20 Arise Interview Questions and Answers

Arise is a company that provides customer management BPO, call center outsourcing solutions, and more. If you’re interviewing for a position with Arise, you can expect to be asked questions about your customer service experience, your ability to work independently, and your comfort level with using technology. Here are some sample questions and answers to help you prepare for your interview.

Arise Interview Process

The interview process at Arise can vary depending on the position you are applying for. For some positions, like customer service representative, there is no formal interview process. You simply take an assessment to qualify for the job. For other positions, like chatbot content & design specialist, the interview process may be more lengthy, involving multiple rounds of interviews over the course of several weeks or even months. Overall, the interview process is generally fairly laid back, but it can be time-consuming.

1. Have you ever worked from home before?

This question is a great way to learn more about the candidate’s experience working from home. If you’re hiring for positions that require employees to work from home, it can be helpful to know how they feel about this type of work environment.

Example: “I have worked from home before, and I really enjoyed it. It was nice not having to commute to work every day, but I missed being around other people at times. I think it’s important to have both types of work environments in your career so you can get the best of both worlds.”

2. What computer programs do you have experience with?

This question can help the interviewer determine if you have experience with their company’s computer program. If they ask this, it is likely that Arise uses a specific computer program to manage its operations. You should list any programs you are familiar with and explain why you’re comfortable using them.

Example: “I am very experienced with Microsoft Office Suite, including Word, Excel and PowerPoint. I also have some experience with Salesforce, which I find easy to use as well. These two programs seem similar in many ways, so I think my knowledge of one would make learning the other easier.”

3. Are you comfortable and able to work in a fast-paced environment?

This question is a great way to determine how well you can adapt to change and work in a team environment. When answering this question, it’s important to highlight your ability to multitask and prioritize tasks effectively.

Example: “I am very comfortable working in a fast-paced environment because I have experience with several different types of call center environments. In my last role, I was responsible for handling multiple calls at once while also ensuring that all customer needs were met. This required me to be able to multitask and prioritize tasks as they came up.”

4. How often would you be available to work?

This question can help the interviewer understand your availability and how it may affect your ability to work with their company. When answering this question, be sure to mention any specific days or times you are unavailable for work.

Example: “I am available to work Monday through Friday from 8 a.m. to 5 p.m., however, I am willing to adjust my schedule if needed. I have worked in customer service for several years now, so I know that flexibility is important.”

5. How do you handle stressful situations?

When working in a customer service role, you may encounter stressful situations. Employers ask this question to make sure you have the ability to handle stress and remain calm when interacting with customers. In your answer, share how you manage stress and provide examples of past experiences where you did so successfully.

Example: “I find that I can best handle stressful situations by remaining calm and taking deep breaths. When I feel myself getting stressed out, I take a few moments to pause and collect my thoughts. This helps me remember why I am doing what I’m doing and keeps me focused on providing excellent customer service.

In my previous position as a call center agent, I encountered many stressful situations. One time, a customer was very upset because they were having trouble accessing their account. I took a moment to breathe and then asked them if there was anything else I could do for them. They told me they just wanted access to their account and didn’t want to cancel their subscription. After explaining our cancellation policy, I found another way to help them get into their account.”

6. Do you know what is expected of you as an Arise CSP?

This question is a great way to see if the candidate has done their research on the company. It’s also an opportunity for you to explain what it means to be a CSP and how that benefits your team members.

Example: “As a Certified Service Provider, Arise offers its clients a higher level of service than other providers in the industry. As a result, we have more stringent requirements for our employees. For example, all customer care representatives must have at least two years of experience in the field. They must also pass a background check and drug test before they can start working with us.”

7. Tell me about a time when you had to deal with an irate customer, how did you handle it?

This question is a great way to assess your customer service skills. It’s important that you show the interviewer how you can remain calm and professional when faced with an angry client.

Example: “I once had a customer who was upset because they didn’t receive their order on time. I listened to them calmly, apologized for any inconvenience and assured them that we would make sure it never happened again. They were satisfied with my response and said they would be ordering from us in the future.”

8. Tell me about a time when you made a mistake at work.

This question is a great way to learn more about an applicant’s ability to admit their mistakes and how they’ve learned from them. It also shows the interviewer that you’re honest, which can be important in customer service roles.

Example: “When I first started working at my previous company, I was so excited to get to work with customers every day. One day, I had a call scheduled for a client who wanted to cancel their account. I accidentally hung up on the client before hearing what they were saying. When I realized what happened, I immediately called back and apologized profusely. The client understood and we worked out a solution together.”

9. If a client was unhappy with the service provided, how would you approach the situation?

This question can help interviewers understand how you would handle a challenging situation. When answering, it can be helpful to describe the steps you would take to resolve the issue and ensure that the client is satisfied with your service.

Example: “If a client was unhappy with our services, I would first listen to their concerns and ask questions to better understand what they were looking for. Then, I would work with my team to find solutions to meet the client’s needs. If we couldn’t provide the same level of service as before, I would offer an alternative solution or refund.”

