20 Availity Interview Questions and Answers

When you go to an interview, you want to be prepared to answer questions about the company you’re interviewing with. This is especially true when you’re interviewing with Availity, a healthcare technology company that offers a free access to real-time information and instant responses for healthcare professionals.

To help you prepare, we’ve compiled a list of some of the most common questions that are asked about Availity in interviews. We’ve also included sample answers to help you formulate your own responses.

So whether you’re a seasoned healthcare professional or just starting out, make sure to brush up on your Availity knowledge before your next interview.

Availity Interview Process

The Availity interview process can vary depending on the position you are applying for. However, most positions will require at least a phone screen and a video interview. For some positions, you may also be required to complete a coding challenge or take-home assessment. The interview process can be lengthy, so be prepared to wait a while for a response after each stage. Overall, the interview process is generally positive, with interviewers being friendly and receptive.

1. Why do you want to work for Availity?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention specific aspects of Availity that interest you or what drew you to apply for the position.

Example: “I want to work for Availity because I am passionate about helping people in need. The mission statement of Availity is ‘to improve healthcare by providing real-time information,’ which is something I believe in wholeheartedly. I think Availity is an innovative company with a great team, and I would love to be a part of it.”

2. Do you have any experience working with healthcare software?

This question is a great way to show the interviewer that you have experience with Availity and how it compares to other software. If you don’t have any experience, consider talking about your interest in working with healthcare software.

Example: “I’ve worked with several different types of medical software throughout my career, but I find Availity to be one of the most user-friendly systems out there. It’s easy to navigate and provides me with all the information I need when I’m on call or at work.”

3. What is a time that you had to deal with unhappy customers, how did you handle it?

An interviewer may ask this question to see how you handle conflict and complaints. This is an important skill for customer service roles, but it can also be useful in healthcare positions where patients might have concerns or complaints about their care.

Example: “In my last position as a receptionist at a medical clinic, I had a patient who was unhappy with the wait time they experienced when checking in. They were upset that they had to wait so long before seeing the doctor. I listened to them calmly and explained our current system of scheduling appointments. Then, I offered to reschedule their appointment if they would like to try again another day.”

4. Tell me about your previous experience providing customer service.

Customer service is an important part of working in the healthcare industry. Employers ask this question to make sure you have experience providing quality customer service and can help their customers with any issues they may have. Use your answer to explain how you would handle a situation where a patient had a problem or concern.

Example: “I’ve worked as a receptionist for five years, so I am very comfortable answering phones and helping patients find what they need. If a patient called me with a question, I would first try to answer it myself. If I couldn’t, I would connect them with someone who could help them. I always want to provide my patients with the best care possible.”

5. How would you define excellent customer service?

Customer service is an important part of working in healthcare IT. Your answer to this question will show the interviewer how you would interact with customers and clients at Availity. Use your answer to highlight your customer service skills, including active listening, problem-solving and conflict resolution.

Example: “I believe excellent customer service starts with actively listening to a client or patient’s needs and concerns. I also think it’s important to be empathetic and compassionate when interacting with patients and their families. In my previous role as a technical support specialist, I had many opportunities to provide one-on-one training for new employees. I always made sure that I was able to clearly explain complex concepts in simple terms so everyone could understand.”

6. Describe a recent project where you were able to use your skills and knowledge to make a difference.

This question is a great way to show your interviewer that you are passionate about your work and how it impacts others. When answering this question, try to focus on the positive impact of your work rather than any challenges or obstacles you may have faced.

Example: “At my previous job, I was tasked with creating an online database for all patient information. This included everything from allergies to medical history. The project took several months to complete but once we launched it, it made it much easier for doctors and nurses to access important information quickly. It also helped reduce errors in treatment because they could easily check if a patient had certain allergies before administering medication.”

7. If hired, what would be your approach to assisting customers in finding the best solution for their unique needs?

This question can help the interviewer understand how you will approach your work and interact with customers. Use examples from previous experience to show that you are a problem solver who is eager to learn new things.

Example: “I would first listen carefully to what they need, then I would ask questions to better understand their unique situation. After this, I would research solutions that may be suitable for them based on their needs and budget. If there are no existing solutions that meet all of their requirements, I would find out if they want me to create a custom solution or recommend an alternative.”

8. Are you comfortable troubleshooting technical issues over the phone?

This question can help the interviewer determine if you have experience working with a team to solve problems. Use examples from your previous work experience or describe how you would approach this situation in your new role.

Example: “I’ve worked on several projects where I had to troubleshoot technical issues over the phone. In my last position, we were experiencing connectivity issues and I helped our IT department identify the problem by asking questions about what they saw when they logged into the system. We determined that there was an issue with one of the servers, so I relayed that information to the IT team so they could resolve it.”

9. Give an example of a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a time when you helped a customer solve a problem or provided them with exceptional service.

Example: “When I worked at my previous job, we had a client who was having trouble finding an item in our catalog. After searching through the database and not being able to find what they were looking for, I offered to call them personally to see if there was anything else I could do to help. The client told me that they couldn’t remember the name of the product but knew it was something like ‘the best thing ever.’

I searched through all of our products again and found one that matched their description. They ended up purchasing the product from us and said that they would never shop anywhere else.”

10. What do you know about Availity?

This question is a great way to show your knowledge of the company and its products. If you have experience with Availity, you can use it as an opportunity to share what you know about the company’s mission, values or culture.

