20 Western Union Interview Questions and Answers

When it comes to interviews, preparation is key. And when you’re interviewing for a job at Western Union, you’ll want to be prepared to answer questions about the company, its history, and its products and services.

To help you out, we’ve compiled a list of sample Western Union interview questions and answers that you can use to develop your own responses. With these questions and answers in hand, you’ll be ready to impress your interviewer and land the job.

Western Union Interview Process

The interview process at Western Union is generally quick and efficient. In most cases, candidates will interview with their potential manager and/or his or her manager, followed by a round with the FD. Both interviews are usually conducted on the same day.

Candidates should be prepared to answer questions about their qualifications and skills, as well as their motivation for wanting to work at Western Union. It is also important to ask in the interview who your manager will be, as this can be a key factor in deciding whether or not to accept a job offer.

1. What do you know about the Western Union Company?

This question is a great way to test your knowledge of the company and its history. It also allows you to show that you have done some research on the organization before coming in for an interview.

Example: “I know that Western Union was founded by two brothers, John and William F. Brown, back in 1851. The company started out as a messenger service but quickly expanded into money transfers when they realized how much people were using their services to send money from one place to another. Today, Western Union has over 500,000 agents around the world and offers many different ways to send money.”

2. Why are you a good fit for this position at Western Union?

This question is your opportunity to show the interviewer that you have the skills and experience necessary for this role. You can highlight a few of your strongest qualifications, such as communication skills or teamwork abilities.

Example: “I am a good fit for this position because I have extensive customer service experience and excellent problem-solving skills. In my last job, I was responsible for answering customers’ questions about our products and services. When customers had more complex questions, I would connect them with one of our specialists so they could get the answers they needed. I also used my problem-solving skills when customers called in with issues regarding their transactions.”

3. How would you respond to an angry customer who is upset that his/her money was sent to the wrong person?

This question can help the interviewer assess your customer service skills and ability to resolve conflicts. Use examples from previous experience in which you helped customers solve problems or complaints.

Example: “I would first apologize for any inconvenience caused by the mistake, then I would explain how Western Union works and offer a solution to fix the problem. If the money was sent to someone else, I would ask the customer if they could contact the person who received their money and arrange a time to meet them so that they can return the money. If the money cannot be returned, I would try to find another way to make it up to the customer.”

4. Tell us about your leadership experience

Western Union is a global company that offers many leadership opportunities. Employers ask this question to learn more about your experience leading others and how you’ve developed as a leader over time. Use examples from previous jobs or volunteer experiences where you had responsibility for other people’s success.

Example: “I have been working in customer service for five years, but I also volunteered at my local animal shelter for two years. In both roles, I was responsible for the well-being of others. At work, I helped customers with their questions and concerns. At the shelter, I trained volunteers on proper care for animals and ensured they were following all safety procedures.”

5. Describe how you handled a stressful situation in which you were under pressure and had multiple deadlines to meet.

When answering this question, it can be helpful to provide an example of a time you faced a stressful situation and how you overcame the challenge. This can help interviewers understand your ability to handle pressure and manage multiple tasks at once.

Example: “In my previous role as a customer service representative for a bank, I had to answer calls from customers who were experiencing issues with their accounts. One day, I received several calls from customers who were having trouble accessing their funds because they forgot their passwords. I was able to assist all of them by providing alternative ways to reset their passwords or access their accounts.”

6. If someone came into our office with no identification and requested to send money, what would you do?

This question is a behavioral one that allows you to show your problem-solving skills and ability to work with customers.

Example: “If someone came into the office without identification, I would first ask them for their name and address so we could verify who they were. If they didn’t have this information on hand, I would tell them that we couldn’t send the money until we verified their identity. However, if they had an email address or phone number, I would offer to call them when we confirmed their identity so they could send the money then.”

7. What foreign languages can you speak fluently?

If you have foreign language skills, this is an opportunity to show your potential employer. If you don’t speak a foreign language fluently, it’s okay to say that you can understand some of the basics and are willing to learn more.

Example: “I am fluent in Spanish, but I also know enough French to get by. In college, I took a few years of German as well.”

8. Tell me about a time when you took initiative in a work project.

Western Union is a company that values initiative and independent thinking. When answering this question, it can be helpful to provide an example of how you took the lead in a project or task at your previous job.

Example: “At my last job, I noticed that our website was not as user-friendly as some of our competitors’. I brought up the idea of redesigning the site with my manager, who agreed that it would be beneficial for the company. We set up a team of web developers and designers to work on the project. I led the team through the process of researching what customers were looking for in a website and finding out which features we could add to make ours more competitive.”

9. Have you ever worked as part of a team? What was your role in that team?

Western Union is a company that values teamwork and collaboration. Your answer to this question should show the interviewer that you are willing to work with others, communicate effectively and help your team achieve its goals.

Example: “I have worked as part of a team in every job I’ve had so far. In my last position at a bank, I was part of a small team that helped customers over the phone. My role on the team was to listen carefully to what our customers were saying and provide them with accurate information about their accounts.”

10. Tell me about a time when you dealt with an ethical issue at work.

An interviewer may ask this question to learn more about your decision-making process and how you resolve conflicts. When answering, it can be helpful to describe a situation in which you used critical thinking skills to make an ethical choice.

