20 ANZ Interview Questions and Answers

When it comes to interviews, every company has their own unique process. This can make preparing for an interview feel daunting, especially if you don’t know what to expect.

If you’re interviewing with ANZ, you’re in luck. In this article, we’ll give you a rundown of the most common ANZ interview questions, so you can go into your interview feeling prepared and confident.

ANZ Interview Process

The interview process at ANZ can vary depending on the position you are applying for. However, most positions will require you to complete an online assessment, followed by a technical interview, managerial interview, and HR discussion. The difficulty level of the online assessment and technical interview can vary from moderate to difficult. The managerial and HR rounds are usually more generic in nature.

1. Why do you want to work for ANZ?

This question is a great way for the interviewer to learn more about your interest in working for their company. When preparing for this interview, make sure you research the company thoroughly and find out what makes them unique. You can use this information to explain why you are excited to work for ANZ.

Example: “I have always been interested in finance, so I decided to pursue a degree in business management. After graduating, I worked as an accountant for five years before deciding that I wanted to move into banking. I chose to apply for this position because of my love for technology and how much I enjoy helping customers solve problems.”

2. Do you have any experience in analysis and reporting?

This question can help the interviewer determine if you have any experience with financial analysis and reporting. If you do, share your previous experiences in this area to show that you are qualified for the role. If you don’t have experience in this area, you can explain what other types of reports you’ve created before.

Example: “I have worked as a senior analyst at my current company for five years now. In this position, I am responsible for analyzing data from our customers’ accounts and creating reports on these findings. These reports include customer satisfaction surveys, account usage statistics and more. I also work closely with management to create quarterly and annual reports.”

3. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to be honest about your strengths and weaknesses. When answering this question, think of two or three strengths you have that are relevant to the position and briefly explain how they help you succeed. Then, list two or three weaknesses and explain what steps you’ve taken to improve them.

Example: “I am an excellent communicator with strong interpersonal skills. I find that my ability to communicate clearly and effectively helps me resolve customer issues quickly. My weakness is that sometimes I get so focused on resolving a problem that I forget to ask customers if they need anything else. To overcome this, I make sure to always ask customers if there is anything else I can do for them before ending our call.”

4. Tell me about a time when you had to deal with an angry customer, how did you handle it?

This question is an opportunity to show your problem-solving and customer service skills. When answering this question, it can be helpful to mention a specific situation or the steps you took to resolve the issue.

Example: “I once had a customer who was upset because they were having trouble accessing their account online. I asked them what kind of computer they were using and if they were on a public network. They said they were using a personal laptop at home. I then told them that sometimes there are issues with certain routers. After asking them more questions about their router, we determined that the router wasn’t compatible with our website. We ended up upgrading their router so they could access our site.”

5. How would you describe your management style?

This question can help the interviewer determine how you would interact with your team members and other employees. Describe a time when you managed a group of people or projects, and explain what made it successful.

Example: “I believe in being an approachable manager who is always available to my team for questions and concerns. I also like to delegate tasks so that my team members feel empowered to make decisions on their own. In my last role as a senior project manager, I had a large team of project managers and developers working on various aspects of a website redesign project. We met weekly to discuss progress and any challenges we were facing. This helped me stay informed about all areas of the project while allowing my team members to take ownership over their work.”

6. When was the last time you used Excel or another data visualization software?

Excel is a popular data visualization software that many employers use. If you have experience using Excel, the interviewer may ask this question to learn more about your skills and how they relate to their company’s needs.

Example: “I used Excel for my last job as an accountant at a small business where I was responsible for creating financial reports and analyzing data. I also used it in college when taking classes on accounting and finance.”

7. If hired, what kind of reports would you be interested in creating?

This question is an opportunity to show your interest in the company’s goals and objectives. When answering this question, it can be helpful to mention a specific report you would like to create or one that you have already created in previous positions.

Example: “I am interested in creating reports that help the bank understand customer behavior and preferences. I believe that by understanding our customers better, we can provide them with more personalized services. For example, if I were hired for this position, I would love to work on a project that analyzes how customers use their mobile devices to access banking services.”

8. Have you ever worked as part of a team on a project? Describe your role and why the project was successful.

This question helps employers understand your teamwork skills and how you contribute to a team. When answering this question, describe the project in detail and explain what role you played in its success.

Example: “In my last position as an IT specialist for a small business, I worked with a team of three other IT specialists on a project that helped our company save money on maintenance costs. We met once a week to discuss the progress we made on the project and any challenges we faced. After two months of working together, we were able to implement new software that saved our company $10,000 per year.”

9. Can you tell us about a time that you were working on something important and ran into issues, how did you manage it?

This question is a great way to learn more about how you handle stressful situations. When answering this question, it can be helpful to talk about a time when you were working on something important and encountered an issue that caused you to lose some progress or made the project take longer than expected. Explain what steps you took to resolve the problem and complete your work successfully.

Example: “I once worked on a project where I needed to create a new database for all of our client information. While creating the database, I accidentally deleted one of the tables. This meant that I had to start over with the entire process of creating the database. However, I was able to recover the table by using a backup file from earlier in the day.”

