20 Topgolf Interview Questions and Answers

If you’re interviewing for a position at Topgolf, you can expect to be asked some company specific interview questions. In this article, we’ll give you a taste of what you might be asked, so you can go into your interview prepared and confident.

Topgolf is known for its fun and competitive atmosphere, so it’s no surprise that their interview questions reflect that. You can expect to be asked questions about your ability to work in a fast-paced environment, handle customer complaints, and stay calm under pressure.

Of course, you’ll also be asked questions about your golf skills and knowledge. Topgolf is looking for passionate and knowledgeable golfers who can share their love of the game with others.

If you’re preparing for an interview at Topgolf, take some time to brush up on your golf knowledge and practice your customer service skills. With a little preparation, you’ll be ready to take on any question that comes your way.

Topgolf Interview Process

The interview process at Topgolf can vary depending on the position you are applying for. For entry-level positions, such as Food Runner, Guest Services, or Hospitality Manager, the interview process is typically shorter and less difficult than it is for positions that require more experience, such as Bartender or Server. Overall, the interview process is generally positive and efficient, with most candidates being able to complete the entire process within a few weeks.

1. Are you comfortable dealing with large groups of people?

Topgolf is a popular destination for large groups of people. The interviewer wants to make sure you can handle the unique challenges that come with working in such an environment. Give examples from your previous experience that show you are comfortable interacting with large crowds and have the interpersonal skills needed to work at Topgolf.

Example: “I worked as a bartender for several years, so I am very familiar with how to interact with large groups of people. In my last position, I often had to deal with large parties on Friday and Saturday nights. I learned how to manage multiple orders at once while still making sure everyone got their drinks quickly. This skill has helped me become more efficient when dealing with large groups.”

2. How would your friends describe you?

This question is a great way to learn more about the applicant’s personality and sense of humor. It also helps you understand what kind of person they are outside of work. When answering this question, it can be helpful to think of someone who knows you well and how they would describe you.

Example: “My friends would probably say that I’m very outgoing and friendly. They know I love meeting new people and always have something interesting to talk about. They’d also say that I’m quite competitive, which is why I enjoy playing Topgolf so much.”

3. What is something that will help set you apart from the other candidates for this position?

Topgolf is looking for candidates who are passionate about the company’s mission and have unique skills that will help them succeed in their role. When answering this question, it can be helpful to highlight a skill or trait that you feel makes you an ideal candidate for the position.

Example: “I think one of my greatest strengths as a candidate for this position is my ability to work well with others. I am always willing to lend a helping hand to anyone who needs it, which has helped me develop strong relationships with many people at my previous job. This quality also helps me stay organized and efficient when working on projects.”

4. Why do you want to work as a server?

This question can help the interviewer determine if you have experience working as a server and whether you enjoy it. If you don’t have any previous experience, consider what qualities you possess that would make you a good server.

Example: “I want to work as a server because I love interacting with people and making them happy. I’ve worked in customer service for several years now, so I know how important it is to be friendly and helpful. I also understand that servers need to multitask, which I’m comfortable doing. In fact, I find it fun to try new things while on the job.”

5. Do you have any experience in customer service?

Topgolf is a customer service-oriented company, so the hiring manager may ask this question to see if you have any experience in that field. If you do, share an example of how you helped customers and what your results were. If you don’t have direct experience, you can talk about how you would approach customer service in this role.

Example: “I worked as a bartender for three years, which required me to provide excellent customer service. I learned how to interact with all types of people and make them feel comfortable. I also developed my communication skills while bartending, which has helped me become more confident when speaking in front of large groups.”

6. What would you do if a customer was upset and asked to speak with a manager?

Topgolf is a customer-focused business, so it’s important that employees can interact with customers in a positive way. A hiring manager may ask this question to make sure you know how to handle difficult situations and keep them from escalating. In your answer, explain what steps you would take to diffuse the situation and ensure the customer feels heard.

Example: “If a customer asked to speak with a manager, I would first apologize for any inconvenience they experienced. Then, I would try to find out what was upsetting them and if there was anything I could do to help. If the issue couldn’t be resolved at that time, I would offer to call them when we had an update or solution.”

7. Tell me about a time when you had to multitask, how did you handle it?

Topgolf is a fast-paced environment, and the interviewer wants to make sure you can handle multiple tasks at once. Use your answer to highlight your multitasking skills and ability to prioritize important tasks.

Example: “In my previous role as an assistant manager, I had to manage both the front desk and the sales floor while also helping customers on the floor. This was one of our busiest days of the year, so it was quite busy in the store. I delegated some of my responsibilities to other employees so that I could focus on customer service and sales. It was challenging but rewarding when we were able to get through the day without any major issues.”

8. Have you ever dealt with an unhappy customer before? If so, what happened?

Topgolf is a customer-focused business, so it’s important that you have experience interacting with customers. This question helps the interviewer determine how you handle difficult situations and whether you can apply your past experiences to help solve problems in the future.

Example: “In my previous role as a server at a restaurant, I had an unhappy customer who was upset about their meal. They were rude to me when they asked for their check, but I remained calm and listened to them without interrupting. When they finished speaking, I apologized for their poor experience and offered to make up for it by giving them a free dessert or appetizer on their next visit. They accepted my offer and left the restaurant happy.”

9. Describe the most recent hospitality job you have held.

This question is a great way to learn more about your potential new employer. It also allows you to show the interviewer that you are passionate about hospitality and customer service. When answering this question, it can be helpful to talk about what you enjoyed most about your previous job.

Example: “My last position was as an assistant manager at a local restaurant. I loved working with customers and helping them have a wonderful dining experience. One of my favorite parts of the job was when we had large parties come in. I would work alongside other servers and bartenders to make sure everyone’s needs were met. We always made sure to give our guests excellent service.”

