20 Aegon Interview Questions and Answers

Aegon is a global provider of insurance, pensions, and asset management services. The company has operations in more than 20 countries and serves over 25 million customers worldwide.

If you’re interviewing for a position at Aegon, you can expect to be asked questions about your experience in the insurance industry, your knowledge of pension and investment products, and your ability to provide excellent customer service. To help you prepare for your interview, we’ve compiled a list of sample Aegon interview questions and answers.

Aegon Interview Process

The interview process at Aegon can vary depending on the position you are applying for. However, most positions will require at least one phone or video interview, followed by one or more in-person interviews. The length of the hiring process can vary depending on the role, but it is typically fairly lengthy.

Interview difficulty also varies depending on the role you are applying for. Some roles, such as financial analyst or risk analyst, may require more technical knowledge and skills. Other roles, such as customer service representative or administrator, may be less difficult. Overall, the interview process at Aegon is generally considered to be fairly difficult.

1. What do you understand about the role of a platform administrator?

Platform administrators are responsible for managing the technical aspects of a company’s online platform. This includes monitoring and responding to customer service inquiries, resolving software issues and ensuring that the website is secure.

Example: “I understand how important it is to ensure that customers can access their accounts at all times. I also know that this role requires me to be available 24/7 in case there are any problems with the system or if customers need assistance. As a result, I am prepared to work long hours when necessary. In my last position, I was often the first person to arrive in the morning and the last one to leave at night.”

2. How would you describe your communication style?

This question can help the interviewer understand how you interact with your team and customers. Your communication style is an important part of your job, so it’s helpful to show that you have strong interpersonal skills.

Example: “I consider myself a very empathetic communicator. I like to make sure my coworkers and clients know that I’m listening to them and understanding their needs. When I was working as a customer service representative for Aegon, I had a client who was upset about her insurance policy. She felt like she wasn’t getting enough coverage from us, but when I talked to her more, I realized that she didn’t understand all of the benefits we offered. After explaining our policies in more detail, she understood and was much happier.”

3. Tell me about yourself and why you are interested in this position.

This is a common question that employers ask to learn more about you and your background. They want to know what makes you unique, how you can contribute to the company and if you are a good fit for their organization. When answering this question, be honest and highlight your relevant skills and experience.

Example: “I am an experienced customer service representative with five years of experience in the financial services industry. I have excellent communication skills and enjoy helping others solve problems. My goal is to work for a company where I can use my skills to help customers while also growing professionally.”

4. Do you have experience with using databases?

This question can help the interviewer determine your experience with Aegon’s database system. If you have no prior experience, consider describing a time when you learned to use a new database program and how it helped you complete your work.

Example: “I’ve worked with several different databases in my career, but I’m most comfortable using Microsoft Access. In my last role as an IT specialist, I was responsible for maintaining our company’s database systems. This included creating new tables, entering data into existing tables and updating information as needed. It also meant that I had to learn to navigate the Aegon database system.”

5. Explain how you approach problem solving at work.

This question can help the interviewer understand how you approach challenges and solve problems in your current role. Use examples from past work experiences to highlight your problem-solving skills, communication abilities and ability to collaborate with others.

Example: “I start by gathering as much information about the issue as possible. I then analyze all of the facts and data before coming up with a solution. In my last position, I was working on an insurance claim when I noticed that there were several discrepancies between what the client reported and what our records showed. I immediately contacted the client to discuss the situation further. After speaking with them, we discovered that they had forgotten to report one of their vehicles. Once we corrected the error, it helped us process the claim more quickly.”

6. What types of projects have you worked on before?

This question can help the interviewer understand your experience level and how it relates to the position you’re applying for. When answering this question, try to focus on projects that are similar in nature to what you would be doing if hired.

Example: “In my last role as a project manager, I worked with a team of five other people to create an online platform for our client’s insurance company. The goal was to make the process of filing claims easier for customers by allowing them to do so from their phones or computers. We had to work within certain time constraints while also ensuring we met all of our client’s needs.”

7. What does customer service mean to you?

Customer service is an important part of working in the insurance industry. The interviewer may ask this question to learn more about your customer service skills and how you would apply them at Aegon. In your answer, explain what it means to provide excellent customer service and how you would do so if hired.

Example: “Customer service is my top priority when interacting with customers. I believe that providing quality customer service can help build a positive reputation for a company. If I were hired here, I would make sure to greet every customer by their name and address any questions or concerns they have as quickly as possible. I also plan on following up with customers after they receive their policies to ensure they are satisfied.”

8. Have you ever handled an angry customer? How did you handle it?

This question can help the interviewer understand how you handle conflict and stress. Use examples from your previous experience to show that you have the ability to remain calm under pressure, solve problems and communicate effectively with customers.

Example: “In my last position as a customer service representative for an insurance company, I had a client who was upset about their policy renewal rate. The client called me multiple times in one day, which made it difficult to resolve the issue quickly. Instead of getting frustrated, I remained calm and listened carefully to what they were saying. I explained our policies clearly and offered them a discount on their next policy renewal.”

9. Why do you think you will be successful at Aegon?

This question is an opportunity to show your enthusiasm for the position and why you are a good fit. When answering this question, it can be helpful to highlight any relevant experience or skills that relate to the job description.

