20 Air Canada Interview Questions and Answers

Air Canada is one of the largest airlines in the world and employs thousands of people. If you’re interviewing for a job with Air Canada, you can expect to be asked some specific questions about the company. In this article, we’ll give you a rundown of some of the most common Air Canada interview questions so you can be prepared for your interview.

Air Canada Interview Process

The interview process at Air Canada can vary in length depending on the position you are applying for. However, most applicants report that the process is relatively quick and efficient. The difficulty of the interviews also varies depending on the role, but most candidates report that they were able to answer the questions satisfactorily. Overall, the experience is generally positive, with many applicants finding the staff to be friendly and helpful.

1. What experience do you have working with customers?

This question is an opportunity to show the interviewer that you have experience working with customers and can handle customer service situations. Use your answer to highlight a time when you helped a customer resolve their issue or helped them feel more comfortable during a stressful situation.

Example: “I’ve worked in customer service for five years, so I’m used to handling all kinds of different situations. In my last role as a flight attendant, I had a passenger who was very anxious about flying. She asked me several questions throughout the flight, which made her feel better but also delayed our departure. After we landed, I went back to check on her and she told me how much she appreciated my help.”

2. Can you tell me about a time when your manager did something that you disagree with, how would you handle it?

This question is a great way to learn more about how you handle conflict and disagreements with your superiors. It’s important that you can work well with others, even if you disagree with them.

Example: “I would first try to understand why my manager made the decision they did. I believe it’s important to have an open dialogue with your managers so you can better understand their reasoning. If I still disagreed with their decision after speaking with them, I would respectfully explain my position and ask for a compromise or alternative solution.”

3. As an in-flight service employee, what are the most important qualities to possess?

This question is designed to assess your understanding of the role and what it takes to succeed. It also helps employers determine if you possess these qualities yourself. When answering this question, make sure to highlight specific skills that are important for in-flight service employees.

Example: “The most important quality for an in-flight service employee is a friendly demeanor. You have to be able to put customers at ease while still being professional. Another important quality is patience. In my experience, I’ve found that many people aren’t used to flying or don’t know how to navigate airports. Being patient with them can help them feel more comfortable.”

4. How comfortable are you communicating over the phone?

Air Canada is a global company, and many of its employees need to be comfortable communicating over the phone in English. This question helps employers determine if you have experience with this type of communication. If you don’t, it’s important to show that you are willing to learn how to do so.

Example: “I am very comfortable speaking on the phone. In my previous position as an administrative assistant, I was responsible for answering phones and helping customers by providing them with information or scheduling appointments. I also had to make calls to confirm appointments and answer questions about our services.”

5. Are you fluent in any other languages besides English?

Air Canada is a global company that operates in many countries. The airline may ask this question to ensure you can communicate with customers and employees who speak other languages. If you are fluent in another language, share your experience using it.

Example: “I am fluent in French, which I learned growing up in Quebec. While working at my last job as an air traffic controller, I often communicated with pilots who spoke French. I also used French when communicating with the tower staff who were bilingual.”

6. Do you have experience handling and resolving customer complaints?

Air Canada is a customer-focused company, and the interviewer may ask this question to learn more about your experience handling customer complaints. Use examples from previous jobs or experiences to show that you can handle difficult situations with customers and resolve their issues quickly.

Example: “In my last job as an air traffic controller, I had to manage many different types of customer complaints. One time, a pilot called me because he was having trouble landing his plane due to bad weather conditions. I helped him navigate through the storm and land safely at the airport. He thanked me for helping him get back on track and praised my customer service skills.”

7. Tell us why you want to work at Air Canada.

This question is a great way for employers to learn more about your interest in the company and how you came across the job listing. It’s also an opportunity for you to show that you’ve done some research on the company, which can be helpful if you’re applying for a position online.

Example: “I want to work at Air Canada because I’m passionate about aviation and would love to continue working in this industry. I have always admired Air Canada as one of the top airlines in the world, and I think it would be a great experience to work here. I am committed to providing excellent customer service and believe my communication skills and attention to detail make me a good fit for this role.”

8. Do you have experience working as a flight attendant?

This question is a great way for the interviewer to learn more about your experience and how it relates to working as an air hostess. If you have previous flight attendant experience, share what skills you gained from that job that will help you succeed in this role.

Example: “I worked as a flight attendant at my local airport for two years before I applied for this position. During that time, I learned valuable communication skills and customer service techniques that I can apply to this role. I also developed strong organizational skills and became familiar with various types of aircrafts.”

9. Describe some of your experiences working on teams.

Teamwork is an important skill to have in the workplace, especially when working for a large company like Air Canada. This question allows you to show your communication skills and ability to work with others.

Example: “I’ve worked on teams throughout my career, including at my previous job where I was part of a team that managed social media accounts for our client. We had weekly meetings to discuss what we accomplished during the week and how we could improve our performance. The teamwork experience helped me learn more about different personalities and how to communicate effectively.”

10. What is your favorite part about traveling?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should show that you enjoy your job, but also that you are passionate about travel in general.

Example: “My favorite part of traveling is getting to see new places and cultures. I love learning about different ways of life and seeing how other people live. It’s fascinating to me to learn about a place’s history and traditions. I think it’s important to be open-minded when visiting another country.”

