25 Aircraft Cleaner Interview Questions and Answers

An aircraft cleaner is responsible for the cleanliness and upkeep of an airplane cabin and its lavatories. The job is important, as it ensures the comfort of passengers and helps to create a positive impression of the airline.

Aircraft cleaners are typically employed by airports or airlines and work in teams of two or more. They are responsible for cleaning the cabin, lavatories, and galleys of an airplane between flights.

If you’re interested in becoming an aircraft cleaner, you will need to be able to pass an interview. In this guide, we will provide you with some sample aircraft cleaner interview questions and answers to help you prepare for your interview.

1. Are you comfortable working in tight spaces and around machinery?

Aircraft cleaners often work in tight spaces and around machinery. Employers ask this question to make sure you are comfortable with these conditions. They also want to know if you have any experience working in these types of environments. Use your answer to show that you can handle these conditions and explain what kind of experience you have working in them.

Example: “I am very comfortable working in tight spaces. I’ve worked as an aircraft cleaner for the past five years, so I’m used to it by now. In my previous job, I was responsible for cleaning all areas of the plane including the cockpit, cargo hold and bathrooms. I had to do a lot of maneuvering in order to get into all of those places. I also regularly worked near machinery while I was there.”

2. What are some of the cleaning methods you’ve used in the past?

This question can help the interviewer get a better idea of your experience and skills. You can use this opportunity to list some of the cleaning methods you’ve used in the past, as well as how they helped you complete the job.

Example: “I have used several different cleaning methods throughout my career. I find that using a soft-bristled brush is one of the best ways to remove dirt from aircrafts because it allows me to clean hard-to-reach areas without damaging the surface. Another method I like to use is an air compressor with a high-pressure nozzle. This helps me blast away stubborn dirt and grime so I don’t have to scrub too hard.”

3. How would you handle a situation where you’re running behind schedule and need to finish cleaning an area quickly?

This question can give the interviewer insight into your time management skills and ability to prioritize tasks. Use examples from past experiences where you were able to meet a deadline or finish cleaning an area before it was needed by the crew.

Example: “In my last position, I had to clean the entire aircraft in under two hours because we were running behind schedule. I started with the most important areas first, like the cockpit and bathrooms, then moved on to other high-traffic areas of the plane. By focusing on these key areas first, I was able to get everything done quickly enough that we still had plenty of time for preflight checks.”

4. What is your process for handling hazardous waste?

Aircraft cleaners often work with hazardous materials, so employers ask this question to make sure you know how to handle them safely. In your answer, explain the steps you take when working with these materials and what safety precautions you use.

Example: “I always wear protective gear when handling hazardous waste. I also keep it in a safe place until I can dispose of it properly. At my last job, we had a designated area for storing hazardous waste until our company could pick it up. We were required by law to do this, but I think it’s important to store it safely rather than just throwing it away.”

5. Provide an example of a time when you had to go above and beyond to help a customer and solve a problem.

This question can help the interviewer get a better idea of your customer service skills and how you handle challenging situations. Use examples from previous jobs to highlight your ability to work with others, solve problems and communicate effectively.

Example: “In my last job as an aircraft cleaner, I had a customer who was very particular about the way his plane was cleaned. He would inspect our work before takeoff and after landing, and if he found any issues, we would have to re-clean the entire plane at no cost to him. This made it difficult for us to find ways to improve our cleaning methods because we were always worried about making mistakes.

Eventually, I spoke with him about this issue and asked if there was anything we could do to make his experience more positive. He said that he appreciated our hard work but wanted to see some improvement in our techniques. So, I offered to train other cleaners on his preferred method so they could learn and practice new techniques without having to worry about being inspected. After implementing these changes, we saw a significant decrease in the number of times we had to redo our work.”

6. If you saw another employee doing something that violated company policies, what would you do?

An interviewer may ask this question to learn more about your decision-making process and how you handle conflict. When answering, it can be helpful to give an example of a time when you reported something that another employee was doing wrong and the outcome.

Example: “If I saw someone violating company policies, I would first try to speak with them in private to see if they were aware of what they were doing wrong. If they weren’t, I would explain the policy and offer help on how to avoid breaking it again. If they continued to break the policy after my initial warning, I would report the issue to my supervisor so they could take appropriate action.”

7. What would you do if you saw a passenger engaging in prohibited behavior, such as smoking in an area where it’s prohibited?

The interviewer may ask you a question like this to assess your customer service skills and ability to enforce rules. In your answer, try to show that you can be firm but also empathetic when necessary.

Example: “If I saw a passenger smoking in an area where it’s prohibited, I would politely inform them of the rule and explain why it’s important for safety reasons. If they continued to smoke, I would call my supervisor or manager to help me address the situation. Depending on the severity of the offense, I might even report the incident to law enforcement after landing.”

8. How well do you communicate with others, and how do you maintain a positive attitude when working long hours with others?

