20 Accolade Interview Questions and Answers

Accolade is a healthcare technology company that provides personalized health and benefits solutions for employees and their families. Accolade’s services include primary care, behavioral health, fertility, pregnancy and postpartum support, and more.

If you’re interviewing for a job at Accolade, you can expect to be asked questions about your experience in the healthcare industry, your knowledge of Accolade’s products and services, and your ability to provide excellent customer service. To help you prepare, we’ve gathered a list of sample Accolade interview questions and answers.

Accolade Interview Process

The interview process at Accolade is generally positive, with most reviewers finding it to be quick, easy, and straightforward. However, some reviewers note that the process can take a while, up to two months in some cases. Additionally, some positions may require multiple rounds of interviews, including both technical and behavioral questions.

1. Tell me about a time when you had to deal with an irate customer. How did you handle the situation?

Interviewers may ask this question to see how you handle stressful situations. They want to know that you can remain calm and professional when faced with a challenging customer. In your answer, try to show the interviewer that you have excellent communication skills and are able to diffuse tense situations.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to what they were saying and tried to understand why they were so frustrated. After finding out more about the situation, I discovered that the shipment hadn’t arrived at its destination yet. I apologized for the inconvenience and offered them a discount on their next purchase.”

2. What is your experience with software development and testing?

This question is a great way to gauge your experience with the company’s software and how you might fit in. If you have no experience, consider what other types of testing you’ve done or if you’re willing to learn new software development techniques.

Example: “I’ve worked on several projects that required me to test for bugs and errors within the code. I’m comfortable using most common testing tools like Selenium WebDriver and JMeter. I also understand the importance of creating user-friendly interfaces and can use tools like UFT and CodedUI to create more intuitive applications.”

3. Do you have any experience in healthcare or insurance?

This question is a great way to determine if you have any experience in the healthcare or insurance industry. If you do, it’s an excellent opportunity to share your knowledge and expertise with the interviewer. If you don’t, you can explain why you’re interested in working for this company and how you would apply your skills to succeed in this role.

Example: “I’ve worked as a medical assistant at my local hospital for five years now. I enjoy helping patients feel more comfortable during their appointments and procedures. I’m excited about the prospect of applying my skills to help customers find affordable health care plans.”

4. Describe your experience working with patients.

This question is a great way to assess your interpersonal skills and ability to work with others. When answering this question, it can be helpful to mention how you helped patients feel more comfortable or confident in their treatment plan.

Example: “I have worked as an aesthetician for the past five years, so I’ve had plenty of experience working with all types of people. One of my favorite parts of my job is getting to know each patient and helping them feel at ease during their appointment. For example, one time I was working on a client who was very nervous about her upcoming procedure. She told me she was worried about what the results would look like, but after talking with her for a few minutes, I realized that she just needed reassurance. So, I talked through the entire process with her and explained why we were doing each step. By the end of her appointment, she was much more relaxed and excited about her results.”

5. Why do you want to work at Accolade?

This question can help the interviewer learn more about your interest in their company. It also helps them understand what you know about Accolade and how much research you’ve done before applying for a job there. When answering this question, it’s important to show that you have researched the company and are excited about working there.

Example: “I want to work at Accolade because I am passionate about helping people succeed. Your company is known for its excellent customer service, which is something I strive to provide as well. I believe my skills and experience make me an ideal candidate for this position.”

6. Can you tell me about a time when you had to deal with a difficult doctor, patient or colleague?

This question can help an interviewer learn more about your conflict resolution skills. Use examples from your experience to highlight how you handled the situation and what steps you took to resolve it.

Example: “In my previous role, I had a colleague who was constantly late for work. This made it difficult for us to complete our tasks on time. After talking with him about his tardiness, he told me that he was having some personal issues at home. He asked if we could change his schedule so he wouldn’t have to drive in rush hour traffic. I agreed to switch his schedule so he would only be working during off-peak hours.”

7. How would you help someone who was unsure of what health plan they should get?

Employers may ask this question to see how you can help their employees make important decisions. In your answer, explain that you would first try to understand what the employee’s needs are and then find a plan that fits those needs. You could also mention that you would be willing to help them with any questions they have about their health insurance in the future.

Example: “I recently helped my friend choose a new health care provider because she was unsure of which one she should go to. I asked her what her budget was and what kind of coverage she wanted. She told me that she wanted a doctor who accepted her insurance but didn’t want to spend too much money on it. After looking at several different providers, we found one that fit all of her criteria.”

8. What kind of environment do you like to work in?

Employers ask this question to see if you would be a good fit for their company culture. They want employees who will enjoy working there and stay with the company for a long time. When answering, think about what kind of environment you thrive in. Think about your previous jobs and how they compared to each other.

Example: “I like to work in an environment where I can collaborate with others. I find that when I’m able to bounce ideas off of my coworkers, we’re able to come up with better solutions than if I worked alone. I also really enjoy working in a laid-back environment. I don’t need to feel stressed out all the time, so I prefer a place where people aren’t constantly rushing around.”

9. What are some things that you look for when evaluating a new piece of software?

This question can help the interviewer understand your critical thinking skills and how you apply them to a job. Use examples from past experiences when answering this question, as it can show that you have experience with evaluating software.

Example: “I look for several things when I evaluate new software. First, I want to see if the software is user-friendly so that my clients can use it without any issues. Next, I check to make sure that the software has all of the features we need. Finally, I always test out the software myself to ensure that it’s easy to navigate.”

10. What tools do you use to track bugs?

Bugs are a common problem in software development. Employers ask this question to see if you have experience with the tools they use at their company. Use your answer to show that you know how to use the tools they offer and can do so effectively. If you don’t have experience using these tools, explain what other tools you would use instead.

