20 Aveda Interview Questions and Answers

Aveda is a company that creates botanically-based beauty products. If you are interviewing for a position at Aveda, you can expect to be asked questions about your experience with botanical products, your knowledge of Aveda’s products, and your ability to sell Aveda products. In this article, we will provide you with some sample Aveda interview questions and answers to help you prepare for your interview.

Aveda Interview Process

The interview process at Aveda can vary depending on the position you are applying for. For entry-level positions, you may be interviewed by the store manager and district manager. For management positions, you may be interviewed by a regional hiring manager, site director, and next-level-up admin. The interviews are mostly behavioral, with questions about your past experience and how you would handle various situations. Aveda is looking for candidates who are sales-driven and align with their mission statement.

1. Can you tell me about a time when you had to deal with an angry customer?

This question can help an interviewer understand how you handle conflict and whether or not you have experience dealing with unhappy customers. When answering this question, it can be helpful to mention a specific situation where you helped resolve the issue and what steps you took to make sure the customer was satisfied.

Example: “I once had a client who came in for a haircut and color treatment. She left her appointment looking beautiful but later called me complaining that she didn’t like her new hair color. I asked her if there was anything else we could do to fix the problem, but she insisted that she wanted her old hair back. After talking with her for a while, I realized that she just missed her old look. We talked about different ways to achieve similar results and she ended up leaving happy.”

2. What do you know about Aveda’s products and services?

This question helps the interviewer determine if you have experience with Aveda’s products and services. It also shows them how much you know about the company as a whole. When answering this question, try to include information that relates to your previous work experience or any research you’ve done on the company.

Example: “I used Aveda products in my last salon job, so I am familiar with their hair care, skin care and makeup lines. I also researched some of their other products like candles and home fragrances. I think it’s important for beauty professionals to use high-quality products because they can help us provide better service to our clients.”

3. Why are you interested in working for Aveda?

This question is a great way for the interviewer to learn more about your interest in working for their company. When answering this question, it can be helpful to mention specific products or services that you like and why you would enjoy selling them.

Example: “I am interested in working for Aveda because I love the brand’s commitment to sustainability and natural ingredients. I also really appreciate how many of its products are cruelty-free. As someone who cares deeply about animals, I think it’s important to support brands that share these values. I have used Aveda products for years and know that they work well with my sensitive skin.”

4. Tell us why you think you would be a good fit for the company.

This question is a great way for employers to learn more about your interest in their company. They want to know that you have done some research on the organization and are excited about working there. When preparing for this question, make sure you read through the job description and look at the company website. This will help you understand what they value most in their employees.

Example: “I think I would be a good fit for Aveda because of my passion for natural beauty products. I am also very interested in working with people who care about the environment. After reading about the company’s mission statement, it seems like we share many of the same values. I believe I could bring a lot of enthusiasm and creativity to this position.”

5. How did you handle a stressful situation at work?

Employers ask this question to learn more about your problem-solving skills and how you react under pressure. When answering, try to describe a situation where you had to think quickly and solve a problem.

Example: “At my previous job, I was working with a client who wanted to dye her hair red but didn’t want it to fade for at least six weeks. She also wanted the color to be vibrant. I told her that would be difficult because of her dark hair color. However, she insisted on having me do it anyway. After mixing several different colors together, I finally found one that worked. The client loved it, and she returned two months later to show me how well the color still looked.”

6. Have you ever led a team before, if so describe your experience.

Aveda is a company that values teamwork and collaboration. They want to know if you have experience working with others, especially in a team setting. If you do, they will likely ask you more about your experiences.

Example: “I’ve worked on teams before, but I haven’t led one yet. However, I am very comfortable taking charge when needed. In my last position, we had a lot of clients who were unhappy with their service. I took it upon myself to call each client personally and apologize for the inconvenience. I also offered them a discount on their next visit as an apology.”

7. Do you have any experience with sales or selling?

Aveda is a beauty products company that sells its products to consumers and professionals. The interviewer may ask this question to learn about your sales experience, but they also want to know if you have any experience selling high-end products. High-end products require more time and effort to sell because the customer must be willing to spend more money on them. If you do not have direct experience with selling, consider describing a situation where you convinced someone to try something new or buy something from you.

Example: “I’ve never sold anything before, but I did work as a receptionist at a salon when I was in college. There were many high-end products available for sale there, so I had to learn how to convince customers to purchase those items. I learned that it’s important to listen to what the client wants and find out what their needs are. Then, I would explain why our products were better than other options.”

8. What is your schedule like? Is there anything we should know about it?

This question is a way for the interviewer to learn more about your availability and how you plan your schedule. You can answer this question by describing your typical workday, including when you start and end your day and any breaks or lunch times you take.

Example: “I usually arrive at work 30 minutes before my scheduled shift starts. I like to have time to get settled in and ready for the day. During my shifts, I typically work eight-hour days with one 15-minute break during the middle of the day. I also take an hour-long lunch break.”

9. Describe the best manager that you’ve ever worked under.

This question can help the interviewer get a better sense of your work ethic and how you view authority. When answering this question, it can be helpful to mention a specific quality that made them such an effective leader.

