20 Agoda Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at Agoda.

Agoda is a popular online hotel reservations service that is known for its ‘best price’ guarantee. If you’re looking to score a job with this company, you’ll need to be prepared to answer some specific interview questions. In this article, we’ll give you a rundown of some of the most common Agoda interview questions, as well as some tips on how to answer them.

Agoda Interview Process

The interview process at Agoda can vary depending on the position you are applying for. However, most positions will require you to complete an online assessment, followed by a video interview and then a formal interview. The entire process can take up to 2 weeks.

1. Do you have experience with customer service?

Customer service experience is a valuable asset to have when applying for an online hotel reservations position. Employers ask this question to see if you have the skills and knowledge necessary to provide excellent customer service to their customers. In your answer, explain how you would use your previous experiences to help you succeed in this role.

Example: “I’ve worked as a customer service representative at my current job for two years now. I enjoy helping people find what they’re looking for and providing them with solutions to any problems they may be having. My previous employer has always encouraged us to go above and beyond for our customers, so I make it a point to do that every time I interact with someone.”

2. How well do you work under pressure?

Working in a customer service role often requires you to work under pressure. Employers ask this question to see if you can handle stress well and perform your job duties effectively when the company is experiencing high call volumes or other busy times. In your answer, show that you are able to stay calm and focused even when things get hectic. Explain how you will use your time wisely and prioritize tasks so you can meet deadlines and expectations.

Example: “I am an organized person who likes to plan ahead. I find that this helps me manage my time well and complete tasks efficiently. When working under pressure, I would try to remain calm and focus on one task at a time. For example, if I had three calls to attend to, I would take care of each one before moving onto the next. This way, I could ensure that all customers received the best service possible.”

3. What is your approach to solving problems at work?

This question can help the interviewer understand how you approach challenges and solve problems. Use your answer to highlight your problem-solving skills, ability to work independently and willingness to take on new tasks.

Example: “I believe that it’s important to ask questions when I’m unsure of something at work. This helps me learn more about my job and find solutions to issues or problems. When I first started working as a reservations agent for Agoda, I encountered an issue with a customer who was unhappy with their hotel room. Rather than avoiding the situation, I asked my supervisor what I should do in this situation. They told me to call the customer back and apologize for the inconvenience. The customer was happy with my response and gave us another chance.”

4. Tell me about a time when things got hectic, how did you handle it?

Employers ask this question to see how you handle stress and pressure. They want to know that you can stay calm under pressure, prioritize tasks and work well with others.

Example: “When I worked as a reservations agent for a large hotel chain, we had an influx of calls from customers who were looking to book rooms for the same weekend. This was during spring break, so there were many families trying to find accommodations for their children. We had several agents on duty, but it still got quite hectic in the call center.

I handled it by remaining calm and prioritizing my tasks. I first answered all incoming calls, then helped those who were already waiting on hold. After that, I took care of any online orders that came in. Finally, I addressed any questions or concerns that other agents may have had.”

5. If hired, what would be your first goal as Customer Experience Specialist?

This question is an opportunity to show your interviewer that you have a plan for how you will contribute to the company’s success. Your answer should include what you would do and when you would complete it by.

Example: “My first goal as Customer Experience Specialist would be to learn more about Agoda’s customer service standards and expectations. I would also want to get acquainted with my team members, including other Customer Experience Specialists, so we can work together to provide excellent customer service to our customers.”

6. Describe some of the challenges of working in the travel industry.

Travel is a competitive industry, and employers want to know that you’re aware of the challenges. They also want to see how you’ve overcome them in the past.

Example: “The travel industry is very fast-paced, which can be challenging when I’m working with clients who are booking their vacations. It’s important for me to remain calm and patient while answering questions or solving problems. In my last position, I had a client who was having trouble finding a hotel room at a reasonable price. After looking through several options, we found one that met all of his needs. He was so happy with our service that he wrote a positive review on TripAdvisor.”

7. What types of programs do you have experience with?

This question is a great way to show your interviewer that you have the necessary skills and experience for the role. If you don’t have any specific program experience, consider mentioning other relevant skills or certifications.

Example: “I’ve worked with several different types of programs in my previous roles, including Microsoft Office Suite, Salesforce CRM and Google Analytics. I’m also familiar with HTML coding and website development.”

8. What languages are you comfortable speaking and writing in?

The interviewer may ask this question to see if you have the necessary language skills for working in a global company. If your current or most recent job requires you to speak and write in multiple languages, include that information in your response.

Example: “I am fluent in English and Spanish, and I can also read and write in French. In my previous role as an online reservations specialist at Travelocity, I worked with customers from around the world who spoke different languages. I used these language skills on a daily basis to communicate with our international clientele.”

9. Are you willing to work weekends?

Many companies have a need for employees who are willing to work weekends. This is especially true in the hospitality industry, where many hotels and resorts experience peak business on the weekends. When answering this question, it’s important to be honest about your availability. If you’re only available during certain times of the week, make sure to mention that as well.

Example: “I am happy to work any shift or weekend hours if needed. I understand that working weekends can be necessary at times. However, I would prefer not to work every weekend. I enjoy spending time with my family and friends on the weekends, so I would like to limit weekend shifts to two per month.”

10. Would you consider yourself detail oriented?

This question is a great way to determine how well you can follow instructions and complete tasks. Detail orientation is an important skill for customer service representatives because they often need to be able to accurately process information from customers. When answering this question, it’s important to show that you are detail oriented by giving examples of when you’ve been successful in being attentive to details.