Example: “I’ve used Bugzilla before for tracking bugs. I find it easy to use because of its simple interface. It’s also helpful that there is an online community where users can share tips on how to best use the tool. When I was working on my last project, I had some trouble finding information about how to use Bugzilla. So, I started a thread asking others how they were using the tool. They responded with lots of great advice.”

11. Are you comfortable handling sensitive data and information?

This question is a way for the interviewer to assess your ability to handle confidential information. This can be an important part of working in human resources, so it’s important that you show the interviewer that you’re comfortable with handling sensitive data and information.

Example: “Yes, I am very comfortable handling sensitive data and information. In my last role as a human resources manager, I was responsible for maintaining employee records and ensuring they were kept private. I also had access to payroll information, which required me to keep all information confidential. I have experience keeping information secure, and I understand the importance of doing so.”

12. Which area of nursing are you most interested in?

This question is a great way for the interviewer to learn more about your interests and goals. It also helps them understand what you are looking for in an employer. When answering this question, it can be helpful to mention something that you have experience with or something that you would like to gain experience with.

Example: “I am most interested in working with patients who are going through cancer treatment. I had a family member who was diagnosed with cancer when I was younger, so I have always been passionate about helping others who are going through similar situations. I feel that my compassion and dedication make me a good fit for this type of work.”

13. As a nurse, how would you approach a patient who needs medical attention but is refusing treatment?

This question can help interviewers assess your ability to handle challenging situations and how you communicate with patients. In your answer, try to demonstrate empathy for the patient’s situation while also showing that you will take action if necessary.

Example: “If a patient is refusing treatment, I would first make sure they understand why it’s important to receive care. If they still refuse, I would document their refusal in their medical record and alert my supervisor so they could follow up on the issue. If the patient refuses treatment multiple times, I would continue to document their refusals but would not force them to accept treatment.”

14. What is your experience dealing with different types of people?

This question can help the interviewer determine how you interact with others and your ability to work in a team environment. Use examples from past experiences where you had to manage different types of personalities or collaborate with people who have unique perspectives.

Example: “In my last role, I worked as an event planner for a large company that hosted several conferences each year. One of my main responsibilities was managing vendors and speakers, which required me to communicate with many different types of people. Some were very experienced professionals while others were new to speaking at events. I learned how to balance giving constructive feedback while also encouraging them to do their best.”

15. Name three qualities that you think are important to be successful as a nurse.

Interviewers may ask this question to see if you have the qualities they’re looking for in a nurse. They want someone who is compassionate, empathetic and caring. You can also mention that it’s important to be organized and detail-oriented.

Example: “I think compassion, empathy and kindness are three of the most important qualities to have as a nurse. It’s so important to care about your patients and treat them with respect. I am always willing to go above and beyond for my patients. Another quality that I think is important is organization. As a nurse, there are many things that need to get done at once. Being organized helps me stay on top of everything.”

16. Have you worked in a fast-paced environment before?

Employers ask this question to see if you can handle a busy work environment. They want employees who are able to keep up with the pace of their company and perform well in high-pressure situations. In your answer, explain how you’ve handled similar situations in the past. If you haven’t worked in a fast-paced environment before, talk about how you’re willing to learn and adapt to it.

Example: “In my previous position as an accountant, I was responsible for balancing multiple accounts at once. This required me to multitask between different projects and balance numbers quickly. I’m used to working under pressure and performing well in these types of environments.”

17. We believe that nurses can’t know everything. How do you go about finding answers to questions you may not know the answer to?

This question is a great way to show the interviewer that you are willing to learn and grow as a nurse. It also shows them how you will help your team members when they have questions or need assistance.

Example: “I believe it’s important for nurses to be lifelong learners, so I make sure to read up on new research and attend seminars and conferences where experts in their field can share information with us. I also ask my colleagues if they know the answer to a question I may have. If not, I do some more research until I find an answer.”

18. Give us an example of a time when you were able to successfully communicate with another person even when that individual may not have personally liked you (or vice versa).

This question is a great way to assess your interpersonal skills and ability to work with others. It also helps the interviewer understand how you may interact with their team members if they hire you for the position.

Example: “In my last role, I had a coworker who was very quiet and didn’t speak much at all. We were working on a project together, and he would often just ignore me when I asked him questions about our progress. However, I knew that he was an intelligent person and could answer any of my questions, so I decided to try being more friendly toward him. I started asking him questions about his life outside of work and listened intently whenever he spoke. After a few weeks, he began opening up to me and we became good friends.”

19. What motivates you to put forth your greatest effort?

Employers ask this question to learn more about your personality and what motivates you. They want to know that you will be motivated by the job itself, not just the paycheck. When answering this question, think of a few things that motivate you in your personal life and how they could translate into motivating you at work.

Example: “I am highly motivated by praise and recognition for my hard work. I love when someone notices something I did well and tells me about it. It makes me feel good about myself and encourages me to keep doing great work. In fact, I have always been motivated by praise from teachers and managers. I strive to do my best because I want them to notice all of my hard work.”

20. Tell us about a time when you had to solve a problem without managerial input.

This question can help interviewers understand your problem-solving skills and how you use them to make decisions. When answering this question, it can be helpful to describe a time when you used critical thinking skills to solve a problem that affected the company’s productivity or overall success.

Example: “When I first started working at my current job, there was an issue with our inventory system. The software we were using wasn’t properly recording all of our sales, so we didn’t know what products we had in stock. This caused us to run out of some items before others, which hurt our customer service. I worked with my team to create a new inventory system that would track our sales more accurately. We also created a backup plan for when the system failed.”