25 Assistant Librarian Interview Questions and Answers

Libraries are places of knowledge and discovery, and as an assistant librarian, you play a vital role in ensuring that patrons have access to the materials they need. In addition to shelving and organizing books, you may also be responsible for providing reference and research assistance, planning and executing programs, and managing library databases.

If you’re interested in working in a library, you’ll need to ace your assistant librarian interview. This guide will give you the tools you need to prepare, including sample questions and answers.

1. Are you comfortable working with a diverse range of people?

The library is a place where people of all ages, races and backgrounds come together to learn. Employers ask this question to make sure you’re comfortable working with such a diverse group of people. Use your answer to show that you are an accepting person who can help others feel welcome in the library.

Example: “Absolutely. I have worked with a wide variety of people throughout my career as an Assistant Librarian and I am comfortable working with all types of individuals. I understand the importance of creating a welcoming environment for everyone, regardless of their background or beliefs. I strive to ensure that every patron feels respected and valued when they come into the library.

I also believe in providing equal access to resources and services for all patrons. In my current position, I have developed programs to help bridge gaps between different cultures and backgrounds by offering materials and events that appeal to a diverse range of interests. I am confident that I can bring this same level of commitment to your library.”

2. What are some of the most important skills for an assistant librarian to have?

This question can help interviewers understand what you value in an assistant librarian. They may also use your answer to decide which skills they should test you on during the interview process. When answering this question, it can be helpful to list specific skills that are important for an assistant librarian and explain why those skills are important.

Example: “As an assistant librarian, I believe the most important skills to have are excellent customer service, strong organizational and communication abilities, and a passion for books and knowledge.

Customer service is essential in any library setting as patrons need assistance with finding materials or understanding how to use the library’s services. An assistant librarian should be able to provide friendly and helpful guidance while also being patient and understanding of patron needs.

Organizational skills are key when it comes to managing the library’s resources. This includes keeping track of inventory, organizing shelves, and ensuring that all materials are properly labeled and stored. It is also important to be able to communicate effectively with other staff members and patrons so that everyone can work together efficiently.

Lastly, having a passion for books and knowledge is critical for an assistant librarian. Being knowledgeable about different genres and authors will help patrons find what they need quickly and accurately. Furthermore, having a genuine interest in reading and learning will make working in the library more enjoyable and rewarding.”

3. How do you handle difficult patrons or situations?

Assistant librarians often interact with patrons who are upset or frustrated. Employers ask this question to make sure you have the interpersonal skills and conflict resolution abilities to handle these situations effectively. In your answer, explain how you would approach a patron who is upset about something in the library. Explain that you would try to understand their concerns and help them find solutions.

Example: “I take difficult patrons and situations very seriously. I always strive to provide excellent customer service, even in the most challenging of circumstances. When faced with a difficult patron or situation, my first approach is to remain calm and listen carefully to their concerns. I then work to understand the root cause of the problem and come up with an appropriate solution that meets both the patron’s needs and the library’s policies.

In addition, I have experience de-escalating tense situations by using active listening skills and remaining professional at all times. I also make sure to be respectful and empathetic towards the patron while still upholding the rules and regulations of the library. Finally, I document any incidents thoroughly so that they can be addressed appropriately if needed.”

4. What is your experience with using technology in the library setting?

Technology is an important part of the library setting, and employers ask this question to make sure you have experience using technology in a professional environment. When answering this question, explain your specific experiences with technology in the library setting. If you don’t have any previous experience, talk about your general comfort level with technology.

Example: “I have extensive experience using technology in the library setting. I have worked as an assistant librarian for over five years, and during that time I have become proficient in a variety of software programs and databases used to manage library resources. I am comfortable working with both digital and physical collections, and I understand how to use different technologies to make library services more efficient and effective.

In addition, I have implemented several new technologies into my current library’s system. For example, I developed a web-based cataloguing system which allows patrons to easily search for materials online. I also created a mobile app for our library so patrons can access information about our library from their phones. Finally, I regularly train staff on the use of various library technologies, such as 3D printing and virtual reality systems.”

