20 Aflac Interview Questions and Answers

Aflac is a supplemental insurance company that offers policies to help cover expenses not typically covered by health insurance, like cancer treatment or surgeries. Aflac is known for their duck mascot, and their tagline, “Aflac, we know a thing or two because we’ve seen a thing or two.”

Aflac is a great company to work for, and they’re always looking for talented and ambitious people to join their team. If you’re interested in working for Aflac, you’ll need to be prepared for their interview process.

Aflac is known for their company-specific interview questions, which can be tricky to prepare for. But don’t worry, we’ve got you covered. In this article, we’ll give you a rundown of the most common Aflac interview questions, and how to answer them.

Aflac Interview Process

The interview process at Aflac is relatively straightforward. Most candidates can expect to participate in a phone screen, followed by one or two in-person interviews. The entire process usually takes about two weeks from start to finish.

Candidates who are invited to interview will generally meet with a recruiter and/or hiring manager. The interviewer(s) will ask questions about your experience and skillset to determine if you are a good fit for the role. Aflac interviews can be somewhat challenging, but most candidates report having a positive overall experience.

1. What is your experience with Aflac products?

This question is a great way for the interviewer to learn more about your experience with Aflac products and how you use them. If you have used Aflac products in the past, describe what they are and how you used them. If you haven’t used any of their products before, it’s okay to say so and explain why.

Example: “I’ve never had an opportunity to work with Aflac products before, but I am familiar with some of them. In my last job, we offered several supplemental insurance policies from Aflac, including cancer coverage and short-term disability. I also know that Aflac offers life insurance, which is something I’m very interested in pursuing.”

2. Do you have any previous sales experience?

This question can help the interviewer determine if you have any experience selling insurance policies. If you do, they may ask you to describe a time when you sold an Aflac policy and how it helped the client. If you don’t have previous sales experience, you can talk about your communication skills and ability to persuade others.

Example: “I worked as a customer service representative for a small insurance company in my hometown. I was responsible for answering calls from clients who had questions about their policies or wanted to make changes to them. I always made sure to listen to each caller’s concerns and explain our policies clearly so that they understood what we offered. This helped me build strong relationships with many of our customers.”

3. Why do you want to work at Aflac?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about Aflac and why you’re excited to work there. When preparing for this question, think of specific things that drew you to the job listing. Consider mentioning any personal connections you have with the company or its employees.

Example: “I’ve always been interested in working at Aflac because I love the idea of helping people through insurance. I feel like Aflac has such an interesting culture, too, which makes me even more eager to join the team. I also have a friend who works here as a claims processor, so I’m really excited to get to know her better.”

4. How would you sell a product that most people don’t know about or care for?

This question is a great way to test your sales skills. It’s important for an Aflac employee to be able to sell the company’s products and services, even if they’re not as well-known or popular as other insurance companies. Your answer should show that you can think creatively and come up with unique ways to promote the company’s offerings.

Example: “I would start by asking my clients what their biggest concerns are when it comes to their health. I’d then use this information to find out which of our policies could help them address these issues. For example, if someone told me that they were worried about paying for expensive medical bills, I would explain how our supplemental policy could help cover those costs.”

5. Tell me about a time when you had to make decisions about a process without consulting your direct manager.

This question can help the interviewer understand your decision-making skills and how you interact with others. Use examples from your previous job to show that you’re capable of making important decisions on your own.

Example: “In my last position, I was working on a project where we had to create new marketing strategies for our clients. My manager wasn’t available at the time, so I decided to ask other members of my team if they had any ideas about what we could do to improve our client’s experience. They gave me some great suggestions that I used when creating the campaign.”

6. Explain what the difference between whole life and term life insurance policies are.

This question is a great way to test your knowledge of the company’s products. It also shows that you have an understanding of how insurance policies work in general. When answering this question, it can be helpful to explain what each policy covers and when they are most useful.

