20 Automated Health Systems Interview Questions and Answers

Automated Health Systems is a leading provider of healthcare information technology solutions. The company’s products and services are used by healthcare organizations of all sizes, from small physician practices to large hospitals.

If you’re interviewing for a job at Automated Health Systems, you can expect to be asked a variety of questions about your experience, qualifications, and skills. To help you prepare, we’ve gathered a list of sample Automated Health Systems interview questions and answers.

Automated Health Systems Interview Process

The interview process at Automated Health Systems can vary depending on the position you are applying for. For some positions, like customer service representative, you may only have one or two interviews. For other positions, like Choice Counseling Specialist, you may have a series of interviews, including a mock phone call and typing test. Overall, the interview process is relatively easy, although it can be time-consuming.

1. How would you handle an angry customer?

This question is a great way to assess your customer service skills. Interviewers ask this question to see how you would handle an upset patient or client and make them feel better about their experience with the company. Use examples from past experiences where you helped customers resolve issues, and highlight any soft skills that helped you in these situations.

Example: “I once had a patient who was unhappy with her treatment plan because she felt it wasn’t helping her symptoms. I listened carefully to what she said and asked questions to understand why she felt this way. After hearing more about her concerns, I explained our process for creating treatment plans and assured her we were doing everything we could to help her. She left feeling much better about the situation.”

2. Do you have any experience working with healthcare data entry?

This question can help the interviewer determine if your experience is relevant to the position. If you have no experience, you can discuss how you would approach a new role in data entry and what steps you would take to learn the job quickly.

Example: “I’ve never worked with healthcare data entry before, but I am familiar with the process of entering information into databases. In my last role as an administrative assistant, I was responsible for maintaining our company’s database. I learned how to enter information into the system by using the software’s built-in tutorials. I also practiced entering information into sample databases until I felt comfortable doing it on my own.”

3. Tell me about a time when you had to work on a tight deadline, how did you manage it?

This question is a great way to assess your time management skills and ability to work under pressure. When answering this question, it can be helpful to mention the specific steps you took to manage your time effectively and how it helped you meet the deadline.

Example: “In my last role as an IT specialist, I was tasked with creating a new system for our hospital’s patient records. The project required me to create a database that would allow patients to access their medical information online. This was a large project that required many different systems to work together seamlessly.

I had to start from scratch when beginning this project, so I spent several weeks researching best practices and learning about the various software programs available. Once I felt comfortable with the process, I began building the system. It took me two months to complete the project, but once it was up and running, it streamlined the entire hospital experience for both patients and staff.”

4. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are as an employee and how you can improve yourself. When answering this question, be sure to focus on the skills that will help you succeed in this role.

Example: “I am very organized and detail-oriented, which helps me stay focused on my work. I also have excellent communication skills, so I’m able to clearly explain complex processes to others. My only weakness is that sometimes I get overwhelmed by large projects. To overcome this, I break down tasks into smaller ones and set deadlines for myself.”

5. Why do you want to work at Automated Health Systems?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any personal connections you have with Automated Health Systems or how much you enjoy working in healthcare IT.

Example: “I want to work at Automated Health Systems because I am passionate about helping people live healthier lives. My mother has been a patient of this hospital for many years, so I’ve seen firsthand how well they treat patients and families. Working here would allow me to use my skills as an IT professional to make a real difference in peoples’ lives.”

6. Are you comfortable working in a call center environment?

Call center work is a common job for those who specialize in automated health systems. Employers ask this question to make sure you’re aware of the type of work environment you’ll be entering if they hire you. In your answer, explain why you are or aren’t comfortable working in a call center. If you have experience working in a call center, share what that was like.

Example: “I am very comfortable working in a call center environment. I worked as an operator at my local hospital’s call center for two years before moving into my current role. It was challenging but rewarding work and taught me valuable skills that I use every day. I’m excited to return to a call center position where I can continue to learn and grow.”

7. Describe a situation where you had to deal with a difficult customer or coworker.

An interviewer may ask this question to learn more about your interpersonal skills. This is because working with customers or coworkers can be a large part of an automated health systems job. Your answer should show that you have the ability to work well with others and resolve conflict.

Example: “In my last position, I had a coworker who was very critical of my work. They would often make comments about how I could improve my performance. While these comments were helpful, they became excessive after a while. I spoke with them privately about their behavior and asked them to stop making so many comments. After our conversation, they reduced the number of comments they made.”

8. What is your availability for this position?

Employers ask this question to make sure you are available for the job. They want someone who can work full-time and be committed to the position. Before your interview, check out their website or call them to find out what hours they expect employees to work. In your response, let them know that you are able to work those hours.

Example: “I am currently working as a nurse at another hospital, but I would love to transition into this role. My availability is flexible, so I could start immediately if needed. I understand that you have an early morning shift, so I would need to adjust my schedule accordingly. However, I am willing to do whatever it takes to get this job.”

9. When was the last time you worked in a team environment?

Working in a team environment is an important part of working as a programmer. Employers ask this question to make sure you have experience working with others and that you are comfortable doing so. In your answer, explain what made the situation a team environment. Share one or two examples of how you contributed to the team’s success.

Example: “In my last job, I worked alongside three other programmers. We each had our own projects we were working on, but we also collaborated on larger projects together. For example, we once needed to create a new program for the hospital’s website. Instead of each person creating their own page, we decided to work together to create a single webpage that would be easy for patients to navigate.”

10. Provide an example of a time when you were able to use persuasion to successfully convince someone to see things your way.

This question is an opportunity to show your communication skills and ability to persuade others. When answering this question, it can be helpful to think of a time when you were able to convince someone who was initially resistant to change their mind or opinion.

