20 24-7 Intouch Interview Questions and Answers

24-7 Intouch is a global customer care and technology company that provides solutions for some of the world’s biggest brands. We’re always looking for talented people to join our team, so if you’re considering a career with us, you may be wondering what the interview process is like.

While each job interview is unique, there are some questions that we tend to ask all candidates. In this article, we’ll share some of the most common 24-7 Intouch interview questions and give you some tips on how to answer them.

24-7 Intouch Interview Process

The interview process at 24-7 Intouch is relatively quick and easy. Most candidates report that they are able to complete the entire process within a few weeks.

The first step of the process is usually a phone screen with a member of the HR team. This call is mostly to ensure that you meet the basic qualifications for the position and to ask some general questions about your experience and background.

If you pass the phone screen, you will be invited to come in for an in-person interview. This interview will be with a manager or supervisor and will be more focused on your specific qualifications and skills.

Overall, candidates report that the interview process at 24-7 Intouch is fairly straightforward and easy. There are no trick questions or difficult challenges, and most people feel that as long as you are prepared and have a good understanding of the company and the position, you will do well.

1. What are your long term goals?

Employers ask this question to see if you have a plan for your career. They want to know that you are motivated and driven, so they can tell whether or not you would be a good fit for their company. When answering this question, it is important to show that you are ambitious but realistic about what you can achieve in the next few years.

Example: “I am currently working toward my CPA certification, which I hope to earn by the end of 2018. After that, I would like to work as an accountant at a large firm where I can use my skills to help businesses succeed. In five years, I would love to be working in that role.”

2. How do you stay focused when dealing with multiple customers at once?

This question can help the interviewer understand how you manage your time and prioritize tasks. Your answer should show that you have strong organizational skills, are able to multitask and can communicate effectively with customers.

Example: “I find it helpful to use a scheduling app to keep track of my day’s appointments. This allows me to see when I need to be available for calls or chats and helps me stay on schedule. When I’m working with multiple clients at once, I make sure to listen carefully to each customer so I don’t miss any important details. If I ever feel like I am getting overwhelmed, I politely ask if they would mind holding for a moment while I check in with another client.”

3. Tell me about a time where you did not agree with company policy, how did you handle it?

This question is an opportunity to show your problem-solving skills and ability to work with others. When answering this question, it can be helpful to mention a time you disagreed with company policy but were able to find a solution that worked for everyone involved.

Example: “In my last position as a customer service representative, I was told not to give out any information about our customers unless they called in. However, one day, I received a call from someone who wanted to know more about the company because they were considering becoming a client. I asked my supervisor if I could tell them more about the company, and she said yes. She also gave me permission to send them some marketing materials.”

4. Do you have any previous experience working in the customer service industry?

This question is an opportunity to share your experience with the interviewer. If you have previous customer service experience, talk about what you learned from that job and how it can help you succeed in this role.

Example: “I worked as a receptionist at a small medical office for two years while I was in college. The doctors there were very busy, so I often fielded calls from patients who had questions or concerns. I learned how important it is to be patient when answering questions and how to prioritize my tasks to ensure I could handle all of the incoming calls. This helped me develop good time management skills, which I think will benefit me in this role.”

5. Do you prefer to work independently or on a team?

This question can help the interviewer determine how you might fit into their organization. If your potential employer is a small company, they may want to know that you’re comfortable working independently and completing tasks on your own. However, if your potential employer is a large corporation, they may be looking for someone who prefers teamwork and collaboration. In your answer, try to explain why you prefer one over the other so the interviewer can understand more about your personality and preferences.

Example: “I enjoy both working independently and collaborating with others. I find that when I work alone, I’m able to focus better and get my work done efficiently. However, I also love being part of a team because it allows me to learn from others and develop new skills.”

6. Why do you want to work for 24-7 Intouch?

This question is a great way for employers to learn more about your personality and how you feel about their company. They want to know that you are excited about the opportunity to work with them, so be sure to show enthusiasm in your answer.

