20 AirAsia Interview Questions and Answers

AirAsia, one of the world’s leading low-cost airlines, is known for its innovative approach to flying. The company has been expanding rapidly in recent years, and now operates in over 20 countries. With such a large and growing workforce, AirAsia needs to ensure that its employees are the best of the best. That’s why the company relies heavily on interviews to screen candidates.

If you’re hoping to land a job with AirAsia, you’ll need to be prepared to answer some tough questions. In this article, we’ll give you a taste of the kinds of questions you can expect to be asked in an AirAsia interview.

AirAsia Interview Process

The interview process at AirAsia is relatively fast and straightforward. However, depending on the position you are applying for, the difficulty of the questions asked and the overall experience may vary. For example, cabin crew applicants will need to go through a height and weight check, as well as an English test, while software engineers may be asked to complete a coding test. Overall, the interview process is professional and efficient, and candidates can expect to receive feedback within a few weeks.

1. Why do you want to work at AirAsia?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of AirAsia that interest you or what drew you to apply for the position in the first place.

Example: “I want to work at AirAsia because I am passionate about making flying affordable for everyone. I think your mission is inspiring and would love to be part of a team that makes dreams come true. I also really admire how AirAsia has grown so quickly while maintaining its customer service values.”

2. Do you have experience in customer service? How would you rate your level of experience?

AirAsia is a customer-focused airline, so it’s important that you have experience in this area. If you don’t have direct experience, consider how your previous roles prepared you for working with customers.

Example: “I’ve worked as a server at a restaurant since I was 18 years old, and my last job was as a bartender. Both of these jobs required me to work with customers on a regular basis, which helped me develop the skills necessary to provide excellent service. In both of these positions, I learned how to anticipate needs and solve problems quickly.”

3. What is your favorite part about flying?

This question can help the interviewer get to know you better and see if your personality is a good fit for AirAsia. Your answer should show that you enjoy flying, but also highlight some of your skills or experiences that make you qualified for this role.

Example: “My favorite part about flying is when I’m in the air and everything looks so small below me. It’s like being on top of the world, and it makes me feel like anything is possible. I love seeing how beautiful our planet is from above, and I think that feeling is something everyone should experience.”

4. Are you willing to relocate if necessary?

AirAsia is a global company, and they may need you to relocate for work. They want to know that you’re willing to move if necessary. Answer this question honestly by explaining your willingness to move. If you have already moved for work in the past, explain why you were willing to do so.

Example: “I am open to relocating as needed. I understand that AirAsia is a global company, and I’m excited to learn about different cultures. In my last job, I was asked to relocate to another state. I agreed because I knew it would be beneficial to my career. I learned how to adapt to new surroundings quickly, and I think I can do the same thing at AirAsia.”

5. Can you tell me about a time where you had to provide excellent customer service?

This question is a great way to show your interviewer that you have experience working with customers and can provide them with excellent service. When answering this question, it’s important to highlight the skills you used to help the customer and how they were happy with your work.

Example: “I once had a customer who was upset because their flight was delayed for two hours. I listened to what they wanted and helped them find another flight so they could get home sooner. They were very grateful for my help and told me they would fly AirAsia again in the future.”

6. If hired, how would you bring out the best in people and create an environment that inspires excellence?

AirAsia is a company that values teamwork and collaboration. Your answer should show the interviewer how you would help your team members succeed in their roles.

Example: “I believe everyone has the potential to be excellent at what they do, but it’s up to us as leaders to create an environment where people can thrive. I would start by making sure my employees feel valued and appreciated for their contributions. I would also make sure we have clear communication channels so everyone knows what’s expected of them. Finally, I would encourage my team to take risks and try new things because this is the only way we can grow.”

7. Tell us about a time when you dealt with difficult customers, how did you handle the situation?

AirAsia is a budget airline, so they want to know how you will handle customers who are unhappy with their service. Use this question as an opportunity to show your problem-solving skills and ability to remain calm under pressure.

Example: “I once had a customer who was upset because the flight was delayed by two hours. I listened to his concerns and apologized for the inconvenience. Then, I explained that we were experiencing technical difficulties but assured him that we would do everything in our power to get him on the next available flight. He accepted my apology and agreed to wait for the next flight.”

8. How well do you deal with stress?

AirAsia is a fast-paced environment, and employees must be able to handle stress well. When answering this question, it can be helpful to mention how you manage stress in your current position.

Example: “I am very good at managing stress because I have had to do so for most of my life. My parents were both alcoholics, and they would often fight when we were younger. This led me to develop coping mechanisms that allow me to remain calm even when things get hectic. For example, I always make sure to take breaks throughout the day to help me stay focused.”

9. Explain what it means to be a leader.

AirAsia is a leader in the airline industry, and your interviewer may ask this question to see if you have what it takes to be a leader. When answering this question, try to show that you know what leadership skills are and how they can help you succeed at AirAsia.

Example: “A good leader knows when to lead and when to follow. They also know how to delegate tasks effectively so everyone on their team feels valued and important. A great leader understands that being a leader means taking responsibility for their actions and making sure they’re always doing what’s best for the company.”

10. Describe two ways that you go above and beyond for your customers.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of two specific examples from your past where you went above and beyond for a customer.

