20 7 Leaves Cafe Interview Questions and Answers

When it comes to interviewing for a position at 7 Leaves Cafe, you can expect questions that assess your customer service skills, ability to handle fast-paced environments, and knowledge of tea and coffee. While some interview questions may be specific to 7 Leaves Cafe, others will be more general in nature. To help you prepare, we’ve compiled a list of sample questions and answers that you can use to develop your own responses.

7 Leaves Cafe Interview Process

The interview process at 7 Leaves Cafe is generally pretty straightforward and easy. Applicants are usually tested on their knowledge of the menu and company information, and then asked questions about their availability and commitment. However, some applicants have reported that the interview process can be high pressure, depending on the location’s needs.

1. Do you have any experience working in customer service?

Customer service experience is a valuable asset to any employer. Employers want to know that you have the ability to interact with customers and provide them with excellent customer service. If you do not have previous experience, consider describing your best qualities as a potential employee who can work in customer service.

Example: “I’ve never worked in customer service before, but I am an extremely friendly person who loves interacting with others. I’m always willing to help people out and make sure they’re having a good time. I think my outgoing personality would be beneficial for working in customer service.”

2. What do you know about 7 Leaves Cafe and our products?

Interviewers ask this question to see if you have done your research on the company and its products. They want to know that you are genuinely interested in working for their business, not just looking for a job. When preparing for an interview, make sure to read up on the company’s website and social media accounts. If possible, look at the menu of 7 Leaves Cafe and try some of their coffee or tea.

Example: “I’ve heard great things about 7 Leaves Cafe from my friends who love coming here. I also looked through your website and saw that you offer many different types of teas and coffees. I’m excited to learn more about all of your products.”

3. Why do you want to work at 7 Leaves Cafe?

Employers ask this question to learn more about your interest in their company. They want to know what attracted you to the job and whether you have any experience working in a similar environment. To answer this question, think about why you are passionate about coffee or tea. Consider mentioning some of the unique aspects of 7 Leaves Cafe that drew you to apply for the position.

Example: “I am passionate about coffee and tea, so I was excited to see that 7 Leaves Cafe is a specialty coffee shop with an emphasis on tea. I love how much care you put into every cup of coffee and tea you serve. Your mission statement also resonates with me because I believe everyone deserves to feel good in their community. I would like to be part of a team that makes customers feel welcome.”

4. Tell me about a time that you went above and beyond for a customer.

This question can help employers understand your customer service skills and how you might interact with their customers. When answering this question, it can be helpful to think of a specific example from a previous job or one that you would do if hired for the position.

Example: “When I worked at my last coffee shop, we had a regular customer who came in every morning before work. One day, she was running late and called me to ask if we could hold her order until she got there. I told her that we couldn’t because we were about to close but offered to deliver it to her office when we closed. She said that would be fine, so I drove to her office after closing and delivered her coffee.”

5. How would you handle an unsatisfied customer?

Interviewers may ask this question to assess your customer service skills. They want to know how you would handle a situation that could potentially occur at their business. In your answer, try to demonstrate your problem-solving and conflict resolution skills.

Example: “I believe it’s important to listen to the customer and understand what they’re saying. I also think it’s helpful to apologize for any inconvenience or dissatisfaction they experienced. If there is something I can do to make them happy again, I will do my best to accommodate them. For example, if someone ordered coffee but didn’t receive cream with it, I would first apologize and then offer to replace the drink or give them a discount.”

6. If hired, which shift are you available to work?

Employers ask this question to make sure you are available for the hours they need. Before your interview, check out their schedule and let them know which shifts you can work. If you’re not sure about a specific time yet, tell them that you will be able to work any shift they assign you.

Example: “I am available to work any of the morning or afternoon shifts. I have experience working both early mornings and late afternoons, so either would be fine with me.”

7. What is your availability like?

Employers ask this question to make sure you can work the hours they need. They also want to know if you have any scheduling conflicts that might prevent you from working on a regular basis. When answering, be honest about your availability and try to show how flexible you are. If you’re unsure of what their schedule looks like, explain that you would be willing to discuss it with them when you find out more information.

Example: “I am available Monday through Friday from 8 a.m. until 4 p.m. I do not have any scheduling conflicts at this time, but I understand that there may be times where I will need to change my schedule or take an unexpected day off. I am always open to discussing these things with my employer.”

8. Tell us about a time you experienced conflict with a team member. How did you resolve it?

Employers ask this question to learn more about your conflict resolution skills. They want to know that you can work with others and resolve issues in a positive way. When answering, try to focus on the steps you took to solve the problem.

Example: “In my last position as a barista, I had a coworker who was always late for our shifts. This made it difficult for me to get everything ready before opening time. I talked to them about how their lateness affected me and asked if they could arrive earlier. They agreed to start arriving 15 minutes early each day. After a few weeks of this, we were both able to complete all tasks without any problems.”

9. Are you comfortable taking charge of a situation if necessary?

Employers ask this question to make sure you have the confidence and skills necessary to handle a problem if it arises. When answering, think of a time when you had to step up and take charge of a situation. Explain what steps you took to resolve the issue.

Example: “Yes, I am comfortable taking charge of a situation if necessary. In my last position as a barista at a coffee shop, there was an instance where one of our customers spilled their hot chocolate all over themselves. They were in quite a bit of pain, so I immediately called for help from my manager. Together, we helped the customer clean up and provided them with some ice packs. The customer left happy and healthy.”

