20 Ameritas Life Insurance Corp Interview Questions and Answers

Ameritas Life Insurance Corp is a leading provider of life insurance, annuities, and retirement planning products and services. With over a century of experience, Ameritas has helped millions of people achieve their financial goals.

If you’re interviewing for a job at Ameritas, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Ameritas interview questions and answers to help you prepare for your interview.

Ameritas Life Insurance Corp Interview Process

The interview process at Ameritas Life Insurance Corp can vary depending on the position you are applying for. However, most interviews will start with a phone screening from HR. From there, you may be selected for an in-person interview or multiple rounds of interviews. The difficulty of the questions asked will depend on the position you are interviewing for. Overall, the interview process is relatively standard and should not take more than a few weeks.

1. What are you looking for in a company?

Employers ask this question to learn more about your expectations for the company. They want to know if you are a good fit for their organization and vice versa. Before your interview, research Ameritas Life Insurance Corp to see what they offer employees. Answer this question by describing some of the things that matter most to you in a job.

Example: “I am looking for a company with a strong mission statement. I also want to work somewhere where my opinions are valued and I can make an impact on the company’s culture. I would like to be part of a team that is collaborative and supportive of one another. I value transparency and honesty, so I hope to find a place where those values are upheld.”

2. Tell me about a time when you had to deal with an upset customer. How did you handle it?

This question can help the interviewer determine how you handle conflict and stress. Use examples from your previous experience to show that you have excellent customer service skills.

Example: “In my last position, I had a client who was upset because they were having trouble accessing their account online. They called me on the phone, and I immediately apologized for the inconvenience and asked them what was wrong. After listening to their problem, I realized it was an issue with their password. I reset their password over the phone and helped them access their account again.”

3. If hired, how would you go about building relationships with clients?

This question is an opportunity to show your interpersonal skills and how you can use them to benefit the company. When answering, it’s important to highlight your ability to communicate effectively with clients and build trust.

Example: “I would start by making sure I understood their needs and concerns. Then, I would make myself available for any questions or concerns they may have about their policies. I find that being personable and friendly helps me establish a good rapport with my clients. It also shows them that I care about their well-being and want to help them succeed.”

4. Describe your experience working in the financial industry.

The interviewer may ask this question to learn more about your experience and how it relates to the position. Use your answer to highlight any relevant skills you have that relate to working in a financial setting, such as customer service or communication.

Example: “I worked for five years at a local bank where I was responsible for helping customers with their accounts and answering questions they had about their finances. In my role, I learned how to help people manage their money effectively so they could reach their goals. This helped me develop strong customer service skills and an understanding of what types of services Ameritas Life Insurance Corp offers.”

5. Why do you want to work at Ameritas Life Insurance Corp?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Ameritas Life Insurance Corp or how you learned about the position.

Example: “I want to work at Ameritas Life Insurance because I am passionate about helping others live healthier lives. My sister has been a loyal customer of Ameritas Life Insurance for years, so I’ve seen first-hand how much they care about their customers. I would love to be part of a team that helps people achieve their goals.”

6. Do you have any experience using Microsoft Excel?

This question is a great way to determine if you have the necessary skills for this role. If you don’t, it’s important to explain what other programs you’re familiar with and how they compare to Excel.

Example: “I’ve used Microsoft Excel in my previous roles as an accountant and financial analyst. I find that Excel is a powerful program that allows me to create complex spreadsheets and graphs. However, I’m also proficient at using Google Sheets, which is a free alternative to Excel. While it doesn’t offer all of the same features, it does allow me to perform many of the same functions.”

7. Would you be comfortable cold calling potential clients?

Cold calling is a common practice in the insurance industry. Employers ask this question to make sure you’re willing to do it if necessary. They also want to know how comfortable you are with it and whether you have any experience doing it. If you don’t, explain that you would be willing to learn.

Example: “I’ve never cold called before, but I’m willing to try it if needed. I think it’s important to meet new people and find out what they need. I feel confident that I can talk to anyone about life insurance and convince them to buy it.”

8. Provide an example of a time when you had to prioritize multiple projects and tasks.

This question can help the interviewer determine how you manage your time and prioritize tasks. Use examples from previous work experiences to show that you are organized, efficient and able to meet deadlines.

Example: “At my current position, I have a lot of responsibilities including managing multiple accounts, answering client questions and resolving issues. In addition to these duties, I also am responsible for completing monthly reports and ensuring all paperwork is filed correctly. To balance all of these tasks, I use an online calendar system to schedule my daily, weekly and monthly tasks. This helps me stay on top of my deadlines and ensures I complete everything in a timely manner.”

9. Have you ever worked on a team that was not performing well? How did you handle it?

This question can help the interviewer understand how you handle conflict and challenges. Use examples from your experience to show that you are a strong communicator who is able to resolve issues with others.

Example: “In my last position, I was working on a team of five people. We were all responsible for different aspects of our department’s work, but we also collaborated together often. One day, one of my coworkers did not complete their portion of the work by the deadline. This caused me to rush to finish mine and the other coworker’s work as well. When I spoke with them about it, they apologized and promised to do better in the future.”

10. What is your favorite thing about working with people?

This question is a great way to learn more about your interviewer and their values. It’s also an opportunity for you to share something personal that may not be related to the job at all. When answering this question, think of what you enjoy most about working with people. You can talk about how much you enjoy helping others or making them happy.

Example: “My favorite thing about working with people is seeing them succeed. I love when I am able to help someone overcome a challenge or achieve a goal. I feel so good knowing that my advice helped them get through a tough time. I always try to give as much advice as possible because I know it can make such a difference in someone’s life.”