Example: “In my previous role as an assistant manager at a local coffee shop, I had a regular customer who would come in every morning before work. One day, she came in with a large bruise on her arm and asked me if we could make her usual order differently so she didn’t have to use her right hand. Of course, I was happy to help her out and made sure she always got what she needed.”

11. Have you ever been in a leadership role before? What was your greatest challenge as a leader?

AirAsia is a growing company that needs leaders who can help it continue to expand. Your answer should show the interviewer you have leadership skills and are ready for this role. You can also use your response to talk about any challenges you faced as a leader, which will give the interviewer insight into how you overcame them.

Example: “I’ve been in a leadership position since I started working at my current job. My greatest challenge was helping my team members understand their roles and responsibilities. I created an employee handbook with all of our policies and procedures so everyone knew what they were expected to do. This helped me create a more cohesive team.”

12. Name some qualities you think make someone a good pilot.

This question can help the interviewer get to know you better as a person and how your personality might fit in with AirAsia’s culture. When answering this question, it can be helpful to mention qualities that are important for pilots, such as attention to detail, problem-solving skills and communication skills.

Example: “I think being a good pilot requires someone who is highly organized, has excellent communication skills and is able to solve problems quickly. I have all of these qualities, which is why I am so excited about this opportunity.”

13. Would you be able to lift up to 70 pounds?

AirAsia flight attendants need to be able to lift up to 70 pounds, so the interviewer wants to make sure you’re physically capable of doing this. If you have any physical limitations that would prevent you from lifting this much weight, it’s important to let them know as soon as possible.

Example: “I am in excellent shape and regularly work out at the gym. I can easily lift up to 70 pounds, but if there is a situation where I’m unable to do so, I will ask for help immediately.”

14. As our representative, we expect you to be professional at all times. Give an example of a time when you had to be professional despite being under pressure or in a stressful situation.

AirAsia is a company that values professionalism and expects its employees to be professional at all times. This question helps the interviewer understand how you handle stressful situations and whether or not you can keep your composure in challenging circumstances.

Example: “I once had an important meeting with a client who was very demanding. I knew he would be, so I prepared for the meeting by researching his background and asking my colleagues about him. When we met, I presented him with facts and figures that supported our claims and made it clear that we were confident in our product. He eventually signed on with us.”

15. According to you, what does it mean to fly low cost?

This question is a great way to test your knowledge of the company’s values and culture. It also allows you to show how you can apply those values in your own work.

Example: “Flying low cost means offering affordable prices for flights, but it’s more than that. It’s about making sure customers have an enjoyable experience from start to finish. For example, I would make sure there are no hidden fees or charges when they book their flight. I’d also ensure that customer service representatives were friendly and helpful at all times.”

16. We are looking for employees who can achieve results and solve problems by using innovative approaches. Provide an example of a time when you used an innovative approach to solve a problem.

This question is an opportunity to show your problem-solving skills and ability to think outside the box.

Example: “At my previous job, I was responsible for managing a team of customer service representatives who answered questions from customers about our products. One day, we received a large number of calls from customers asking how to use one of our products. The product had many features, so it was difficult to explain how to use all of them in just one call.

I decided to create a video tutorial that explained how to use each feature of the product. We posted the video on our website and YouTube channel. This helped us reduce the number of calls we received about this product by 50%.”

17. A passenger on one of our flights became angry and started yelling at you in front of other passengers. How would you react?

AirAsia is a budget airline, so it’s likely that you’ll encounter passengers who are unhappy about the cost of their flight. The interviewer wants to know how you would handle this situation and ensure that it doesn’t happen again.

Example: “I would first ask them to calm down and speak with me in private. I would then apologize for any inconvenience they experienced and explain why we have to charge what we do. If they’re still upset after our conversation, I would offer them a voucher for another AirAsia flight.”

18. Our company values team members who demonstrate a high degree of maturity and professionalism. What makes you mature and professional?

AirAsia values professionalism and maturity in their employees. This question is designed to assess your ability to be mature and professional at work. When answering this question, it can be helpful to mention a specific example of when you demonstrated these qualities.

Example: “I think the most important thing for me is to show up on time and prepared for my job. I am always early to work and have never been late. I also take pride in my appearance and make sure that I look professional every day. In addition, I try to stay calm and collected during stressful situations.”

19. If a co-worker asked you to lie so they could leave early, what would you do?

This question is designed to test your integrity and moral compass. It’s important to show that you value honesty in the workplace, even if it means disappointing a colleague or friend.

Example: “I would tell them no. I believe that lying is never acceptable, even for something as small as leaving work early. If they asked me again, I would explain why I couldn’t help them. I’d also encourage them to talk to their manager about any concerns they have.”

20. When working in a team, sometimes there will be conflict among team members. How do you resolve conflicts?

AirAsia is a team-oriented company, so it’s important to show that you can work well with others. When answering this question, describe how you would resolve conflict in a professional manner and emphasize your ability to collaborate with others.

Example: “I believe that conflict is inevitable when working in a team environment. However, I always try to approach conflicts professionally by listening to both sides of the story and trying to find a solution that works for everyone involved. If there are no solutions available, I will ask my manager for advice on how to proceed.”