20 Aon Interview Questions and Answers

When you go to a job interview, you can expect to be asked a variety of questions about your qualifications, experience, and goals. But what if you’re interviewing for a position with a specific company? In that case, you may be asked company-specific interview questions.

Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services. If you’re interviewing for a position with Aon, you may be asked questions about the company’s history, culture, and business model. You may also be asked questions about your experience in the insurance industry and your knowledge of risk management.

Preparing for company-specific interview questions can be a challenge. But with a little research and practice, you can ace your interview and get the job you want.

Aon Interview Process

The interview process at Aon can vary depending on the position you are applying for. However, most positions will require at least one phone screening and one in-person interview. For some positions, there may also be a written assessment or case study component. Overall, the interview process is relatively straightforward and candidates report having a positive experience.

1. What is your experience working with clients?

This question can help the interviewer understand your experience with clients and how you interact with them. You may have worked with many different types of clients, so it’s important to highlight any unique or challenging situations that you’ve encountered in the past.

Example: “I’ve had the opportunity to work with a variety of clients throughout my career. I find that each client has their own unique needs and expectations for their insurance policies. In my last role, I was able to develop a system where I would meet with each new client to learn more about their business and what they were looking for in an insurance policy. This helped me create customized solutions for each client.”

2. Tell me about a time when you had to deal with an angry client, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you would react in a challenging situation and if you have the ability to diffuse it.

Example: “I once had a client who was upset because they didn’t receive their insurance check on time. I listened to what they were saying, apologized for any inconvenience and explained that we mailed the check out as soon as we received it from our underwriter. The client understood my explanation and appreciated that I took the time to explain.”

3. Why do you want to work at Aon?

This question is an opportunity to show your enthusiasm for the position and company. When preparing for this interview, research Aon’s mission statement, values and goals. Use these as a guide when answering this question.

Example: “I want to work at Aon because I am passionate about helping businesses succeed. In my last role, I helped companies find affordable insurance solutions that allowed them to grow their business. I would love to do more of that here.”

4. In what ways are you passionate about helping people?

This question is a great way to show your interpersonal skills and how you can help others. When answering this question, think about what motivates you in your career and why you want to work for Aon.

Example: “I am passionate about helping people because I believe that everyone deserves the best care possible. In my last role as an insurance agent, I helped clients find affordable coverage so they could afford their medical bills. This motivated me to do everything I could to ensure my clients were happy with their policies.”

5. How would you approach a new client that was very difficult to reach?

This question can help the interviewer understand how you handle challenging situations and your ability to work independently. Use examples from previous experience where you had to reach a client who was difficult to contact or when you were able to overcome challenges in communication with clients.

Example: “In my last role, I worked with a new client that was very hard to reach by phone. They would often ignore calls and emails, so I started sending them weekly updates on our progress instead of waiting for them to request information. This helped me stay organized and gave the client regular updates without having to ask for them. Eventually, they began responding to my messages more regularly.”

6. Can you tell us about a time in the workplace where you showed integrity?

Aon is looking for candidates who are honest and trustworthy. When answering this question, it can be helpful to give an example of a time you were faced with a decision that could have been seen as unethical but you chose the more ethical option instead.

Example: “I once had a client ask me if I knew any other insurance brokers they could use because their current broker was too expensive. I told them that while I did not know of any other companies that offered lower rates, I would look into ways we could help them reduce costs in other areas so they could afford our services.”

7. Have you ever worked on a project that didn’t go as planned? How did you handle it?

This question can help the interviewer get a better idea of how you respond to challenges and use your problem-solving skills. Use examples from previous work experiences that highlight your ability to adapt, learn from mistakes and solve problems.

Example: “In my last role as an account manager, I was tasked with creating a new client onboarding process for our company. After working on it for several weeks, I realized that there were too many steps in the process and we would need more resources to complete it. Instead of trying to fit everything into one process, I decided to break it down into three separate processes based on the type of clients we worked with. This allowed us to streamline the onboarding process while also providing additional services to our existing clients.”

8. Can you describe a recent trend in the insurance industry?

This question allows you to show your knowledge of the industry and how it’s changing. You can use this opportunity to discuss a trend that interests you or one that has affected your career in some way.

Example: “I’ve noticed an increase in cyber insurance policies over the last few years, which is something I find interesting because many companies don’t have adequate cybersecurity measures in place. This means they’re not fully protected against data breaches, ransomware attacks and other threats. Cybersecurity is also important for Aon as a company, so I would like to help implement more effective security measures.”

9. When was the last time you were challenged at work and how did you respond?

This question can help the interviewer understand how you respond to challenges and whether you have any strategies for overcoming them. Use examples from your previous experience that highlight your problem-solving skills, ability to adapt to change or willingness to learn new things.

Example: “When I first started working as an insurance broker at Aon, I was tasked with finding a solution to a client’s claim. The client had been in a car accident and needed money to cover their medical bills. After speaking with my team members, we determined that the best course of action would be to offer the client a settlement rather than waiting for the court case to resolve. This allowed the client to receive some money sooner while saving our company time and resources.”

10. Do you have any experience working with large amounts of data?

Aon is a global company that works with large amounts of data. The interviewer may ask this question to see if you have experience working in such an environment and how you handled it. If you do not have direct experience, consider describing your ability to work with large amounts of data and the tools you used to analyze it.

