20 Arvest Bank Interview Questions and Answers

Arvest Bank is one of the largest banks in the United States, with over $16 billion in assets and more than 270 branches in Arkansas, Kansas, Missouri, and Oklahoma. Arvest offers a variety of banking products and services, from personal checking and savings accounts to business loans and commercial banking services.

If you’re applying for a job at Arvest Bank, you can expect to be asked a range of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of Arvest Bank interview questions and answers to help you prepare for your interview.

Arvest Bank Interview Process

The interview process at Arvest Bank can vary depending on the position you are applying for. However, most positions will require at least one phone interview followed by an in-person interview. For some positions, such as teller or financial sales representative, you may be interviewed by a panel of employees. Internship interviews may also be conducted in a group setting. Overall, the interview process is relatively straightforward and candidates report feeling comfortable during the interviews.

1. What are your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are as well as how you can improve yourself. When answering this question, be sure to focus on the positive aspects of your personality and skills while also mentioning any areas that you’re working on improving.

Example: “I believe my greatest strength is my ability to work with others. I am always willing to help anyone who needs it, and I have excellent communication skills. My weakness would probably be my attention to detail. While I do my best to make sure everything is correct, sometimes I miss small mistakes. I’m currently taking steps to improve this by practicing more thorough proofreading.”

2. How would you handle a customer who was unhappy with their service?

This question can help the interviewer determine how you handle customer complaints and whether you have the skills to resolve them quickly. Use examples from your experience where you helped customers with their concerns, resolved issues or developed a plan for improvement.

Example: “I once had a customer who was unhappy with our online banking system because it would not allow her to make deposits into her account. I listened to her complaint and asked questions to understand what she needed from us. After learning more about her situation, I realized that she was trying to deposit checks using the mobile app when she should have been using the desktop version of the website. I explained this to her and offered to show her how to use the correct platform.”

3. What is the most important thing to remember when working as a teller?

This question is an opportunity to show your interpersonal skills and ability to work as part of a team. Your answer should include examples of how you helped customers in the past, but also how you worked with other tellers or bank employees to help customers more efficiently.

Example: “The most important thing for me when working as a teller is customer service. I always try to greet customers with a smile and make sure they feel welcome at the bank. If they have any questions about their accounts or transactions, I am happy to explain things to them so that they understand what’s going on. I also like to be friendly with my coworkers so we can all work together to provide excellent service.”

4. When have you had to deal with an upset customer, how did you handle it?

Interviewers may ask this question to see how you handle conflict. They want to know that you can remain calm and professional when faced with a challenging situation. In your answer, try to show the interviewer that you are able to empathize with customers and resolve their issues in a timely manner.

Example: “In my previous role as a customer service representative, I had an upset customer who was calling me multiple times about his overdraft fees. He was very frustrated because he felt like we were charging him too much money. I listened to what he had to say and explained our policies to him. After explaining why we charged him so many fees, he understood and thanked me for being so helpful.”

5. Describe what you think makes a good customer service representative.

This question is a great way to show your understanding of the role and how you can be successful in it. When answering, think about what makes you enjoy working as a customer service representative. Consider mentioning traits that are important for success in this position, such as patience, empathy and communication skills.

Example: “I think being empathetic and patient are two things that make a good customer service representative. I also think it’s important to have strong communication skills so you can clearly explain any issues or questions customers may have. Finally, I think it’s helpful to have knowledge of the products and services offered by the company.”

6. Have you ever been in a situation where you were not able to help a customer, how did you handle it?

This question is designed to assess your customer service skills. It’s important that you show the interviewer how you would handle this situation and what steps you would take to ensure it doesn’t happen again.

Example: “I once had a customer who was upset because they were unable to get through on our phone lines. I apologized for their inconvenience, offered them an alternative method of contact and followed up with them later in the day to see if they needed anything else.”

7. Tell me about a time that you had to make a difficult decision at work.

This question can help the interviewer get a better idea of how you make decisions and what your thought process is. This can be an important skill to have as an employee, so it’s important to show that you’re capable of making good choices when needed.

Example: “When I was working at my previous job, we had a customer who came in with a large sum of money to deposit. The problem was, they didn’t have any identification on them. We couldn’t accept the deposit without proper ID, but the customer wouldn’t leave until we found a way to take their money. After talking with my manager, we decided to call the police department for advice. They told us that if the person was willing to wait while we called the police, then we could accept the deposit.”

8. Do you have any experience with financial sales?

This question is a great way for the interviewer to learn more about your experience with financial sales. If you have previous experience, share what you did and how it helped you in this role. If you don’t have any experience, you can talk about other sales positions you’ve had or explain why you haven’t had any sales experience.

Example: “I worked as a mortgage consultant at my last job where I met with clients to discuss their options when buying a home. This experience taught me how to communicate effectively with customers and gave me valuable insight into the process of purchasing a home.”

9. What do you think is the best way to approach potential customers?

This question can help the interviewer determine how you might interact with customers in their bank. Your answer should show that you have a customer-focused mindset and are willing to go above and beyond for clients.

Example: “I think it’s important to be personable when interacting with potential customers. I would make sure to greet them warmly, shake their hand and introduce myself. I’d also try to learn as much about them as possible so I could speak to their needs specifically. For example, if they’re looking for a checking account, I would ask what kind of features they’re looking for and explain our different options.”