5. Provide an example of a time when you had to help a patron find a book, DVD or other item.

Interviewers may ask this question to learn more about your customer service skills. They want to know how you interact with patrons and whether you can help them find what they’re looking for. In your answer, try to describe the steps you took to help the patron find the item.

Example: “I recently had the opportunity to help a patron find a book they were looking for. The patron was searching for a specific title, but wasn’t sure of the author or exact name. I began by asking them questions about what they remembered from the book, such as the plot and characters. After gathering more information, I was able to narrow down the search and locate the correct book in our library’s catalog. Once I found the book, I showed the patron where it was located on the shelves so that they could easily retrieve it. It was very rewarding to be able to help the patron find the book they were looking for!”

6. If a child is misbehaving, how would you handle the situation?

Assistant librarians often work with children, so employers ask this question to make sure you have experience working with kids. They want to know that you can handle a situation like this one without getting upset or losing your temper. In your answer, explain how you would use your communication skills and problem-solving abilities to help the child behave.

Example: “If a child is misbehaving, I would first take the time to assess the situation and determine why they are behaving in an inappropriate manner. It could be that they need more guidance or simply don’t understand what is expected of them. Once I have identified the root cause, I can then address it appropriately.

My approach to handling the situation would depend on the age of the child and the severity of their behavior. If it’s a minor issue, I would calmly explain the library rules and expectations and encourage them to follow them. If the behavior is more serious, I would speak with the parents or guardians to ensure that everyone is on the same page about how to handle the situation.”

7. What would you do if you noticed a staff member sleeping on the job?

This question is a behavioral one, which means the interviewer wants to know how you would respond in a specific situation. This can be an opportunity for you to show your problem-solving skills and ability to work with others.

Example: “If I noticed a staff member sleeping on the job, my first priority would be to ensure that library patrons are not being neglected. I would approach the staff member in a calm and professional manner and ask if they need assistance or if there is anything I can do to help them. If the staff member appears to be unresponsive, I would take steps to ensure that any patrons needing assistance are taken care of before addressing the situation further.

Once I have ensured that all patron needs are met, I would then address the issue with the staff member directly. Depending on the severity of the situation, I may either speak with the staff member privately or involve other members of management. My goal in this situation would be to identify the underlying cause of why the staff member was sleeping on the job and provide support and resources as needed.”

8. How well do you deal with stress?

Assistant librarians often work in a fast-paced environment. Employers ask this question to make sure you can handle the stress of working in such an environment. In your answer, explain how you manage stress and give examples of past experiences where you did so successfully.

Example: “I am very good at dealing with stress. I have a lot of experience in managing stressful situations, particularly when it comes to library work. As an Assistant Librarian, I understand the importance of staying organized and on top of tasks while also being able to handle any unexpected issues that may arise. I’m great at multitasking and prioritizing tasks so that I can stay focused and productive even under pressure. I’m also comfortable delegating tasks to other staff members if needed. Finally, I make sure to take breaks throughout my day to help me stay calm and collected during busy times.”

9. Do you have any experience working with children?

Interviewers may ask this question to see if you have experience working with children and how well you can connect with them. If you do not have any experience, you can talk about your interest in working with children and what you would like to learn from the position.

Example: “Yes, I have extensive experience working with children. During my time as an Assistant Librarian at my previous job, I was responsible for organizing and leading weekly storytime sessions for young children. I also created a summer reading program that encouraged kids to explore their interests in literature. My goal was to make sure the library was a safe and inviting place for all ages.

I am passionate about helping children discover the joy of reading and learning. I believe it is important to create an environment where they can feel comfortable exploring new ideas and concepts. I strive to provide resources that are age-appropriate and engaging.

In addition to my work with children, I have also been involved in various outreach programs. I have volunteered at local schools and libraries to help promote literacy and encourage students to read more. I am confident that my experience and enthusiasm will be an asset to your team.”

10. When was the last time you updated the library’s collection?

This question can help the interviewer determine your knowledge of current trends in literature and how you might use that information to improve their library’s collection. Use examples from your previous experience updating collections or mention any plans for future updates.

