20 [24]7.ai Interview Questions and Answers

[24]7.ai is a customer engagement software company that provides artificial intelligence (AI)-powered customer support solutions. The company serves a range of industries, including retail, travel, and financial services.

If you’re interviewing for a job at [24]7.ai, you can expect to be asked a mix of questions about your qualifications, work history, and availability. You may also be asked some technical questions about AI and customer support.

In this guide, we’ve compiled a list of [24]7.ai interview questions and answers to help you prepare for your interview.

[24]7.ai Interview Process

The interview process at [24]7.ai can vary depending on the position you are applying for. However, most positions will require at least one face-to-face interview, as well as an assessment test. The assessment test may include questions about your skills and experience, as well as a typing test. Overall, the interview process is relatively straightforward and should not take more than a few days to complete.

1. What is your experience with customer service?

Customer service experience is a valuable asset for any role that involves interacting with customers. Employers ask this question to see if you have the skills and knowledge necessary to succeed in their company. If you don’t have customer service experience, consider sharing your previous work experience instead.

Example: “I’ve worked as a receptionist at my current job for two years now. My primary responsibility is answering phones and helping customers find what they need. I also assist our sales team by taking messages and forwarding them to the appropriate person. This has given me plenty of experience working with customers and learning how to solve problems.”

2. How would you handle an upset caller?

This question is a good way to test your customer service skills. It also helps the interviewer determine if you have experience working with upset customers and how you handled them. When answering this question, it can be helpful to give an example of a time when you had to handle an upset caller.

Example: “I once worked for a company that sold software online. One day, I received a call from a customer who was upset because they couldn’t get their software to work on their computer. I asked him what operating system he used, and then told him which version of our software would work best on his operating system. He said he would try it out and call me back later. About two hours later, he called me back and said everything was working great.”

3. Do you have any sales experience?

This question is a great way to determine if you have the skills and experience needed for this role. If you do, share an example of how you helped increase sales at your previous job. If you don’t have any sales experience, explain what other types of customer service or management roles you’ve had in the past.

Example: “I worked as a server at a restaurant when I was in college. It was my first job out of high school, so it wasn’t very challenging. However, I learned a lot about interacting with customers and providing excellent service. I also learned that I enjoy working with people and helping them find solutions to their problems.”

4. Tell me about a time where you had to deal with an angry client.

This question can help an interviewer understand how you handle conflict and stressful situations. Use examples from your previous experience to show the interviewer that you have the ability to remain calm under pressure.

Example: “In my last role, I had a client who was upset because they were having trouble with their website. They called me multiple times in one day about this issue, which made it difficult for me to focus on other work. Instead of getting frustrated, I took a deep breath and calmly explained to them what I would do to fix the problem. After explaining the situation, the client understood why there was a delay and apologized for calling so many times.”

5. Why do you want to work at [24]7.ai?

This question is a great way to see how passionate you are about the company. It also allows you to show your knowledge of the organization and its values. When answering this question, it can be helpful to mention something specific that attracted you to the job.

Example: “I want to work at [24]7.ai because I am passionate about customer service. I have worked in call centers for several years now, and I love helping customers find solutions to their problems. I think [24]7.ai has an excellent reputation for providing quality customer service, which is why I applied here.”

6. Are you comfortable working in a team environment?

This question is an opportunity to show your ability to work with others and collaborate. When answering, it can be helpful to mention a specific time you worked in a team environment and how that experience helped you succeed.

Example: “I have always enjoyed working in a team environment because I find it more enjoyable than working alone. In my last role as a customer service representative, I was part of a small team of three people who were responsible for handling incoming calls from customers. We each had our own days where we would handle the majority of the calls, but we also rotated through different shifts so we could all get some experience on each shift. This allowed us to learn about each other’s strengths and weaknesses while still being able to provide excellent customer service.”

7. In what ways are you able to motivate yourself and others?

This question is an opportunity to show your leadership skills and how you can motivate others. You can answer this question by describing a time when you motivated yourself or someone else to complete a task, achieve a goal or improve their work performance.

Example: “I find that I am most productive when I have a set schedule for the day. For example, if I know I need to accomplish five tasks before lunchtime, I will make sure to get started on those tasks as soon as I arrive at work. This motivates me to stay focused throughout the morning so I can check off all of my tasks by noon. In addition, I also try to motivate others by setting an example. If I see one of my coworkers procrastinating, I’ll ask them what they’re working on and offer to help.”

8. Describe a situation when you were unable to meet a deadline, how did you handle it?

This question is an opportunity to show your ability to prioritize tasks and manage time effectively. When answering this question, it can be helpful to describe a situation where you were able to overcome the challenge of meeting a deadline.

Example: “In my last role as a customer service representative, I was tasked with responding to emails within one hour of receiving them. One day, I received several urgent emails that required immediate attention. Rather than respond to each email individually, I created a template response for all urgent emails and sent it out to everyone who needed assistance. This allowed me to meet my goal of replying to urgent emails quickly while still providing quality support.”

9. Why should we hire you over other candidates?

This question is a great way for employers to learn more about your personality and how you would fit into their company culture. When answering this question, it can be helpful to highlight some of your unique skills or experiences that make you the best candidate for the job.

Example: “I am an extremely hard worker who always strives to exceed expectations. I have experience working in customer service roles where I had to answer phones while also helping customers online through chat. This helped me develop my multitasking skills and taught me how to prioritize tasks when there are many things to do at once. I believe these skills will help me succeed in this role.”

