18 Alight Solutions Interview Questions and Answers

Alight Solutions is a leading provider of technology-enabled benefits, payroll, and human capital management solutions. As a company that helps other businesses manage their most important asset—their people—Alight Solutions is always looking for talented and ambitious individuals to join their team.

If you’re interested in working for Alight Solutions, you’ll need to be prepared to answer some specific interview questions about the company and its products and services. In this article, we’ll give you a rundown of some of the most common Alight Solutions interview questions so you can go into your interview with confidence.

Alight Solutions Interview Process

The interview process at Alight Solutions is relatively long, taking about two months from start to finish. However, the difficulty level of the interviews is not too high, and most candidates report having a positive overall experience.

The first step in the process is an initial phone screen with a recruiter. This is followed by an in-person interview with the hiring manager. The next step is usually a panel interview with multiple members of the team, and finally, there is a final round of interviews with senior leadership.

Candidates who make it through the entire process report that the interviews are mostly behavioral in nature, focusing on past experiences and how they would handle various situations. There is also some testing of technical skills, but this is generally not too difficult.

Overall, the interview process at Alight Solutions is lengthy but not overly difficult. Candidates who make it through the process report having a positive experience overall.

1. How would you keep track of a complicated client account?

This question can help the interviewer assess your organizational skills and ability to manage multiple projects at once. Use examples from previous experience or explain how you would use a software program to keep track of client accounts.

Example: “I have used several different methods for keeping track of my clients, including spreadsheets, project management software and CRM systems. I find that using a combination of these tools is the most effective way to stay organized. For example, when I first meet with a new client, I take notes on their goals and objectives in a spreadsheet so I can refer back to them later. Then, I enter those notes into a CRM system so I can easily access them while working on other projects.”

2. Do you have any experience working with systems like Oracle or SAP?

Alight Solutions is a software development company that specializes in creating custom applications for clients. The interviewer may ask this question to learn if you have any experience working with the types of systems Alight Solutions creates. If you do, share your experience and explain how it helped you complete your work. If you don’t have any experience with these systems, you can talk about other similar systems you’ve worked with in the past.

Example: “I haven’t had the opportunity to work with Oracle or SAP yet, but I have worked with several other enterprise-level systems. For my last job, I was tasked with developing an application using Microsoft’s .NET framework. This system allowed me to create web apps and desktop apps for clients.”

3. Tell us about your customer service experience and what makes you qualified to work at Alight Solutions.

Customer service experience is a valuable asset to any company, and Alight Solutions is no exception. Your interviewer will want to know that you have the skills necessary to provide excellent customer service to their clients. Use your answer to highlight your interpersonal skills and ability to solve problems for customers.

Example: “I’ve worked in customer service for five years now, and I love helping people find solutions to their technology issues. My previous employer was a small business, so we didn’t have many employees who could help with technical questions. As a result, I became an expert at solving most common computer problems. I also learned how to troubleshoot more complex issues by researching online or calling our IT department.”

4. What do you think is the most important thing in providing quality customer service?

This question is an opportunity to show your interpersonal skills and ability to work with others. Your answer should include a specific example of how you provided quality customer service in the past.

Example: “I think the most important thing in providing quality customer service is listening to what the client needs. In my last position, I had a client who was having trouble with their website’s search function. They were looking for a particular product but couldn’t find it through the search function. After talking with them about their business, I realized they didn’t have any products that matched what they were searching for. We talked about other ways they could reach their target audience and found a solution that worked for them.”

5. Have you ever been stuck on a project that required you to use a skill set that you didn’t know very well, how did you overcome it?

This question is a great way to show your problem-solving skills and how you learn new things. It’s also an opportunity for you to share a story about overcoming adversity in the workplace.

Example: “I was working on a project that required me to use a specific software program, but I had never used it before. Instead of trying to figure out how to use the program myself, I asked my team lead if there were any experts who could help me with the program. My team lead found someone who knew how to use the program and helped me understand it better. After learning more about the program, I was able to complete the project.”

6. Describe a time when you had to deal with an angry customer, how did you handle it?

An interviewer may ask this question to see how you handle conflict. This is an important skill for customer service representatives because they will likely encounter angry customers at some point in their careers. Your answer should show that you can remain calm and use your problem-solving skills to resolve the situation.

Example: “When I worked as a sales associate, I had a customer who was upset about a product we sold her. She said it didn’t work and demanded a refund. I asked her if she used all of the product before returning it. She said she did but still wanted a refund. I explained our return policy to her and offered to exchange the product or give her store credit. She agreed to take store credit.”

7. Can you give me an example of a time where you worked as part of a team to successfully complete a project?

This question is an opportunity to showcase your teamwork skills and ability to collaborate with others. When answering this question, it can be helpful to highlight a specific project or task that you worked on as part of a team and the positive impact you had on the outcome.

Example: “In my last role, I was working on a marketing campaign for one of our clients when we realized there were some issues with the website’s design. My coworker and I decided to work together to fix the issue by researching different ways to improve the site’s design. We then presented our findings to our client, who approved our changes and implemented them into their website.”

8. With over 140 locations worldwide, we need our employees to be able to adapt quickly to change. How would you approach this type of environment?

Alight Solutions is a global company, and they want to know that you can adapt to change. This question helps them determine how flexible you are as an employee. In your answer, explain how you would adjust to the new environment. Show that you have experience with adapting to different situations.

Example: “I am used to working in a fast-paced environment, so I think I could handle the changes at Alight Solutions. When I first started my career, I worked for a small marketing firm. We had only five employees, but we were able to complete all of our projects on time. Then, the company hired more people, and we needed to hire another freelancer to help us meet deadlines. I adapted quickly to this change, and I was able to manage the workload.”

