20 AIG Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at AIG.

When you go for an interview at AIG, you can expect to be asked questions about your experience in the insurance industry, your knowledge of AIG products, and your ability to provide excellent customer service. To help you prepare, we’ve compiled a list of sample AIG interview questions and answers.

AIG Interview Process

The interview process at AIG is generally pretty streamlined, with most candidates reporting positive experiences. However, some candidates have found the process to be lengthy and tedious, with vague questions being asked. Additionally, some interviewers may not be well-versed in the subject matter. Overall, though, the majority of candidates report having positive experiences with the interview process at AIG.

1. What is your understanding of the insurance industry?

This question is a great way to show your knowledge of the industry and how you can apply it to AIG. You should explain what you know about the insurance industry, including its history, major players and current trends.

Example: “I have been working in the insurance industry for five years now, so I am quite familiar with the different types of insurance available. In my previous role, I worked as an underwriter, where I was responsible for reviewing applications and determining whether or not they were eligible for coverage. This experience has given me a good understanding of the insurance industry.”

2. Tell me about a time you had to deal with conflict in a team, and how did you resolve it?

AIG is a global company, so it’s likely that you’ll be working with people from different backgrounds and cultures. Your interviewer may ask this question to see how you handle conflict in the workplace. Use your answer to show that you can work well with others and resolve disagreements effectively.

Example: “I once worked on a team where we had conflicting opinions about how to complete our project. I met with each person individually to discuss their concerns and find out what they thought would be the best solution. We eventually came up with a compromise that everyone was happy with.”

3. How would you handle a situation where a customer was not being honest about their claim?

AIG is a company that values honesty and integrity. Your answer should show the interviewer you understand this value and can apply it to your work as an insurance agent.

Example: “I would first try to get more information from them about what happened, but if they were still not being honest I would have to report them to my supervisor. If the customer was lying about their claim, I would want to make sure they did not receive any money for it. However, if they were telling the truth, I would want to help them receive compensation for their loss.”

4. Would you be comfortable making cold calls?

Cold calling is a common sales technique used by insurance agents to find new clients. The hiring manager may ask this question to see if you’re willing to do what it takes to succeed in the role. If you have experience making cold calls, share your previous success stories with the interviewer. If you don’t have any experience, explain that you are eager to learn how to make successful cold calls.

Example: “I’ve never made cold calls before, but I’m excited to learn. I understand that it’s an important part of selling insurance and I am ready to put in the work to be successful at it.”

5. Have you ever experienced a loss due to an act of God or weather condition?

This question is a way for the interviewer to understand how you handle loss and adversity. It’s important to show that you can take responsibility, learn from your mistakes and move forward with your life.

Example: “I once experienced a flood in my basement due to heavy rain. I had homeowner’s insurance at the time, but it didn’t cover flooding. I called AIG to see if they could help me find coverage for this situation. They were able to provide me with an additional policy that covered floods. This helped me get back on track after the flood.”

6. AIG has many different offices around the world, which location interests you most?

This question is a great way to learn more about the applicant’s personality and interests. It also helps you determine if they would be happy in that location. If you are interviewing for an international position, this is a good time to ask questions about their experience traveling internationally.

Example: “I have always wanted to visit Australia. I think it would be amazing to see the wildlife there. I am very interested in working at your Sydney office because of its proximity to the Great Barrier Reef.”

7. Are you prepared to work overtime if needed?

Working overtime is a common part of the insurance industry. Employers ask this question to make sure you’re prepared for that type of work environment. In your answer, explain how you handle working long hours and what motivates you to do so.

Example: “I am prepared to work overtime if needed. I know it’s a part of the job in this industry. However, I’m motivated by helping others and making sure they get the best coverage possible. If I have to stay late or come in early, I’ll do whatever it takes to help my clients.”

8. How would you manage a difficult client that refuses to pay their premium?

This question can help the interviewer understand how you would handle a challenging situation at work. Use examples from your previous experience to highlight your problem-solving skills and ability to remain calm under pressure.

Example: “In my last position, I had a client who refused to pay their premium for several months in a row. When this happened, I called them immediately to discuss the issue. They told me they were having financial issues and asked if we could wait another month before paying. I explained that our company policy is to receive payment within 30 days of receiving the invoice. If they couldn’t make the payment by then, I offered to set up an installment plan so they could pay over time.”

9. Can you tell us about a time when you worked on a project that didn’t go as planned?

This question can help an interviewer understand how you respond to challenges and use your problem-solving skills. When answering this question, it can be helpful to focus on a time when you overcame obstacles or helped others overcome them.

Example: “In my last role as a project manager, I was working with a team of developers who were creating a new website for one of our clients. The client wanted the site to have a lot of features that would take more time than we originally anticipated. We had to work with the client to find ways to make the site more cost-effective so they could afford it. In the end, we found ways to reduce the price while still providing all of the functionality the client needed.”

10. Describe a time when you showed integrity at work.

Integrity is a key value for AIG, and the interviewer may ask this question to learn more about your moral compass. When answering this question, it can be helpful to describe a situation where you made an ethical decision that benefited your employer or client.

Example: “When I worked as a claims adjuster at my previous company, I had a client who was in a car accident. The driver of the other vehicle involved in the accident claimed they were not at fault, but our investigation showed otherwise. My supervisor asked me to tell the client that we would pay out their claim, even though we knew the other driver was at fault. I refused because I felt it was important to maintain integrity with our clients.”

