20 Assurant Interview Questions and Answers

When you’re interviewing for a job at Assurant, you can expect to be asked questions about your experience in the insurance industry, your claims handling process, and your ability to work with clients. You may also be asked questions about your knowledge of Assurant’s products and services. To help you prepare for your interview, we’ve compiled a list of sample Assurant interview questions and answers.

Assurant Interview Process

The interview process at Assurant can vary depending on the position you are applying for. However, most positions will require at least one phone screen and one in-person interview. For some positions, there may be multiple rounds of interviews. The interview process can be lengthy, and some candidates report waiting weeks or even months to hear back about a decision.

Overall, the interview experience is generally positive, with interviewers described as polite and professional. However, some candidates report feeling unprepared for the interview, especially if they are applying for an entry-level role. It is important to note that the company is looking for candidates who are able to start immediately, so keep this in mind when applying.

1. What do you know about Assurant?

This question is a great way to show your knowledge of the company and its products. You can answer this question by describing what you know about Assurant, including any information that may be relevant to the position you’re applying for.

Example: “I have been working in insurance for five years now, so I’ve heard of Assurant before. In my research on the company, I found out that it’s one of the largest specialty protection providers in the world. It offers a wide range of coverage options, such as life insurance, disability insurance and property insurance. The company also has an A+ rating with the Better Business Bureau.”

2. Do you have any experience with technical support or customer service?

Assurant is looking for candidates with experience in customer service or technical support. If you have this type of experience, use it to your advantage by describing how you handled a situation and what skills you used.

Example: “I worked as a technician at an electronics store where I repaired computers and laptops. One time, a customer brought in their laptop that was displaying the blue screen of death. After diagnosing the issue, I found out that the hard drive had failed. I replaced the hard drive and reinstalled the operating system. The customer was very happy with my work.”

3. Tell me about a time when someone was unhappy with your work, how did you handle it?

An interviewer may ask this question to learn more about your customer service skills. They want to know how you respond when someone is upset with the work you’ve done and whether or not you’re able to resolve the situation. In your answer, try to explain what steps you took to make things right with the client.

Example: “In my previous role as a claims adjuster, I had a client who was unhappy with our decision on their claim. The client felt that we should have paid out more money than we did. I explained to them why we made the decision we did and offered to review the case again if they were still unsatisfied. After reviewing the case again, we decided to pay out an additional sum of money to satisfy the client.”

4. How would you deal with an angry customer?

Assurant is a company that provides customer service to its clients. Your interviewer may ask this question to assess your ability to handle difficult situations and remain calm when you’re interacting with customers. In your answer, demonstrate how you would use your communication skills and problem-solving abilities to resolve the situation as quickly as possible.

Example: “I have experience working in call centers where I had to interact with many different types of people. Some were very pleasant while others were quite rude. When I encounter an angry customer, I try my best to remain calm and listen to what they have to say. This helps me understand their concerns better so I can provide them with solutions or answers to their questions. If necessary, I will contact my manager for help.”

5. Have you ever had to terminate a claim? Why and how did you handle it?

This question can help the interviewer understand how you handle conflict and challenges in your work. Use examples from previous experience to show that you’re able to resolve issues with customers, coworkers or other stakeholders.

Example: “In my last position as a claims adjuster for an insurance company, I had to terminate a claim because of insufficient documentation. The customer was upset about this decision but understood when I explained why we couldn’t cover their claim. I offered to provide them with information on how they could better document their next claim so it would be easier for us to process.”

6. What are some of the qualities that make a good manager?

An interviewer may ask this question to learn more about your management style and how you would apply it in a new role. When answering, think of some specific qualities that make a good manager and explain why they are important.

Example: “A good manager is someone who can motivate their team members while also being approachable. I believe that managers should be able to provide support when needed but also allow employees to take on challenges and solve problems themselves. A good manager should also have strong communication skills so they can clearly relay information to their team.”

7. Do you have any experience managing employees?

Assurant is a large company with many employees. The interviewer wants to know if you have experience managing people and how you would handle any challenges that may arise in this role. Use examples from your previous job where you managed others or describe what you would do differently than your manager did.

Example: “In my last position, I was the only employee on the team so I didn’t manage anyone directly. However, I am very organized and detail-oriented which helped me keep track of all our projects and deadlines. If I were ever put into a situation where I had to manage other employees, I would make sure everyone knew their responsibilities and expectations. I would also hold regular meetings to discuss progress and give feedback.”

8. How would you motivate a team member who is struggling in their job?

Assurant is a company that values teamwork and collaboration. Your answer to this question can show the interviewer how you would help your team members succeed in their jobs. Use examples from your experience where you helped someone overcome challenges or improve their performance.

Example: “I have worked with many different types of people, so I know it’s important to treat everyone fairly. If I noticed one of my colleagues was struggling at work, I would first try to find out what was causing the problem. For example, if they were having trouble with a certain task, I would offer to help them learn more about it. Or, if they seemed stressed, I might ask if there was anything I could do to make their job easier.”

9. What makes you a better candidate than other applicants?

This question is a great opportunity to show the interviewer that you have researched their company and are eager to work for them. Use your research to find out what makes this company unique, then explain how your skills and experience make you an ideal candidate for Assurant.

