20 WP Engine Interview Questions and Answers

Asking the right questions during a job interview is key to landing the position you want. And if you’re interviewing for a position at WP Engine, you’ll want to be prepared to answer some specific questions about the company and the role you’re interviewing for.

In this article, we’ll give you some tips on how to prepare for your WP Engine interview, including what to expect and how to answer some common WP Engine interview questions.

WP Engine Interview Process

The interview process at WP Engine can vary depending on the position you are applying for. However, most positions will require at least a phone screen, followed by one or more in-person interviews. For some positions, you may also be required to complete a take-home assessment or coding project. Overall, the interview process is generally collaborative and friendly, but can be time-consuming, particularly if you are interviewing for a senior-level position.

1. What do you think are the most important qualities for a successful salesperson?

This question can help the interviewer get to know you as a person and how your personality might fit in with their company culture. When answering, it can be helpful to mention qualities that are important for any job, such as being organized, dependable and honest.

Example: “I think one of the most important qualities for a successful salesperson is integrity. I would never try to sell something to someone if I didn’t believe in it myself. Another quality I think is important is empathy. It’s important to understand what your customer needs so you can provide them with the best solution.”

2. How would you approach a potential client that is new to managed WordPress hosting?

This question is an opportunity to show your customer service skills and how you can help clients understand the benefits of managed WordPress hosting.

Example: “I would first ask them what their current hosting situation is, including if they are using a shared or VPS server. I would then explain that WP Engine offers a fully managed platform with 24/7 support and automatic updates. I would also let them know about our free trial so they could experience the difference for themselves.”

3. Tell me about your experience with technical support and how it will prepare you for this role?

This question is an opportunity to show your knowledge of WordPress and how you can help customers with their technical issues. You should describe a time when you helped someone solve a problem or assisted them in finding the right solution for their issue.

Example: “I have worked as a freelance developer for five years, so I’ve had plenty of experience helping clients troubleshoot problems with their websites. In fact, I started my business because I noticed many small businesses didn’t know how to use WordPress effectively. So, I created a website that would teach people how to create their own blogs using WordPress.”

4. Explain what an application server is and tell us why it’s important.

This question is a great way to test your knowledge of the basics of web hosting. It’s important to show that you understand how servers work and what they do.

Example: “An application server is a computer program that runs on a physical machine, which is also known as a host. The purpose of an application server is to run applications for users. In my experience, I’ve found it’s best to use an application server when you need to support multiple websites or large-scale applications.”

5. Have you ever used WP Engine before? If yes, what did you like or dislike about it?

This question is a great way to see if you have experience with the company’s products and services. It also allows you to share your thoughts on the platform, which can be helpful for the interviewer. If you haven’t used WP Engine before, it’s okay to say so. You can still give your opinion about managed WordPress hosting in general.

Example: “I’ve never had the opportunity to use WP Engine before, but I am familiar with their reputation as one of the best managed WordPress hosts out there. I would love to get the chance to work with them because I think they offer an excellent service.”

6. Do you have any experience working in a remote environment?

Working in a remote environment is an important skill for WP Engine employees. The company has offices in Austin, Texas and Richmond, Virginia, but many of its employees work remotely from other locations. This question helps the interviewer determine if you have experience working in this type of environment. If you do, share your experiences with them. If you don’t, explain that you are willing to learn how to do so.

Example: “I’ve worked in a remote environment before. I was employed at a marketing agency where most of our team members were remote workers. We used Slack to communicate with each other and had weekly meetings via Skype. It took some getting used to, but it became second nature after a while.”

7. Why do you want to work at WP Engine?

This question can help the interviewer get to know you better and understand your motivations for applying. It’s important to show that you’re passionate about working at WP Engine, so be sure to highlight what aspects of the company interest you most.

Example: “I want to work at WP Engine because I’m a huge fan of WordPress. I’ve been using it as my website platform since I started my business five years ago, and I love how easy it is to use. I also appreciate the customer service team’s dedication to helping me with any issues I have had over the years. I think I would enjoy being part of such an innovative company.”

8. Are you comfortable taking ownership of customer issues until they’re resolved?

This question can help the interviewer determine if you’re comfortable with resolving customer issues and how you handle them. Use examples from your experience to show that you’re a problem solver who’s willing to take on challenges.

Example: “I’ve had to resolve several customer issues in my previous role as a WordPress developer, where I helped clients troubleshoot their websites when they experienced technical difficulties. In one instance, a client was having trouble uploading images to their website. After looking at the code, I realized it was an issue with the image size. I increased the size of the images and uploaded them again, which fixed the issue.”

9. Do you have any experience designing web pages?

This question can help the interviewer determine your level of experience with WordPress and other web design platforms. If you have previous experience designing web pages, describe a time when you used this skill to complete a project successfully.

Example: “I’ve been using WordPress for several years now, so I’m familiar with how to create new websites and edit existing ones. In my last role as a social media specialist, I was responsible for creating content for our company’s blog on a regular basis. This required me to use HTML coding to add images and links to each post.”