10. If hired, what would be your approach for helping someone who was not performing well on the job?

This question is an opportunity to show your leadership skills and how you would help a team member improve their performance. Your answer should include specific steps you would take to help the employee succeed in their job.

Example: “I would first ask them what they are struggling with, then I would offer my assistance by providing resources or training materials that could help them perform better on the job. If they still need more support, I would schedule time for us to meet one-on-one so we can discuss ways to overcome challenges. This approach shows employees that I care about their success and want to help them learn new things.”

11. Can you tell us about a time when you had to use your creativity to solve a problem?

This question can help the interviewer get a better idea of your problem-solving skills and how you use them to complete tasks. Use examples from previous work experiences that highlight your creativity, such as coming up with new ideas or implementing solutions to problems.

Example: “At my last job, I was tasked with creating an automated chat system for customers who were looking for information about our products. The company had already created a few different types of chat bots, but they weren’t getting the results we needed. So, I decided to create a bot that could answer any questions a customer might have about our products. This helped us increase sales by 15%.”

12. Have you ever worked in a fast-paced environment?

This question can help the interviewer determine if you are a good fit for this role. Fast-paced environments require employees to be able to multitask and prioritize their work. When answering, consider an example of a time when you were in a fast-paced environment and how you handled it.

Example: “In my previous position as a customer service representative, I was often on call during peak hours. This required me to answer calls quickly and efficiently while also ensuring that customers received quality service. I learned to prioritize tasks by determining which ones could wait until later and which ones needed immediate attention.”

13. Describe a time when you had to make a decision without consulting your manager, how did you handle it?

This question can help the interviewer understand how you make decisions independently and how you handle making mistakes. Use your answer to highlight your problem-solving skills, ability to think critically and willingness to take risks.

Example: “In my last role as a customer service representative, I had to make a decision without consulting my manager because they were out of the office for an extended period of time. The company was experiencing high call volumes, so I decided to hire another employee to help me with calls. Unfortunately, this new employee wasn’t able to keep up with the volume of calls we received, which caused some customers to be put on hold or have their calls dropped. I immediately informed my manager about the situation and together, we made a plan to resolve the issue.”

14. What is your leadership style?

This question is an opportunity to show your potential employer that you are a strong leader. When answering this question, it can be helpful to describe how you use different leadership styles depending on the situation and what type of results you want from your team members.

Example: “I believe in being a supportive leader who encourages my team members to succeed. I like to give praise when someone does something well and provide constructive feedback when they need to improve. I also think it’s important for leaders to set an example by doing their job well so others will follow suit. In my last role, I was the lead customer service representative, which meant I had to train new employees and help them learn the ropes.”

15. Provide an example of a time when you had to adapt to change quickly.

This question is a great way to assess your ability to adapt and learn new things. It also shows the interviewer how you can apply what you’ve learned in previous roles to this one.

Example: “In my last role, I was responsible for updating our website’s content regularly. One day, I noticed that some of the pages were missing. I immediately contacted my supervisor to let them know about the issue. They told me they would take care of it, but when I checked back later, the pages were still missing. So, I took matters into my own hands and updated the pages myself. My supervisor was impressed with my initiative and offered to train me on other aspects of their job.”

16. Give an example of a time when you disagreed with your boss. How did you handle it?

This question can help an interviewer understand how you handle conflict and disagreements. It can also show them your problem-solving skills, communication skills and ability to work with others. When answering this question, it can be helpful to focus on a specific example that highlights your abilities rather than focusing on the disagreement itself.

Example: “I once disagreed with my boss about how we should approach a customer’s issue. I knew he had more experience in the industry, so I asked him to explain his reasoning for wanting to take a different approach. He explained why he thought our current method was best and I understood where he was coming from. We decided to try his approach first but agreed to revisit the situation if it didn’t work.”

17. What would you do if you saw a fellow employee stealing from the company?

This question is a behavioral one, which means the interviewer wants to know how you would respond in a specific situation. This can be an opportunity for you to show your problem-solving skills and ability to work with others.

Example: “I have never seen someone steal from their company, but if I did, I would first try to talk to them about it. If they didn’t seem like they were going to stop stealing, I would report it to my manager or HR department. I think it’s important to follow proper protocol when reporting something like this so that we don’t get into trouble ourselves.”

18. What is one thing that you think could improve our customer service process?

This question is a great way to show your interviewer that you are willing to make improvements and help the company grow. When answering this question, it can be helpful to think about what you would change if you were in charge of the customer service process at the company.

Example: “I think one thing that could improve our customer service process is having more training for new employees. I have noticed that some representatives don’t know how to handle certain situations or questions, which can lead to customers being dissatisfied with their experience. If I was in charge of the customer service department, I would implement an ongoing training program where all representatives learn from each other.”

19. What would you do if you found out that your co-worker was falsifying data?

This question is a behavioral one that tests your integrity and ability to work with others. When answering, it’s important to show respect for the company and its employees.

Example: “I would first speak with my co-worker privately about why they were falsifying data. If I found out that they did so intentionally, I would report them to HR. However, if I found out that they were doing so by accident or because of a misunderstanding, I would help them understand how to properly enter data into the system.”

20. When was the last time you had to learn something new?

This question can help the interviewer get a sense of how you approach new challenges. It can also show them what types of skills you’ve developed over time and which ones you’re still working on.

Example: “I recently learned how to use [24]7.ai’s chatbot builder, Botify. I was tasked with creating a bot for one of our clients that would allow customers to order products from their website using voice commands. The client wanted the bot to be able to understand multiple languages, so I had to learn how to program in multiple languages. After some trial and error, I was able to create a bot that met all of the client’s needs.”