Aircraft cleaners often work in teams, so employers ask this question to make sure you can communicate with your coworkers and maintain a positive attitude. When answering this question, try to emphasize that you are a team player who is willing to help others when needed.

Example: “I am very good at communicating with my teammates. I always make sure to listen carefully to what they have to say before responding. This helps me understand their concerns and find the best solution for everyone. In addition, I am always ready to lend a hand to someone else if they need it. For example, once one of my colleagues was having trouble cleaning an aircraft window because he didn’t have the right tool. I let him borrow mine until he could get his own.”

9. Do you have any experience working with cleaning chemicals or other hazardous materials?

Aircraft cleaners often work with hazardous materials, so the interviewer wants to make sure you have experience working with these types of chemicals. If you do, share your experience and how it helped you develop skills that will help you succeed in this role. If you don’t have any experience, explain what you would do if faced with a situation where you had to handle hazardous materials.

Example: “I’ve worked with cleaning chemicals before, but I haven’t specifically worked with aircraft cleaning solutions. However, I am familiar with some common household products that can be used as substitutes for more dangerous substances. For example, I know vinegar is an effective substitute for bleach.”

10. When cleaning an aircraft, do you prefer to work alone or with others?

Working as an aircraft cleaner can be a physically demanding job. Employers ask this question to make sure you are comfortable working alone or with others, depending on the needs of their company. Before your interview, think about how you would respond to this question. Consider what type of work environment you prefer and why.

Example: “I am more comfortable working alone when cleaning an aircraft because I like to focus on my work without distractions. However, if there is another person who wants to work with me, I will gladly do so. I enjoy helping others learn new tasks and feel confident in their abilities.”

11. We want to be able to quickly clean an aircraft after a flight to prepare for the next one. How would you structure your workday to accomplish your tasks within a tight timeframe?

The interviewer may ask you a question like this to understand how well you can prioritize your tasks and meet deadlines. Use examples from previous experience to show the interviewer that you know how to manage your time effectively.

Example: “I would first make sure I had all of my cleaning supplies ready before the flight landed so I could immediately start working once it was safe to enter the aircraft. I would then clean each area as quickly as possible, making sure to thoroughly remove any dirt or grime. Once I’m done with one task, I would move on to the next until the entire aircraft is cleaned.”

12. Describe your process for cleaning up spills.

Aircraft cleaners often have to clean up spills, and employers ask this question to make sure you know how to do it safely. In your answer, explain the steps you take to ensure that you’re not putting yourself or others in danger while cleaning up a spill.

Example: “I always wear protective gear when I’m working with chemicals because it’s important to protect my skin from exposure. When I’m dealing with a spill, I first put on gloves and then use absorbent materials like paper towels to soak up as much of the liquid as possible. Then I transfer the remaining liquid into a container so I can dispose of it properly. Finally, I wipe down the area where the spill was to remove any residue.”

13. What makes you an ideal candidate for an aircraft cleaner position?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. Before your interview, make a list of reasons why you are the best candidate for the job. Consider highlighting any experience or skills that directly relate to the position.

Example: “I am an ideal candidate for this position because I have extensive cleaning experience in a variety of settings. In my previous role as an aircraft cleaner, I learned how to clean every part of an aircraft, including the engines and undercarriage. I also understand the importance of following safety protocols when working with chemicals and other hazardous materials. My attention to detail is another reason why I would be a great fit for this role.”

14. Which cleaning tools and equipment are you most comfortable using?

The interviewer may ask this question to learn more about your experience with specific tools and equipment. Use your answer to highlight the tools you’re most comfortable using, but also mention any that you have used in the past.

Example: “I am most comfortable using a pressure washer because it allows me to clean aircraft quickly. I’ve also used an air compressor before, which is helpful for removing stubborn dirt from hard-to-reach places. However, I’m willing to use any cleaning tool or equipment necessary to get the job done.”

15. What do you think is the most important part of an aircraft cleaner’s job?

This question is a great way to show your interviewer that you understand the responsibilities of an aircraft cleaner. It also gives them insight into what you value most in this role. When answering, it can be helpful to think about which parts of the job are most enjoyable for you and why.

Example: “I believe the most important part of being an aircraft cleaner is safety. I take pride in making sure my work area is safe for myself and others around me. I am always aware of where chemicals are and how they might affect those around me. I also make sure to follow all safety precautions when cleaning aircrafts.”

16. How often have you cleaned aircrafts before?

This question can help the interviewer understand your experience level and how much you know about cleaning aircrafts. If you have no prior experience, you can describe a similar job that required you to clean large areas or equipment.

Example: “I’ve cleaned aircrafts before, but I also worked as an aircraft mechanic for five years. During my time there, I learned how to perform many different tasks on aircrafts, including cleaning them. I would usually start by removing any debris from the exterior of the plane using a pressure washer. Then, I would use a soft brush to remove dust from the interior of the plane. Finally, I would apply a protective layer to the exterior of the plane with wax.”