11. What challenges might you face as a ramp agent?

Ramp agents are responsible for loading and unloading luggage, cargo and passengers from airplanes. Air Canada wants to ensure that you have the skills necessary to perform this job safely and efficiently. When answering this question, it can be helpful to mention a specific skill or experience that will help you succeed in this role.

Example: “I’ve worked as a ramp agent before at another airline, so I know how important safety is when performing these tasks. I always make sure to follow all of the company’s policies and procedures when working with heavy equipment and moving large objects. In my previous position, I was able to reduce the number of accidents by 50% within six months of starting work there.”

12. If there was weather delays or cancellations, how would you inform passengers waiting at the gate?

Air Canada is looking for candidates who can handle difficult situations with passengers. Your answer should show that you have experience in this type of situation and how you handled it.

Example: “I would first apologize to the passengers waiting at the gate, then I would explain what happened and give them an estimated time of departure. If there was a delay or cancellation, I would offer alternative flights or refunds. In my previous position, we had weather delays often, so I learned how to handle these situations quickly.”

13. We want our employees to be able to think independently and make decisions without consulting their managers. Would you say you’re capable of doing this?

This question is designed to determine whether you’re capable of making independent decisions and acting on them. It’s important that employees can make their own decisions, but it’s also important that they do so in a way that doesn’t negatively impact the company or other employees.

Example: “I believe I’m capable of making independent decisions as long as I have all the information necessary to make an informed decision. If I don’t have all the facts, then I would need to consult my manager before making any decisions.”

14. Give an example of a time where you had to deal with agitated or angry customers.

Air Canada is looking for employees who can handle difficult situations with customers. This question helps them determine how you would react to a similar situation in the future. Use your answer to show that you have experience dealing with these types of situations and are willing to learn from any mistakes you make.

Example: “I once had an angry customer call me because they were upset about their flight being delayed. I listened to what they had to say, apologized for the inconvenience and explained why the delay occurred. They seemed satisfied with my response and thanked me for taking the time to talk to them. I learned that it’s important to listen to what the customer has to say and try to resolve the issue as quickly as possible.”

15. Why should we hire you as a flight attendant?

This question is a great way for the interviewer to learn more about your qualifications and how you can contribute to their company. When answering this question, it’s important to highlight your skills and abilities that make you an ideal candidate for the position.

Example: “I believe I am the best person for this role because of my customer service experience. Throughout my career, I have worked in both fast-paced and high-pressure environments where I had to interact with customers on a daily basis. This has given me valuable insight into what makes a good flight attendant and helped me develop the communication and interpersonal skills necessary to succeed in this role.”

16. How do you think you can contribute to Air Canada’s culture?

Air Canada is a company that values its employees and their contributions to the company. The interviewer may ask this question to learn more about your personality, skills and how you can contribute to the team’s success. To answer this question, think of what makes you unique as an employee and how those qualities can benefit Air Canada.

Example: “I believe my ability to work well with others and communicate effectively are two of my greatest strengths. I am always willing to help others and have excellent communication skills, which make me a great teammate and communicator. These skills also allow me to be flexible and adaptable in any situation.”

17. Have you ever worked in the airline industry before?

This question is a great way to learn more about your interviewee’s experience and qualifications. If they have worked in the airline industry before, you can ask them what their favorite part of that job was or if there were any challenges they faced.

Example: “I haven’t worked in the airline industry before, but I am very passionate about customer service and would love to work for an organization like Air Canada where I could help customers with their travel plans. I think my communication skills and problem-solving abilities make me a great candidate for this position.”

18. Air Canada wants to create a safe environment for all of its employees. What makes you feel unsafe at work?

This question is designed to determine how you would handle a potentially unsafe situation. Your answer should show that you are willing to report any safety concerns and take action to ensure the workplace remains safe for everyone.

Example: “I feel most unsafe when I am in an environment where there is no clear chain of command or reporting structure. In my last job, we had a new manager who was very hands-off. He didn’t communicate with us about our roles or expectations, so it was hard to know what he wanted from us. When I felt unsure about his expectations, I asked him directly for clarification. This helped me understand what he expected from me and gave me confidence in my work.”

19. What is your experience with using computer programs like Microsoft Word and Excel?

The interviewer may ask you this question to learn about your computer skills and how comfortable you are using programs that they might use at work. If you have experience with these programs, share a story about a time when you used them to complete a task or project. If you don’t have experience with these programs, consider sharing what other computer programs you’re familiar with and discuss any relevant experience you have with those programs.

Example: “I’ve been using Microsoft Word for several years now, both in my previous job as an administrative assistant and in my current role as a receptionist. I also have some experience with Excel, although I’m not quite as comfortable with it yet. However, I am always open to learning new things, so if there is ever a time where I need to use Excel at work, I would be happy to take the time to practice.”

20. Customer Service Representatives must be proficient in both spoken and written French and English. Is your French good enough to pass the required language assessment?

Air Canada is a bilingual company, and the airline requires all customer service representatives to be proficient in both French and English. If you are not fluent in either language, it’s important to let your interviewer know that you’re willing to learn.

Example: “I am proficient in both French and English, but I would be happy to take any additional training necessary to ensure my proficiency meets Air Canada’s standards.”