17 Amazon Delivery Driver Interview Questions and Answers

If you’re looking for a job that involves a lot of driving, the Amazon delivery driver position may be a good fit for you. As an Amazon delivery driver, you’ll be responsible for making deliveries to customers in your local area. This job can be a great way to get started in the transportation industry, and it offers a lot of flexibility, too.

In order to be a successful Amazon delivery driver, you’ll need to be able to answer some questions about the job during your interview. In this guide, we’ll provide you with some tips on how to answer questions about your experience driving in different conditions, as well as questions about your customer service skills. We’ll also provide you with a list of questions that you may be asked during your interview, so you can be prepared to answer them.

Are you comfortable driving in heavy traffic and navigating through city streets?

This question is an opportunity to show the interviewer that you have experience driving in busy city streets and can navigate through them safely. If you don’t have any experience, you can talk about how you would learn to do so if hired.

Example: “I’ve driven in heavy traffic before, but I prefer not to. However, I am a very good driver who knows how to navigate through city streets. I’m always aware of my surroundings when I drive and make sure to follow all traffic laws. I also use GPS navigation apps on my phone while driving to help me get to destinations.”

What are some of the most important skills that an Amazon delivery driver should have?

This question is your opportunity to show the interviewer that you have the skills and abilities needed for this role. You can answer this question by listing some of the most important skills, such as customer service, organization and time management.

Example: “The most important skill an Amazon delivery driver should have is excellent customer service. This job requires interacting with customers on a regular basis, so it’s essential that drivers are friendly and helpful. Another important skill is organization, because this helps ensure that I deliver packages in a timely manner. Finally, I think it’s important to be able to manage my time well, since this ensures that all deliveries are made on time.”

How would you react if you encountered a road closure or detour while driving on your route?

Road closures and detours are common in many areas, especially during inclement weather. Employers ask this question to make sure you have the ability to react calmly when faced with a challenging situation on the road. In your answer, explain how you would use your problem-solving skills to find an alternative route or decide whether it’s safe for you to continue driving along your original route.

Example: “If I encountered a road closure or detour while driving my delivery route, I would first assess if it was safe for me to continue driving along my original route. If not, I would call my supervisor to let them know about the change in my route. Then, I would try to find an alternate route that gets me to all of my stops as quickly as possible.”

What is your experience with operating different types of vehicles?

This question can help the interviewer determine your experience with driving different types of vehicles, including those that are larger and more complex. It can also show them how comfortable you are operating a vehicle in general. If you have previous experience driving large trucks or other commercial vehicles, be sure to mention it in your answer.

Example: “I’ve driven many different types of vehicles throughout my career as a delivery driver. I started out driving smaller cars, but then moved on to driving vans and trucks. I am very comfortable driving all types of vehicles, especially larger ones like trucks and vans.”

Provide an example of how you would handle a delivery that was difficult to access or deliver to.

This question can help the interviewer understand how you would handle a challenging situation and whether you have experience with handling similar situations in your past. Use examples from previous jobs or describe what you would do if faced with this situation on an Amazon delivery route.

Example: “In my last job, I had to deliver packages to customers who lived in apartment buildings that required me to use stairs to reach them. In these cases, I would carry multiple packages at once so I could minimize trips up and down the stairs. If there were too many packages for me to carry safely, I would call another employee to assist me.”

If you noticed a damaged product while making a delivery, what would be your process for handling the situation?

This question can help the interviewer determine how you handle customer service issues and whether you have experience with them. Your answer should show that you value customers’ opinions and want to make sure they’re happy with their delivery.

Example: “If I noticed a damaged product, I would first apologize to the customer for the inconvenience and ask if they wanted me to replace it or refund their money. If they wanted a replacement, I would take down their contact information so I could send them a new item as soon as possible. If they wanted a refund, I would give them cash on the spot and then report the issue to my supervisor.”

What would you do if you noticed another delivery driver making a delivery to the wrong address?

This question can help the interviewer assess your problem-solving skills and ability to work as part of a team. Your answer should show that you are willing to speak up for what’s right, even if it means disagreeing with another employee.

Example: “If I noticed another delivery driver making a delivery to the wrong address, I would politely ask them if they could take a look at their GPS system again to make sure they were at the correct address. If they insisted that they had made the right delivery, I would call my supervisor to confirm whether or not this was indeed the case. If it turns out that the other driver had made a mistake, I would wait until they had finished their delivery before taking over.”

How well do you follow directions? Can you follow a complex route without making any errors?

This question is an opportunity to show your ability to follow directions and complete tasks with minimal supervision. When answering this question, it can be helpful to mention a time when you had to navigate through a complex route or process without any help from others.

Example: “I have experience driving in unfamiliar areas and completing deliveries on my own. In my previous position as a delivery driver for a local pizza restaurant, I was responsible for delivering pizzas to customers all over the city. One day, I received a call from one of our customers who wanted two large pizzas delivered to their home. The customer gave me their address, but I couldn’t find it in our system. So, I called them back and asked for more details about where they lived. After getting those details, I was able to locate their house and deliver their pizzas.”

