20 WPS Health Solutions Interview Questions and Answers

WPS Health Solutions is a leading provider of health insurance and medical billing services. The company serves more than 20 million customers nationwide and employs over 5,000 people.

If you’re applying for a job at WPS Health Solutions, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of WPS Health Solutions interview questions and answers to help you prepare for your interview.

WPS Health Solutions Interview Process

The interview process at WPS Health Solutions is generally pretty straightforward. Most positions will require at least two rounds of interviews, with the first being with a hiring manager and the second with team managers. Questions are typically behavioral or situational in nature, and there is nothing particularly difficult about the process. Overall, it is one of the easier interviews to go through.

1. What is your experience with claims processing?

This question is an opportunity to show your knowledge of the industry and how you can apply it to this role. If you have experience with claims processing, describe what you did in that role. If you don’t have direct experience, explain what you know about the process and how you would approach it if you were hired.

Example: “I’ve worked as a medical billing specialist for five years now, so I’m familiar with the claims process. In my current position, I review patient records to ensure they meet our criteria before sending them to insurance companies. I also check the information we send to make sure it’s accurate and complete. When I receive denials from insurance companies, I work with patients to help them appeal their cases.”

2. How would you handle a situation where a customer was unhappy with the service they received from WPS Health Solutions?

This question can help interviewers understand how you handle customer service issues and complaints. Use your answer to highlight your problem-solving skills, communication abilities and ability to remain calm under pressure.

Example: “I would first apologize to the customer for their experience and ask them what they expected from us as a company. I would then try to resolve the issue by offering solutions or discounts on future services. If the situation was more complex, I would work with my manager to find a solution that satisfied both the customer and WPS Health Solutions.”

3. Describe a time when you had to prioritize several projects at once, how did you choose what comes first?

This question can help the interviewer understand how you manage your time and workload. Use examples from previous jobs to show that you can prioritize tasks effectively, which is an important skill for this role.

Example: “In my last position as a medical records clerk, I had to organize patient files by date and type of visit. This was a large task because there were so many patients in the system. To prioritize these projects, I started with the most recent visits and worked backward until all the files were organized. It took me several days to complete but it was worth it when I could focus on other work.”

4. Tell us about a time when you had to deal with an angry or upset customer.

This question can help interviewers understand how you handle conflict and stress. It’s important to show that you’re willing to take responsibility for your actions, apologize when necessary and learn from the situation.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I apologized immediately and explained why it happened. They were still upset, so I offered them a discount on their next purchase as an apology. The customer accepted my offer and seemed satisfied with the resolution.”

5. If hired, what type of work environment do you think you will be most productive in?

Employers ask this question to make sure you will be a good fit for their company culture. They want employees who are motivated and productive, so they may look for answers that show you have experience working in an environment like theirs. When answering this question, think about what type of work environment has helped you be successful in the past. Consider mentioning some specific aspects of your ideal workplace.

Example: “I am most productive when I can focus on my work without distractions. In my last position, I worked from home one day per week, which was great because it gave me time to get things done without any interruptions. I also really enjoy being part of a team, so I would love to work somewhere where collaboration is encouraged.”

6. Why do you want to work for WPS Health Solutions?

This question is a great way for employers to learn more about your interest in their company. When preparing for this interview, make sure you read the job description and highlight any aspects that particularly interest you. Consider also including what you know about WPS Health Solutions as well as how it can benefit from your skills and experience.

Example: “I want to work for WPS Health Solutions because I am passionate about helping people live healthier lives. Your company’s mission statement of ‘improving health through innovation’ really resonates with me, and I think my background would be an excellent fit for this role. I have always been interested in technology and healthcare, so working for a company like yours would allow me to combine these interests.”

7. Do you have any experience working in a call center?

This question is a great way for employers to learn more about your experience and how you might fit in with their team. If you have call center experience, be sure to highlight the skills you developed while working there.

Example: “I worked as a customer service representative at my local bank for two years before I graduated from college. During that time, I learned how to handle calls of all types, including those where customers were upset or angry. I also gained valuable communication skills during this job, which helped me develop into a confident public speaker.”

8. What are some strategies that you use to stay organized and on task?

This question can help the interviewer determine how you approach your work and whether you have strategies that allow you to be productive. Your answer should include a few of your best organizational skills, such as time management or note-taking techniques.

Example: “I use several different methods to stay organized while working on projects. I find it helpful to create a calendar for each project so I know what tasks are due when. This helps me manage my time more effectively and ensures that I’m always moving forward with my work. Another strategy I use is color coding. For example, I assign red to urgent tasks, yellow to important ones and blue to those that are less pressing. This allows me to prioritize my work based on urgency.”

9. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you are serious about this role. Before your interview, read through the company’s website and social media accounts to learn more about their mission statement, values and recent news. You can also look up information on the job listing itself to see what qualifications they’re looking for in an ideal candidate.

Example: “I’ve been following WPS Health Solutions since I was in college because my brother works here as a software engineer. I know that you have a reputation for being one of the best healthcare IT companies in the country, which is why I’m so excited to be interviewing for this position. I am especially interested in learning more about your patient care management system.”

