Appeals Specialist Resume Example & Writing Guide
Use this Appeals Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Appeals specialists are responsible for handling customer complaints or requests for refunds or price adjustments. They’re also in charge of handling returns and exchanges.
Because they work with customers directly, appeals specialists need strong interpersonal skills. They need to be patient and friendly while also being firm and confident. And they need to be comfortable fielding questions and concerns that might make other people feel uncomfortable.
Here are some tips and an example to help you write an effective appeals specialist resume that hiring managers will love.
How to Write an Appeals Specialist Resume
Here’s how to write an resume of your own.
Write Compelling Bullet Points
The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “managed appeals process,” you could say that you “managed appeals process for 300+ employees, reducing average appeal time from 6 weeks to 2 weeks, resulting in $1.2 million in annual savings.”
The second bullet point is much stronger because it provides specific details about what you did, how many people you did it for, and the results of your work.
Identify and Include Relevant Keywords
When you submit your resume online, it’s likely that it will be scanned by an applicant tracking system (ATS) for certain keywords. These programs search for specific terms that are relevant to the job opening. If your resume doesn’t include enough of the right terms, the ATS might not forward your application to a recruiter.
One way to make sure your resume makes it past the ATS is to include relevant keywords throughout all sections of your resume. You can find some of the most commonly used keywords for appeals specialist roles below:
- Legal Advice
- Legal Research
- Litigation
- Legal Writing
- Appeals
- Trial Practice
- Hearings
- Civil Litigation
- Mediation
- Commercial Litigation
- Administrative Law
- Family Law
- Corporate Law
- Legal Compliance
- Arbitration
- Personal Injury Law
- Westlaw
- Litigation Management
- LexisNexis
- Pleadings
- Document Drafting
- Document Review
- Intellectual Property
- Westlaw Practice Advantage
- Trials
- Corporate Governance
- Consumer Law
- Legal Issues
- Labor and Employment Law
- Appeals Process
Showcase Your Technical Skills
As an appeals specialist, you will need to have excellent research skills in order to find the relevant information needed to support your client’s appeal. You will also need to be proficient in the use of technology, as you will be using a variety of software programs to manage your work.
Some of the programs and systems that appeals specialists are typically expected to be proficient in include: case management software, legal research databases, and document management systems. Additionally, appeals specialists need to have strong writing and communication skills in order to effectively present their findings.