20 Alberta Health Services Interview Questions and Answers

When it comes to interviewing for a position with Alberta Health Services, you can expect to be asked questions that are specific to the company and the health care industry. In this article, we will provide you with some sample questions and answers that will help you prepare for your interview.

Some of the topics that you may be asked about include your experience working in the health care industry, your knowledge of the Alberta Health Services system, and your ability to work in a team environment.

By preparing for these types of questions, you will be able to put your best foot forward and increase your chances of being offered the job.

Alberta Health Services Interview Process

The interview process at Alberta Health Services can vary depending on the position you are applying for. For some positions, like Registered Nurse and Administrative Support, the process is straight forward but can be very long, taking over a month from the time you submit your application to receiving an offer. Other positions, like Volunteer or Co-Op Work Experience Student, have a more typical interview process with nothing out of the ordinary or overall difficult.

1. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be prepared with an answer. When answering this question, you can highlight your strengths while also being honest about any weaknesses that you have.

Example: “I am very organized and detail-oriented, which helps me stay on top of my work. I’m always willing to take on new challenges, but sometimes I get so focused on the task at hand that I forget to ask for help when needed. I’ve learned to balance these two traits by taking regular breaks throughout the day.”

2. How do you think working in a health care setting will benefit you?

This question is an opportunity to show the interviewer that you understand what working in a health care setting entails and how it can help you grow as a professional. When answering this question, consider sharing your reasons for wanting to work in healthcare and how your previous experiences have prepared you for this role.

Example: “I think working in a health care setting will benefit me by allowing me to use my communication skills to interact with patients and their families while also giving me the chance to develop my problem-solving abilities. I’ve worked in customer service before, so I know that being able to solve problems quickly is important when interacting with people who are often stressed or upset. My experience has taught me that listening carefully to others’ concerns is one of the best ways to find solutions.”

3. Why do you want to work for Alberta Health Services?

This question is a great way for the interviewer to learn more about your interest in working for their organization. When preparing for this question, make sure you read through the job description and highlight any aspects that particularly interest you. This will help you answer with confidence and enthusiasm.

Example: “I am very interested in working for Alberta Health Services because of its mission statement. I believe that everyone deserves access to quality health care regardless of their financial situation or background. I would love to be part of an organization that strives to provide excellent care while also making it affordable for all Albertans.”

4. Do you have experience dealing with difficult or upset customers? If so, tell me about it.

This question can help the interviewer determine how you handle conflict and whether you have experience working with challenging customers. Use your answer to highlight your problem-solving skills, communication skills and ability to remain calm under pressure.

Example: “In my previous role as a customer service representative for an insurance company, I often spoke with clients who were upset about their claims or other issues they had with their policies. While it was never fun to hear that someone wasn’t happy with our services, I always tried to listen to their concerns and explain why we made certain decisions regarding their accounts. This helped me develop strong communication and interpersonal skills.”

5. Tell me about a time where you had to prioritize multiple tasks at once. How did you approach the situation?

This question can help an interviewer understand how you manage your time and prioritize tasks. Use examples from previous work experiences to explain how you managed multiple projects at once, and highlight any skills or abilities that helped you complete the tasks on time.

Example: “In my last position as a nurse, I had to balance many patients’ needs while also ensuring all of their medical records were up-to-date. This was especially important when it came to patient care because I needed to ensure they received the right treatment based on their medical history. To balance these responsibilities, I used a scheduling software program to organize my day and week so I could stay organized and provide quality care for each patient.”

6. Tell us about your education background.

Employers ask this question to learn about your education background and how it relates to the job you’re applying for. When answering, be sure to include what degree or certification you earned, when you graduated and any relevant courses you took that relate to the position.

Example: “I have a Bachelor of Science in Nursing from University of Alberta. I chose nursing because I enjoy helping people and making them feel better. In my program, I learned many different ways to help patients recover and manage their health. I also completed an internship at a local hospital where I gained valuable experience working with patients.”

7. Provide an example of how you would use data to make decisions.

This question is an opportunity to show your ability to use data and analytics to make decisions. When answering this question, it can be helpful to describe a specific situation in which you used data to help you make a decision.

Example: “In my last role as a health care analyst, I was responsible for analyzing patient records and identifying trends that could lead to better outcomes. One of the ways I did this was by using predictive modeling software to analyze large amounts of data. This allowed me to identify patients who were at risk of developing certain conditions or experiencing negative outcomes after receiving treatment.”

8. Describe a time when you were not able to meet a deadline. How did you handle the situation?

This question can help an interviewer understand how you handle stressful situations and your ability to problem-solve. When answering this question, it can be helpful to describe a time when you were able to overcome the challenge and what steps you took to ensure that you met the deadline.

Example: “In my previous role as a medical assistant, I was responsible for scheduling appointments for patients. One day, I received several calls from patients who wanted to schedule appointments with their doctors. At first, I thought there was a glitch in our system because I had no available times for these patients. After checking again, I realized that I had scheduled all of the doctor’s appointments for the week. I immediately called each patient back and rescheduled their appointments.”

9. Tell us what customer service means to you?

This question is a great way to determine how you would fit into the culture of Alberta Health Services. It also allows employers to see if your definition aligns with theirs. When answering this question, it’s important to show that you understand what customer service means and why it’s so important.

Example: “Customer service means providing excellent care while making sure patients feel comfortable. I believe that when people are in vulnerable situations, they need someone who can make them feel safe and calm. To me, customer service means being empathetic and compassionate. It means listening to their concerns and addressing them as quickly as possible.”

