20 AmTrust Financial Interview Questions and Answers

AmTrust Financial is a multinational insurance holding company headquartered in New York City. The company offers property and casualty insurance, workers’ compensation insurance, and title insurance through its subsidiaries.

If you’re interviewing for a job at AmTrust Financial, you can expect to be asked questions about your experience, qualifications, and availability. You may also be asked behavioral interview questions, which are designed to assess your ability to handle customer service situations.

In this guide, we’ve compiled a list of sample AmTrust Financial interview questions and answers to help you prepare for your interview.

AmTrust Financial Interview Process

The interview process at AmTrust Financial can vary depending on the position you are applying for. However, most positions will require at least two interviews, one with a recruiter and one with a hiring manager. The difficulty of the interviews will depend on the position you are applying for. For example, entry-level positions may only require behavioral questions, while more technical positions may require Excel tests or other skills assessments. Overall, the interview process is generally positive, though some applicants have found it to be unprofessional or too lengthy.

1. How would you rate your communication skills?

AmTrust Financial is looking for employees who can communicate effectively with their team members and clients. When answering this question, it’s important to highlight your ability to listen, speak clearly and write well.

Example: “I would rate my communication skills as excellent. I have always been a strong communicator, which has helped me in previous roles where I was responsible for communicating information to large groups of people. In my last role, I had the opportunity to train new employees on our company policies and procedures. During these training sessions, I made sure that everyone understood what I was saying by asking questions and making sure they could repeat back key points.”

2. How do you handle a difficult customer or client?

This question can help the interviewer determine how you handle conflict and stress in the workplace. Use examples from your previous experience to show that you have a plan for handling challenging situations, such as how you communicate with customers or clients who are upset or angry.

Example: “I once had a client call me at home after hours because they were having trouble accessing their account online. I was able to calm them down by explaining what steps they needed to take to access their account and helped them through it over the phone. They were very appreciative of my patience and willingness to help them resolve the issue.”

3. What are some of the reasons why AmTrust Financial is a good fit for you?

This question is a great way for the interviewer to learn more about your interest in their company. They want to know what you like about AmTrust Financial and why you think it’s a good place to work. When answering this question, try to focus on specific aspects of the company that appeal to you. You can also mention any personal or professional goals that align with the company’s mission statement.

Example: “I am very interested in working at AmTrust Financial because I believe in the company’s commitment to customer service. In my last role as an underwriter, I saw how important it was to make sure customers were happy with our services. I would love to be part of a team that works hard to exceed customer expectations. Another reason I’m excited to work here is because of the company’s dedication to diversity. I have always been passionate about equal rights and opportunities.”

4. Describe a time when you had to make an important decision without consulting with your manager.

This question can help the interviewer determine how you make decisions independently and your ability to think critically. Use examples from previous work experiences where you had to analyze a situation, consider all possible solutions and choose an appropriate course of action on your own.

Example: “When I first started working as a claims adjuster for AmTrust Financial, I was assigned a case that involved a client who wanted to file a claim after their car accident. The client’s insurance company denied their claim because they were speeding at the time of the accident. However, the client claimed they weren’t speeding but couldn’t prove it.

I decided to call the police officer who responded to the accident to ask if he remembered what speed the driver was going when he arrived at the scene. He said he didn’t remember exactly but thought it was around 30 miles per hour. Based on this information, I filed a new claim with the insurance company and successfully settled the case.”

5. Do you have experience working in a team environment?

AmTrust Financial is a large company that offers many opportunities for growth and development. Your answer to this question can help the interviewer determine if you are comfortable working in a team environment, which may be important for your success at AmTrust Financial.

Example: “I have worked in a team environment throughout my career. I find it helpful to bounce ideas off of other people and get their feedback on projects. In my last position, I was part of a small team where we were responsible for creating marketing campaigns for our clients. We would meet once a week to discuss our progress and any challenges we faced. This helped us stay organized and motivated to complete our work.”

