20 American Family Insurance Interview Questions and Answers

When you go to an interview for American Family Insurance, you can expect to be asked questions about your customer service skills, your experience with the company’s products, and your ability to sell insurance. You may also be asked questions about your ability to handle customer complaints and your knowledge of the insurance industry.

American Family Insurance Interview Process

The interview process at American Family Insurance is generally positive, with many reviewers finding it to be professional and efficient. However, some candidates have found the process to be slow, particularly when it comes to receiving feedback after interviews. Additionally, some positions may require multiple rounds of interviews, including both phone and in-person meetings. Overall, reviewers tend to find the interviewers to be friendly and personable, though some note that the questions can be quite straightforward.

1. What do you know about American Family Insurance?

This question is a great way to show your knowledge of the company and its products. You can answer this question by describing what you know about American Family Insurance, including any information about their services or history.

Example: “I have been an American Family Insurance customer for five years now, so I am very familiar with the company’s services. In fact, I’ve used many of them, such as home insurance, auto insurance and renters insurance. I also know that American Family Insurance was founded in 1925, making it one of the oldest family-owned insurers in the country.”

2. Why are you interested in working for us?

This question is a great way for employers to learn more about your personality and how you view the company. When answering this question, it can be helpful to mention specific aspects of American Family Insurance that appeal to you.

Example: “I am interested in working for American Family Insurance because I have heard so many positive things about the company culture. In my research, I learned that American Family Insurance has an open-door policy where employees are encouraged to ask questions and voice their opinions. This type of work environment appeals to me because I believe it will help me grow as a professional.”

3. How would you handle a customer who was upset with their policy and wanted to cancel it?

American Family Insurance wants to know that you can handle difficult situations with customers. This is a great opportunity for you to show your customer service skills and how you would help the customer feel better about their situation.

Example: “I would first ask them why they wanted to cancel their policy, and I would listen carefully to what they had to say. If it was something I could fix or change, I would do so right away. If not, I would explain our cancellation policies to them and offer to refer them to another company if we couldn’t meet their needs.”

4. Tell me about a time when you had to manage multiple projects at once, how did you manage your workload?

American Family Insurance is a large company that offers many different types of insurance. Your interviewer may ask this question to see if you can handle the workload and responsibilities of working for their company. Use your answer to show them how organized you are, how well you prioritize tasks and how you can manage multiple projects at once.

Example: “In my previous role as an account manager, I had to work with several clients at once. I used project management software to keep track of all of my client’s needs and requests. This helped me stay organized and ensure that I was meeting each client’s expectations. It also allowed me to delegate certain tasks to other employees when needed.”

5. How comfortable are you using the computer systems and software that we use here?

American Family Insurance uses a variety of computer systems and software to help its employees do their jobs. The interviewer wants to know if you have experience using these tools, as well as how comfortable you are with them. If you don’t have much experience with the company’s technology, it’s important to show that you’re eager to learn and develop your skills.

Example: “I’m very familiar with American Family Insurance’s computer systems and software. I’ve worked for other insurance companies in the past where we used similar programs. I find that they make my job easier because I can access information quickly and efficiently. I also enjoy learning new things, so I would be happy to take any training courses necessary to get up to speed on your technology.”

6. Can you tell me of a time where you exceeded expectations on a project or task?

This question is a great way to show your potential employer that you are capable of working hard and achieving goals. When answering this question, it can be helpful to think of an example from your previous job or school experience where you were able to exceed expectations on a project or task.

Example: “At my last job, I was tasked with creating a new marketing campaign for our company’s social media accounts. I exceeded the expectations by coming up with a unique idea that helped us reach more customers than we had before. The campaign also increased sales by 10%.”

7. If there were no customers waiting, what is something you would be doing to improve yourself or help out another agent?

American Family Insurance wants to know that you are a team player and will work hard to help your coworkers. Your answer should show the interviewer that you want to learn more about the company, its products and how to best serve customers.

Example: “If there were no customers waiting, I would be asking my manager for feedback on my performance. I am always looking for ways to improve myself as an agent and make sure I am providing excellent customer service. If I could find out what areas of improvement I have, I can focus on those areas during my breaks or after work.”

8. You will be required to make cold calls and reach out to new potential clients, are you okay with this?

Cold calling is a common part of the job for an insurance agent. The interviewer will want to know that you are okay with this and can handle it professionally.

Example: “I am happy to make cold calls as long as I have a list of potential clients to call. I find that making cold calls helps me get into my workday, so I’m ready to start talking to customers when they call in. I also think it’s important to reach out to new prospects because it allows me to introduce myself and American Family Insurance to them.”

9. Have you worked in sales before? Explain your experience and successes.

American Family Insurance is a sales-based company, so it’s important that you have experience in this field. Your interviewer will want to know about your previous successes and how they relate to the position you’re applying for.

Example: “I’ve worked in sales for five years now, and I love helping people find insurance plans that work best for them. In my last role, I was able to help customers save money on their policies by finding discounts they didn’t even know existed. This helped me build trust with my clients and made them more likely to refer others to our business.”

