Appeals specialists are responsible for handling customer complaints or requests for refunds or price adjustments. They’re also in charge of handling returns and exchanges.
Because they work with customers directly, appeals specialists need strong interpersonal skills. They need to be patient and friendly while also being firm and confident. And they need to be comfortable fielding questions and concerns that might make other people feel uncomfortable.
Here are some tips and an example to help you write an effective appeals specialist resume that hiring managers will love.