Example: “I think I will be successful at Aegon because of my previous experience working in customer service. In my last role as a call center representative, I learned how to communicate with customers who were frustrated or upset. This skill has helped me develop patience and empathy, which I believe are important qualities for anyone working in human resources.”

10. Describe your experience working with data.

The interviewer may ask this question to learn more about your experience with data entry, analyzing information and using spreadsheets. Use examples from previous jobs to describe how you used data to complete tasks.

Example: “In my last position as a customer service representative, I worked with the company’s database to enter client information into our system. This helped me understand what types of questions clients had when they called in for assistance. I also used the database to track important metrics like call volume and average hold times. This allowed me to identify trends that led to improvements in these areas.”

11. Would you say that you are more detail oriented or goal oriented?

This question is designed to help the interviewer understand how you approach your work and whether you are a good fit for their company. You should answer honestly, but try to emphasize that you can be both detail oriented and goal oriented at the same time.

Example: “I would say I am more of a goal-oriented person. However, this does not mean that I don’t pay attention to details. In fact, I believe it’s important to have both qualities in order to achieve goals. For example, when I was working on my dissertation, I had a very specific goal in mind. At the same time, however, I also paid close attention to all the details so that I could write an excellent paper.”

12. When was the last time you took initiative to solve a problem?

This question can help the interviewer understand how you approach challenges and solve problems. Use examples from your previous work experience to highlight your problem-solving skills, leadership qualities and ability to take initiative.

Example: “At my last job, I noticed that our customers were having trouble navigating our website. This was causing them to abandon their shopping carts more often than we would have liked. So, I created a survey asking customers what they thought of our website and if there was anything we could do to make it easier for them to shop online. The results showed us that many customers found our website difficult to navigate because of its design. We then used this information to redesign our website.”

13. We pride ourselves on being passionate about what we do, tell us about something you are passionate about.

This question is a great way to show your interviewer that you are passionate about the work you do and how it can benefit others. When answering this question, think of something you enjoy doing outside of work and explain how it relates to what you do for Aegon.

Example: “I am very passionate about my community and helping those in need. I volunteer at a local food bank every week because I believe everyone deserves access to nutritious meals. In my role as an underwriter, I have helped many families get the life insurance they need to provide for their loved ones after they pass away.”

14. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. When answering this question, be honest about your future plans but also show that you’re willing to stay with the company for a long time.

Example: “I hope to still be working here in five years. I’m very happy at Aegon right now, and I love my job. However, I do want to move up within the company eventually. I’d like to become an asset manager or work on another team where I can use my financial knowledge.”

15. Are you aware that you may need to obtain financial services licenses?

This question is a great way to determine if the candidate has done their research on the company. It’s important that you know what licenses are required for your role and whether or not you have them. If you don’t, it’s time to start researching which ones you need and how to obtain them.

Example: “Yes, I am aware of this requirement. In my last position, I was responsible for obtaining all necessary financial services licenses. I worked with our compliance team to ensure we were in compliance with state regulations.”

16. What is your greatest strength and weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your strengths while also being honest about any weaknesses you may have. When answering this question, consider what the company values most and choose a strength or weakness that aligns with those values.

Example: “My greatest strength is my ability to work well under pressure. I am always able to stay calm when unexpected situations arise, which helps me find solutions quickly. My biggest weakness is that sometimes I can get overwhelmed by large projects. To overcome this, I make sure to break down larger tasks into smaller ones so they are more manageable.”

17. Can you tell me about a time when you were working on a project and there was conflict, how did you handle it?

This question is a great way to see how you handle conflict in the workplace. It’s important that your answer shows that you can work with others and resolve issues effectively.

Example: “I was working on a project for my previous employer where we were trying to create a new marketing campaign. I had an idea, but one of my coworkers disagreed with me. Instead of getting upset or defensive, I listened to their point of view and asked them questions about why they felt that way. We talked it out until we came up with a solution that everyone agreed upon.”

18. Describe your experience with providing technical support.

Technical support is an important part of working in IT. The interviewer may ask this question to learn more about your experience with troubleshooting and resolving issues for customers or clients. Use your answer to highlight your problem-solving skills, communication skills and ability to work under pressure.

Example: “In my previous role as a network administrator, I often provided technical support to users who had questions about their computers or other devices. I always made sure to thoroughly explain the issue so that they understood what was happening and how to resolve it. I also offered them solutions if I didn’t have time to fix the problem right away.”

19. Based on our website, what can you tell me about who we are as a company?

This question is a great way to test your research skills and knowledge of the company. It’s also an opportunity for you to show that you’re passionate about working for this organization.

Example: “Aegon is one of the largest financial services companies in the world, with over $1 trillion in assets under management. You have offices all around the globe, including here in the United States. I’m excited to learn more about how Aegon operates as a global business.”

20. If hired, what would be your first priority for improving our operations?

This question is a great way to show your knowledge of the company and how you would fit in. When answering, it’s important to highlight what you’ve learned about the organization so far and what you think they need most.

Example: “I have been researching Aegon for quite some time now, and I know that one of their biggest challenges is customer service. In my last role, we had similar issues with our call center, but we were able to improve operations by hiring more agents and training them on new techniques. If hired, I would immediately begin implementing these strategies at Aegon.”