20 Wyndham Destinations Interview Questions and Answers

Wyndham Destinations is a hospitality company that offers a wide range of products and services. If you’re interviewing for a job with Wyndham Destinations, you can expect to be asked questions about your experience in the hospitality industry, your customer service skills, and your knowledge of the company’s products and services. To help you prepare for your interview, we’ve compiled a list of sample Wyndham Destinations interview questions and answers.

Wyndham Destinations Interview Process

The interview process at Wyndham Destinations is generally pretty straightforward. Most applicants will have a phone screening with a recruiter, followed by a formal in-person interview with a hiring manager. The entire process usually takes about a week or two.

Some positions may require additional interviews, but most only require the two mentioned above. The difficulty level of the interviews varies depending on the position you are applying for. Sales positions tend to be more difficult, while administrative and customer service positions are usually fairly easy.

Overall, the interview experience is generally positive. Applicants report feeling comfortable during the process and finding the interviewer(s) to be professional and friendly.

1. How do you handle setbacks?

Employers ask this question to learn more about your problem-solving skills. They want to know that you can overcome challenges and still perform well in the workplace. Use examples from previous jobs or describe a time when you overcame a challenge at work.

Example: “I once had an issue with my computer while working as a front desk manager. I was responsible for checking guests into their rooms, but my computer froze. I asked another employee to help me check people in, and we worked together until I could fix my computer. It took longer than usual, but I handled it by delegating tasks and asking for help.”

2. What is your experience with sales?

Wyndham Destinations, Wyndham Worldwide is a sales-driven company. The interviewer may ask this question to learn about your experience with selling and how you approach it. Use examples from previous jobs or internships to show that you can sell effectively.

Example: “I have extensive experience in customer service, which includes sales. In my last job as an assistant manager at a hotel, I was responsible for generating revenue through the sale of our products and services. I used my communication skills to build relationships with customers and encourage them to purchase our more expensive packages. This helped us increase revenue by 10% during my time there.”

3. Why are you the best candidate for this position?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you have the skills, experience and knowledge to succeed in their organization. When answering this question, make sure to highlight your relevant qualifications and how they align with the job description.

Example: “I am the best candidate for this position because I have five years of experience working as a front desk manager at a luxury hotel. During my time there, I learned how to manage a team of employees while also providing excellent customer service. My previous employer promoted me twice, so I know I can handle the responsibilities of this role.”

4. Tell me about a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to provide specific details about the situation and how you helped the customer.

Example: “When I worked at my previous job, we had a guest who was staying with us for an extended period of time. The guest asked if there were any other hotels in the area that they could stay at for a lower price. I researched several nearby hotels and found one that was offering a discount on their normal rates. I called the hotel and spoke with them about our guest’s needs. They agreed to give our guest a discounted rate so they would have somewhere else to stay while they were visiting.”

5. Do you have any reservations about working in sales?

Wyndham Destinations is a sales-oriented department, so interviewers may ask this question to make sure you’re comfortable with the role. If you have reservations about working in sales, explain why and how you overcame them.

Example: “I used to be very uncomfortable with selling because I didn’t want to pressure anyone into buying something they didn’t need or want. However, I’ve learned that it’s important to listen to my customers and find out what their needs are. By asking questions and actively listening, I can help customers understand all of their options and find the best solution for them.”

6. Are you familiar with Wyndham Destinations?

Wyndham Destinations is a subsidiary of Wyndham Worldwide, and the company uses this question to determine if you are familiar with their brand. This can be an important factor in determining whether or not you would be a good fit for the organization. When answering this question, it can be helpful to mention one or two things that you know about the company.

Example: “I am very familiar with Wyndham Destinations because I have stayed at several of their hotels over the years. In fact, my family has vacationed at many of your properties, including some of your more upscale resorts like The Palazzo and The Grand Wailea. I also understand that Wyndham Destinations offers a wide range of products and services, from budget-friendly motels to luxury resorts.”

7. Describe what makes you passionate about vacationing at Wyndham resorts.

This question is an opportunity to show the interviewer that you understand Wyndham Destinations’ brand and what makes it unique. Use your answer to highlight a specific aspect of Wyndham’s resorts that excites you, such as its customer service or amenities.

Example: “I love vacationing at Wyndham resorts because I know I’ll always have access to great food, drinks and entertainment. The company has some of the best restaurants in the industry, and I’m excited to learn more about how you’re innovating with new dining experiences. I also appreciate the variety of activities available at Wyndham properties, from golf courses to water parks. I’ve been on many vacations where my family had to drive across town to find something fun to do, so I really value the fact that Wyndham offers so much right on-site.”

8. Which of our destinations would be your favorite to visit and why?

Wyndham Destinations is a global company with properties in the United States, Canada, Mexico and more. The interviewer may ask this question to see if you have experience traveling internationally or domestically. Use your answer to highlight any international travel experience you have.

Example: “I would love to visit one of Wyndham’s beachfront resorts in Florida. I’ve always wanted to go on vacation there, but haven’t had the opportunity yet. I think it would be so relaxing to spend some time at the beach and enjoy all that Florida has to offer.”

9. Have you ever been involved in planning a family or group vacation? If so, describe your experiences.

This question can help the interviewer get a better sense of your experience with planning vacations and how you might fit in at Wyndham Destinations.

Example: “I’ve helped plan family vacations for my parents, grandparents and cousins over the years. I enjoy researching different destinations and finding hotels that offer amenities like pools or on-site restaurants to make everyone’s vacation more enjoyable. In fact, I’m looking forward to helping other families find great places to stay when they book their next vacation.”