Example: “In my previous role as a nurse, I had the opportunity to work with a patient who was very set in his ways. He didn’t want to take his medication at certain times of the day because he said it made him feel nauseous. However, we explained that taking his medication at those times would help prevent nausea from occurring later on. After some back-and-forth discussion, we were able to come up with a solution where he could take his medication at different times of the day so he wouldn’t have to experience nausea.”

11. Describe a time when you made a mistake because you did not listen well to what someone had to say.

This question is a great way to show your ability to learn from mistakes and how you can improve your communication skills. When answering this question, it’s important to be honest about the mistake you made and explain what steps you took to ensure that you would not make the same mistake again.

Example: “When I was working as an ER nurse, I had a patient who came in with severe stomach pains. After examining him, I determined he had appendicitis and needed immediate surgery. However, when I told the patient, he refused because he did not want to miss work for his job at a local factory. I tried explaining to him that if he didn’t have the surgery, he could die, but he still refused.

I ended up calling his employer to explain the situation and ask for some time off so he could get the surgery. The employer agreed, and my patient got the surgery he needed.”

12. What is your experience working with health insurance plans?

This question can help the interviewer determine your experience with a specific type of health insurance plan. You can answer this question by describing any previous work you’ve done with health insurance plans and how it helped you develop your skills in working with automated systems.

Example: “I have worked with several different types of health insurance plans, including Medicare, Medicaid and private insurance plans. I find that each plan has its own unique system for tracking patient information, which helps me understand what to expect when working with new automated health systems. In my last role, I was responsible for creating reports on patients who were eligible for Medicaid services. This required me to learn more about the Medicaid system and how to navigate through the data to create useful reports.”

13. If hired, how long do you plan on staying at our company?

Employers ask this question to make sure you’re committed to the job and that it’s a good fit for you. They want to know that you plan on staying with them long enough to get your investment in training back. Your answer should show that you are excited about the position, but also realistic about how long you might stay at the company.

Example: “I’m very excited about this opportunity and I hope to be here for many years. I’ve been looking for an opportunity like this for quite some time, so I am ready to commit myself to this role. However, if something better comes along, I will of course take advantage of it.”

14. Tell me about a time when you had to solve a problem without managerial input.

This question can help an interviewer understand your problem-solving skills and how you use them to complete tasks. Use examples from previous work experiences where you had to solve a problem without the support of management or other employees.

Example: “At my last job, I was working on a project that required me to create a new automated system for patient records. The company wanted to implement this system as soon as possible, so they didn’t have time to wait for me to get approval from management before starting the project. Instead, I worked with another employee who helped me develop the system while also completing their own projects.”

15. Have you ever had to lead a team before?

This question can help the interviewer get an idea of your leadership skills. If you have led a team in the past, describe what made you successful and how it helped your team members succeed as well.

Example: “In my last role, I was responsible for leading a team of five other health care professionals. We worked together to create new automated systems that would benefit our patients. My ability to communicate effectively with my team members allowed us to collaborate on projects more efficiently. This ultimately resulted in better patient care and increased efficiency within the department.”

16. What do you know about Medicaid?

This question is a great way to test your knowledge of the healthcare industry. It also allows you to show that you have experience working with Medicaid and other government-funded health systems. When answering this question, make sure to include what you know about how these systems work and why they are important.

Example: “I worked for a hospital that was part of a state’s Medicaid program. I learned a lot about how Medicaid works and how it affects hospitals. In my state, Medicaid patients can receive care at any hospital or clinic as long as their doctor is in the network. Hospitals must provide a certain amount of free care each year, but if they go over that limit, they have to pay back the difference. This system helps ensure that everyone has access to quality medical care.”

17. How much experience do you have working in a fast-paced environment?

Automated health systems are often used in hospitals and other medical facilities that need to process a large number of patients quickly. The interviewer wants to know if you have experience working in this type of environment and how well you can handle it. Use examples from your previous job or describe the skills you developed while working there.

Example: “I worked at a hospital for three years, where I was responsible for maintaining an automated system that processed patient information. This required me to work with multiple teams to ensure all aspects of the system were functioning properly. In my last position, I also had to manage multiple projects simultaneously, which helped prepare me for this role.”

18. What are some ways that you maintain professionalism while working in a high stress environment?

High stress environments are common in the healthcare industry. Employers ask this question to make sure you have strategies for staying calm and focused when things get busy. Use your answer to share a few techniques that help you stay professional even under pressure.

Example: “I find it helpful to take short breaks throughout the day. I also try to limit my multitasking as much as possible, so I can give each task my full attention. Another strategy I use is practicing deep breathing exercises before starting work. This helps me feel more relaxed and ready to tackle whatever tasks come my way.”

19. What type of training do you think you will need to be successful in this role?

This question is your opportunity to show the interviewer that you are willing to learn and grow in this role. You can answer by listing any skills or knowledge you think will be necessary for success, such as:

Technical skills
Healthcare experience
Soft skills
Example: “I have a background in coding and I am eager to learn more about how to code for health systems. I also have some experience working with patients, so I know I would need additional training on how to navigate through an automated system while still providing quality care.”

20. What do you know about Medicare?

This question is a great way to test your knowledge of the healthcare industry. It also allows you to show that you are passionate about helping seniors and other patients who rely on Medicare for their health care needs.

Example: “I know that Medicare is a federal program that provides medical coverage to people over 65 years old, as well as those with disabilities. I have worked in several hospitals where we had many patients enrolled in Medicare, so I am very familiar with how it works. In my last position, I was responsible for updating patient information in our system when they were admitted or discharged from the hospital. This included entering their Medicare number into our system so we could bill them appropriately.”