20 AmerisourceBergen Interview Questions and Answers

AmerisourceBergen is a global leader in pharmaceutical sourcing and distribution. As such, they are always looking for talented and ambitious employees. However, landing a job at AmerisourceBergen is not easy. In addition to the usual interview questions, AmerisourceBergen also asks candidates to answer company specific interview questions.

To help you prepare for your interview, we have compiled a list of sample AmerisourceBergen interview questions and answers.

AmerisourceBergen Interview Process

The interview process at AmerisourceBergen is generally very quick and easy. Most candidates report that they are able to complete the entire process within a few days or weeks.

The first step of the process is usually an initial phone screen with a recruiter. This call is mostly just to ensure that you meet the basic qualifications for the position. If you pass this stage, you will be invited to come in for an in-person interview.

For most positions, the in-person interview will consist of a panel of two or three people. You will be asked questions about your experience and qualifications, as well as your goals and motivations for wanting the job. The panel will also ask you to solve a few simple problems to test your skills.

Overall, candidates report that the interview process at AmerisourceBergen is relatively straightforward and easy. However, some positions may be more difficult to land than others. For example, positions that require specific technical skills or knowledge may require additional testing or interviews.

1. What is your experience with reimbursement services?

This question is an opportunity to show your knowledge of the industry and how you can apply it to this role. If you have experience with reimbursement services, describe what you did in that position. If you don’t have direct experience, explain why you think you would be a good fit for this role.

Example: “I worked as a medical billing specialist at my last job where I was responsible for processing claims and submitting them to insurance companies. This required me to work closely with patients to ensure they provided all necessary information on their claim forms. I also had to communicate with insurance companies about any issues or questions we had regarding the claims.”

2. Why do you want to work for AmerisourceBergen?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about AmerisourceBergen and why you are excited to work there. To answer this question, think of three or four things that really stand out to you about the company. Consider factors such as its mission statement, values, culture and reputation.

Example: “I have always been impressed by AmerisourceBergen’s commitment to customer service. I believe it is important to put customers first, and I am eager to help the company continue to provide excellent care to patients. Another reason I would love to work here is because of the company’s dedication to diversity. Diversity is so important to me, and I feel like AmerisourceBergen has made strides to create an inclusive environment.”

3. Are you comfortable working in a fast-paced environment?

Working in a fast-paced environment is common for many positions at AmerisourceBergen. The company operates 24 hours a day, seven days a week and has locations all over the world. Employers ask this question to make sure you’re comfortable working in an environment where there’s always something going on. In your answer, explain that you enjoy being busy and having lots of things to do. Explain that you are organized enough to handle multiple tasks at once.

Example: “I am definitely comfortable working in a fast-paced environment. I thrive when I have several projects to work on at once. I find it motivating to know that I’m helping my employer succeed by getting so much done. I am also very organized and can keep track of multiple assignments at once. This helps me stay focused and get everything done as quickly as possible.”

4. How would you describe your customer service style?

This question can help the interviewer determine how you would interact with customers and clients at AmerisourceBergen. Your answer should show that you value customer service, but it’s also important to be honest about your style so the company knows whether or not you’re a good fit for their organization.

Example: “I believe in treating every customer as if they are my most important client. I make sure to listen carefully to what they have to say and respond thoughtfully. I try to anticipate any questions they may have and resolve issues quickly. I think this approach is beneficial because it helps me build strong relationships with customers and ensures they’ll return to our business.”

5. Do you have any experience working on project teams?

This question can help the interviewer determine your ability to work with others and collaborate on projects. Use examples from previous jobs or school experiences where you worked together with a group of people to complete a project or goal.

Example: “In my last position, I was part of a team that helped develop new ways to streamline our inventory management system. We met once a week for two hours to discuss ideas and brainstorm solutions. During these meetings, we would share what we were working on individually and give each other feedback. This experience taught me how important it is to listen to others’ ideas and provide constructive criticism when necessary.”