Example: “I am passionate about helping people protect themselves from financial risks. I know that Assurant offers some of the best protection products in the industry, so I would love to be part of a team that helps customers feel secure. In my previous role as a customer service representative, I helped many customers understand their policies and learn more about how they can protect themselves with Assurant’s services.”

10. What are some things that you learned from previous managers?

This question can help the interviewer learn more about your work ethic and how you’ve developed professionally. When answering this question, it can be helpful to mention a few things that you learned from previous managers and then explain how those lessons have helped you in your career.

Example: “One of my previous managers taught me how important it is to always stay organized. I used to keep all of my files on my computer desktop, but she showed me how using an organizational system could make my job easier. Now, I use a file cabinet for all of my documents and store them digitally so they’re easy to access later.”

11. We want our adjusters to be able to work independently. Would you feel comfortable working on your own?

Assurant wants to know that you can work independently and be successful in your role. When answering this question, it’s important to show the interviewer that you are comfortable working on your own and have experience doing so.

Example: “I am very comfortable working independently. In my last position as an adjuster for a different company, I was often assigned cases where I had to work alone. I found that I enjoyed the independence of the job because it allowed me to focus more on the task at hand rather than relying on others for help.”

12. Describe a time where you helped a customer understand the claims process.

This question can help the interviewer understand how you communicate with customers and your ability to explain complex processes. Use examples from previous work experience or describe a time when you helped a friend or family member understand a process.

Example: “In my last role, I had a customer who was confused about their claim. They thought they would have to pay for the entire replacement of their product if it wasn’t in its original packaging. I explained that we only required proof of purchase and that our policy didn’t require the item be returned in its original packaging. This helped them feel more confident in filing their claim.”

13. What do you think the future holds for Assurant?

This question can help an interviewer get a sense of your knowledge about the company and how you might fit in. Your answer should show that you have researched Assurant, its products and services and what it offers customers.

Example: “I think Assurant will continue to grow as more people become aware of the importance of protecting themselves from financial risks. The company has already expanded into new markets, which shows that it is committed to growing and innovating. I would like to be part of this growth by helping to develop new products and services.”

14. If hired, what would be your first steps as a new employee at Assurant?

This question is an opportunity to show your enthusiasm for the position and highlight your organizational skills. Your answer should include a list of tasks you would complete on your first day at work, including:

Researching company policies and procedures
Arranging your workspace
Meeting with coworkers
Explaining how you will contribute to the team’s success
Example: “My first priority as a new employee would be to learn about Assurant’s culture and expectations. I would also want to get acquainted with my coworkers by introducing myself and asking questions. Next, I would arrange my workspace according to company standards and begin learning more about the products and services that Assurant offers.”

15. Do you have any experience using Salesforce?

Assurant uses Salesforce to manage its sales and marketing operations. If you have experience using this software, highlight your skills in the interview.

Example: “I’ve used Salesforce for several years now. I find it’s a great tool for managing customer relationships and leads. It also helps me stay organized by keeping all my contacts and notes in one place. In my last role, I helped train other team members on how to use the platform so we could collaborate more effectively.”

16. Give us an example of a time when you were excited about helping a customer.

This question can help the interviewer learn more about your customer service skills and how you interact with customers. Use examples from previous jobs to highlight your ability to work with others, solve problems and communicate effectively.

Example: “When I worked at my last job, a customer called in because they were having trouble setting up their new computer. They had purchased our product online, so I was able to walk them through the setup process over the phone. After helping them set up their computer, they thanked me for being so helpful and said that they would definitely recommend us to their friends.”

17. Describe your experience with insurance policies.

This question is a great way to show your knowledge of the industry and how you can apply it to this role. When answering, be sure to include any experience you have with policies or insurance products.

Example: “I’ve worked in customer service for an auto insurance company for five years now. In my current position, I help customers understand their policy options and answer questions about coverage. I also assist them when they need to file claims. This has given me valuable insight into what types of policies are most effective and how to best serve our clients.”

18. What makes you a good fit for this position?

This question is a great way for employers to learn more about your qualifications and how you can contribute to their company. Before your interview, make sure you thoroughly read the job description so that you know what skills they’re looking for in an ideal candidate. In your answer, try to highlight any of these skills that you possess.

Example: “I think I’m a good fit for this position because I have extensive experience working with customers who need help navigating complex insurance policies. Throughout my career, I’ve learned how to explain complicated concepts in ways that are easy for people to understand. This skill has helped me build strong relationships with clients and ensure they feel comfortable asking questions.”

19. How well do you manage conflict? Can you give an example?

Assurant is a company that values teamwork and collaboration. Your answer to this question can show the interviewer how you handle conflict in the workplace, which can be an important skill for any job.

Example: “I believe it’s important to have open communication with my coworkers when I notice something that may cause conflict. In my last position as a claims adjuster, I noticed one of my coworkers was having trouble meeting their deadlines because they were working on several projects at once. I approached them about the issue and offered to help by taking on some of their work so they could meet all of their deadlines.”

20. Who is your favorite manager and why?

This question can help the interviewer get to know you better and understand what makes a good manager. When answering this question, it can be helpful to mention a specific quality of your favorite manager that you admire and how you would apply those qualities to your own management style.

Example: “My favorite manager was my previous supervisor at my last job. She was always so positive and encouraging, which made me feel motivated to do my best work every day. I think her positivity helped our team stay productive and happy even when we faced challenges. If I were ever in a position to manage others, I would try to emulate some of her techniques for motivating employees.”