10. Describe a time where you had to prioritize your tasks. Which task came first?

This question can help the interviewer understand how you prioritize your tasks and what steps you take to complete them. Use examples from previous jobs or experiences that show you have strong time management skills.

Example: “In my last position, I had a lot of responsibilities as the marketing manager. One day, I was working on an email campaign when one of our social media accounts got hacked. I immediately stopped working on the email campaign and focused all my attention on fixing the social media account. After I fixed the issue, I returned to work on the email campaign.”

11. Have you ever worked as part of a team before?

This question is a great way to learn more about your potential new coworker’s teamwork skills. When answering this question, it can be helpful to talk about a time when you worked with others and how that experience helped you grow as a team member.

Example: “I have worked on teams before, but I’ve never been part of such an amazing group of people. At my last job, we were all working toward the same goal, which was making sure our customers had a wonderful experience at our coffee shop. We would often collaborate on ideas for new drinks or ways to improve customer service.”

12. Tell me about something that you accomplished that was difficult.

Employers ask this question to learn more about your problem-solving skills and how you overcame a challenge. When answering, try to choose something that relates to the job description or the responsibilities of the position.

Example: “When I first started working as a barista at my current coffee shop, I was nervous about making drinks for customers who ordered complicated beverages like lattes with extra foam and no whipped cream. However, after practicing over and over again, I became an expert at making these specialty coffees. Now, I can make any drink that a customer orders.”

13. Tell me about a time when you were able to improve the quality of life of a customer or coworker.

This question is a great way to show your leadership skills and ability to work with others. When answering this question, it can be helpful to think of an example where you helped someone solve a problem or achieve their goals.

Example: “When I was working as a barista at a coffee shop downtown, one of my regulars came in for his usual order but didn’t have enough money on him to pay for it. He asked if he could just leave the drink there until later that day when he got paid. I told him that we couldn’t do that because we needed to make sure all our customers were paying for their drinks. Instead, I offered to give him the drink for free so he wouldn’t have to worry about it until later.”

14. How would you handle a customer who forgot their order?

This question can help interviewers understand how you handle mistakes and challenges in the workplace. When answering, it can be helpful to mention a specific time when you handled this situation well.

Example: “I once had a customer who forgot their order while I was working at a coffee shop. The customer came back after they realized they left without their drink. I apologized for the mistake and offered them a free drink on me. They were so appreciative of my kindness and returned often.”

15. What do you think is more important: following instructions exactly or being resourceful on the job site?

This question can help an interviewer determine how you approach a task and whether you’re likely to be successful in the role. When answering, consider what is most important to you personally and why.

Example: “I think it’s more important to be resourceful on the job site because I believe that every situation is different and requires unique solutions. If I were working at 7 Leaves Cafe, for example, I would want to make sure that my customers are happy with their experience no matter what they order. In this case, following instructions exactly might not always be possible, so I’d try to find another way to achieve the same result.”

16. What is your favorite drink from 7 Leaves Cafe?

This question is a great way to show your knowledge of the company and its products. Interviewers ask this question to see if you have experience with their brand, but also to see how passionate you are about it. When answering this question, make sure to mention what drew you to that drink in particular.

Example: “My favorite drink from 7 Leaves Cafe is the Green Tea Latte. I love tea lattes because they’re so flavorful and delicious. The Green Tea Latte has a light green color and a sweet taste. It’s made with matcha powder, which gives it an earthy flavor. I’ve always been drawn to earthy flavors, so this drink was right up my alley.”

17. What other types of drinks can you make besides coffee and teas?

The interviewer may ask this question to see if you have experience with other types of drinks, such as specialty coffees and smoothies. If you do, share your knowledge and skills in making these beverages.

Example: “I’ve worked at a coffee shop for the past two years where I learned how to make all kinds of coffee drinks, including espresso-based drinks like cappuccinos and lattes. I also know how to make specialty teas, such as chai tea and herbal teas. In addition, I can make smoothies using fresh fruits and vegetables.”

18. What makes you unique compared to other candidates applying for this position?

Employers ask this question to learn more about your personality and how you can contribute to their team. To answer this question, think of a unique quality or skill that you have. Try to choose something that will be useful in the role you’re applying for.

Example: “I am an excellent communicator, which is why I chose to pursue a career in hospitality. In my last job as a server at a restaurant, I noticed that customers would often get confused by the menu. So, I started offering suggestions based on what they told me about their preferences. This helped them feel more comfortable ordering and led to many positive reviews.”

19. What are your long term career goals?

Employers ask this question to learn more about your career goals and how they can help you achieve them. When answering, be sure to include what steps you plan on taking to reach those goals.

Example: “My long term goal is to open my own tea shop. I know that it will take a lot of hard work and dedication to get there, but I am ready for the challenge. I have already started saving money so that I can eventually buy my own building. In the meantime, I would love to continue working here as an employee.”

20. Give an example of a time when you made a mistake, how did you deal with it?

Employers ask this question to see how you respond to challenges and learn from your mistakes. When answering, it can be helpful to mention a time when you made a mistake but also the steps you took to fix it or improve in that area.

Example: “When I first started working as a barista, I was so focused on making sure every drink was perfect that I would rush through them. This led to me occasionally forgetting to add ingredients like sugar or milk. One day, a customer asked for extra sugar in their coffee and I realized I had forgotten to put any in. Instead of rushing to make another one, I apologized to the customer and offered them a free drink next time they came in.”