17. There is a spill on the floor. How would you handle it?

Aircraft cleaners often have to handle spills on the floor. Employers ask this question to make sure you know how to clean up a spill without damaging the aircraft. In your answer, explain what steps you would take to clean up the spill and prevent it from causing damage.

Example: “I would first put down some protective sheets around the area of the spill. Then I would use a special cleaning solution to remove the spill. After that, I would wipe away any residue with a damp cloth. Finally, I would let the floor dry before removing the protective sheets.”

18. What safety procedures do you follow when cleaning an aircraft?

Aircraft cleaners must follow strict safety procedures to ensure the safety of themselves and others. Employers ask this question to make sure you understand these procedures and can implement them in your daily work. In your answer, explain which safety measures you use when cleaning aircrafts and why they are important.

Example: “I always wear protective gear while working on an aircraft. This includes a respirator mask, goggles, gloves and earplugs. I also clean aircrafts during daylight hours so that I can see clearly. These precautions help me avoid any accidents or injuries while working.”

19. How would you go about familiarizing yourself with the aircraft cleaning guidelines and regulations?

The interviewer may ask this question to assess your ability to follow instructions and procedures. Use your answer to highlight your attention to detail, organizational skills and ability to work independently.

Example: “I would start by reading the aircraft cleaning guidelines and regulations in my employee handbook. I also like to read up on any new information or updates that are available online. I find it helpful to attend training sessions where we learn about different types of aircrafts and how to clean them properly. Finally, I make sure to always refer back to these sources when I’m working so I can ensure I’m following all safety precautions.”

20. Do you have any experience working in a fast-paced environment?

Aircraft cleaners often work in a fast-paced environment, so employers ask this question to make sure you’re comfortable with that type of work. If you have experience working in a fast-paced environment, share an example from your previous job. If you don’t have any experience, explain why and talk about how you would adapt to the situation if hired.

Example: “I worked as a janitor at my high school for two years, which required me to clean multiple classrooms throughout the day. I got used to working in a fast-paced environment, but I also learned how to prioritize tasks so I could finish everything on time. I think I can apply those same skills to this position.”

21. Tell me about a time you had to work on a tight deadline to finish a project.

Aircraft cleaners often have to work on tight deadlines, especially when they’re working with clients who need their aircraft cleaned before a specific event. Employers ask this question to make sure you can handle the pressure of working under a deadline and that you’ve had experience doing so in the past. In your answer, explain what motivated you to complete the project by the deadline and how you managed to do it successfully.

Example: “In my previous role as an aircraft cleaner, I worked for a company that specialized in cleaning private jets. One day, one of our clients called us asking if we could clean their jet within two days. At first, I was nervous about whether or not we could get everything done in time, but then I remembered that I had some coworkers who were willing to help me out. We all agreed to work overtime until the job was finished.”

22. Describe the process of how you clean an airplane cabin.

The interviewer may ask you this question to see how well you understand the cleaning process and if you can explain it in detail. Use your answer to highlight your attention to detail, communication skills and ability to work as part of a team.

Example: “I start by vacuuming all the floors and seats with a special vacuum cleaner that removes dirt from carpets and upholstery. I then wipe down all surfaces using a disinfectant spray and cloths. Afterward, I clean the windows and mirrors with glass cleaners and dust off any loose particles on the floor and tables. Finally, I sanitize the bathroom and make sure everything is spotless.”

23. Are you comfortable using power tools for cleaning purposes?

Aircraft cleaners often use power tools to clean the aircraft’s interior. Employers ask this question to make sure you have experience using power tools and are comfortable with them. If you do not have any experience, consider asking your interviewer if they would be willing to train you on how to use the specific power tool that is used for the job.

Example: “I am very comfortable using power tools. In my previous role as an aircraft cleaner, I was responsible for cleaning the exterior of the plane using a pressure washer. I also used a drill to remove stubborn stains from the interior of the plane. I feel confident in my ability to use power tools like drills and pressure washers.”

24. How well do you handle unexpected situations such as finding hazardous materials or broken objects during a cleaning job?

Aircraft cleaners often work in confined spaces and may encounter hazardous materials or broken objects. Employers ask this question to make sure you have the ability to stay calm and focused when faced with these challenges. In your answer, explain that you are a problem-solver who can think quickly on their feet. Share an example of how you handled a similar situation in the past.

Example: “When I was working as an aircraft cleaner at a small airport, I found a bag of marijuana while cleaning one of the bathrooms. I immediately reported it to my supervisor so they could alert security. They told me not to touch anything else in the bathroom and to wait for them to arrive. When they arrived, we discussed what to do next. We decided to call the police and let them handle the rest.”

25. How important is customer service to you?

Aircraft cleaners often work with customers, so employers ask this question to make sure you know how to provide excellent customer service. When answering this question, think about a time when you helped a customer and they were happy with your service.

Example: “Customer service is very important to me because I want my clients to be happy with the work that I do for them. In my last job as an aircraft cleaner, I had a client who was unhappy with their cleaning. They told me what they wanted done differently, and I made those changes for them. After that, they were much happier with our services.”