10. Describe your experience working with computers.

This question is a great way to determine your level of computer literacy and how you use technology in your daily work. When answering this question, it can be helpful to mention any specific programs or applications that you’re familiar with using.

Example: “I’ve been working with computers since I was in high school. In my last job, I used several different software programs including Microsoft Office Suite, Google Drive, Dropbox and more. These tools helped me complete many tasks throughout the day, from creating presentations to collaborating on projects.”

11. What are some of your favorite online resources for self-improvement?

This question can help the interviewer get to know you as a person and how you spend your free time. It’s important to show that you’re dedicated to personal growth by mentioning some of your favorite resources, such as blogs or podcasts.

Example: “I love listening to podcasts while I’m driving or working out at the gym. My favorite podcast is The School of Greatness with Lewis Howes because it inspires me to be my best self every day. I also really enjoy reading articles from Entrepreneur Magazine because they give me new ideas for business ventures.”

12. Do you have a quiet space where you can work without distractions?

This question is a good way to determine if the work environment will be a good fit for you. The interviewer wants to know that you can focus on your tasks and complete them in a timely manner.

Example: “Yes, I have a quiet space where I can work without distractions. In my previous role, I had a small office with a door that closed so I could concentrate on my work. I also used headphones to block out any background noise.”

13. Why do you want to work as an independent contractor through Arise?

This question helps the interviewer understand your motivations for working with Arise. Your answer should show that you are motivated by independence and autonomy, as well as a desire to work in a fast-paced environment.

Example: “I want to work independently because I enjoy having control over my schedule and how I spend my time at work. I also like being able to take breaks when I need them and choose which projects I want to work on. As an independent contractor through Arise, I can do all of these things while still getting access to training and support from the company.”

14. Can you provide an example of a time you received positive feedback from a customer?

This question can help the interviewer learn more about your customer service skills and how you handle positive feedback. Use examples from previous jobs to highlight your communication, problem-solving and teamwork skills.

Example: “At my last job, I received a call from a customer who was having trouble with their account. They were upset because they couldn’t access their account for several days. I apologized for the inconvenience and asked them if there was anything else we could do to make up for it. The customer said that they would like us to send them a gift card as an apology. I told them that I would look into our policy on this and get back to them within 24 hours.”

15. When were you last faced with a problem that required extensive research?

This question is a great way to assess your problem-solving skills and ability to conduct research. When answering this question, it can be helpful to provide an example of the steps you took to solve the issue.

Example: “When I was working as a customer service representative for a small company, we were experiencing issues with our phone system. The phones would randomly disconnect calls or not ring when customers called in. This caused us to lose several clients because they couldn’t get through to us. After speaking with my manager about the issue, we decided to hire a third-party IT company to troubleshoot the problem. They discovered that there was a software glitch on one of the servers. We then had them fix the issue.”

16. What is your availability during the week?

This question is a way to determine your availability for the position. It’s important that you are available during the hours of operation for Arise, Arise Virtual Solutions. This will ensure you can meet deadlines and work with other team members effectively.

Example: “I am available Monday through Friday from 8 a.m. to 5 p.m. I have no conflicts with these hours and would be able to start working immediately if hired.”

17. Can you commit to being flexible with your schedule?

This question is a way to assess your willingness to work outside of typical business hours. Since Arise, Arise Virtual Solutions provides 24/7 customer support, it’s important that you’re willing to be flexible with your schedule and adapt to the needs of the company.

Example: “I understand that working in a call center requires flexibility. I am happy to work any shift as long as it fits my availability. In fact, I have worked overnight shifts before and find them quite enjoyable because I get to interact with customers from all over the world.”

18. Can you tell me about a time when you were under pressure to meet deadlines?

This question can help the interviewer understand how you handle pressure and whether you have experience working in a fast-paced environment. Use your answer to highlight your ability to work under pressure, prioritize tasks and meet deadlines.

Example: “In my previous role as an account manager for a software company, I was responsible for managing multiple accounts at once. One of my clients had a tight deadline that they needed to meet, so I worked with my team to ensure we met all our client’s needs while also meeting our own deadlines. We were able to complete the project on time, which helped us maintain our reputation as a reliable BPO.”

19. What type of training or certifications do you have?

This question is a great way to show the interviewer that you have experience with customer service and call center operations. If you have any certifications or training, be sure to list them in your answer.

Example: “I am certified as a professional level customer service representative through Arise Virtual Solutions. I also completed an online course on how to provide excellent customer service through Arise’s internal learning portal.”

20. Can you describe your communication skills?

This question is a great way to assess your communication skills and how you can use them in the workplace. When answering this question, it’s important to highlight your ability to communicate effectively with others.

Example: “I have excellent communication skills that I’ve developed over my career as a customer service representative. My communication skills are one of my greatest strengths because they allow me to clearly relay information to customers and coworkers alike. In previous positions, I’ve used my communication skills to resolve issues with customers and provide solutions for their concerns.”