20 AU Small Finance Bank Interview Questions and Answers

AU Small Finance Bank is one of the leading small finance banks in India. The bank offers a range of banking products and services to its customers, including savings and current accounts, credit cards, loans, and more.

If you’re hoping to land a job at AU Small Finance Bank, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of AU Small Finance Bank interview questions and answers to help you prepare for your interview.

AU Small Finance Bank Interview Process

The interview process at AU Small Finance Bank is relatively quick and easy. There are not many technical questions asked, and the overall experience is good. The hiring process usually takes two days for all the rounds, followed by a technical and then an HR round.

1. Explain to me your understanding of the banking industry.

This question is a great way to test your knowledge of the banking industry and how you can apply it to this role. Use examples from your past experience that show you understand what makes a good banker.

Example: “I have been working in the banking industry for five years now, so I know quite a bit about the ins and outs of the business. In my last position, I was responsible for managing all aspects of our small business accounts. This included helping customers with their questions, processing transactions and making sure we were meeting regulatory requirements. I also helped train new employees on the bank’s policies and procedures.”

2. What is your experience working in a team environment?

Working in a team environment is an important part of working at AU Small Finance Bank. The hiring manager may ask this question to learn more about your teamwork skills and how you interact with others. To answer this question, think about a time when you worked well with a group of people on a project or task. Explain what made the experience successful for you.

Example: “In my previous role as a financial advisor, I often worked with a team of other advisors to help our clients find the best solutions for their finances. We would meet regularly to discuss new client accounts and share ideas for helping them reach their goals. Working together helped us provide better service to our clients.”

3. Describe a time when you had to deal with difficult customers or co-workers. How did you handle it?

This question can help the interviewer understand how you handle conflict and stress. Use examples from your experience to explain how you handled a challenging situation, what steps you took to resolve it and what skills or values helped you succeed in that role.

Example: “In my previous position as an assistant manager at a retail store, I had a customer who was upset about a product they purchased. They were demanding a refund, but we couldn’t give them one because the item was on sale when they bought it. The customer became increasingly angry with me, so I remained calm and explained our policy again. Eventually, they understood and left the store.”

4. Why do you want to work at AU Small Finance Bank?

This question is a great way for the interviewer to learn more about your interest in working at their company. They want to know what attracted you to this role and how it fits into your career goals. Your answer should include information about why you are passionate about this industry, as well as specific reasons why you would like to work with AU Small Finance Bank.

Example: “I have always been interested in finance, so I decided to pursue a degree in business management. After graduating, I worked at several different banks before finding my passion for small businesses. I love helping small companies grow by offering them financial advice that works for their unique needs. Working at AU Small Finance Bank would allow me to continue doing what I love while also learning from an experienced team.”

5. Tell us about a time where you received positive feedback from a customer.

This question can help the interviewer understand how you react to positive feedback and what your customer service skills are like. Use examples from previous jobs or experiences that show you enjoy helping customers and providing excellent service.

Example: “I once had a customer who was having trouble with their account, so they called me for assistance. I listened carefully to them as they explained their issue and then asked questions to clarify any details. After asking several questions, I determined that the problem was due to an error on their part. However, instead of just telling them this, I spent another five minutes explaining how to avoid making the same mistake in the future. They were very appreciative of my patience and helpfulness.”

6. Do you have any sales experience?

This question can help the interviewer determine if you have experience working with customers and helping them make financial decisions. If you do not have sales experience, consider talking about a time when you helped someone else sell something or made a sale yourself.

Example: “I worked as a receptionist at an insurance company for two years while I was in college. While my job primarily involved answering phones and greeting clients, I did occasionally help our agents close deals by explaining policies to potential customers over the phone. This experience taught me how important it is to listen to what people are saying and respond appropriately.”

7. What are some things that you think we could improve on as a company?

This question is a great way to show your willingness to help the company grow and improve. It also shows that you are willing to be honest with your opinions, even if they’re not positive. When answering this question, it’s important to focus on specific ideas for improvement rather than general statements about how you think the company could do better.

Example: “I think one thing we can improve as a company is our customer service. I’ve noticed that when customers call in or come into the branch, sometimes there isn’t enough staff available to answer their questions. This leads to long wait times and unhappy customers. I think hiring more employees would help solve this problem.”

8. How would you describe your leadership style?

This question can help the interviewer determine how you would lead your team if hired. Your leadership style is unique to you, so it’s important to be honest about what works for you and why. You may want to describe a time when you led a project or initiative that was successful.

Example: “I believe in being an approachable leader who encourages collaboration among my team members. I like to make sure everyone has a voice during meetings and discussions. In my last role, we were tasked with creating a new marketing campaign for our company. My team and I worked together to create several different ideas before narrowing them down to one final concept. We all felt confident in the idea we chose, which helped us feel more motivated to see it through.”

9. If hired, what would be a goal you would set for yourself within the first 30 days?

This question is a great way to learn more about the person’s work ethic and goals. It also allows you to see how they plan their time and what they prioritize when starting a new job. When answering this question, it can be helpful to think of something that will benefit your department or the bank as a whole.

Example: “My first goal would be to get to know my coworkers and understand the roles we all play in the success of the company. I believe having an understanding of everyone’s strengths and weaknesses is important for building strong relationships and ensuring our customers are getting the best service possible.”

10. Have you worked in a fast paced environment before?

This question is an opportunity to show your ability to work in a fast-paced environment. Employers ask this question because they want to know if you can handle the pressure of working for a bank that has strict deadlines and expectations. In your answer, explain how you have worked in a fast-paced environment before and what skills you developed while doing so.