Do you have a valid driver’s license in the state where you’ll be delivering?

This question is a way for the interviewer to assess your driving record. It’s important that you have a clean driving record, as it shows responsibility and good decision-making skills. If you do not currently have a valid driver’s license, be honest about why and explain what steps you are taking to get one.

Example: “I am in the process of getting my driver’s license. I recently moved to this state and was unaware that I needed to take the written test again. I will be taking the exam next week and plan on having my license by the end of the month.”

When is the last time you updated your knowledge on delivery procedures and best practices?

This question can help the interviewer determine how much you know about delivery procedures and best practices. It can also show them that you are willing to learn more about your job, which can be a good quality for an employer to see in their employees. When answering this question, it can be helpful to mention any certifications or training you have completed recently.

Example: “I am currently enrolled in a course on safe driving techniques. I find it very important to keep my knowledge up-to-date so that I can continue to provide excellent service to customers. I also just passed my commercial driver’s license test, so I will soon be able to drive larger vehicles.”

We want to ensure our delivery drivers are safe and healthy. Describe your process for taking breaks and eating while on the job.

This question is an opportunity to show your interviewer that you are aware of the importance of taking breaks and eating healthy while on the job. You can also demonstrate how you plan for these activities in advance so they don’t interfere with your work schedule.

Example: “I always make sure I have plenty of snacks and water with me at all times. I try to take a five-minute break every two hours, which usually gives me enough time to eat something small like a granola bar or piece of fruit. If I’m going to be out longer than eight hours, I’ll pack a more substantial meal to eat during my lunch break.”

Describe your process for handling customer complaints.

This question can help the interviewer determine how you handle challenging situations and whether your approach is compatible with Amazon’s customer service standards. In your answer, describe a specific situation in which you handled a complaint and what steps you took to resolve it.

Example: “When I first started delivering packages for my current employer, I had a customer who was upset because her package arrived late. She called me on my cell phone while I was driving home from work, so I pulled over to take the call. I apologized for the inconvenience and explained that there were several factors that contributed to the delay. I offered her a discount on her next order as an apology. She accepted the offer and thanked me for being so understanding.”

What makes you stand out from other Amazon delivery drivers?

Employers ask this question to learn more about your qualifications and how you can contribute to their company. When answering, it’s important to highlight your unique skills or experiences that make you a valuable candidate for the position. You may also want to mention any certifications you have in driving delivery vehicles.

Example: “I am passionate about customer service, which is why I always go above and beyond when delivering packages. For example, if I see a customer who needs help with their package, I will deliver it to them personally so they don’t have to wait. Another thing that makes me stand out from other drivers is my ability to multitask while on deliveries. I’m able to drive safely while checking GPS locations and communicating with customers.”

Which Amazon delivery routes would you prefer to be offered compared to others?

This question is a way for the interviewer to assess your interest in working with Amazon. It also helps them understand which areas you’re familiar with and how much experience you have driving in those areas. When answering this question, it can be helpful to mention specific routes that you’ve delivered on before or ones that you would enjoy delivering to most.

Example: “I’m very comfortable driving through downtown areas as well as suburban neighborhoods. I find both of these types of deliveries enjoyable because they offer different challenges. In my previous position, I was often tasked with making deliveries within city limits, so I am used to navigating busy streets and finding parking spaces. However, I also enjoy getting out into more rural areas where there are fewer people and cars.”

What do you think is the most important aspect of being a delivery driver for Amazon?

This question is your opportunity to show the interviewer that you understand what it takes to be a successful delivery driver for Amazon. You can answer this question by explaining which skills or qualities are most important to you and how they help you succeed in your career.

Example: “The most important aspect of being an Amazon delivery driver is customer service. I think it’s essential to treat customers with respect, patience and kindness because their experience with us will determine whether they order from Amazon again. I also believe that communication is key when working as part of a team. If my coworkers know where I am and what I’m doing at all times, we’re more likely to deliver packages on time.”

How often do you make deliveries on average?

This question can help the interviewer understand how much time you spend on the road and whether it would interfere with your other responsibilities. Your answer should show that you are committed to this job, but also have a life outside of work.

Example: “I make deliveries three times per day, totaling about eight hours each week. I enjoy my job because I get to meet new people every day and see different parts of town. However, I am also a full-time student at the local university, so I’m able to balance both commitments.”

There is a snowstorm on the day you’re scheduled to make a delivery. How do you handle the situation?

This question is a great way to assess your problem-solving skills and ability to make quick decisions. Your answer should show that you can think on your feet, prioritize tasks and communicate effectively with customers.

Example: “If there was a snowstorm the day I was scheduled to deliver packages, I would first call my customer to let them know about the situation. If they were expecting their package that day, I would try to find an alternate route or another delivery driver who could help me complete the job. If it was too late for that, I would wait until conditions improved before making the delivery.”