6. If hired, how do you think you will be able to help our company grow?

This question is a great way to show your interviewer that you have an understanding of the company’s goals and how you can help achieve them. When answering this question, it can be helpful to mention any research you did on the company prior to your interview.

Example: “I think I would be able to help AmTrust Financial grow by helping clients feel more confident in their financial decisions. As someone who has worked with many different types of people, I know that everyone wants to feel like they are making smart choices when it comes to their money. If hired, I plan to use my communication skills to make sure all customers feel heard and valued.”

7. Tell me about a time where you made a mistake and what you did to fix it.

This question is a great way to learn more about how you respond to challenges. When answering this question, it can be helpful to focus on your ability to learn from mistakes and grow as a professional.

Example: “When I first started working in the insurance industry, I was so excited that I wanted to help my clients with any questions they had. One day, I received an email from a client asking for advice on what type of life insurance policy would work best for them. Instead of responding to their email, I called them up and spent over 30 minutes talking through different policies. After hanging up, I realized that I hadn’t asked if they were interested in term or whole life insurance. I immediately sent them another email apologizing for not asking sooner and offered to call back when they were ready.”

8. Have you ever worked on a project that failed? What happened?

This question can help an interviewer learn more about your problem-solving skills. When answering this question, it can be helpful to mention a time when you learned from a failure and how that helped you improve your work.

Example: “When I first started working as a financial analyst, I was tasked with creating a budget for a new client. I worked hard on the project, but when I presented my findings to my supervisor, she told me that I had made several mistakes in my calculations. She explained that if I fixed those errors, the company would have to cut back on some of its expenses. I spent extra time double-checking my math before presenting my findings again. This time, my presentation went well, and the company was able to use my recommendations to create a successful budget.”

9. Why do you want to work at AmTrust Financial?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about AmTrust Financial that interests you or what drew you to apply for the position.

Example: “I applied for this role because I was impressed with your commitment to customer service. In my last job, we had a similar mission statement, but our team didn’t always live up to it. I think working at AmTrust Financial would allow me to use my skills in a way that makes a real difference in people’s lives. I also really like the idea of working for a smaller company where I could have more opportunities to advance.”

10. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it positively impacted their experience with AmTrust Financial.

Example: “When I worked at my previous job, we had a client who was having trouble accessing his account online. He called our office multiple times over the course of two weeks asking for help. Finally, I offered to meet him in person so he could show me what he was experiencing. After meeting with him, I realized that he didn’t have the right password for his account. I reset his password and helped him access his account.”

11. What does excellent customer service mean to you?

AmTrust Financial is a customer-focused company, so interviewers may ask this question to see how you define excellent customer service. When answering this question, it can be helpful to give examples of what you’ve done in the past that helped customers and positively impacted their experience with your organization.

Example: “Excellent customer service means providing support when someone needs it and making sure they have an enjoyable experience while using our products or services. In my last role as a customer service representative, I had a client who was having trouble accessing his account online. He called me on the phone, and I walked him through the process of resetting his password. After he did that, he still wasn’t able to access his account. We talked for another five minutes until we figured out that he needed to update his billing information before he could log back into his account.”

12. Are you comfortable communicating with customers over the phone?

AmTrust Financial is a customer service-oriented company, so it’s important that you’re comfortable speaking with customers over the phone. Your answer should show the interviewer that you have experience in this area and are willing to do it if necessary.

Example: “I’ve worked as a receptionist for several years now, so I’m very familiar with handling calls from customers. In fact, I often handle calls when my manager is busy or on another call. I enjoy helping people solve their problems and find solutions to their questions.”

13. When was the last time you had to deal with unhappy customers? How did you handle it?

This question can help the interviewer understand how you handle conflict and stress. It also helps them determine if you have experience working with customers who are unhappy or dissatisfied. Use your answer to highlight your customer service skills, problem-solving abilities and ability to remain calm under pressure.