Example: “I have worked in a fast-paced environment before at my previous job. I was responsible for processing transactions quickly and accurately. This experience taught me how to manage stress when there are many tasks to complete within a short period of time. It also helped me develop my multitasking skills and learn how to prioritize tasks.”

11. Can you tell me about a time when you were able to successfully convince someone to agree with your way of thinking?

This question can help the interviewer determine your communication skills and ability to persuade others. Use examples from previous jobs or personal experiences that highlight your interpersonal skills, such as active listening, problem-solving and conflict resolution.

Example: “In my last role, I had a coworker who was consistently late for work. This made it difficult for our team to complete projects on time. After talking with him about his lateness, he told me that he was having trouble getting up in the morning. He also mentioned that he didn’t want to lose his job because he needed the income to support his family.

I suggested that we meet after work so I could give him some tips on how to get more sleep at night. We met one evening after work, and I gave him some advice on what foods to eat before bedtime and how to set an alarm clock without relying on his phone. By the next week, he was arriving to work on time.”

12. What is your management style?

This question can help the interviewer determine how you would fit into their team. Your management style is a reflection of your values and beliefs, so it’s important to be honest about what works for you. If you’re unsure of your management style, consider which managers have been most effective in your career.

Example: “I believe that my management style is collaborative. I like to involve my team members in decision-making processes because I think everyone has valuable input. I also value transparency, so I make sure all employees know what they need to do to succeed at work. This helps them feel more confident in their roles and gives them an opportunity to ask questions.”

13. We pride ourselves on our ability to provide excellent customer service, how would you go above and beyond for an unhappy customer?

The interviewer may ask you a question like this to gauge your customer service skills. They want to know that you can empathize with customers and provide them with the best possible experience. In your answer, try to show how you would use your interpersonal skills to help resolve their issue.

Example: “I once had a client who was upset because they didn’t understand why we couldn’t give them more money on an investment. I took the time to explain our policies in detail so they understood why we made the decision we did. After explaining it to them, they were satisfied and even thanked me for my patience.”

14. Provide an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can allow you to demonstrate your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to provide an example of a time when you had to solve a complex problem that required critical thinking and attention to detail.

Example: “In my previous role as a financial advisor, I worked with clients who were looking for ways to invest their money in order to grow their savings. One client came to me asking about the best way to invest his money so he could make a profit while also protecting his assets from market fluctuations. I explained to him that there is no guaranteed investment strategy that would protect his money from all market conditions. Instead, we discussed different strategies that he could use to help mitigate risk.”

15. Give us an example of a time you made a mistake and how you handled it.

This question is a great way to show your potential employer that you are willing to learn from your mistakes and grow as an employee. When answering this question, it can be helpful to focus on the steps you took to correct your mistake and how you used the experience to improve yourself.

Example: “When I first started working in finance, I was responsible for entering data into our system. One day, I accidentally entered incorrect information into the system, which caused some of our customers’ accounts to overdraft. I immediately called my manager and explained what happened. They helped me fix the problem by contacting each customer whose account had been affected. Since then, I have learned to triple-check all of my work before submitting it.”

16. Are you comfortable working long hours?

This question is often asked to determine if you are willing to work overtime when necessary. Employers want employees who will be flexible and committed to the job, even if it means working extra hours. In your answer, explain that you understand this may be a requirement of the position and would be happy to do so as long as you receive compensation for your time.

Example: “I am comfortable with working long hours, especially if I know they are going toward helping my career. However, I also understand that sometimes there are situations where we need to stay late or come in early. If this happens, I hope you can compensate me for my time.”

17. Do you feel like you can manage multiple projects at once?

This question can help the interviewer determine if you have the ability to multitask and prioritize your work. Use examples from previous experience where you were able to manage multiple projects at once, while still meeting deadlines and achieving goals.

Example: “In my current role as a financial advisor, I am responsible for managing multiple clients’ accounts, including their investment portfolios, retirement plans and other assets. In this position, I’ve learned how to balance multiple tasks at once while also ensuring that each client’s needs are met. For example, when one of my clients wanted to discuss their portfolio options, I would pause any active projects until I was able to meet with them.”

18. Why should we hire you over another candidate?

Employers ask this question to learn more about your qualifications and how you can benefit their company. Before your interview, make a list of reasons why you are the best candidate for the job. Consider highlighting any skills or experiences that align with what the employer is looking for.

Example: “I am an excellent communicator who has experience working in customer service roles. I have also worked as a teller before, so I know how to handle money and work under pressure. In my previous role, I was responsible for handling $10 million in transactions per day, which taught me valuable time management skills. These skills will help me succeed in this position.”

19. How do you keep up with the latest trends in the financial industry?

Employers ask this question to see if you are committed to your career and how much effort you put into staying up-to-date with the latest financial news. They want to know that you will be able to provide valuable insights for their company. In your answer, explain what steps you take to stay informed about current events in the industry.

Example: “I have a few subscriptions to online newsletters and blogs that I read every day. I also subscribe to several finance-related podcasts so I can listen while commuting or working out. I find these resources very helpful because they give me an overview of what’s happening in the industry without having to spend hours researching each topic.”

20. What do you know about AU Small Finance Bank?

This question is a great way for the interviewer to assess your knowledge of the company and its values. It also allows you to show that you have done some research on the organization before coming in for an interview. When answering this question, make sure to include information about the company’s history, what it does and any awards or recognitions it has received.

Example: “I know AU Small Finance Bank was founded in 2012 by Anuj Jain as a result of his desire to help small businesses get access to loans. The bank offers many different loan products, including business loans, personal loans and home improvement loans. In 2017, the bank won the Best Personal Loan Provider award from the American Banking Association.”