10. Have you ever worked with databases before?

This question is a great way to see if you have any experience with the company’s software. If you don’t, it can be an opportunity to explain how you would learn and apply your skills to this position.

Example: “I’ve worked with databases before in my previous role as a medical records clerk. I was responsible for entering patient information into the database and ensuring that all of their information was accurate. This helped me understand how important it is to work with these systems and how they can help improve efficiency.”

11. What is your experience as a supervisor?

This question can help the interviewer determine your leadership skills and how you manage a team. Use examples from previous work experience to show that you are capable of managing others, delegating tasks and motivating employees.

Example: “In my current role as an HR manager at WPS Health Solutions, I am responsible for overseeing all aspects of human resources management. This includes hiring new employees, training staff members on company policies and procedures and ensuring that our benefits program is up-to-date with federal regulations. In my previous position as an HR specialist, I helped develop employee handbooks and conducted performance reviews.”

12. Would you consider yourself more of a leader or a follower?

This question is designed to determine your leadership style. Employers want employees who can lead others and inspire them to achieve goals. Your answer should show that you are a leader, but also that you know when to follow the lead of someone else.

Example: “I consider myself more of a leader than a follower. I am confident in my abilities and always strive to be the best at what I do. However, I understand that there are times when it’s better to follow the lead of someone with more experience or expertise. In those situations, I will listen carefully to their advice and take it into consideration.”

13. Can you tell me about a project you were proud of completing?

This question is a great way to learn more about your potential new employer and the work you’ll be doing. When answering this question, it can be helpful to describe what made you proud of the project and how it helped others.

Example: “I was recently working on a project for a hospital where we were trying to find ways to reduce patient wait times in the emergency room. I found that by implementing an online appointment system, we could help patients book their appointments before they even arrived at the hospital. This reduced wait times by 20% and allowed us to provide better care to more patients.”

14. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question is an opportunity to show your problem-solving skills. When answering this question, it can be helpful to describe a situation that was challenging and how you overcame the challenge.

Example: “At my previous job, I had a client who wanted to create a website for their business but didn’t have any money to spend on it. They were looking for a free solution, which I knew we couldn’t provide because of our company’s standards. Instead, I suggested they use a free platform like WordPress and then hire us to build them a custom theme. This way, they could get the look they wanted without having to pay for it.”

15. What would you say is your greatest strength and weakness?

Employers ask this question to learn more about your personality and how you view yourself. They want to know that you are self-aware, so it’s important to be honest when answering this question. When answering, try to focus on one strength and one weakness.

Example: “My greatest strength is my ability to work well with others. I am a very empathetic person who always puts the needs of others before myself. My weakness would be my attention to detail. While I do my best to proofread everything I write or type, sometimes mistakes slip through. I’m working on improving this skill.”

16. What kind of tools do you use to keep up with the latest trends?

WPS Health Solutions is a fast-growing company that’s constantly looking for ways to improve its services. The interviewer wants to know how you keep up with the latest trends in your industry and what new technologies you’ve implemented into your work.

Example: “I subscribe to several newsletters, blogs and forums where I can learn about the newest developments in healthcare IT. I also attend conferences and seminars on these topics so I can meet other professionals who are working on similar projects. These resources help me stay informed of the latest technology and give me ideas for implementing them at WPS.”

17. What is your experience with managing teams?

This question can help the interviewer determine your leadership skills and how you interact with others. Your answer should include a specific example of how you managed a team to achieve a goal or complete a project.

Example: “In my current role, I manage a team of five people who work on various projects for our clients. In this position, I have learned that it’s important to delegate tasks so everyone has an opportunity to learn new skills and contribute to the company. I also make sure to provide regular feedback to my team members so they know what they’re doing well and where they can improve their performance.”

18. What is your experience with project management?

WPS Health Solutions is a large company that requires employees to manage multiple projects at once. Your answer should show the interviewer your experience with project management and how you can apply it to this role.

Example: “In my last position, I was responsible for managing several different projects at once. This included creating timelines, assigning tasks to team members and monitoring progress. I also had to communicate regularly with clients about their projects and ensure they were happy with our work. These skills are transferable to this position because of the size of WPS Health Solutions.”

19. Are you comfortable using Microsoft Office products such as Excel, Word, PowerPoint and Outlook?

The interviewer may ask you this question to see if you have experience using the same software they use at WPS Health Solutions. If you don’t, it’s important to show that you’re willing to learn and adapt quickly.

Example: “I’ve used Microsoft Office products for years in my previous roles, so I’m very comfortable with them. In fact, I find Excel to be one of the most useful tools when working on projects because it allows me to organize data in a way that makes sense. I also enjoy PowerPoint because it helps me create visually appealing presentations that are easy for others to understand.”

20. Do you have experience with Data Entry?

Data entry is a common task for WPS Health Solutions employees. The company uses data entry to enter information into their database, which helps them track the health of patients and ensure they receive the right care. Your answer should show that you have experience with this type of work. If you don’t have direct experience, you can talk about your ability to learn new tasks quickly.

Example: “I’ve worked as a medical transcriptionist in the past, so I am familiar with entering patient information into databases. However, I also understand that each healthcare organization has its own system, so I’m willing to learn how to use any software necessary.”