11. Are you familiar with basic accounting practices?

The interviewer may ask this question to see if you have any accounting experience. If you do, they might want to know how your skills can benefit the company. If you don’t have any accounting experience, you can explain that you are willing to learn and develop these skills.

Example: “I took an introductory accounting class in college, so I understand some of the basics. However, I would love to learn more about accounting practices and procedures. I am a quick learner, so I think I could quickly pick up on any new systems or processes.”

12. Can you tell us about a time when you were working under pressure?

This question is a great way to assess your ability to work under pressure. When answering this question, it can be helpful to describe the situation and how you overcame the challenge.

Example: “When I was working as an insurance agent for Ameritas Life Insurance Corp, there were many times when I would have to meet with clients who had urgent needs. One time in particular, I had a client call me at 9 p.m. on a Friday night because they needed help filing their claim. I told them that I could file their claim over the phone, but they would need to send me all of the necessary paperwork by Monday morning. They agreed, and I stayed up until midnight filling out their claim.”

13. Tell us about a time where you had to make decisions without consulting your manager.

This question can help interviewers understand how you make decisions and whether or not you have the ability to think independently. When answering this question, it can be helpful to provide an example of a time when your decision-making skills helped achieve positive results for your team or company.

Example: “In my previous role as a customer service representative, I was responsible for helping customers with their questions about our products. One day, I received a call from a customer who wanted to know more information about one of our life insurance policies. After asking them several questions about their situation, I determined that they would benefit most from a different policy than the one they were inquiring about. I informed them of the change and offered to answer any additional questions they had.”

14. What qualities should a good leader possess?

This question is a great way to assess your leadership skills. When answering this question, it can be helpful to think about the qualities you admire in leaders and how they apply to your own life.

Example: “A good leader should possess many different qualities, but I believe that empathy is one of the most important. Empathy allows a leader to understand their team members’ feelings and needs, which makes them more effective at motivating and encouraging others. Another quality I value in a leader is honesty. Honesty helps build trust with employees and shows that a leader has integrity. Finally, I think a good leader should have confidence in themselves and their abilities.”

15. What type of environment are you most comfortable working in?

This question is a way for the interviewer to learn more about your personality and how you might fit in with their team. When answering this question, it can be helpful to mention an environment that you have worked in before or one that you would like to work in.

Example: “I am most comfortable working in a fast-paced environment where I can use my problem-solving skills to help others. In my last role, I was able to do just that by helping customers over the phone find life insurance policies that met their needs. It’s rewarding to know that I helped someone make a big decision in their life.”

16. Tell me about a time when you had to deal with an unhappy client, how did you handle it?

This question can help the interviewer determine how you handle conflict and whether or not you have experience dealing with it. Use examples from your previous work experience to show that you know how to diffuse a situation, apologize for mistakes and resolve conflicts.

Example: “In my last position as an insurance agent, I had a client who was unhappy with their current policy because they felt like they were paying too much each month. When I looked at their policy, I realized that they were actually underpaying for their coverage. Instead of telling them this, however, I decided to look into other policies that would be more affordable but still provide adequate coverage. The client ended up being happy with the new plan.”

17. What is your biggest weakness?

This question is a common one in interviews, and it’s often the first time you get to speak about yourself. Employers ask this question because they want to know what your weaknesses are so that they can help you improve them. When answering this question, be honest but also try to show how you’re working on improving your weakness.

Example: “My biggest weakness is my attention to detail. I am always trying to improve myself in this area, but sometimes I miss small mistakes when proofreading documents or writing reports. I’ve started using software that checks for spelling errors and grammar mistakes as I write, which has helped me catch more mistakes.”

18. What is your greatest strength?

Employers ask this question to learn more about your personality and how you would fit in with their company culture. When answering, think of a strength that is relevant to the position you are applying for. If you are interviewing for an administrative assistant role, consider mentioning organizational skills or attention to detail. If you are applying for a sales position, explain how your communication skills helped you succeed in previous roles.

Example: “My greatest strength is my ability to remain calm under pressure. I have had many experiences where I was working on multiple projects at once and needed to prioritize tasks. In these situations, I am able to assess what needs to be done first and then complete other tasks as time allows. This skill has helped me excel in every job I’ve held so far.”

19. Please describe your leadership style.

This question is an opportunity to show your interviewer that you have the skills and experience necessary to be a leader. When answering this question, it can be helpful to describe how you would approach a situation as a leader in order to demonstrate your leadership style.

Example: “I believe my leadership style is collaborative. I like to involve everyone on a team in decision-making processes so they feel invested in the outcome of their work. Collaboration also helps me learn from others’ ideas and opinions, which can help me make better decisions. In my last role, I was promoted to lead a new project team. I met with each member of the team individually to get to know them and understand what they were most passionate about. Then, we had a group meeting where we discussed our goals for the project and how we could achieve those goals together.”

20. What are some examples of ways you have shown integrity in the workplace?

Integrity is a key value for many employers, and they may ask this question to learn more about your moral compass. When answering this question, it can be helpful to think of specific examples from your past that show how you act with integrity in the workplace.

Example: “In my last position as an insurance agent, I had a client who was looking for life insurance but didn’t want to pay for any extras. They were adamant about not wanting any accidental death benefits or disability coverage. However, after talking through their situation, we determined that these features would benefit them greatly if something happened to them. So, I offered to add those features at no extra cost so they could have peace of mind.”