Example: “Whole life insurance policies cover you for your entire life, while term life insurance only lasts for a certain amount of time. Whole life insurance policies are usually more expensive than term life insurance because they last longer. However, they’re beneficial if you want coverage throughout your lifetime. Term life insurance is better if you just need temporary coverage.”

7. Describe your management style.

This question can help the interviewer determine how you would manage your team members at Aflac. Your management style is a reflection of your values and beliefs, so it’s important to be honest when answering this question.

Example: “I believe in being an approachable manager who encourages collaboration among my team members. I think that by encouraging open communication, my team will feel more comfortable asking questions or sharing ideas with me. In my previous role as a marketing director, I held weekly meetings where I discussed our goals for the week and provided feedback on projects we were working on. This helped my team understand what was expected of them and gave them the opportunity to ask any questions they had.”

8. Give an example of how you were able to overcome an obstacle in your previous job.

This question is a great way to show your potential employer that you’re willing to work hard and overcome challenges. When answering this question, it can be helpful to think of an example where you overcame something difficult or challenging in the workplace and how it helped you grow as a professional.

Example: “In my last job, I was responsible for managing several social media accounts. One day, I noticed that one of our company’s Instagram accounts had been hacked. This meant that we lost access to all of our posts and followers. I immediately notified my manager about what happened so they could inform HR. They told me to delete the account and create a new one.

I worked with IT to get the new account up and running as quickly as possible. We were able to regain all of our followers within 24 hours. By working together, we were able to overcome this obstacle and ensure that no harm came to our brand.”

9. If hired, which areas of the company would you like to learn more about?

This question is a great way to show your interest in the company and its culture. It also allows you to learn more about what opportunities are available within the organization. When answering this question, it can be helpful to mention an area of the business that interests you or something you would like to do if hired.

Example: “I am very interested in learning more about how Aflac’s marketing strategies work. I have always been fascinated by advertising and branding, so I think it would be interesting to see how the company uses these methods to promote their products. Another thing I would love to learn more about is the company’s customer service department. I’ve heard wonderful things about the team members who work there, so I would love to get to know them better.”

10. Where do you see yourself in five years?

This question is a common one in interviews. It allows the interviewer to get an idea of your career goals and aspirations. When answering this question, it’s important to be honest about what you want for yourself while also showing that you’re willing to work hard to achieve those goals.

Example: “I see myself as a manager at Aflac by then. I know that there are many steps between now and then, but I’m committed to working hard to reach my goal. I plan on continuing to learn more about the company and how I can use my skills to help others. I hope to continue growing within the organization so that I can eventually become a manager.”

11. How would you handle a client who was upset after their claim was denied?

This question can help the interviewer assess your customer service skills. Showcase your ability to empathize with clients and resolve their concerns in a professional manner.

Example: “I would first listen to what they had to say, asking questions as needed to understand their situation. I would then explain why the claim was denied and offer to appeal it on their behalf if they wanted me to. If they agreed, I would follow up with them after the appeal was processed to let them know the outcome.”

12. Are you comfortable working in a fast-paced environment?

The interviewer may ask this question to gauge your ability to work in a busy environment. This is because Aflac’s call center often experiences high volumes of calls, and the company wants to ensure you can handle these situations effectively. In your answer, explain that you are comfortable working in a fast-paced environment and provide an example of how you handled similar situations in the past.

Example: “I am very comfortable working in a fast-paced environment. I have worked in customer service for several years now, and my previous employer had high call volumes on a daily basis. As a result, I became accustomed to answering many questions quickly and efficiently. I also learned how to prioritize tasks so I could meet deadlines while still providing excellent customer service.”

13. We pride ourselves on our customer service. Have you ever experienced poor customer service? How did it affect you?

This question is an opportunity to show your problem-solving skills and how you can use them to improve a situation.