Example: “When I worked at my previous job, we had a client who was very upset about our services. They were calling us multiple times per day, sometimes even after hours. We tried to explain that there wasn’t anything else we could do for them, but they continued to call. Eventually, I called them back and told them that I would be willing to meet with them in person to discuss their concerns.

I met with them and listened to all of their complaints. Afterward, I explained that there was nothing more we could do for them. However, I offered to provide them with a list of other insurance companies that might better suit their needs.”

14. What kind of experience do you have working with computers?

AmTrust Financial is a technology-driven company, so it’s important that you have some experience working with computers. Your answer should show the interviewer that you know how to use different computer programs and can adapt to new software quickly.

Example: “I’ve been using computers for over 10 years now, starting out as an intern at my college’s IT department. I learned all about operating systems, networking and troubleshooting issues. Since then, I’ve worked in several roles where I had to use computers on a daily basis, including one role where I was responsible for setting up and maintaining our entire network.”

15. We use Microsoft Office programs frequently. Which program do you feel most comfortable using?

This question is a great way to determine the applicant’s comfort level with using Microsoft programs. It also shows how familiar they are with the company’s software and processes. When answering this question, it can be helpful to mention which program you use most often and why.

Example: “I feel most comfortable using Excel because I have used it for many years in my previous position. I find that I am able to create complex spreadsheets quickly and efficiently. I also enjoy using PowerPoint when presenting information to clients or colleagues. I find that I am able to create visually appealing presentations that help me communicate more effectively.”

16. What is your experience with writing code?

AmTrust Financial is a technology company that uses coding to create software. This question helps the interviewer determine your experience with writing code and whether you have any special skills in this area. If you have no experience, explain what other computer-related tasks you’ve done.

Example: “I have some experience writing code but I’m not an expert at it. In my last role, I was responsible for creating documentation for our projects. I used Microsoft Word to write reports on project status, risks and mitigation strategies. I also created checklists for team members to use when completing their work.”

17. Can you tell me about a time when you disagreed with a co-worker? How did you resolve it?

This question can help an interviewer learn more about your interpersonal skills and how you resolve conflict. When answering this question, it can be helpful to mention a specific example of when you disagreed with someone but were able to work through the disagreement in a productive way.

Example: “When I first started working as an underwriter for my current employer, I had a disagreement with one of my co-workers over whether or not a policy should be approved. My colleague felt that the policy should be denied because of certain factors, while I believed that the policy should be approved. We discussed our opinions on the matter and came up with a compromise where we would approve the policy if the client agreed to pay for any damages within 30 days.”

18. What is your experience with analyzing data and trends?

This question can help the interviewer determine your experience with financial analysis and how you use data to make decisions. Use examples from past experiences where you analyzed data, trends or other information that helped you make a decision or solve a problem.

Example: “In my last role as an underwriter, I was responsible for analyzing data on risk factors of certain clients. This included reviewing client claims history, previous insurance policies and any other relevant information about their business. From this data, I could identify potential risks and decide whether to approve or deny a policy based on these factors. In another position, I also used data to analyze customer purchasing patterns and develop marketing strategies.”

19. What tools do you use to analyze data?

AmTrust Financial is looking for candidates who can use data analysis tools to help the company make important decisions. When answering this question, list the software you have experience using and explain how it helped you complete your work.

Example: “I have used Microsoft Excel in my previous role as a financial analyst at XYZ Company. I also used Tableau Software to create visual representations of complex data sets. These two tools were very helpful when analyzing large amounts of data. For example, I was able to use these tools to analyze customer spending habits and recommend ways that the company could improve its marketing strategies.”

20. What is your experience with designing software?

AmTrust Financial is a technology company that offers software solutions to its clients. The interviewer may ask this question to learn about your experience with designing software and how you might apply it to the role. Use examples from your past experience to highlight your skills in design, development or testing.

Example: “In my last position as a senior developer, I led a team of developers who were responsible for creating new features and improving existing ones on our client portal. We used Agile methodology to manage our projects and track our progress. This allowed us to meet deadlines while also making improvements to the system based on user feedback.”