11. Do you have experience working with teams in other countries?

This question can help the interviewer understand your ability to work with people from different backgrounds and cultures. Use examples of how you’ve worked with teams in other countries or internationally, and highlight any skills that helped you collaborate effectively.

Example: “I have experience working with a team in another country while I was at my previous job. We had an employee who spoke Spanish as their primary language, so we hired someone to translate for them during meetings. This allowed us to communicate more efficiently and build stronger relationships with our employees. I also used Google Translate quite often when communicating with this employee.”

12. Why are you interested in working at AIG?

This question is an opportunity to show your enthusiasm for the position and company. When answering, it can be helpful to mention a specific aspect of AIG that you admire or something about the company’s culture that appeals to you.

Example: “I am interested in working at AIG because I have always admired the company’s commitment to innovation. In my research, I learned that AIG has been on Fortune’s list of ‘World’s Most Admired Companies’ for over 20 years. This tells me that the company values creativity and encourages employees to think outside the box. I believe this is important as we continue to develop new products and services.”

13. What do you find most challenging about managing a team?

This question can help the interviewer understand how you handle challenges in your role. Use examples from past experiences to explain what you did and how it helped you overcome this challenge.

Example: “The most challenging part of managing a team is ensuring that everyone understands their responsibilities and goals for the day, week or month. I find that regular check-ins are helpful because they allow me to answer questions my team members may have about their work and provide feedback on their performance. This helps them feel more confident in their roles and motivates them to do well.”

14. Tell us about one of your strengths.

Employers ask this question to learn more about your personality and how you would fit in with their company. When answering, think of a skill that is relevant to the job description or one that you have developed over time.

Example: “One of my strengths is being able to work well under pressure. I am always prepared for any situation and can handle multiple tasks at once. In my last role as an insurance agent, I had a client who was looking for life insurance but also wanted to purchase disability insurance. I was able to find a policy that met all of his needs and helped him feel confident in his decision.”

15. What is your experience with data analysis?

AIG uses data analysis to help clients make informed decisions about their insurance policies. The company wants employees who can use data analysis software and interpret the results for customers. When you answer this question, explain your experience with data analysis and how it helped you in previous roles.

Example: “In my last position as a customer service representative, I used data analysis software to determine which policyholders were at risk of canceling their policies. This information allowed me to reach out to these customers before they canceled their policies so we could address any concerns or questions they had. It also helped us improve our customer retention rates.”

16. What skills can you bring to our company?

This question is an opportunity to show the interviewer that you have done your research on AIG and are familiar with its mission, values and goals. Use this question as a chance to highlight skills or experiences that align with what they’re looking for in their employees.

Example: “I am highly organized and detail-oriented, which I believe would be beneficial to AIG because it’s important to me that my work is accurate and of high quality. In my previous role, I was responsible for managing multiple projects at once, so I’m confident that I can handle the workload here.”

17. How important is communication to you in business relationships?

This question can help the interviewer understand how you approach communication in a work setting. It can also show them your ability to communicate with others and collaborate on projects. Use examples from past experiences where you had to communicate effectively with others or write about what makes effective communication important to you.

Example: “Communication is one of my top skills, which is why I enjoy working in insurance so much. In my last position as an underwriter, I worked closely with many different departments within the company to ensure that all information was communicated clearly and efficiently. This helped me build strong relationships with other employees and develop my own communication skills.”

18. If someone else approached you for the same position, what qualities would they have that you don’t possess?

This question is a great way to show your ability to be self-critical and honest. It also shows that you are willing to learn from others and improve yourself. When answering this question, try to think of something specific about the job or company that you would like to have.

Example: “I admire how much AIG values diversity in their employees. I don’t have as many years of experience as some other candidates might, but I am eager to learn more about different cultures and backgrounds. I believe my willingness to learn can help me grow into an employee who represents AIG’s commitment to diversity.”

19. Give an example of a time when you used logic to solve a problem.

This question is a great way to show your problem-solving skills and how you use logic to make decisions. When answering this question, it can be helpful to provide an example of a time when you used logic to solve a problem that resulted in positive outcomes for yourself or others.

Example: “When I was working as a claims adjuster, there were times when clients would call me with questions about their insurance policies. One day, a client called me asking if they could file a claim on their policy even though the storm damage occurred before the policy went into effect. I knew that the terms and conditions stated that the policy had to go into effect prior to any damage occurring. However, I also knew that sometimes people don’t read all of the fine print. So, I decided to look at other similar policies to see what those companies did in situations like these. After looking at several different policies, I found that most companies allowed customers to file a claim within 30 days of the effective date.”

20. Can you describe a time when there was a disagreement between yourself and a colleague, and how did you handle it?

This question can help the interviewer understand how you handle conflict and disagreements with others. It can also show them your problem-solving skills, communication skills and ability to work as part of a team.

Example: “In my last position, I disagreed with one of my colleagues about which marketing strategy we should use for our client. Rather than immediately disagreeing with him, I asked questions to better understand his point of view. After hearing what he had to say, I realized that there were some benefits to using his strategy. However, I still thought that my strategy would be more effective in reaching our target audience.

I presented my idea to my colleague again, but this time I included data from our previous campaigns to support my argument. He agreed with me after looking at the data, and together we created an effective marketing campaign for our client.”


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