9. Do you prefer to work independently or within a team? Why?

This question can help the interviewer determine how you might fit into their company culture. It’s important to consider what type of work environment they have before answering this question. If you’re unsure, it may be best to answer that you prefer working in a team but are also comfortable with independent projects.

Example: “I enjoy both working independently and within a team. I find that when working on my own, I’m able to focus more on the task at hand without any distractions. However, I also love collaborating with others and learning from them. In fact, I’ve found that sometimes I learn new things about a project by talking through it with someone else.”

10. What are some of the challenges you encountered while developing software for large clients?

This question can help the interviewer understand how you handle challenges and adapt to different situations. Use your answer to highlight your problem-solving skills, ability to collaborate with others and willingness to take on new challenges.

Example: “One of the biggest challenges I’ve encountered while developing software for large clients is ensuring that all stakeholders are involved in the development process. It’s important to get input from everyone who will use the software so we can ensure it meets their needs. Another challenge is managing a team of developers when working on larger projects. I find it helpful to delegate tasks among my team members based on their strengths and encourage them to communicate openly about any concerns they have.”

11. What were two projects you were proud of and why?

This question is a great way to show your interviewer that you are proud of the work you do and how it impacts others. When answering this question, try to pick two projects that highlight your skills and abilities as well as the impact you had on the company or organization.

Example: “In my last role, I was tasked with creating an online presence for our small nonprofit. We didn’t have much money to spend, so I created a website using free templates and open-source software. The site took me about three weeks to create, but we were able to use it as a foundation for future marketing campaigns. It also helped us secure more funding from donors.”

“Another project I’m proud of is when I worked at a local hospital. They wanted to revamp their patient portal, which would allow patients to view their medical records and communicate with doctors online. I used my coding knowledge to build a new portal in just one month. This allowed the hospital to save time and resources by not having to hire additional IT staff.”

12. If hired, how would you make sure that all parties involved (the client and internal departments) were kept informed during the duration of the project?

This question is an opportunity to show your communication skills and how you can keep everyone informed. It’s important that all parties involved in a project are kept up-to-date on the progress of their work, so it’s essential that you demonstrate your ability to communicate effectively with others.

Example: “I would make sure that I communicated clearly with my client about any changes or updates to the project. I also plan to hold weekly meetings with my team members to discuss our progress and challenges. This way, we can ensure that everyone is aware of what’s happening during the duration of the project.”

13. We often find ourselves having to provide support to our customers outside our normal business hours, are you willing to do the same?

This question is designed to assess your willingness to work outside of normal business hours. It’s important for employers to know that you’re willing to do what it takes to ensure their customers are happy and satisfied with the service they receive.

Example: “I understand that sometimes there are emergencies that require immediate attention, so I am more than willing to provide support outside of my regular working hours if needed. In fact, I find it quite rewarding when I can help a customer solve an issue or answer a question at any time of day.”

14. As a systems analyst, there will be times when you need to create clear instructions for users who are not familiar with technical jargon. How would you go about creating these documents?

This question is an opportunity to show your communication skills and ability to simplify complex information. Your answer should include a specific example of how you would create these documents, including the steps you would take to make them easy to understand.

Example: “I have found that using simple language and visuals can help users understand technical instructions. I would start by creating a document with bullet points for each step they need to complete. Then, I would add images or diagrams to illustrate each point. Finally, I would proofread the document to ensure there are no grammatical errors.”

15. Provide an example of a time when you went above and beyond for a customer.

This question can help the interviewer determine how you handle customer service and whether you’re willing to go above and beyond for your customers. When answering this question, it can be helpful to mention a specific situation where you went out of your way to help a customer or provide excellent service.

Example: “When I worked at my previous job, we had a client who was having trouble with their website. They were frustrated because they couldn’t figure out what was wrong with it. I spent an entire weekend working on their site until I figured out the problem. The client was so grateful that I took the time to work on their website over the weekend.”

16. Are you comfortable presenting to groups of people?

This question can help interviewers determine if you’re comfortable with public speaking. If you are, they may ask you to describe a time when you did so and how it went. If you aren’t as comfortable, you might talk about your comfort level and what you hope to improve in the future.

Example: “I have experience presenting to groups of people at my previous job. I would give a presentation once a month on our company’s social media strategy. It was nerve-wracking at first, but after a few months, I got used to it. Now, I enjoy it because I get to share information that helps other employees.”

17. We work with many different clients from various industries. Which industry would you feel most comfortable working with?

This question is designed to determine if you have experience working with the industry of the company you’re interviewing for. It’s important that you are honest about your comfort level and highlight any relevant skills or experiences you may have in this industry.

Example: “I would feel most comfortable working with a healthcare client because I worked as an assistant nurse manager at a local hospital for five years. During my time there, I learned how to work with many different types of people from all walks of life. This helped me develop excellent communication skills and learn how to manage a team of nurses.”

18. Alight

What is your experience with the Salesforce platform?-> This question can help an interviewer determine if you have any previous experience using Alight Solutions’ products. If you don’t, it can also be a way for them to see how adaptable you are and whether or not you would need training before starting in their role.

Example: “I’ve been working with the Salesforce platform since I graduated from college. My first job was as a junior developer at a company that used the platform exclusively. I learned a lot about the system during my time there, but I’m always looking for ways to improve my knowledge of the platform. I recently took a course on Udemy where I learned more about the latest features of the platform.”