Example: “I once had a bad experience with a customer service representative at my bank. I was trying to get information about my account, but the representative kept putting me on hold for long periods of time. It took over 30 minutes to get the information I needed, which made me late for work. When I got into work, I immediately called the bank’s manager to discuss the issue. The manager apologized and offered me $50 in cash as compensation. I accepted the offer and used it to buy myself lunch.”

14. How would you approach a potential client to sell them one of our products?

This question is an opportunity to show your sales skills and how you can help grow the company. Your answer should include a specific example of how you would approach a client, what you would say and why it’s important for them to buy one of Aflac’s products.

Example: “I would first introduce myself as a representative from Aflac and ask if they have ever heard of us before. If they haven’t, I would explain that we are a supplemental insurance provider that offers affordable plans with great coverage. Then, I would tell them about our most popular plan and its benefits. After explaining the product, I would offer to send over more information or schedule a time to meet in person.”

15. Can you share an instance where you gave exceptional customer service, how did this impact the company/customer?

This question is a great way to show your interviewer that you are passionate about customer service and how it can impact the company. When answering this question, try to share an example of when you went above and beyond for a customer or helped them in a unique situation.

Example: “I once had a client who was having trouble with their account. They were calling me every day asking questions, which I answered as best as I could. After a week of this, I called the client and asked if they would like to meet so I could help them more thoroughly. The client agreed, and we met at their home. I spent two hours going over their account and helping them understand everything. This not only helped the client but also showed my dedication to the job.”

16. Our customers often ask us questions they aren’t sure we can answer. How would you react if a customer asked you something you didn’t know?

This question is a great way to see how you would react in an uncomfortable situation. It’s important that you show the interviewer that you can remain calm and professional even when faced with a challenging customer interaction.

Example: “I’ve been fortunate enough to work for Aflac for several years now, so I have learned quite a bit about our products and services. However, if a customer asked me something I didn’t know, I would politely tell them that I don’t know the answer but will find out as soon as possible. Then, I would immediately look up the information on my computer or ask one of my coworkers who may be able to help.”

17. What kind of software programs are you familiar with?

The interviewer may ask this question to see if you have experience with the software they use at Aflac. If you don’t, it’s important to show that you’re willing to learn new programs and adapt quickly. You can answer this question by listing the software programs you’ve used in previous jobs and briefly explaining what each one does.

Example: “I’m familiar with Microsoft Office, including Word, Excel and PowerPoint. I also know how to use Google Docs, which is a free program that allows me to create documents, spreadsheets and presentations online. In my last job, I learned how to use Adobe Acrobat Pro, which allowed me to edit PDF files.”

18. What is the biggest challenge you’ve faced as an agent and how did you manage to overcome it?

This question is an opportunity to show your problem-solving skills and how you can overcome challenges. When answering this question, it’s important to highlight a challenge that you overcame in the past and explain what steps you took to solve it.

Example: “The biggest challenge I’ve faced as an agent was when one of my clients called me at 3 am because they were having trouble with their Aflac policy. They had questions about their coverage and wanted to know if they could file a claim for a specific illness. As an insurance professional, I understand that we have to be available to our clients whenever they need us. I stayed on the phone with them until they felt comfortable enough to go back to sleep.”

19. Would you be willing to relocate?

If the position you’re applying for requires relocation, employers may ask this question to make sure you’re willing to move. If they do, it’s important to be honest about your willingness to relocate and provide details about why you would or wouldn’t want to relocate.

Example: “Yes, I am open to relocating if necessary. My family is very close, so we are used to moving around a lot. We have moved every two years since I was in high school, so I’m not worried about adjusting to a new place. I also love meeting new people and learning about different cultures.”

20. For this position you will need to be licensed. Are you already licensed?

This question is a way for the interviewer to assess your commitment to this career. If you are not licensed, they may ask about your plans to become so.

Example: “I am currently working on my license and expect to have it by the time I start work here. I know that having a license is important in this position, and I’m committed to getting one as soon as possible.”