10. Why should we hire you over other candidates?

Employers ask this question to learn more about your confidence and self-awareness. They want to know that you are aware of the competition and have a good reason for why they should hire you over them. When answering, be sure to highlight your unique skills or experiences that make you stand out from other candidates.

Example: “I am confident that I am the best candidate for this position because of my ability to work well with others. Throughout my career, I have always been able to collaborate with my team members to find solutions to problems. In fact, I was recently promoted to manager at my current job due to my strong communication skills and teamwork abilities.”

11. What skills do you think you will bring to Arvest Bank?

This question is a great way for the interviewer to learn more about your skills and how they can benefit Arvest Bank. When answering this question, it’s important to highlight your relevant experience and soft skills that you think will help you succeed in this role.

Example: “I believe my customer service skills are what I would bring to Arvest Bank. Throughout my career, I’ve worked with many different types of customers, which has helped me develop an understanding of what makes each person unique. This skill has allowed me to create individualized plans for each customer based on their needs. In addition, I have excellent communication skills, which I use to relay information to both customers and team members.”

12. What type of environment do you feel comfortable working in?

This question is a way for the interviewer to learn more about your personality and how you might fit in with their team. When answering this question, it can be helpful to mention an environment that you have worked in before or one that you would like to work in.

Example: “I feel most comfortable working in a collaborative environment where everyone feels free to share ideas and opinions. I find that when people are able to communicate openly, we’re able to solve problems more effectively and efficiently. In my last role, I was part of a team that met every morning to discuss our goals for the day and any challenges we were facing. This helped us all stay on track and ensured that we were always meeting deadlines.”

13. What is your favorite part about being a bank teller?

This question is a great way for the interviewer to learn more about your personality and interests. They want to know what you enjoy most about working at their bank, so they can ensure that it’s a good fit for you. Your answer should be honest and highlight any unique or interesting aspects of being an Arvest teller.

Example: “My favorite part about being a bank teller is helping customers find the right financial solutions for them. I love learning about new products and services and figuring out how to help people achieve their goals. It makes me feel like I’m making a difference in my community.”

14. What do you know about Arvest Bank?

This question is a great way for the interviewer to assess your research skills and determine whether you have any knowledge of their company. Before your interview, make sure you read through the job description and familiarize yourself with the company’s values and goals. You can also look at the company website or do an online search to learn more about Arvest Bank.

Example: “I know that Arvest Bank is one of the largest banks in Arkansas. I’ve also learned that it has been recognized as one of the best places to work in Arkansas for several years running. I’m excited to be here today because I think this would be a great place to continue my career development.”

15. What do you think is the most important quality for someone to have when they are working in a banking position?

This question is a great way for the interviewer to learn more about your personality and how you would fit in with their team. When answering this question, it can be helpful to mention a specific quality that you have and explain why it’s important.

Example: “I think one of the most important qualities someone should have when working in a bank is patience. I know that sometimes customers will come in with questions or concerns, and having patience while they ask questions or tell their story can help them feel more comfortable and ensure they leave feeling satisfied with their experience.”

16. If hired, how long do you see yourself working at Arvest Bank?

Employers ask this question to make sure you’re in it for the long haul. They want employees who are committed to their work and will be around for a while. When answering, try to emphasize your loyalty to the company. Explain why you would like to stay at Arvest Bank for many years.

Example: “I see myself working here for quite some time. I love what you guys do here, and I feel that my skills can really benefit the company. I’m excited about learning more about the industry and growing with the company.”

17. In your opinion, what is the most important characteristic for a successful bank teller to possess?

This question is an opportunity to show your knowledge of the job and how you can be successful in it. You should answer by describing a specific skill or trait that you possess, such as customer service skills, attention to detail or communication abilities.

Example: “I believe the most important characteristic for a bank teller to have is empathy. As a teller, I would be interacting with customers all day, so I need to be able to understand their needs and help them feel comfortable. In my previous role, I had a customer who was upset because they didn’t receive their money on time. I listened to their concerns and helped them calm down before finding out what happened and resolving the issue.”

18. How do you feel about having to meet certain metrics or goals each month?

This question can help the interviewer determine how you feel about working in a commission-based position. It can also show them whether or not you’re willing to work hard and put in extra hours to meet your goals. In your answer, try to be honest about your feelings on this subject while showing that you are motivated by incentives.

Example: “I’m excited to have the opportunity to earn more money each month based on my performance. I know it’s important to work hard and exceed expectations so I can get promoted and make even more money. I’ve always been someone who strives for excellence, so having these types of metrics is motivating for me.”

19. Have you worked in a team before? Can you give us an example?

This question is a great way to see how you work with others. It’s important that you can collaborate and communicate effectively with your team members, so it’s helpful for the interviewer to know if you have experience doing this in the past.

Example: “Yes, I’ve worked in teams before. In my last position as an account manager, I was part of a small team of three people. We each had different roles but we all helped one another when needed. For example, if one person didn’t understand something, we would help them out or explain it to them. If someone was having a bad day, we would ask them if they were okay and try to make them feel better.”

20. Give an example of a time when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the customer’s name or how their life was positively impacted by your actions.

Example: “When I worked at my previous job, we had a client who came in every week with questions about his account. He would call us multiple times each day, which made it difficult for our other customers to get through to us. One day, he called me while I was helping another customer. I told him that I would call him back as soon as I could. Instead of waiting until later, I took care of the other customer and then called him back right away. This helped him feel more comfortable and allowed me to answer all of his questions.”