10. How well do you work under pressure?

This question is a great way to assess your ability to work under pressure and still complete tasks in a timely manner. When answering this question, it can be helpful to mention a time when you had to meet an important deadline or goal while working under pressure.

Example: “I am able to work well under pressure because I have experience with meeting deadlines and goals on tight timelines. In my last role as a web developer, I was tasked with creating a new website for a client within two weeks. While the timeline seemed challenging at first, I was able to create the website by the deadline and even exceeded the expectations of the client.”

11. Provide an example of a time when you had to solve a difficult problem. How did you handle it?

This question is an opportunity to show your problem-solving skills and how you use them in the workplace. When answering this question, it can be helpful to think of a time when you had to solve a problem that was unique or challenging.

Example: “At my previous job, I worked with a client who wanted us to create a custom WordPress theme for their website. The challenge we faced was that they didn’t have any existing content to work from. We ended up creating a plan where we would write blog posts on our own site and then repurpose those into new pages on the client’s website. This process took longer than expected, but it allowed us to build out the client’s website while also providing quality content.”

12. Our clients range from small businesses to large enterprises. How would you handle a situation where a small business owner is experiencing difficulties configuring their site but doesn’t know much about technology?

This question is an opportunity to show your customer service skills and willingness to help others. Your answer should include a specific example of how you helped someone in the past.

Example: “In my previous role, I had a client who was having trouble configuring their site because they didn’t know much about technology. I spent time with them on the phone going through each step of the process until they were able to complete it themselves. This allowed me to ensure that they understood what they needed to do so they could manage their website without needing support.”

13. What do you think our company could be doing better?

This question is a great way to test your ability to give constructive criticism. When answering this question, it’s important to be respectful and specific about what you would change or improve.

Example: “I think WP Engine could do better at providing more customer support options for customers who need help with their WordPress sites. I know that the company offers phone support during business hours, but I think they should offer 24/7 support as well. This would allow customers to get help when they need it most, regardless of whether it’s during work hours.”

14. What tools do you use to keep track of projects?

This question can help the interviewer understand how you manage your time and projects. Time management is an important skill for any role, especially in a customer service position where you may be helping multiple customers at once.

Example: “I use Asana to keep track of all my projects. I find that it’s easy to use and has many features that make it useful for managing tasks and keeping up with deadlines. It also allows me to collaborate with other team members on projects so we can work together to meet our goals.”

15. Describe a recent project that you worked on.

This question is a great way to show your potential employer that you are passionate about your work and have the skills necessary to complete projects. When answering this question, it can be helpful to describe a project that was challenging or unique in some way.

Example: “I recently worked on a website for a local restaurant. The client wanted a site with an online ordering system so customers could place orders from their phones. I created a custom theme for the website using WordPress’s built-in customization tools. This allowed me to create a mobile-friendly website without having to hire a developer.”

16. We often deal with high-profile clients. Can you give an example of how you’ve handled a client issue as quickly and effectively as possible?

This question is a great way to show your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to mention the steps you took to solve the issue and how quickly you were able to do so.

Example: “I once had a client who was unhappy with their website because they couldn’t update any of the content on their own. I explained that WP Engine’s managed hosting platform allows me to make updates for them, which made them much happier. They also appreciated that I could help them if they ever needed assistance in the future.”

17. We pride ourselves on knowing our products inside and out. Which aspect of WordPress development interests you the most?

This question is a great way to show your passion for WordPress development. It also allows you to demonstrate your knowledge of the platform and how it works. When answering this question, try to focus on an aspect that relates to the job description.

Example: “I am most interested in coding with PHP because I find it fascinating how one language can be used to create so many different websites. I have always enjoyed learning new languages, which is why I decided to pursue a career as a developer. I would love to work at WP Engine because I know I could continue to learn from my coworkers.”

18. Do you have any experience managing a team?

This question is a great way to determine how you will manage your team members if hired. It’s important for employers to know that you can lead and inspire others, so they want to see examples of this in your answer.

Example: “I have managed teams before, but I prefer to work alone or with one other person. In my last role, I had a coworker who was new to the company and needed help learning our processes. I helped them learn everything they needed to do their job well, which made me feel like a leader. They were grateful for my help and worked hard to prove themselves as an asset to the company.”

19. Walk us through your process for prioritizing tasks.

This question is a great way to assess how well you manage your time and attention. It’s important for employers to know that you can effectively prioritize tasks, meet deadlines and stay organized.

Example: “I use the Eisenhower matrix method of prioritizing my tasks. I first identify what tasks are urgent or important, then determine if they’re also not urgent but important. Then I move on to non-urgent but important tasks, followed by non-urgent but unimportant tasks and finally urgent but unimportant tasks. This helps me organize my tasks so I’m focusing on the most important ones first.”

20. What do you hope to accomplish by joining our workforce?

This question is a great way for employers to learn more about your goals and motivations. It’s important that you’re honest in your answer, but also show the employer what you hope to achieve by working at their company.

Example: “I’m hoping to gain valuable experience as a web developer while working with an innovative team. I’ve been looking into WP Engine for quite some time now, so I know how much of a leader it is in the industry. I would love to be able to work on projects that are changing the world.”