Example: “I’ve worked in healthcare for five years now, and I’ve heard of Availity before but never had the chance to work with them. After doing some research on the company, I found out that they are one of the leading providers of real-time information and services for healthcare professionals. They also offer free access to their platform for all medical professionals.”

11. Provide an example of a time when you utilized creative thinking to solve a problem.

This question can help the interviewer determine your problem-solving skills and how you apply them to your work. Use examples from previous jobs that show your ability to think outside of the box and come up with innovative solutions.

Example: “At my last job, I was tasked with finding a way to reduce our hospital’s energy consumption by 10%. After researching ways we could achieve this goal, I realized that many of the hospital’s systems were outdated and needed updating. I worked with the IT department to create an automated system that would save us money on energy costs while also improving patient care.”

12. You will be interacting with clients on a daily basis. How well do you think you can manage client relationships?

This question is designed to assess your interpersonal skills and ability to work with clients. When answering this question, it can be helpful to mention a specific time you managed client relationships well.

Example: “I have worked in customer service for the past five years, so I am very familiar with how to interact with customers on a daily basis. In my previous position, I had one patient who was always calling in to ask questions about their account. After talking with them for a while, I found out that they were just lonely and enjoyed talking to me. So, I started asking them about their family and life outside of our company. They really appreciated that, and we became good friends.”

13. We are looking for someone who has great communication skills. Can you provide us with an example of a time when you used strong written or verbal communications skills to get across a point?

Strong communication skills are important for any role in healthcare. The interviewer may ask you this question to assess your ability to communicate with others and get your point across. Use examples from previous roles where you had to use strong communication skills to solve a problem or help someone understand something.

Example: “In my last position, I was working with a team of nurses who were having trouble understanding how to use the new patient portal we implemented. They would often call me when they needed assistance navigating the system. I created a training session that explained how to navigate the portal and answered common questions about using it. After the training, the nurses felt more confident using the portal and no longer called me for assistance.”

14. Customer satisfaction is very important to us here at Availity, tell us about a time you made sure a customer was satisfied with your service.

Customer service is an important part of any job, and Availity wants to know that you can provide excellent customer service. When answering this question, make sure to highlight your interpersonal skills and ability to solve problems for customers.

Example: “I once had a customer who was having trouble with their login credentials. I spent over 30 minutes on the phone with them troubleshooting until we figured out what the issue was. The customer was very appreciative of my help and said they would recommend our services to others.”

15. What type of tools and resources do you use to help you resolve customer inquiries?

This question can help the interviewer understand how you use technology to solve problems and provide excellent customer service. Use examples from your previous experience to show that you know how to access information quickly and efficiently.

Example: “I have a few favorite tools I use when working with customers. One is Availity’s knowledge base, which has an extensive library of articles on common issues in healthcare facilities. Another tool I find helpful is our online community, where users can ask questions and get answers from other professionals. Finally, I also like using my phone app for quick reference.”

16. How do you prioritize multiple projects?

This question can help the interviewer understand how you manage your time and complete tasks efficiently. Use examples from previous work experiences to explain how you plan, organize and execute projects.

Example: “I use a project management software that allows me to create different task lists for each project I’m working on. This helps me stay organized and ensures I don’t forget any important steps or deadlines. In my last role, I was responsible for managing multiple patients’ medical records while also ensuring all of their needs were met. Using this system helped me prioritize which tasks needed to be completed first so I could meet the deadline.”

17. Explain a situation where you were not successful in resolving a customer issue. What could you have done differently?

An interviewer may ask this question to understand how you respond to challenges and learn from your mistakes. When answering, try to focus on the steps you took to resolve the issue or what you learned from the experience.

Example: “In my previous role as a customer service representative, I had a situation where a patient called in with an urgent concern. The patient was very upset and wanted immediate attention. I tried to calm them down by explaining that our team would address their concerns immediately. However, they were still quite upset when we hung up the phone. Afterward, I realized that I should have offered more empathy and reassurance during the call.”

18. Walk me through your resume.

This question is a great way to show your interviewer that you have experience with Availity and how it can benefit their organization. You should highlight the skills you gained from working with Availity, such as:

Analytical thinking
Problem-solving
Teamwork
Example: “I started my career in healthcare IT at a small hospital where I was responsible for updating patient records and scheduling appointments. After gaining some experience, I moved on to a larger hospital where I worked with Availity. There, I learned more about real-time information access and how to use it to improve patient care. For example, when a doctor would request a specific test result, I could immediately pull up the results and send them to the physician.”

19. How do you stay up-to-date on industry trends?

The healthcare industry is constantly changing, and employers want to know that you are committed to keeping your skills up-to-date. Show them that you have a passion for the field by explaining how you stay current on new developments in technology or changes in regulations.

Example: “I am passionate about my career as a nurse, so I make it a point to read up on any news stories related to the medical field. I also subscribe to several nursing blogs where I can learn more about what’s happening in the world of healthcare. I find this information helps me provide better care to my patients.”

20. We want our employees to take ownership of their position. Can you give us an example of a time when you took initiative at work?

This question is a great way to show your potential employer that you are ready for more responsibility. When answering this question, it can be helpful to think of an example from your current or previous job where you took initiative and the outcome was positive.

Example: “At my last job, I noticed that our patient portal wasn’t working properly. It would often freeze up when users were trying to access their information. I brought this issue to my supervisor, who then informed management. Management decided to hire a new IT company to fix the problem. While waiting for the new system to be installed, we had to use paper records. This caused some delays in care but ultimately led to better technology.”