10. What qualities do you think make someone successful in sales?

Wyndham Destinations is a sales-oriented company, so interviewers may ask you this question to see if you have the qualities they look for in their employees. When answering this question, it can be helpful to think about what makes you successful at your current job or other jobs you’ve had.

Example: “I think that being successful in sales requires having strong communication skills and an ability to empathize with customers. I also think it’s important to be able to work independently while still collaborating with others on projects. In my last role as a customer service representative, I was responsible for selling vacation packages over the phone. I found that these three qualities helped me succeed in my position.”

11. When was the last time you were able to successfully manage multiple projects at one time?

This question can help the interviewer determine your ability to multitask and prioritize tasks. Use examples from previous work experience or school projects that highlight your organizational skills, time management abilities and attention to detail.

Example: “In my last position as a front desk manager at a hotel, I was responsible for managing multiple departments including housekeeping, sales and customer service. Each day, I would meet with each department head to discuss their goals for the day and how they could best support one another. This helped me stay organized and ensure all departments were working together effectively.”

12. What do you enjoy most about traveling?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your personality, interests and values.

Example: “I love traveling because it gives me a chance to see new places and meet new people. I enjoy learning about different cultures and customs, so I always try to stay in hotels that are unique and have local flair. For example, when I was in Paris last year, I stayed at a hotel with an Eiffel Tower theme. The staff spoke French, and there were French movies playing on the TVs. It made my trip even more memorable.”

13. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can start right away and work full-time hours. When answering, be honest about your availability. If you have a specific schedule that is not flexible, let them know as soon as possible so they can find another candidate.

Example: “I am currently looking for a full-time position. I am available Monday through Friday from 8 a.m. to 5 p.m. I do not have any vacation time accrued yet, but I would like to take two weeks of vacation per year.”

14. What special training or skills do you have that could help you succeed in this role?

Wyndham Destinations, Wyndham Worldwide is looking for candidates who have the skills and training to succeed in this role. When answering this question, it can be helpful to mention any special certifications or experience you have that could help you excel in this position.

Example: “I am a certified hospitality manager with five years of experience managing large teams. I also have extensive customer service experience, which would make me a great fit for this role. In my previous role as an assistant manager at a hotel, I was responsible for overseeing all aspects of guest satisfaction. This included responding to guests’ emails within 24 hours and resolving their issues quickly.”

15. How much money do you expect to earn once hired?

Employers ask this question to make sure you’re realistic about the salary range for their position. Before your interview, research what other employees in similar positions earn at Wyndham Destinations. If you have a copy of your resume with your previous salary on it, be prepared to share that information as well.

Example: “I expect to earn $50,000 per year once hired. I know there are many qualified candidates applying for this position, so I’m willing to negotiate my salary if needed.”

16. What motivates you to work hard?

Wyndham Destinations, Wyndham Worldwide is a company that values hard work and dedication. Your answer to this question should show the interviewer you are motivated by challenges and want to succeed in your career.

Example: “I am motivated by the opportunity to learn new things every day. I love being able to apply my skills to solve problems and help others. I also find motivation in knowing that I can make a difference in people’s lives through my work. When I see guests enjoying their stay at one of our resorts, it makes me feel like all of my hard work was worth it.”

17. Would you consider yourself an easygoing person?

Employers ask this question to see if you’re a good fit for their company culture. They want employees who are friendly, helpful and willing to go the extra mile for guests. When answering this question, try to show that you have these qualities. Explain how you would use them in your role as an assistant manager at Wyndham Destinations.

Example: “I am definitely an easygoing person. I enjoy working with people and helping them feel comfortable. In my last job, I was often tasked with handling difficult situations between coworkers. I always tried to resolve conflicts by listening to both sides and coming up with solutions everyone could agree on.”

18. Do you prefer working independently or on a team?

Wyndham Destinations, Wyndham Worldwide is a company that values teamwork and collaboration. Your answer to this question can help the interviewer determine if you are likely to fit in with their organization’s culture. When answering this question, it can be helpful to mention specific examples of how you have worked on teams in the past.

Example: “I enjoy working both independently and collaboratively. In my last role as an assistant manager at a hotel, I was responsible for managing many aspects of the business by myself while also collaborating with other managers to make important decisions about the hotel. For example, we would meet weekly to discuss our goals for the week and come up with strategies to achieve them.”

19. Give us an example of a time where you had to build rapport quickly with a client.

When answering this question, it can be helpful to provide an example of a time when you had to build rapport quickly with a client and how you did so. This can show the interviewer that you have experience in customer service and can help them understand your thought process during these situations.

Example: “In my previous role as a concierge at a luxury hotel, I often encountered guests who were upset about something. Whether they were unhappy with their room or wanted to speak with someone about their bill, I always made sure to greet them warmly and listen to what they had to say. By listening to their concerns and asking questions, I was able to resolve many issues before they escalated.”

20. Provide an example of a time where you felt like you made a difference.

This question is a great way to show your interviewer that you are passionate about your work and want to make an impact. When answering this question, it can be helpful to think of a time when you helped someone or made something better.

Example: “When I was working as a front desk manager at my last job, we had a guest who was having a very difficult stay. They were upset with the service they received from our restaurant and wanted a discount on their room. After talking with them for a while, I realized that they were just having a bad day and needed some extra attention. I gave them a free upgrade to their room and sent over a bottle of wine to their room. By making them feel special again, they left happy and told all of their friends how wonderful our hotel was.”