Example: “I was recently responsible for updating the library’s collection at my current job. I worked closely with the librarian to ensure that all new books and materials were added in a timely manner. I also took the initiative to research new titles and authors, as well as make sure our existing collection was up-to-date. This included ensuring that any outdated information was removed or replaced with more accurate resources. I am confident that I can bring this same level of dedication and attention to detail to your library’s collection.”

11. We want to increase our social media presence. How would you promote our library on Facebook, Twitter, and other platforms?

Social media is an important tool for libraries to connect with their communities. Employers ask this question to make sure you understand the importance of social media and how it can benefit a library’s outreach efforts. In your answer, explain that you have experience using social media platforms to promote events, share information about resources and encourage community members to visit the library.

Example: “I understand the importance of increasing our library’s social media presence and I am confident that I can help. My experience as an Assistant Librarian has given me a great deal of knowledge about how to effectively use social media platforms to promote libraries.

For example, on Facebook I would create engaging posts that highlight upcoming events or new books in the library. I would also utilize hashtags to increase visibility and reach more potential patrons. On Twitter, I would post short snippets of information about library services and resources, as well as retweet relevant content from other accounts. Finally, I would explore other social media platforms such as Instagram and Snapchat to further expand our reach.”

12. Describe your experience with library management software.

Assistant librarians often need to manage the day-to-day operations of their library. This includes managing staff, ordering books and other materials and keeping track of patron checkouts. Interviewers ask this question to see if you have experience using specific software that helps with these tasks. In your answer, explain which management software you’ve used in the past and what your experience was like.

Example: “I have extensive experience with library management software. I have been working as an Assistant Librarian for the past three years and during this time, I have become very familiar with a variety of different systems. I am comfortable using both online and offline programs to manage library collections and services.

In my current role, I use Follett Destiny Library Manager on a daily basis. This system allows me to easily access information about our collection, check out books, track circulation data, and more. I also work closely with other staff members to ensure that all patrons are able to find what they need quickly and accurately.

Additionally, I have experience setting up new libraries from scratch. I understand how to properly configure databases, create catalogs, and set up user accounts. My knowledge of library management software makes it easy for me to troubleshoot any issues that may arise.”

13. What makes you the best candidate for this position?

Employers ask this question to learn more about your qualifications and how you feel you can contribute to their library. Before your interview, make a list of all the skills and experiences that make you an ideal candidate for this role. Focus on highlighting your most relevant experience and soft skills.

Example: “I believe I am the best candidate for this position because of my extensive experience and knowledge in library science. I have been working as an assistant librarian for the past five years, during which time I have developed a strong understanding of library operations and procedures. My background includes cataloging books, assisting patrons with research needs, and providing reference services. In addition, I have also had the opportunity to work closely with library staff on various projects, such as developing new collections and organizing special events.

Moreover, I possess excellent organizational skills and attention to detail that are essential for managing library resources effectively. I am also highly proficient in using computer systems and software applications related to library management. Finally, I am passionate about helping people access information and resources, and I strive to provide the highest level of customer service to ensure patron satisfaction.”

14. Which library systems have you worked with in the past?

This question can help the interviewer determine your experience with library systems. If you have worked with a specific system in the past, share what you liked about it and how it helped you do your job. If you haven’t worked with any particular system before, you can talk about which features of different systems appeal to you.

Example: “I have extensive experience working with library systems. In my current role as an Assistant Librarian, I am responsible for managing the day-to-day operations of our library which includes overseeing the circulation system, cataloging and classification of materials, and providing reference services to patrons.

In the past, I have worked with a variety of library systems including Koha, Evergreen, and Sierra. Each of these systems has its own unique features that make them ideal for different types of libraries. For example, Koha is great for small libraries because it offers a simple user interface and easy customization options. Evergreen is perfect for larger libraries due to its advanced search capabilities and ability to integrate with other software programs. Finally, Sierra is well suited for academic libraries because of its powerful analytics tools and comprehensive reporting functions.”

15. What do you think is the most important aspect of customer service?

Interviewers may ask this question to see how you prioritize your work and what skills you use to provide excellent customer service. Your answer should show that you understand the importance of providing good customer service, but also highlight a specific skill or two that you have for doing so.

