20 American Specialty Health Interview Questions and Answers

When it comes to interviewing for a job at American Specialty Health, you can expect to be asked questions about your experience in population health management. The interviewer will also want to know about your ability to work with health plans, employer groups, insurance carriers, and trust funds. In addition, you may be asked questions about your knowledge of ASH’s products and services.

American Specialty Health Interview Process

The interview process at American Specialty Health can vary depending on the position you are applying for. However, most positions will require at least one phone screening with a recruiter, followed by one or more interviews with hiring managers and/or other team members. In some cases, there may also be a typing test and/or a skills test. The process can take anywhere from a few days to a few weeks.

1. Tell me about a time where you had to handle an angry customer, how did you resolve it?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you can resolve conflict and handle challenging situations with professionalism.

Example: “I once had an angry customer who called me on my personal cell phone while I was at work. They were upset because they felt like we weren’t providing them with adequate care, but when I asked for more information about their situation, it became clear that they didn’t understand our coverage options. I explained our benefits in detail and answered all of their questions until they understood everything.”

2. Tell me about a difficult situation with a team member and how you handled it.

This question can help the interviewer understand how you work with others and your ability to resolve conflict. Use examples from previous jobs or describe a time when you helped someone else resolve a conflict.

Example: “In my last position, I worked with an employee who was constantly late for work. This made it difficult for our team to complete projects on time. After talking with him about his tardiness, he told me that he had been having trouble getting up in the morning. He asked if we could change his start time so he would have more time to get ready for work. I agreed to let him start later as long as he promised to be at work by 8 a.m. every day.”

3. Do you have any experience working in the healthcare industry?

This question is a great way for employers to learn more about your background and how it relates to the position. If you have experience working in healthcare, be sure to highlight any transferable skills that make you a good fit for this role.

Example: “I worked as an RN at St. Mary’s Hospital for five years before moving to my current position. During my time there, I learned valuable communication skills and developed a strong work ethic. These skills helped me excel in my previous role and would help me succeed in this one.”

4. What do you know about American Specialty Health?

This question is a great way to test your knowledge of the company and its products. It also allows you to show that you’ve done some research on the organization before coming in for an interview.

Example: “I know that American Specialty Health provides health plans, employer groups, insurance carriers and trust funds with a wide range of population health management services. I’m familiar with several of their programs, including Wellness Rewards, which offers incentives to employees who meet certain goals related to healthy living. I think this program can be beneficial to both employers and employees.”

5. What would your approach be when dealing with an upset caller that is requesting information on their claim?

This question is an opportunity to show your customer service skills and ability to handle challenging situations. When answering, it can be helpful to provide a specific example of how you would approach this situation.

Example: “I would first apologize for the inconvenience and then ask them what information they are looking for. I would try my best to answer their questions or find someone who could help me with that task. If they were still upset after our conversation, I would offer to call back in five minutes to see if they had any additional questions.”

6. How would you handle an irate member who was calling in for assistance regarding their health plan?

This question is a great way to assess your customer service skills and ability to handle challenging situations. When answering, it can be helpful to provide an example of how you would respond to this situation in order to show the interviewer that you have experience with handling irate customers.

Example: “I’ve had previous experience working as a call center representative for a health insurance company where I handled calls from members who were having issues with their plans. In one instance, a member called in because they wanted to know why we denied coverage for a procedure they needed. I explained our policy on procedures and offered to connect them with a doctor if they still had questions about the denial.”

7. What kind of metrics are important to keep track of when coaching members?

The interviewer will want to know how you use data and metrics to help your clients achieve their health goals. Use examples from previous experiences that show how you used data to support client success.

Example: “I find it important to track a variety of metrics, including blood pressure, weight loss, cholesterol levels and other key indicators of overall wellness. I also like to keep track of the number of times my clients exercise per week, what types of exercises they do and how many days per week they attend group classes or work with personal trainers.”

8. Are you comfortable working with a team remotely or by yourself?

American Specialty Health is a virtual company, so you’ll be working with your team members online. The interviewer wants to make sure that you’re comfortable with this type of work environment and can collaborate effectively without being in the same room as your colleagues.

Example: “I’ve worked remotely for most of my career, so I’m very comfortable collaborating virtually. In fact, I find it easier to focus when I don’t have other people around me talking or making noise. I also enjoy the flexibility that remote work offers, which allows me to balance my work life with my personal life more easily.”

9. Can you describe a technical issue you’ve solved recently?

This question is a great way to show your problem-solving skills and ability to work through challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue and how you were able to resolve it.

Example: “I recently had an employer who was having issues with their website. The site would often crash when employees tried to access it, which made it difficult for them to complete tasks like submitting claims or logging in to view their benefits information. I started by researching the company’s website provider and finding out if there were any known issues with the software they used. After doing some research, I found that the company was experiencing a common bug with the software they were using. I contacted the website provider and explained the situation. They were able to fix the bug within 24 hours.”

10. Describe the most challenging software project you have worked on.

The interviewer may ask this question to learn more about your problem-solving skills and how you handle challenges. Use examples from your experience that highlight your ability to work through problems, communicate with others and solve issues quickly.