Example: “In my previous role as a customer service representative, I had a client who called me with a complaint. The client was upset because they hadn’t received their money transfer yet. I asked the client for some additional information, including the tracking number of the transaction. After looking up the tracking number, I realized that the client had sent the funds to the wrong recipient. I explained to the client that Western Union could not refund them until the recipient returned the funds.”

11. Why did you decide to pursue a career in finance?

This question can help the interviewer get to know you better and understand why you are interested in working for Western Union. Use your answer to share a personal story about how you got started in this field or what inspired you to pursue it.

Example: “I decided to pursue a career in finance because I have always been passionate about helping others. When I was younger, my parents lost their jobs and we had no money to buy groceries. My teacher noticed that I wasn’t eating lunch at school and gave me some of her own food. She told me that she would pay for my lunch until my family could afford it again. After that, I realized that there are people who need help all around us, so I wanted to find a way to give back.”

12. Talk about a time when you coached a colleague through a difficult task.

This question can help the interviewer get a better sense of your leadership skills. Use examples from previous work experiences to highlight how you helped others succeed in their tasks and responsibilities.

Example: “At my current job, I have a colleague who is new to our team. She was having trouble with her sales numbers because she wasn’t sure what questions to ask customers during sales calls. I offered to sit in on one of her sales calls so that I could give her feedback on what she should be asking customers. After the call, we discussed ways she could improve her sales pitches and increase her sales numbers.”

13. Do you consider yourself to be a risk taker? Give an example of a time when you took a risk.

Western Union is a company that values innovation and risk-taking. They want to know if you are willing to take risks in your work, even when it may not be safe or comfortable.

Example: “I consider myself to be a very calculated risk taker. I always make sure to do my research before taking any action. In college, I was working on a project with two other students. We were tasked with creating an app for the school’s athletic department. The three of us decided to create our own app instead of using one that already existed. It took longer than expected, but we ended up creating a great app that the athletic department still uses today.”

14. Are you able to travel if needed?

Western Union is a global company that offers many opportunities for travel. If you are interviewing for an international position, the interviewer may ask this question to make sure you have experience traveling and working in different countries. To answer this question, explain your previous experience with international travel and how it prepared you for this role.

Example: “I’ve traveled internationally several times throughout my career. I find that each trip has helped me become more comfortable with foreign cultures and customs. In fact, I think my experiences abroad have made me a better communicator because I am able to understand what others are saying even if they speak another language.”

15. What department would you like to work in and why?

Western Union has a variety of departments that offer different opportunities for growth and development. When answering this question, it can be beneficial to mention the department you are most interested in working in and why. This can help show your interest in the company as well as demonstrate your knowledge about its structure.

Example: “I would like to work in the customer service department because I enjoy helping others solve problems. In my previous role, I was often tasked with assisting customers who were having issues with their accounts or transactions. I found that I am quite good at finding solutions to these types of problems and enjoyed being able to provide assistance.”

16. Tell me about a time when you felt frustrated by a decision made by your manager. How did you handle it?

This question can help the interviewer learn more about your problem-solving skills and how you communicate with others. When answering this question, it can be helpful to mention a specific situation where you had to work through conflict or disagreement with a manager.

Example: “In my previous role as a customer service representative, I disagreed with my manager’s decision to not give me a raise after working there for two years. Instead of just accepting their decision, I scheduled a meeting with them to discuss why I felt I deserved a raise. During our meeting, I was able to explain my reasoning clearly and calmly, which helped my manager understand my perspective better. In the end, they gave me a small raise that made me feel appreciated.”

17. We have a lot of employees from different countries working here. If a customer called speaking another language, could you help them?

This question is a great way to see how you would fit in with the current team. It also shows that Western Union values diversity and inclusion.

Example: “I speak Spanish, so I could definitely help them if they called speaking Spanish. If they spoke another language, I would ask them what language they speak and then find someone who speaks that language to help them.”

18. Describe your management style.

This question can help the interviewer determine if you would be a good fit for their team. When answering this question, it can be helpful to describe your management style and how it has helped you succeed in previous roles.

Example: “I believe that my management style is collaborative and supportive. I like to make sure everyone on my team feels comfortable sharing ideas and opinions. Collaboration helps me learn more about my employees’ strengths and interests so I can provide them with opportunities to grow within the company. My supportiveness comes from wanting to see others succeed. If someone needs help or guidance, I am always willing to lend a hand.”

19. Why should we hire you over other candidates?

This question is your opportunity to show the interviewer that you are qualified for this position. Use examples from your experience and skills that relate to the job description.

Example: “I am a dedicated employee who has worked in customer service for five years, and I have excellent communication skills. In my previous role as a customer service representative at ABC Bank, I answered questions about our products and services over the phone and through email. I also helped customers resolve their issues by providing them with solutions or referring them to other departments.”

20. Tell me about a time when you used data analysis to make a financial decision.

This question can help the interviewer learn more about your analytical skills and how you apply them to real-world situations. Use examples from previous work experiences or describe a time when you used data analysis in school to make an important decision.

Example: “In my last role, I was responsible for analyzing customer feedback surveys that we collected through our website. This information helped me understand what customers liked most about our services and which areas of improvement they wanted us to focus on. I then presented this information to upper management so they could use it to improve our company’s products and services.”