20 Asurion Interview Questions and Answers

Asurion is a global leader in providing technology protection services. They offer insurance for mobile phones, laptops, tablets, and other electronics. Asurion is headquartered in Nashville, Tennessee and has over 18,000 employees worldwide.

If you’re interviewing for a job at Asurion, you can expect to be asked some company specific interview questions. Here are some sample questions and answers to help you prepare for your interview.

Asurion Interview Process

The interview process at Asurion can vary depending on the position you are applying for. However, most positions will require at least one in-person interview. The length of the hiring process also varies, but it typically takes about two weeks to complete.

As far as difficulty, the interviews at Asurion are not overly difficult. However, they can be challenging if you are not prepared. Overall, the interview experience is positive and the company is known for being fair and transparent throughout the process.

1. How would you handle a customer who was upset about the repair of their phone?

This question can help the interviewer assess your customer service skills. It’s important to remain calm and empathetic when handling upset customers, so it can be helpful to practice this answer in advance if you’re nervous about answering this question.

Example: “I would first apologize for their inconvenience and explain that I understand how frustrating it is to have a broken phone. Then, I would try my best to resolve the issue as quickly as possible by offering them a new phone or repairing their current one. If they were still unhappy with the repair, I would offer them a full refund.”

2. What do you know about Asurion and its services?

This question is a great way to test your knowledge of the company and its services. Asurion provides insurance for electronics, so you should be familiar with their offerings. You can answer this question by listing some of the products they offer and what they cover.

Example: “Asurion offers many different types of insurance plans for electronics. For example, I know that if my phone gets damaged or stolen, I can file a claim through them and receive a new one within two days. They also have plans where I can upgrade my phone every year without paying more in monthly fees.”

3. Do you have any experience with customer service?

This question is a great way for the interviewer to learn more about your customer service skills. Asurion is a company that provides excellent customer service, so it’s important to show you have these skills. When answering this question, make sure to highlight any experience you have with customer service and how it helped you in your previous roles.

Example: “I’ve worked as a customer service representative for three years at my current job. I enjoy helping customers find solutions to their problems and providing them with information they need. In my last role, I was able to help many customers resolve issues over the phone or through email. This helped me develop my communication skills and problem-solving abilities.”

4. Are you comfortable talking on the phone for hours at a time?

Asurion is a call center, so the interviewer wants to know if you’re comfortable with this type of work. If you have experience working in a call center, describe your role and how you handled it. If you haven’t worked in a call center before, explain what you think you would be able to handle.

Example: “I’ve worked in a call center for three years now, so I’m used to talking on the phone all day long. In my current position, we are expected to answer calls within 30 seconds or less. We also have to follow up with customers after they hang up to make sure they were satisfied with their service. I enjoy helping people solve problems and find solutions.”

5. Tell me about your previous work experience, what did you enjoy about it?

This question is a great way to learn more about the applicant’s personality and how they feel about their previous work experience. This can help you determine if they would enjoy working at Asurion, as it allows you to see what types of jobs they’ve had in the past.

Example: “I really enjoyed my last job because I got to interact with customers all day long. It was always fun to talk to people on the phone and help them solve problems or answer questions. I also liked that there were different challenges every day, so I never felt like I was doing the same thing over and over again.”

6. Provide an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. It also shows them how you can use your problem-solving skills and creativity to find solutions to customer issues.

Example: “I once had a customer who was having trouble with their phone’s touchscreen. They were very upset because they couldn’t get into their favorite game, which meant they couldn’t play it during their lunch break at work. I told them we would send out a new phone right away so they could enjoy their game again as soon as possible. However, when the new phone arrived, they still weren’t able to play their game. So, I called the company that made the game and asked if there was any way they could help us fix the issue. The company sent over an employee who figured out that the old phone needed a software update before the new one would work properly.”

7. Can you tell me about a time where you had to deal with a difficult situation or person?

This question is a great way to see how you handle conflict. Asurion wants employees who can work well with others and resolve conflicts in the workplace. When answering this question, it’s important to show that you’re willing to help others and solve problems.

Example: “I once had a coworker who was always late for meetings. This made it difficult for us to get our work done on time. I approached them about their behavior and asked if there was anything I could do to help them be more punctual. They told me they were having trouble getting up in the morning. We worked out a plan where I would wake them up every day at 6:30 AM so they could start their day earlier.”

8. Why do you want to work in customer service?

This question can help the interviewer determine your passion for customer service and whether you have a genuine interest in helping customers. When answering this question, it can be helpful to mention specific instances where you helped customers resolve their issues or helped them feel more satisfied with their experience.

Example: “I want to work in customer service because I enjoy making people happy. In my last job, I had a customer who was having trouble setting up their new computer. They were frustrated and upset, but I patiently walked them through the process until they understood how to use their new device. After we finished, they thanked me profusely and said that I made their day. That moment really showed me how much of an impact I can make on someone’s life.”

9. What skills do you think are necessary in order to be successful in this position?

This question is a great way to show the interviewer that you have done your research on this company and position. When answering, it can be beneficial to mention skills that are listed in the job description or ones that you feel would help you succeed in this role.

Example: “I think one of the most important skills for this position is communication. I am confident that my ability to communicate clearly with customers and coworkers will allow me to solve problems efficiently and effectively. Another skill I believe is necessary is problem-solving. Asurion deals with many unique situations, so I know that being able to solve problems quickly and accurately is vital to success.”

10. Do you consider yourself a patient person?

Asurion is a company that works with customers on a daily basis. The interviewer wants to know if you can handle working with people who are often upset or frustrated. They want to make sure you have the right personality for this role, so they ask this question. In your answer, show them that you’re a patient person and explain why.