Example: “The most challenging software project I worked on was when my team had to create a new system for our client’s insurance company. The company wanted us to develop an online portal where customers could access their health records and make appointments with doctors. We also needed to integrate the system into the existing database of the insurance company so it would be compatible with all its other systems.

I took charge of the project because I have extensive knowledge in developing web portals. My team and I spent several months researching different types of software before we decided on one. Then, we began building the website. It took longer than expected, but we were able to complete the project successfully.”

11. How would you prioritize multiple tasks at once?

American Specialty Health is looking for candidates who can multitask and prioritize their work. When answering this question, it’s important to show that you have the ability to manage multiple tasks at once while still maintaining quality results.

Example: “I would first look at what needs to be done immediately and then move on to the next most urgent task. I find that if I focus on one thing at a time, I can get more done in less time. If there are any other tasks that don’t need immediate attention, I will set them aside until later so they’re not distracting me from my current work.”

12. Why do you want to work here?

Employers ask this question to learn more about your interest in their company. They want to know what attracted you to the role and how you can contribute to the organization’s success. Before your interview, research the company thoroughly so you can discuss its mission statement and goals. Explain why these align with your own career goals.

Example: “I am very interested in working for ASH because of the company’s commitment to improving healthcare quality. I have always wanted to work in a position where I could make a difference in people’s lives. Your company is known for providing innovative solutions that improve patient outcomes. I would love to be part of a team that makes a positive impact on the world.”

13. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer or client.

Example: “I once had a customer who was having trouble with their insurance plan. They were unsure about what they could and couldn’t do with their coverage. I spent an hour on the phone with them explaining all of their benefits and helping them understand how to use their coverage. This helped them feel more confident in using their coverage and led to them renewing their contract with us.”

14. Have you ever dealt with a client who wasn’t satisfied with your services? What could they have done better?

This question is a great way to see how you handle conflict and criticism. It’s important that you show your ability to learn from mistakes, apologize for them and improve your customer service skills in the future.

Example: “I once had a client who was unhappy with my services because they didn’t receive their medication on time. I apologized for this mistake and offered to resend it at no cost. They declined but appreciated the gesture. In the future, I would make sure to double-check all of my shipments before sending them out.”

15. Give us an example of a time you successfully communicated with a hard to reach individual.

This question is a great way to show your communication skills and ability to work with challenging individuals. When answering this question, it can be helpful to think of someone you’ve worked with in the past who was hard to reach or communicate with.

Example: “I once had a client who was very difficult to get in touch with. He would often miss appointments and not respond to my emails. I decided to call him instead of emailing him because I knew he preferred phone calls. I called him at his home number and left a message asking if we could meet for coffee so that we could discuss his health plan. The next day, he responded saying yes and asked me what time I wanted to meet.”

16. What type of projects would motivate you if hired at ASH?

This question helps employers understand what motivates you and how you can contribute to the company. When answering this question, think about which projects you would enjoy working on at ASH. Consider your skills and interests when deciding which projects are best for you.

Example: “I am passionate about helping people live healthier lives. I would be excited to work on any project that promotes wellness in communities. For example, I would love to help develop a program that provides free exercise classes to low-income families. This type of program could improve the health of many people while also reducing healthcare costs.”

17. If two employees were fighting during an event, what would you do?

This question is a behavioral one that allows you to demonstrate your conflict resolution skills. When answering, it’s important to show how you would handle the situation and what steps you would take to ensure it doesn’t happen again.

Example: “I would first ask them to stop fighting and then separate them if they didn’t comply. I would then call security to remove the employee from the event and have them escorted out of the building. Afterward, I would speak with both employees separately about their behavior and inform them that any further incidents will result in termination.”

18. What’s something you’re learning right now that can help you succeed at your job?

This question is a great way to show your interviewer that you’re always looking for ways to improve yourself and your skills. When answering this question, it can be helpful to mention something specific about the job or company you’re interviewing with.

Example: “I’m currently taking an online course on coding in Python. I’ve found that learning new languages has helped me understand how computers work and what programs are used for. This knowledge has been very useful when troubleshooting issues with clients’ websites.”

19. What is your biggest weakness?

This question is a common one in interviews, and it’s important to be prepared with an answer that shows your ability to self-reflect. When answering this question, try to pick something that you’re actively working on or have already improved upon.

Example: “My biggest weakness is my perfectionism. I want everything to be perfect all the time, which can sometimes lead me to overworking myself. However, I’ve been trying to work on accepting things as they are and not beating myself up when I make mistakes.”

20. What process would you implement to improve productivity and efficiency within your department?

This question is an opportunity to show your leadership skills and ability to make improvements in the workplace. When answering this question, it can be helpful to describe a time you implemented a new process or system that helped improve productivity within your department or organization.

Example: “I would implement a more efficient way of communicating with my team members. I have used Slack before at my previous job and found it very helpful for organizing group chats and sending quick messages. This allowed me to communicate with my team quickly and efficiently, which improved our workflow and increased our productivity.”