10. Are you comfortable working with large amounts of data?

This question can help the interviewer determine if you have experience with data management and analysis. If you don’t, you can explain how you would learn to do so in this role.

Example: “I’ve worked with large amounts of data before, but I’m always looking for ways to improve my skills. In my last position, I was responsible for organizing all financial records for a company’s annual audit. This process required me to sort through thousands of documents and enter them into an electronic database. While it took some time to complete, I learned valuable sorting and organization techniques that I could apply to future projects.”

11. Do you think having strong communication skills is important for this position?

This question is an opportunity to show the interviewer that you have strong communication skills and can effectively communicate with customers, coworkers and management. Use examples from your experience where you had to clearly explain a process or procedure to someone who needed help.

Example: “Yes, I think having strong communication skills is important for this position because it’s my job to provide support to our customers when they need it. In my last role as a customer service representative, I often spoke on the phone with customers who were confused about their accounts. I would first listen to what they said and then repeat back to them what they told me so they knew I understood. Then, I would use simple language to explain how to do something or answer their questions.”

12. Do you have any experience in risk assessment?

This question can help the interviewer determine if you have experience in a similar role. If you do, they may ask you to describe your previous experiences and how they helped you develop your skills. If you don’t have any experience with risk assessment, you can talk about other ways you’ve assessed risks in the past.

Example: “In my last position as an IT security analyst, I was responsible for identifying potential threats to our company’s data and recommending solutions to mitigate those threats. This included performing regular audits of our systems to ensure that we were following best practices and maintaining secure protocols.”

13. What are two things that interest you about our company?

This question is a great way to show your interviewer that you did some research on the company and are genuinely interested in working for them. When answering this question, try to pick two things about the company that really stand out to you.

Example: “I am very impressed by ANZ’s commitment to customer service. I read an article where you stated that you would rather lose a customer than gain a new one because of poor service. That really resonates with me as someone who values excellent customer service. Another thing that interests me about ANZ is the diversity of its employees. I love learning about different cultures and hearing unique perspectives.”

14. Have you worked in finance before? Which areas?

This question is a great way to learn more about your potential new employer. It’s also an opportunity for you to share what you’ve learned and how it can benefit the company.

Example: “I have worked in finance before, but I’m excited to be able to apply my skills to this role. In my previous position, I was responsible for managing accounts payable and receivable, as well as payroll. I also created reports that helped me identify areas of improvement within the organization.”

15. What do you know about online banking?

This question is a great way to test your knowledge of the company and its services. It also allows you to show that you have researched the company before applying for the job. When answering this question, make sure to include information about how online banking works and what it can do for customers.

Example: “I know that ANZ provides online banking services to individuals and businesses. I’ve used their online banking service in the past when I needed to check my account balance or transfer funds between accounts. The process was very easy and took only a few minutes to complete.”

16. What are three qualities you look for in good teammates?

Teamwork is an important part of working in banking. The interviewer may ask this question to learn more about your teamwork skills and how you interact with others. When answering, think about the qualities that make a good teammate and relate them to yourself.

Example: “I look for three qualities in teammates when I’m hiring new employees at my current job. First, I want people who are honest and trustworthy. If someone can’t be honest or doesn’t have integrity, it’s hard to trust their work. Second, I look for team members who are willing to help each other out. A willingness to collaborate and support one another makes everyone’s jobs easier. Finally, I look for people who are positive and optimistic. It’s much easier to work with someone who has a positive attitude.”

17. What is one thing that makes you different from other candidates?

This question is a great way to show your unique skills and personality. You can use this opportunity to showcase any special talents or hobbies that you have, such as being an expert in a certain software program or having experience with customer service.

Example: “I am passionate about helping others succeed. I recently started a small business where I make handmade jewelry. I’ve noticed that many of my customers are struggling financially, so I offer free shipping on all orders over $50. This has helped me grow my business while also providing assistance to those who need it.”

18. We’re looking for someone who can work independently. Would you say you’re more of an independent worker or a team player?

This question is a great way to determine how you would fit into the company culture. If your interviewer asks this, it’s likely they want to know if you’re someone who can work well with others and collaborate on projects.

Example: “I’m definitely more of an independent worker. I find that when I have too many people involved in my projects, it becomes difficult to get things done efficiently. However, I do enjoy collaborating with other team members on ideas and brainstorming sessions.”

19. What certifications & qualifications do you have that make you right for this job?

This question is a great way to show the interviewer that you have the skills and knowledge necessary for this role. You can list your certifications, qualifications or other relevant experience in order to prove that you are qualified for this job.

Example: “I have my Certified Information Systems Security Professional certification as well as my Bachelor of Science degree in Computer Science from University of California at Berkeley. I also have five years of professional experience working with online banking systems.”

20. Tell us about a time where you received constructive criticism, how did you respond?

When working in a customer service role, it’s important to be open to constructive criticism. This question can help the interviewer determine how you respond to feedback and whether or not you’re willing to improve your performance.

Example: “I once had a manager who gave me some constructive criticism about my phone etiquette with customers. I took his advice seriously and practiced on friends and family members until I felt comfortable speaking on the phone again. My next customer interaction went much smoother, and my manager was impressed by my progress.”