6. Describe the process of handling complaints and providing resolutions.

This question is a great way to show your problem-solving skills and ability to work with customers. When answering this question, it can be helpful to provide an example of how you handled a complaint or helped resolve a customer’s issue.

Example: “When handling complaints, I first listen to the customer’s concerns and ask questions to better understand their situation. Then, I research the issue to find out what caused the problem and if there are any ways we can prevent similar issues from occurring in the future. If the issue was due to a mistake on our part, I will do everything I can to make sure the customer is satisfied with the resolution.”

7. Give an example of a time when you had to deal with a difficult or angry client, how did you handle it?

This question can help the interviewer determine how you handle conflict and whether or not you have experience dealing with challenging situations. Use examples from your previous work experience to show that you are capable of handling difficult clients and resolving conflicts.

Example: “In my last position, I had a client who was upset because they didn’t receive their order on time. When I spoke with them, they were very angry and demanded an immediate refund. I calmly explained our policy for refunds and offered to send another shipment at no cost. They agreed, and I sent out the shipment immediately. The client was happy with the resolution.”

8. Tell me about your experience as a warehouse worker.

This question is a great way to show your interviewer that you have the skills and experience necessary for this role. Use examples from your previous job to highlight your ability to work in a warehouse environment.

Example: “I worked as a warehouse worker at my local grocery store during high school. I was responsible for moving boxes of produce, canned goods and other items into the stock room. I also helped unload trucks when they arrived at the store. This experience taught me how to use equipment like forklifts and pallet jacks and gave me valuable organizational skills.”

9. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your initiative and problem-solving skills to help others.

Example: “When I worked at my previous job, we had a customer who was having trouble with their medication delivery service. They were receiving their medications late every week, which caused them to miss important medical appointments. I called our company’s headquarters to see if there was anything they could do to fix the issue. After speaking with several people, I learned that the driver of the truck delivering the medications was ill. The company offered to deliver the medications by hand until the driver recovered.”

10. What are some tools you use to keep up with the latest trends?

Employers want to know that you are committed to your career and have a passion for learning. They also want to see if you can keep up with the latest trends in the industry, which may include technological advancements or regulatory changes. When answering this question, it is important to show that you are passionate about your field and willing to learn new things.

Example: “I am always looking for ways to improve my skills as a pharmacist. I subscribe to several newsletters from professional organizations and read articles online. I also use social media to connect with other pharmacists who share their insights on current issues. I find these resources very helpful when trying to decide how to handle certain situations at work.”

11. How would you prioritize tasks if you were given multiple deadlines that conflicted?

This question is a great way to test your time management skills. It also allows the interviewer to see how you prioritize tasks and manage multiple projects at once. Use examples from previous experience in which you had to balance multiple deadlines or projects that conflicted with one another.

Example: “In my last role, I was responsible for managing several different accounts while ensuring all of our clients were receiving their shipments on time. One client would often request expedited shipping, but it wasn’t always possible due to other commitments we had with other clients. In these situations, I would first check if there were any available drivers who could help deliver the shipment sooner. If not, I would then speak with the client to find out what they needed by when so we could plan accordingly.”

12. Have you worked with other companies regarding reimbursements?

This question is a great way to see how you work with other companies and if you have experience working in the healthcare industry. When answering, it can be beneficial to mention any specific instances where you worked with another company or organization to ensure reimbursements were received for patients who needed them.

Example: “I’ve worked with many different organizations regarding reimbursement processes. I find that communication is key when working with multiple parties. In my last position, I was responsible for managing all of our claims and ensuring they were submitted on time. One month, we had an issue submitting one claim because there was some miscommunication between us and the insurance provider. We ended up having to resubmit the claim, but I made sure to communicate with both parties so we could avoid this problem in the future.”

13. Can you tell me about a time where you managed multiple projects at once?

This question can help the interviewer understand your ability to multitask and prioritize tasks. Use examples from previous work experience that highlight your organizational skills, time management abilities and attention to detail.