10. What are some ways you can make sure customers have a great experience at Topgolf?

Topgolf is a customer-focused company, so interviewers may ask this question to see if you can help customers have an enjoyable experience. In your answer, try to highlight some of the skills and traits that make you a great customer service professional.

Example: “I believe it’s important for Topgolf employees to be friendly and helpful to all guests. I would always greet people with a smile and offer assistance when needed. If someone looks confused or frustrated, I’d go over to them and ask how I could help. I also think it’s important to remember everyone’s names because it makes them feel more comfortable and welcome.”

11. What do you think being friendly looks like?

Topgolf is a fun place to work, and the company wants employees who are friendly. This question helps interviewers see if you understand what it means to be friendly. They want to know that you can interact with customers in a positive way. Use your answer to show them that you have experience being friendly. Explain how this skill has helped you succeed in previous roles.

Example: “Friendliness is about making others feel welcome. I think it’s important to smile at everyone you meet. It shows people that you’re happy to see them. When they come into my section, I always greet them. I ask them how their day is going so far. I also make sure to thank them for coming out to Topgolf. I find that these small gestures help me build relationships with guests.”

12. What is one thing you learned on a previous job that has helped you on subsequent jobs?

This question can help the interviewer get a better sense of your career path and how you’ve grown as an employee. When answering this question, it can be helpful to highlight a skill or quality that has helped you in previous jobs and is relevant to the position you’re applying for.

Example: “In my last job, I was promoted from server to bartender. This required me to learn new drinks and techniques to make them. In order to do so quickly, I watched YouTube videos on making different types of cocktails and practiced at home until I felt comfortable with all of the recipes. This experience taught me that learning new skills through research and practice can help me grow professionally.”

13. Can you tell us a little bit about yourself?

This question is a common one in interviews. It gives you the opportunity to talk about your background and experiences, which can help the interviewer get to know you better. When answering this question, it’s important to be honest and provide information that shows why you’re qualified for the position.

Example: “I grew up in Dallas, Texas where I attended college at the University of Texas. After graduating with my degree in business management, I moved back home to work as an assistant manager at Topgolf. I’ve been here for two years now and have learned so much from my experience. I’m excited to continue growing professionally by working toward becoming a manager.”

14. Do you consider yourself more outgoing or reserved?

This question is a way for the interviewer to assess your personality and how it might fit in with the Topgolf culture. It’s important to be yourself, but you should also try to answer honestly about which type of person you are.

Example: “I consider myself more outgoing than reserved. I love meeting new people and making connections. In my last role as a server at a restaurant, I was able to make many friends with customers who came back often. I think that being friendly and helpful can help me build relationships with others.”

15. Are you able to stand for long periods of time?

Topgolf is a fast-paced environment, and employees are often on their feet for long periods of time. Employers ask this question to make sure you’re physically capable of working in such an active setting. Before your interview, try standing for as long as possible while maintaining good posture. Try to estimate how many hours you could stand at Topgolf without getting tired.

Example: “I am able to stand for long periods of time. In my previous job, I worked as a server, so I was constantly on my feet. I can easily work eight or more hours per day without feeling too tired.”

16. What kind of hours are you looking for?

Topgolf is open to the public during certain hours, but it also has a lot of events that require employees to work outside those times. Employers ask this question to make sure you’re aware of what kind of schedule they have and if you can commit to it. Before your interview, read through their job description to see when they are available. If you find a time that works for you, share it with them.

Example: “I am looking for a full-time position, so I would be able to work any shift as long as it’s within the normal business hours. I understand that there may be some nights or weekends where I need to work, so I’m willing to do whatever is needed.”

17. Which shift are you available to work?

Topgolf is open to the public from 9 a.m. to 2 a.m., so employees must be available for at least part of that time frame. The interviewer may ask this question to make sure you’re willing to work any shift, including nights and weekends. Before your interview, review the schedule to see which shifts are available. Choose one that fits with your availability.

Example: “I’m available to work all shifts, but I prefer working during peak hours because it’s more fun when there are more customers. I also enjoy interacting with groups of people who come in together.”

18. Describe a time where you went above and beyond for a customer.

Topgolf is a customer-focused company, so interviewers may ask this question to see if you have experience doing the same. This can be an opportunity to show your soft skills and how they can benefit the company.

Example: “When I worked at my previous job as a server, one of my customers was celebrating their birthday with friends. They were having a great time until our kitchen ran out of some of their favorite appetizers. Instead of just telling them we didn’t have any more, I offered to go into the back and find some more appetizers for them. It took me a little longer, but I found enough appetizers to make everyone happy.”

19. What do you like most about working in hospitality?

This question helps the interviewer get to know you as a person and how your personality fits with Topgolf’s culture. Your answer can also help them decide if you’re a good fit for their company, so it’s important to be honest about what you like most about working in hospitality.

Example: “I love interacting with people and making sure they have an amazing time at our venue. I enjoy being able to make someone’s day by providing excellent customer service or helping them find something that makes them happy. I’m always looking for ways to improve my interactions with customers and coworkers.”

20. Have you worked as a food runner before?

Topgolf is a unique place to work because it’s not just about serving drinks and food. It also involves interacting with customers, so the hiring manager may ask you this question to see if you have experience in customer service roles. If you do, share your experiences and how they helped you develop your skills. If you don’t, explain that you’re ready to learn more about working as a food runner.

Example: “I worked as a food runner at a restaurant for two years while I was in college. The job taught me how to interact with customers and gave me valuable experience in customer service. I learned how to be friendly and helpful when dealing with people who are hungry or stressed out.”