Example: “I have always been interested in working in customer service, but I also love technology. 24-7 Intouch combines both of these things, which makes it an ideal place for me. I am eager to learn more about this company and what it has to offer its employees.”

7. Tell me about a difficult customer interaction and how you dealt with that situation.

This question can help the interviewer determine how you handle challenging situations and whether you have any strategies for overcoming them. Use your answer to highlight your problem-solving skills, communication abilities and conflict resolution skills.

Example: “In my previous role as a customer service representative, I had a customer who was upset because they didn’t receive their package on time. They were very rude when speaking with me, but I remained calm and professional. I apologized for the inconvenience and explained that we would be sending out another package free of charge. The customer seemed satisfied with my response, and I resolved the issue quickly.”

8. If a computer issue arose while helping a customer, how would you resolve it?

This question can help the interviewer determine how you handle unexpected challenges and whether you have experience with computer troubleshooting. Use your answer to highlight your problem-solving skills, attention to detail and ability to communicate clearly with customers while fixing a technical issue.

Example: “If I encountered a computer issue while helping a customer, I would first apologize for any inconvenience and explain that I needed to resolve the issue as quickly as possible so I could return my focus to assisting them. Then, I would try to fix the issue myself if I had the necessary knowledge and tools. If not, I would contact my supervisor or another member of the IT team for assistance.”

9. What steps do you take to ensure that all of your tasks are completed each day?

This question can help the interviewer determine how you prioritize your tasks and whether you have a system in place to ensure that you meet deadlines. Your answer should include steps you take to stay organized, such as using a calendar or planner, setting reminders on your phone or computer and keeping track of important dates.

Example: “I use my smartphone to set reminders for upcoming events and appointments so I don’t forget anything. I also keep track of all important dates and deadlines in my calendar so I know when I need to complete certain tasks. For example, I always make sure to send out monthly newsletters two weeks before the end of each month.”

10. Describe a time when you had to think outside of the box to solve a problem.

This question is a great way to assess your problem-solving skills. When answering this question, it can be helpful to describe the steps you took to solve the issue and how you were able to come up with an innovative solution.

Example: “At my previous job, I was responsible for managing our social media accounts. One day, we noticed that one of our Instagram posts wasn’t showing up in any user’s feeds. This meant that no one could see the post, which was a big deal because it was advertising a sale on our website. We tried everything we could think of to fix the issue, but nothing worked. Finally, I decided to try something new. I created a second account and posted the same photo from there. It showed up in users’ feeds, so I knew it was just a glitch with the first account.”

11. Have you ever been asked to follow a process but you felt it was incorrect? How did you handle the situation?

This question is designed to test your problem-solving skills and ability to think critically. It also shows the interviewer how you handle conflict with a supervisor or manager.

Example: “I once worked for a company that had a process where we were supposed to call customers back within five minutes of them leaving us a voicemail. I knew this was unrealistic, so I spoke with my supervisor about it. We decided together that it would be better if I called customers back within two hours instead of five minutes. This allowed me to still provide excellent customer service while not overworking myself.”

12. Are you comfortable working in a fast paced environment?

Working in a call center can be hectic at times. Employers ask this question to make sure you’re comfortable working under pressure and that you have the ability to multitask. In your answer, explain how you stay organized and prioritize tasks. Show them that you are able to work quickly while still maintaining quality customer service.

Example: “I am definitely comfortable working in a fast-paced environment. I thrive on being busy and enjoy having many things to do each day. When I first started my career as a receptionist, I was nervous about answering phones so much. However, now I love it because I get to meet new people every day. I’m confident that I could handle the demands of this position.”

13. In what ways can you go above and beyond for our customers?

This question can help the interviewer determine how you will fit into their company culture. Showcase your customer service skills and willingness to go above and beyond for customers by describing a time when you went out of your way to help someone.