Example: “I believe that the most important aspect of customer service is providing a positive and helpful experience. It’s essential to ensure that customers feel heard, respected, and valued when they come into the library. This means being attentive to their needs and responding in a timely manner. I strive to provide an atmosphere where patrons can find what they need quickly and easily.

In addition, I understand the importance of creating a welcoming environment for all visitors. I take pride in my ability to connect with people from different backgrounds and make sure everyone feels comfortable while using the library resources. Finally, I’m committed to staying up-to-date on the latest library trends and technologies so that I can offer the best possible services to our patrons.”

16. How often do you perform inventory checks?

This question can help interviewers understand your organizational skills and attention to detail. As an assistant librarian, you may be responsible for keeping track of the library’s inventory. To answer this question, you can describe a time when you performed an inventory check at work or school.

Example: “I understand the importance of performing regular inventory checks in order to ensure that all library materials are accounted for and properly shelved. I have experience with both manual and automated systems, so I am comfortable using whatever system is necessary.

In my current role as an Assistant Librarian, I perform inventory checks on a weekly basis. This includes checking shelves for any missing items, verifying item counts against our database records, and ensuring that all materials are correctly labeled and organized. I also work closely with other librarians to make sure that we stay up-to-date on new acquisitions and cataloging changes.”

17. There is a discrepancy between the due date entered by a patron and the actual due date printed on the book cover. How would you handle this situation?

Assistant librarians are responsible for helping patrons find books and other materials, so employers ask this question to make sure you have experience with this type of task. In your answer, explain how you would use your problem-solving skills to help the patron understand the due date on their book cover.

Example: “In this situation, I would first approach the patron and explain that there is a discrepancy between the due date entered by them and the actual due date printed on the book cover. I would then ask the patron to provide any proof of purchase or other documentation that could help us resolve the issue. If no such evidence exists, I would explain the library’s policy regarding overdue books and offer the patron an opportunity to pay for the late fees associated with the book. Finally, I would ensure that the patron understands our policies and procedures in case they ever find themselves in a similar situation again.”

18. What techniques do you use to stay organized in a busy library?

Assistant librarians often have a lot of responsibilities, so employers ask this question to make sure you know how to stay organized. Use your answer to explain that you use different organizational methods and tools to keep track of all the tasks you need to complete each day.

Example: “As an Assistant Librarian, I understand the importance of staying organized in a busy library. To ensure that I stay on top of my tasks and responsibilities, I use a variety of techniques.

I start by creating a daily to-do list at the beginning of each day. This helps me prioritize my tasks and remain focused throughout the day. I also make sure to keep up with any new information or changes that come up during the day so that I can adjust my plans accordingly.

I also take advantage of technology to help me stay organized. For example, I use online databases to track books, documents, and other materials. This allows me to quickly locate items when needed and ensures that everything is properly cataloged.”

19. How comfortable are you with working on the computer?

The library assistant position requires a lot of computer work, so the interviewer wants to know how comfortable you are with using computers. Show them that you’re proficient in using computers and software by describing your experience level.

Example: “I am very comfortable working on the computer. I have been using computers for many years and am proficient in a variety of software programs, including Microsoft Office Suite, Adobe Creative Cloud, and library-specific applications such as Koha and Evergreen. In addition to my technical skills, I also possess excellent organizational abilities which enable me to effectively manage digital resources. I understand the importance of keeping up with new technologies and trends in order to provide patrons with the best possible service. Finally, I am confident that I can quickly learn any new systems or processes required by the job.”

20. Describe how you would handle an angry patron.

As an assistant librarian, you may encounter patrons who are upset about the library’s policies or procedures. Employers ask this question to make sure that you have experience handling difficult situations and can remain calm under pressure. In your answer, explain how you would use your interpersonal skills to diffuse the situation and help the patron feel heard.

Example: “When dealing with an angry patron, I believe it is important to remain calm and professional. My first step would be to listen carefully to their complaint and try to understand the root cause of their frustration. Once I have a better understanding of the situation, I can then address the issue in a respectful manner. I will do my best to resolve the problem quickly and efficiently while also providing the patron with a satisfactory outcome. If necessary, I am also willing to involve other staff members or supervisors if needed. Above all, I strive to maintain a positive relationship with patrons by treating them with respect and courtesy.”