Example: “Yes, I would definitely consider myself detail oriented. In my previous role as a reservations agent, I was responsible for confirming the accuracy of all reservation requests before sending them to our sales team. This included checking for any spelling errors or missing information. If there were any mistakes, I had to contact the customer to get the correct information.”

11. What areas of software engineering interest you most?

This question can help the interviewer determine your level of expertise in software engineering. It also helps them understand what you might be able to contribute to their company if hired. When answering this question, it’s important to show that you have a strong understanding of the different areas of software engineering and which ones interest you most.

Example: “I’m interested in all aspects of software development, but I find front-end development the most interesting. This is because I enjoy creating user interfaces that are both visually appealing and easy to navigate. I’ve found that many users will leave a website if they don’t like its design or navigation.”

12. Can you tell me about a project you worked on that you are proud of?

This question is a great way to learn more about your potential new colleague and their work ethic. When answering this question, it can be helpful to discuss a project that you were proud of because it was challenging or helped the company in some way.

Example: “I am very proud of my most recent accomplishment at my current job where I streamlined our hotel search process by creating an online database for all hotels we book with. This saved us time when searching for hotels and allowed me to create a system that could be used by other employees as well.”

13. Why should we choose you over other candidates?

This question is a great way to show your confidence and enthusiasm for the position. When answering this question, it can be helpful to highlight some of your skills or experiences that are relevant to the job description.

Example: “I am an excellent communicator who has experience working in customer service roles. I have also worked with multiple software systems before, which makes me well-suited to learning new programs quickly. In my previous role as a reservations agent, I was able to increase sales by 20% within six months by implementing a few simple strategies. These two factors make me confident that I would excel in this role.”

14. Tell us why you want to work for Agoda.

This question is a great way for employers to learn more about your interest in their company. When you answer this question, it’s important to show that you’ve done some research on the organization and can explain why you’re excited to work there.

Example: “I want to work for Agoda because I’m passionate about travel. I love learning about new places and cultures, and I think Agoda offers an amazing opportunity to help people plan their trips. In my last job as a customer service representative, I helped customers book flights and hotels, so I know how stressful planning a vacation can be. I would love to use my skills to make traveling easier.”

15. Have you had significant projects that didn’t go well? What went wrong?

This question is a great way to show your problem-solving skills and how you learn from mistakes. When answering this question, it can be helpful to mention the steps you took to improve in that area.

Example: “I once had an important client who was unhappy with my work. I asked them what they didn’t like about the project and learned that I needed to communicate more clearly with clients. I started sending weekly updates on projects and made sure to answer any questions or concerns as soon as possible. This helped me avoid similar situations in the future.”

16. What makes a good team player?

Teamwork is an important skill for any employee, especially those in customer service. Employers ask this question to make sure you understand the importance of teamwork and how it can benefit your future employer. In your answer, explain what makes a good team member and how you would apply that to working with others at Agoda.

Example: “A good team player understands their strengths and weaknesses and knows when to ask for help. They are also willing to compromise and work together with other members of the team to find solutions to problems. I am someone who is always willing to learn new things and try different approaches to solving problems. I believe that by listening to my teammates and communicating openly, we can all work together to provide excellent customer service.”

17. How experienced are you with PHP?

PHP is a server-side scripting language that’s commonly used to create dynamic websites. It’s also the primary programming language for Agoda, so your interviewer may ask you this question to see how much experience you have with PHP and if it will be easy for you to transition into working at Agoda. If you’re not familiar with PHP, consider researching it before your interview so you can answer questions about it more confidently.

Example: “I’ve been using PHP since I started coding in high school. I’m very comfortable with its syntax and functions, which makes me confident that I could easily adapt to working with PHP at Agoda.”

18. Describe a time where you handled an irate customer and kept them happy.

An interviewer may ask this question to assess your customer service skills. They want to know that you can handle a difficult situation and still keep the customer happy. In your answer, try to describe how you handled the situation while also highlighting your communication and problem-solving skills.

Example: “I once had a customer who was upset because they thought we were overcharging them for their hotel stay. I explained our pricing policy to them and showed them where they could find the information on our website. The customer calmed down after seeing the information and apologized for raising their voice at me.”

19. Do you think you would enjoy working in a fast-paced environment?

This question is an opportunity to show your potential employer that you are a self-motivated and independent worker. You can answer this question by describing how you would handle working in a fast-paced environment, such as the one at Agoda.

Example: “I think I would enjoy working in a fast-paced environment because it challenges me to work more efficiently. In my last job, I was responsible for booking hotel rooms for clients who called into our call center. The pace of the calls varied from slow to very busy, so I had to learn how to multitask while still providing excellent customer service.”

20. When was the last time you had to deal with a difficult coworker or situation?

An interviewer may ask this question to learn more about your conflict resolution skills. Use past experiences to show how you can work through challenging situations and maintain a positive attitude.

Example: “In my last role, I had a coworker who was constantly late for meetings and often missed important deadlines. At first, I tried to be understanding, but after several weeks of the same behavior, I decided it was time to have a conversation with them. We met in private, where I expressed that their actions were negatively impacting our team’s ability to meet client expectations. They apologized and promised to do better. After that meeting, they improved their attendance and performance.”


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