Example: “I once had a customer who was having trouble with their printer, so I offered to come to their office to fix it. They were surprised but grateful that I would offer to do this. After troubleshooting the issue, I found that they needed a new cartridge. I ordered one for them and told them I’d install it when it arrived. The next day, I returned to their office and installed the new cartridge for them.”

14. Do you feel like you’re able to multi-task easily?

This question is a good way for the interviewer to assess your ability to work in a fast-paced environment. It’s important to show that you can handle multiple tasks at once and prioritize them effectively.

Example: “I feel like I’m able to multi-task quite well, especially when it comes to customer service. In my previous role, I was often answering phones while also helping customers online through email or social media. I’ve learned how to balance all of these things simultaneously so that I can provide excellent customer service no matter what channel they’re using.”

15. Explain a time when you worked well under pressure.

Working under pressure is a common requirement for customer service representatives. Employers ask this question to make sure you can handle the stress of working in their company. Use your answer to show that you are capable of handling stressful situations and turning them into positive outcomes.

Example: “I once had a very busy day at work where I was answering phones, helping customers with orders and processing returns. It was right before closing time when all of these things started happening at once. I stayed calm and focused on each task one at a time. By the end of my shift, I had answered every call, helped every customer and processed every return. My manager even complimented me on how well I handled everything.”

16. How do you keep up with the changing technology trends?

Technology is constantly changing, and employers want to make sure you’re up-to-date on the latest trends. This question also helps them determine if you have a passion for technology or are just doing your job. If you have experience with new technologies, share that information in your answer. If not, explain how you would learn about these changes.

Example: “I am passionate about technology and always looking for ways to improve my skills. I subscribe to several tech blogs and newsletters so I can stay informed of the newest innovations. I also take online courses to expand my knowledge.”

17. How would you handle an irate customer?

Customer service is a major part of working in this industry. Employers ask this question to make sure you have the skills necessary to handle challenging situations with customers. In your answer, show that you can remain calm and empathetic even when dealing with someone who’s upset. Explain how you would use active listening techniques to help the customer feel heard.

Example: “I once had a customer call me at home because they were so angry about our company’s policies. I calmly listened to their concerns and explained why we had those policies in place. They seemed satisfied with my explanation and thanked me for taking the time to talk to them. This situation taught me that it’s important to listen to what people are saying and try to understand where they’re coming from.”

18. How many projects were you involved in last year?

This question can help the interviewer determine how much experience you have with 24-7 Intouch. It also helps them understand your availability and commitment to work. When answering this question, try to be as specific as possible about the projects you worked on.

Example: “In my last position, I was involved in three different projects. The first project was a marketing campaign for a local business that needed assistance with their social media presence. The second project was an email marketing campaign for a national retailer who wanted to increase sales through their email newsletter. Finally, I helped a small startup company create a website and develop a digital marketing strategy.”

19. How much notice would you need if you needed to leave early one day?

Employers ask this question to make sure you understand the company’s expectations for attendance. They want employees who are committed to their work and will be there when they’re scheduled. When answering, consider how often you would need to leave early in a typical month. If it is infrequently, explain that you can plan ahead so someone else can cover your shift.

Example: “I try to never leave early from work unless I have an emergency. However, if I needed to leave early one day per month or less, I would let my supervisor know as soon as possible. This way, they could find someone to cover my shift without needing to call in another employee.”

20. Would you be willing to work overtime if necessary?

Working overtime is a common practice in customer service. Employers ask this question to make sure you’re willing to work extra hours when they need you to. In your answer, explain that you are committed to doing whatever it takes to help the company succeed. Show them that you have no problem working late if necessary.

Example: “Yes, I would be happy to work overtime if needed. I understand that sometimes things happen and we need to stay later than usual. I am always prepared for these types of situations. I know how important it is to provide excellent customer service at all times. I will do whatever it takes to ensure our customers are satisfied.”