21. Are you familiar with copyright laws and regulations?

The interviewer may ask this question to assess your knowledge of intellectual property rights and how you would handle situations where patrons violate copyright laws. In your answer, explain that you understand the importance of respecting copyright laws and provide an example of a time when you did so.

Example: “Yes, I am very familiar with copyright laws and regulations. During my time as an Assistant Librarian, I have been responsible for ensuring that all materials are in compliance with the relevant copyright laws and regulations. This includes researching any potential copyright issues, obtaining permission from authors or publishers when necessary, and keeping records of all documents related to copyright matters. In addition, I have also provided guidance to patrons on how to properly use copyrighted material. My experience has given me a thorough understanding of the complexities of copyright law and its implications for libraries.”

22. Do you have any experience training other staff members?

Assistant librarians often train other staff members on how to use the library’s cataloging system and databases. Interviewers ask this question to see if you have experience training others, as well as how you approach training new employees. In your answer, explain what you did to help your colleagues learn these systems.

Example: “Yes, I have experience training other staff members. During my time as an Assistant Librarian at my previous job, I was responsible for providing training to new and existing library staff. This included teaching them how to use the library’s cataloging system, helping them become familiar with library policies and procedures, and ensuring that they understood our customer service standards.

I also created a comprehensive training manual which outlined all of these topics in detail. This allowed me to provide consistent instruction to each staff member and ensure that everyone had a thorough understanding of their responsibilities. My colleagues often commented on how helpful this resource was and it made onboarding new staff much easier.”

23. Have you ever been responsible for cataloging books or other materials?

Assistant librarians often have to catalog books and other materials in the library’s collection. This question helps interviewers understand your experience with this important task. In your answer, explain how you completed this type of work in previous roles.

Example: “Yes, I have been responsible for cataloging books and other materials. In my current role as an Assistant Librarian, I am in charge of managing the library’s collection and ensuring that all items are properly categorized and labeled. This includes creating a comprehensive inventory system to track new acquisitions, organizing shelves according to Dewey Decimal System or Library of Congress Classification, and entering data into the library’s computerized catalog. I also assist patrons with locating materials, provide reference services, and help with research projects. My experience has given me a strong understanding of how libraries work and how to effectively manage their collections.”

24. Explain your process for helping patrons find items they need.

Interviewers may ask this question to learn more about your research and organizational skills. They want to know how you use technology, such as databases or online catalogs, to help patrons find books, movies, music or other items they’re looking for. In your answer, explain the steps you take when helping a patron find what they need. Explain which resources you use and why you prefer them over others.

Example: “When helping patrons find items they need, my process begins with understanding the patron’s needs. I will ask questions to determine what type of item they are looking for and any other criteria that may be important. After gathering this information, I will use our library catalog system to search for relevant materials. If I am unable to locate the item in our collection, I can also utilize external databases such as WorldCat or Google Scholar to see if it is available elsewhere. Once I have found a few potential options, I will provide the patron with the details so they can make an informed decision about which one to choose. Finally, I will assist them in checking out the item or placing a hold on it if necessary.”

25. Tell us about a time when you had to make a difficult decision regarding library policy.

Assistant librarians often have to make decisions regarding library policy. This question helps employers determine how you approach making these types of decisions and whether you can use critical thinking skills to solve problems. In your answer, explain the situation, what factors contributed to your decision and how it helped improve library operations.

Example: “I recently had to make a difficult decision regarding library policy while working as an Assistant Librarian. We had implemented a new checkout system that allowed patrons to check out books for longer periods of time, but we were seeing a decrease in the number of books being returned on time. After careful consideration, I decided to reduce the amount of time patrons could check out books from two weeks to one week.

This was a difficult decision because it meant some patrons would be inconvenienced by having to return their books more often. However, I felt this was necessary in order to ensure our library’s resources were available to all patrons and not just those who had the ability to keep books checked out for extended periods of time. As a result of my decision, we saw an increase in the number of books being returned on time and overall patron satisfaction with the library’s services.”