10. Do you have any experience filing claims for insurance policies?

American Family Insurance is looking for employees who have experience with filing claims. This question can help them determine if you are qualified to work in their company and how much experience you have working with insurance policies. If you do not have any experience, you can explain that you are willing to learn the process of filing a claim.

Example: “I have worked as an insurance agent for five years now, so I am familiar with the process of filing a claim. However, I would be happy to learn more about American Family Insurance’s specific processes for filing a claim.”

11. We have different types of insurance policies available, can you explain some of them to me?

American Family Insurance offers a variety of insurance policies to meet the needs of its customers. The interviewer may ask you this question to see if you have experience with their products and services. In your answer, try to list some of the most common types of policies they offer.

Example: “I’ve worked in customer service for several years now, so I’m familiar with American Family Insurance’s different types of policies. For example, I know that you offer life insurance, disability insurance, auto insurance and homeowners insurance. These are all very important policies that can help people protect themselves from financial loss.”

12. In your past work experience, what was one mistake that you made, what did you learn from it?

American Family Insurance wants to know that you are capable of making mistakes and learning from them. This is because it’s likely that you will make a mistake at some point in your career with the company, but if you can learn from it, it shows that you’re willing to improve yourself.

Example: “In my last position as an insurance agent, I was working on a client’s policy renewal when I accidentally deleted their entire account. It took me several hours to recreate all of the information, but I learned that I should always be more careful when typing so that I don’t make any mistakes.”

13. Are you able to meet deadlines even if it means having to put extra hours into completing a task?

American Family Insurance is looking for candidates who are able to meet deadlines and work efficiently. This question helps the interviewer determine if you have the ability to complete tasks on time, which is an important skill in this role. Use your answer to show that you can manage your time well and prioritize tasks effectively.

Example: “I am a highly organized individual with excellent time management skills. I always make sure to plan my day ahead of time so that I know what tasks need to be completed when. If there’s ever any doubt about whether or not I’ll be able to finish a task by a deadline, I will let my supervisor know as soon as possible so they can help me find a solution.”

14. Can you give an example of a time where you resolved a conflict between teammates?

American Family Insurance is a company that values teamwork and collaboration. Your answer to this question can show the interviewer how you resolve conflicts with your coworkers, which can be important in any job.

Example: “In my previous position as an insurance agent, I worked with several other agents who were all selling different types of insurance policies. One day, one of my teammates was having trouble finding a policyholder because they didn’t know what type of life insurance policy they needed. I explained to them why it’s important to find out more about their client before making recommendations. They understood and we were able to help our client find the right policy.”

15. Tell me about a time that you went above and beyond for a customer.

American Family Insurance wants to know that you’re willing to go the extra mile for their customers. When answering this question, it can be helpful to mention a specific situation where you helped a customer and how it made them feel.

Example: “I once had a customer who was having trouble with his online account. He called me on my cell phone while I was at home because he couldn’t get into his account. I stayed on the phone with him until we figured out what the problem was. It took us about an hour to figure everything out, but in the end, he was so grateful that I spent so much time helping him.”

16. Have you ever been asked to work overtime? What did you do?

American Family Insurance is looking for candidates who are willing to work overtime when necessary. This question helps them determine if you’re a team player and how you handle working extra hours.

Example: “I have been asked to work overtime before, but I always make sure that my coworkers can cover me first. If they can’t, then I’ll do it because I know the company needs us to be available in case of an emergency. However, I try to avoid overtime as much as possible by being proactive about my workload.”

17. Describe your customer service experience.

American Family Insurance wants to know that you have a passion for helping customers and providing them with excellent service. When answering this question, describe your customer service experience in detail and highlight the skills you used to help others.

Example: “I worked as an insurance agent at my previous job where I helped customers find affordable insurance plans. One of my favorite parts of the job was when I found out that one of my clients saved $500 on their car insurance by switching to American Family Insurance. They were so happy about the savings they got from our company that they told all of their friends about us.”

18. How familiar are you with our company’s product line up?

American Family Insurance is a large company that offers many different types of insurance. The interviewer wants to know if you have experience with their products and services, as well as how familiar you are with the company’s history.

Example: “I’ve been an American Family customer for over ten years now, so I’m very familiar with your product line up. In fact, my family has used every type of policy you offer at one point or another. I also read about the company’s founding in the 1930s, which was when it started offering life insurance policies.”

19. What do you think makes a successful insurance agent?

American Family Insurance wants to know what you think makes a successful insurance agent. They want to see that you have the skills and knowledge necessary to help their customers with their insurance needs. When answering this question, make sure to highlight your customer service skills and how they can benefit American Family Insurance’s clients.

Example: “I believe that a successful insurance agent is someone who has excellent communication skills and empathy for their customers. I am always willing to listen to my customers’ concerns and questions, and I try to provide them with as much information as possible so they feel comfortable making decisions about their policies.”

20. Are you willing to relocate?

American Family Insurance is a national company, so they may need you to relocate. If this is the case, make sure that you are willing to move for the job. You can also mention any other locations you would be willing to work in if it’s not your preferred location.

Example: “I am open to relocating as long as I have enough time to find housing and get my life settled before starting at my new job. I understand that American Family Insurance has many different locations, so I’m happy to go wherever you need me.”