Example: “I consider myself a very patient person. I’ve worked in customer service before, so I understand how frustrating it can be when something goes wrong. I always try my best to help people as quickly as possible while also making sure I’m providing accurate information. I think being patient is an important part of this job.”

11. How would you handle a customer who wanted a replacement device but didn’t qualify for one?

This question can help the interviewer assess your customer service skills and how you would handle a challenging situation. Use examples from previous experience to highlight your problem-solving abilities, communication skills and ability to work under pressure.

Example: “In my last role as an insurance agent, I had a client who wanted a replacement device but didn’t qualify for one because they hadn’t purchased our protection plan. However, I was able to convince them that it was in their best interest to purchase the protection plan so we could replace their device. They agreed, and I helped them enroll in our protection plan. This allowed me to keep a happy customer while also ensuring they were protected.”

12. Have you ever worked remotely before?

This question is a great way to learn more about the company’s culture. If they ask this, it’s likely that they have remote employees and want to make sure you’re comfortable with working from home. When answering this question, be honest about your experience working remotely. Explain how you feel about it and if you’ve ever done it before.

Example: “I haven’t worked completely remotely before, but I have had some flexibility in my schedule. At my last job, I was able to work from home one day per week. It was nice to get out of the office for a bit and focus on other tasks while still getting work done.”

13. What is your knowledge of computer hardware and software?

Asurion is a technology company, so it’s important to show that you have the necessary knowledge of computer hardware and software. You can answer this question by describing your experience with computers and how they work.

Example: “I’ve been using computers for over 10 years now, starting out as a beginner who didn’t know much about them. I learned everything through trial and error, but eventually became an expert in fixing most common issues. Now, I’m able to troubleshoot problems on my own without having to call tech support. I also understand the basics of programming languages like C++ and Java.”

14. What is your experience working with Windows operating systems?

Asurion is a technology company, so it’s likely that you’ll be working with Windows operating systems. This question helps the interviewer determine your experience level and how comfortable you are using this system. If you have no experience, you can talk about what you’ve learned in previous roles.

Example: “I’ve worked with Windows operating systems for over five years now. I started out as an IT specialist at my last job where I helped troubleshoot issues with Windows 10. I also installed new software on Windows servers and desktops. In my current role, I’m responsible for maintaining our network of Windows computers.”

15. If hired, how will you prioritize your tasks each day?

This question helps employers understand how you plan your day and manage your time. They want to know that you can prioritize tasks, meet deadlines and work independently. In your answer, explain the steps you take to ensure you complete all of your daily responsibilities on time.

Example: “I always start my day by checking emails and voicemails for any urgent matters. I then make a list of what needs to be done each day and create a schedule for myself. I try to get as much work done in advance as possible so I have more time to focus on other projects during the week. If something comes up unexpectedly, I am able to adjust my schedule accordingly.”

16. Do you have experience troubleshooting Microsoft Office programs?

Asurion is a technology company, so it’s likely that you’ll be working with Microsoft Office programs. This question helps the interviewer determine if your experience level matches their expectations for the role. If you have previous experience troubleshooting these programs, share an example of how you did it. If you don’t have any experience, explain what you would do to learn this skill quickly.

Example: “I’ve worked in customer service roles where I had to troubleshoot issues with Microsoft Office programs. For instance, when customers were having trouble opening documents or accessing files, I used my knowledge of the program to help them solve the problem. In addition to helping customers, I also learned more about the program and developed my skills.”

17. Describe some common problems that arise with smartphones and tablets.

This question is a great way to test your troubleshooting skills. It also allows you to show the interviewer that you have experience with common problems and how you fixed them.

Example: “The most common problem I’ve seen with smartphones and tablets is cracked screens. This can be caused by dropping the device or putting it in a pocket with keys or other hard objects. The first thing I do when someone comes into the store with this issue is check if their warranty covers it. If so, I replace the screen for free. If not, I offer to sell them a new phone at a discounted price. Another common problem is water damage. This happens when people drop their phones in water or spill liquid on them. In these cases, I try to dry out the phone as much as possible before replacing any damaged parts.”

18. You’re going to be dealing with upset customers on a daily basis. How will you avoid becoming frustrated?

Asurion is a customer service position, so you’ll be interacting with customers on a regular basis. Employers ask this question to make sure you have the emotional intelligence and interpersonal skills necessary to handle challenging situations. In your answer, explain that you will use your problem-solving skills to help customers find solutions to their problems. You can also mention that you plan to take breaks throughout the day to avoid burnout.

Example: “I understand that working in customer service means I’m going to encounter upset people. However, I am committed to providing excellent customer service at all times. When someone calls or emails me about an issue they’re having, I will listen carefully to what they have to say. Then, I will try my best to solve their problem by asking questions and offering solutions. If I cannot resolve the issue right away, I will offer to put them on hold while I look for answers.”

19. Why do you want to work at Asurion?

This question is a great way to show your interest in the company and how you can contribute to its success. When answering this question, it’s important to highlight what attracted you to Asurion and why you think it would be a good fit for you.

Example: “I want to work at Asurion because I’m passionate about technology and customer service. Your company has an excellent reputation for providing quality products and services that are easy to use. I also like that you have a strong commitment to employee development and support programs that help employees balance their professional and personal lives.”

20. What kind of schedule are you looking for?

This question is a way for the interviewer to learn more about your availability. They want to know if you are looking for full-time, part-time or freelance work. When answering this question, be honest and let them know what kind of schedule you’re hoping for. If you’re flexible, let them know that as well.

Example: “I’m currently working part-time at my current job, but I am hoping to find a full-time position. My previous employer offered me a promotion to become their manager, so I turned it down because I was hoping to find something closer to home. I would love to have a schedule where I could work from home one day per week.”