Example: “In my last position as a supply chain manager for a large retail company, I was responsible for managing multiple projects at once. One of my main responsibilities was overseeing the inventory levels of our stores across the country. This included monitoring sales trends and ordering new products based on customer demand. Another responsibility was ensuring all orders were fulfilled by vendors within 24 hours. I also had to manage several employees who worked in different areas of the supply chain.”

14. Tell me more about your experience as a Reimbursement Counselor.

This question is an opportunity to discuss your experience with a specific job function. When answering this question, it can be helpful to include details about the responsibilities of the role and how you performed them.

Example: “In my last position as a Reimbursement Counselor, I was responsible for reviewing claims from physicians and other healthcare providers to ensure they were accurate. If there were any issues with the claim, I would contact the provider to resolve the issue. This process helped me develop strong communication skills and learn more about the reimbursement process.”

15. If hired, what would be your approach to handling customer calls?

This question is an opportunity to show your customer service skills and how you would apply them in this role. Your answer should include a specific example of how you handled a call in the past, including what you did to resolve the issue or help the caller.

Example: “I have experience handling calls for my current employer, where I am responsible for answering questions about our inventory and helping customers find products they need. When taking calls, I always make sure to greet the caller by name and ask if there’s anything else I can do to help them. If I don’t know the answer to their question right away, I will research it and get back to them as soon as possible.”

16. How does being bilingual help you in this role?

The interviewer may ask this question to see if you have any language skills that can help you in your role. If you speak a second language, share how it helps you with customer service and interacting with other employees.

Example: “I am bilingual in Spanish and English, which has helped me communicate with customers who don’t speak English as well as my coworkers. I’ve found that being able to understand what they’re saying makes them feel more comfortable when talking to me. It also allows me to better understand the needs of our Hispanic customers.”

17. Which shift are you available to start?

This question is a way for the interviewer to learn more about your availability and schedule. They may also want to know if you have any conflicts with their current employees’ schedules. When answering this question, be honest about your availability and try to find out what shifts are currently available.

Example: “I am available to start at 7 a.m. or 3 p.m., however, I would prefer to work the morning shift because it’s easier for me to get up early in the morning than later in the day. However, I can work either shift as needed.”

18. How do you ensure all of your customers get the attention they need?

This question can help the interviewer understand how you prioritize your work and ensure that all customers receive quality service. Use examples from previous experience to show how you plan your time, manage customer expectations and communicate with others about important deadlines.

Example: “I always make sure I have a system in place for managing my workload so I can give each customer the attention they need. In my last role, I used project management software to create weekly goals for myself and set reminders for when I needed to complete certain tasks. This helped me stay organized and ensured that I communicated any delays or issues to my team members so we could find solutions together.”

19. As a Reimbursement Counselor, how will you stay organized when dealing with many requests from clients?

This question can help the interviewer understand how you plan to manage your workload and stay productive. Your answer should show that you have a system in place for staying organized, such as using an online calendar or time management software.

Example: “I use several organizational tools to keep track of my tasks and deadlines. I find that having multiple methods of organization helps me stay on top of things. For example, I use Microsoft Outlook to organize my emails and create task lists. I also use Google Calendar to schedule appointments with clients and set reminders so I don’t forget important dates. These two programs are very helpful when it comes to managing my workflow.”

20. What makes you qualified to work as a Warehouse Associate at our company?

This question is an opportunity to show the interviewer that you have done your research on the company and understand what they are looking for in a candidate. When preparing for this interview, read through the job description and highlight any skills or qualifications that you possess. Use these as examples when answering this question.

Example: “I am highly organized and detail-oriented, which makes me well-suited for working in a warehouse setting. I also have experience using computer systems to track inventory and shipments, so I know how to use the software AmerisourceBergen uses to manage their supply chain. These skills make me qualified for this position.”