Example: “In my previous role as a risk analyst, I worked with large amounts of data every day. We had several software programs we used to organize our data and perform analysis on it. I am familiar with many different types of software for analyzing data and can learn new ones quickly.”

11. What qualities make a successful consultant?

This question can help the interviewer determine if you have the skills and abilities to succeed in this role. Use your answer to highlight your communication, problem-solving, teamwork and leadership skills.

Example: “A successful consultant needs to be a good communicator who is able to work with clients of all backgrounds. They also need to be highly organized and detail-oriented so they can complete projects on time. Finally, consultants should be able to lead teams and manage client expectations.”

12. What are some tools or strategies you use to keep up with the latest trends in your field?

Employers want to know that you’re committed to your career and are always looking for ways to improve yourself. They may ask this question to see if you have a plan in place to keep up with the latest developments in your industry. In your answer, explain how you stay on top of trends and what resources you use to do so.

Example: “I subscribe to several newsletters and blogs about my field. I also attend conferences and seminars where experts share their knowledge. I find these events to be very helpful because they allow me to network with other professionals who can help me learn more.”

13. Describe how you prioritized projects during your past positions.

This question is an opportunity to show your ability to manage multiple projects at once. When answering this question, it can be helpful to describe a specific project you managed and how you prioritized the tasks involved in completing that project.

Example: “In my last position as a senior risk analyst, I was responsible for managing several large projects simultaneously. One of these projects required me to analyze data from various sources to determine if there were any risks associated with the company’s current insurance policies. Another project I worked on during that time period was creating a new employee onboarding program. In both cases, I used a similar process to prioritize my work.”

14. How do you think technology will impact our services moving forward?

This question is an opportunity to show your knowledge of the industry and how you can apply it to Aon’s future.

Example: “I think technology will continue to change the way we do business, especially in insurance. I believe that artificial intelligence will be a major factor in helping us create more efficient systems for our clients. For example, if a client has a claim, they could submit their information online and receive a response within minutes from an AI system. This would allow them to get answers faster and reduce the amount of time it takes to process claims.”

15. Tell me about a time you disagreed with your manager, how did you handle it?

This question can help the interviewer understand how you handle conflict and whether or not you’re willing to speak up when you disagree with a manager. When answering, it’s important to show that you can respectfully disagree with your managers while maintaining a positive relationship.

Example: “I once disagreed with my manager about an assignment I was given. My manager wanted me to work on a project that would take me away from working on another project for two weeks. I explained to my manager that this would be detrimental to my career because I had already committed to working on the other project. He understood my reasoning and allowed me to continue working on the first project.”

16. What are your long term career goals?

This question is an opportunity to show the interviewer that you have a plan for your career and are motivated by professional growth. Your answer should include what you hope to achieve in the next five years, as well as how Aon can help you reach those goals.

Example: “My long-term goal is to become a senior risk manager at a Fortune 500 company. I know this role would be a great fit for me because of my experience working with large corporations. In the next five years, I’d like to work my way up to a senior analyst position within Aon’s human resources department.”

17. If hired, what would you do to bring value to our team?

This question is an opportunity to show your enthusiasm for the position and how you can contribute to the company’s success. When answering this question, consider what skills you have that would be useful in your new role.

Example: “I am a highly organized individual who has experience managing multiple projects at once. I believe these skills would help me succeed as a member of Aon’s team because they are valuable traits within the insurance industry. In my previous roles, I’ve learned how to manage large amounts of data while still meeting deadlines. These skills will allow me to work efficiently and effectively with other members of the team.”

18. As a consultant we expect you to be able to communicate effectively with others. Can you give an example of a time you communicated well with someone?

This question is an opportunity to show your communication skills and how you can work with others. When answering this question, it’s important to highlight the importance of effective communication in a consultant role.

Example: “In my last position as a consultant for Aon Risk Solutions, I was working on a project that required me to communicate with many different people. One day, I noticed one of our team members wasn’t communicating well with other team members. I approached him privately and asked if everything was okay. He told me he was having some personal issues but assured me they wouldn’t affect his work. I offered to help him however I could and we continued our work.”

19. Which area of consulting interests you most?

This question helps the interviewer determine if your skills and experience align with their company’s offerings. It also allows them to understand what you’re looking for in a job, which can help them decide whether or not you’d be a good fit for Aon. When answering this question, try to focus on an area that matches the company’s expertise while still being honest about your interests.

Example: “I’ve always been interested in human resources consulting because I enjoy helping people find solutions to their problems. In my last role as a consultant at HR Solutions, I helped companies develop strategies for hiring new employees and improving employee retention rates. This work was very rewarding, so I’m excited to learn more about how Aon provides these services.”

20. If you could improve one thing about Aon, what would it be?

This question is a way for the interviewer to assess your problem-solving skills and ability to think critically. Your answer should show that you can identify problems, analyze them and come up with solutions.

Example: “I would improve Aon’s customer service. I’ve noticed that some of our clients have had issues getting in touch with representatives when they need help or have questions about their policies. If I were working at Aon, I would implement a system where customers could reach out to an agent through live chat or email so they don’t have to wait on hold.”