10. How can you help provide excellent customer service to our patients?

Customer service is an important part of working in the health care industry. Employers ask this question to make sure you understand how your role affects patients and their experience with Alberta Health Services. Use your answer to show that you value customer service and are committed to providing excellent care for patients.

Example: “I believe that every patient deserves excellent care, regardless of whether they’re a paying customer or not. I would always try my best to provide compassionate care while also being efficient. If a patient has any questions or concerns, I would do everything I could to help them feel comfortable and confident about their treatment.”

11. What is your experience level with Microsoft Excel?

This question is a great way to determine your level of expertise with Microsoft Excel. If you have experience using the program, describe how you use it and what types of projects you’ve completed. If you don’t have much experience with Excel, explain that you are willing to learn more about the program if hired.

Example: “I have used Microsoft Excel for several years now. I find it helpful in organizing data and creating graphs and charts. In my last position, I was responsible for managing patient records and tracking their progress throughout treatment. I also created reports on the success rates of our treatments.”

12. We need information quickly sometimes so good communication skills are important. Can you give me an example of when you used good communication skills?

This question is a great way to show your ability to communicate with others and how you can use those skills in the workplace. When answering this question, it’s important to give an example that shows your communication skills helped solve a problem or improve a situation.

Example: “In my last position as a nurse, I was working on a floor where we had several patients who were all recovering from surgery. One of our patients needed some extra care so I asked for help from another nurse. She wasn’t able to come right away but she let me know when she would be there. We worked together to make sure our patient got the best care possible.”

13. Are you familiar with different types of medical equipment?

This question is a way for the interviewer to assess your knowledge of medical equipment and how you use it. You can answer this question by describing what types of medical equipment you are familiar with and how you have used them in previous roles.

Example: “I am very familiar with different types of medical equipment, including diagnostic machines, infusion pumps and ventilators. In my last role as an RN, I was responsible for maintaining all of these pieces of equipment. I also had to troubleshoot any issues that arose with the equipment. For example, when one of our ventilators broke down, I had to call in a technician to fix it.”

14. What kind of medical procedures have you performed in the past?

This question is a great way for the interviewer to learn more about your experience and skills. When answering this question, it can be helpful to list some of the procedures you have performed in the past and how they helped patients.

Example: “In my last position as an ER nurse, I was responsible for performing many different medical procedures. Some of these included administering IVs, drawing blood and inserting catheters. These procedures were all important parts of patient care, and I always made sure to follow proper safety protocols when performing them.”

15. Which nursing units do you feel most comfortable working in?

This question is a great way for the interviewer to learn more about your experience and how you feel about working in different units. When answering this question, it can be beneficial to mention which nursing unit you have worked in before and why you enjoyed it.

Example: “I’ve had the opportunity to work on both medical and surgical floors, and I really enjoy working with patients who are recovering from surgery. I find that I am able to provide them with a lot of comfort and support as they go through their recovery process. I also like working on the medical floor because I get to spend time with patients who are experiencing serious illnesses or injuries. It’s rewarding to help them recover.”

16. What do you know about patient confidentiality?

This question is a great way to test your knowledge of the health care industry and how it works. It also shows that you understand the importance of protecting patient information. When answering this question, make sure to explain what confidentiality means and why it’s important for patients to feel safe when they’re in the hospital or visiting their doctor.

Example: “Patient confidentiality is extremely important because it allows patients to feel safe while receiving treatment. If they know their information won’t be shared with anyone else, they can focus on getting better instead of worrying about who might find out about their diagnosis. I always keep my patients’ information private unless they give me permission to share it.”

17. As a Licensed Practical Nurse, what kinds of duties do you perform on a daily basis?

This question is a great way for the interviewer to learn more about your experience and skills as a Licensed Practical Nurse. When answering this question, it can be helpful to list some of your daily responsibilities and how you performed them.

Example: “As a Licensed Practical Nurse, I am responsible for providing direct patient care while also monitoring patients’ conditions and reporting any changes or concerns to my supervising nurse. In my previous role, I was in charge of administering medications, checking vital signs like blood pressure and temperature and performing basic diagnostic tests such as taking blood samples.”

18. What kind of training do you have in infection prevention?

This question is a great way to show your knowledge of infection prevention and how you can apply it in the workplace. When answering this question, make sure to mention any specific training you have had that relates to infection prevention.

Example: “I have taken several courses on infection prevention throughout my career. I am currently enrolled in an online course for Certified Infection Preventionist certification. This course will allow me to learn more about current practices in infection prevention and give me the opportunity to earn a professional certification.”

19. What qualities should an effective nurse possess?

This question is an opportunity to show the interviewer that you possess the qualities of a good nurse. When answering this question, it can be helpful to mention specific skills or traits that are important for nurses and how you have developed them in your career.

Example: “An effective nurse should be compassionate, empathetic and patient-centered. I believe these three qualities are essential because they help me provide excellent care to my patients. For example, when I was working with a patient who had just lost her husband, I knew that she would need someone who could listen to her concerns and offer emotional support. By being patient-centered, I was able to make sure she felt comfortable talking about her feelings and ask any questions she may have had.”

20. What does safety mean to you?

This question is a great way to determine how much you value safety in the workplace. When answering, it can be helpful to mention specific actions or behaviors that promote safety and highlight your commitment to keeping yourself and others safe at work.

Example: “Safety means a lot to me because I know that when we’re all safe, we can focus on our jobs more effectively. In my last position, I noticed that some employees were distracted by their phones while driving to work. To help solve this problem, I started a carpooling program where employees could meet other coworkers who lived near them and drive together to work. This helped reduce distracted driving and increased employee morale.”