Example: “The best manager I’ve ever worked under was my previous manager at Aveda. She always had our best interests in mind and would go out of her way to make sure we were comfortable and happy with our jobs. She also encouraged us to take initiative when making decisions about our work and helped us learn from our mistakes.”

10. If hired, what would you say are your short-term goals?

This question is a great way to determine how ambitious you are and what your goals are for the future. When answering this question, it can be helpful to think about what you would like to accomplish in the next six months or year.

Example: “I have been working as a cosmetologist for five years now, so I am ready to take on more responsibilities at work. My short-term goal is to become an expert colorist by taking advanced classes through Aveda’s training program. In addition, I want to learn more about skincare products and treatments so that I can help my clients with their skin care needs.”

11. Which of our products do you use?

This question helps the interviewer understand your level of experience with Aveda products. It also allows you to discuss a specific product and how it helped you achieve a certain result or benefit.

Example: “I use Pure Abundance oil on my clients before blow-drying their hair, as well as in between color treatments. I find that this product helps strengthen damaged hair while adding shine and softness. This is especially helpful for my clients who have colored their hair at home and need help repairing their locks.”

12. Are you comfortable with multitasking?

Aveda is a fast-paced environment, and the interviewer wants to make sure you can handle multiple tasks at once. Highlight your multitasking skills by describing how you prioritize your work and stay organized.

Example: “I am comfortable with multitasking because I have experience working in a busy salon where I had to manage many clients at once. In my last position, I was responsible for scheduling appointments, answering phones and greeting customers. I also helped other stylists when they were swamped with clients. I find that multitasking helps me get more done during my shift.”

13. Do you have any experience with training new employees?

Aveda is a company that values training and development. They want to know if you have experience with onboarding new employees, as this can be an important part of your role in the organization.

Example: “I’ve had some experience with training new employees at my current job. I was responsible for teaching our front desk staff how to use our computer system and other office software. I also helped them learn about our products and services so they could answer questions from customers. This helped me develop my presentation skills and gave me more confidence when speaking in front of large groups.”

14. Describe your retail experience.

Aveda is a beauty brand that sells its products directly to consumers. As such, the company wants employees who have experience interacting with customers and selling their products. When answering this question, highlight your customer service skills and ability to sell products effectively.

Example: “I worked at a small boutique in my hometown for two years before moving here. I was responsible for greeting customers when they entered the store, helping them find what they were looking for and assisting them if they had any questions about our products. I also helped organize sales events and promotions to help increase sales.”

15. What are some strategies you could implement to increase sales?

Aveda is a company that focuses on customer service and sales. Your answer should show the interviewer how you can help increase sales for Aveda by providing excellent customer service to your clients.

Example: “I believe in building relationships with my customers, which helps me create trust and loyalty. I also make sure to provide them with information about all of our products so they know what each product does and how it can benefit their skin or hair. This strategy has helped me grow my clientele over the years.”

16. What do you think sets Aveda apart from other beauty companies?

This question is an opportunity to show your knowledge of the company and its products. You can highlight a few things that you know about Aveda, such as its mission statement or how it uses natural ingredients in its products.

Example: “I think what sets Aveda apart from other beauty companies is its commitment to using only high-quality ingredients in its products. I also appreciate that all of its products are cruelty-free. Another thing that makes Aveda unique is its philanthropic efforts. For example, for every product sold, Aveda donates one dollar to plant trees.”

17. Do you prefer working alone or with others?

Aveda is a company that values teamwork and collaboration. Your answer to this question can help the interviewer determine if you are a good fit for their organization. If you have experience working in teams, describe your role in the process. If you haven’t worked with others before, explain how you would approach collaborating with your coworkers.

Example: “I enjoy working alone because it allows me to focus on my work without distractions. However, I also value teamwork and collaboration. When I’m working by myself, I like to take time to think about what I want to create. Then, when I collaborate with other team members, we can share ideas and feedback to make our final product even better.”

18. What makes you passionate about cosmetics and beauty?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your passion for cosmetics and beauty, as well as how this career choice fits into your life goals.

Example: “I love working with people and making them feel beautiful. I’ve always been passionate about makeup and hair care products, so becoming a cosmetologist was an obvious choice for me. I enjoy learning new techniques and experimenting with different looks. Working in Aveda’s salon would allow me to do all of these things while helping others look their best.”

19. Describe a time where you were successful at persuading someone.

This question is a great way to show your communication skills and how you can persuade others. When answering this question, it’s important to highlight the steps you took to convince someone of something.

Example: “When I was working at my previous salon, we were having issues with our scheduling software. The company that made the software wasn’t responding to our emails or phone calls about the issue. I called them multiple times until they finally answered. They told me there was no problem with the software but I insisted on speaking to their manager. After some time, they agreed to send us a new computer system.”

20. How would you handle a client who was unhappy with their purchase?

This question can help interviewers understand how you handle customer service situations. In your answer, try to explain what steps you would take to resolve the issue and make sure the client is satisfied with their experience.

Example: “I once had a client who was unhappy with her purchase because she didn’t like the color of the nail polish I used on her nails. She said it wasn’t as bright as the picture online. I apologized for her dissatisfaction and offered to redo her manicure free of charge. After looking at the bottle more closely, I realized that I hadn’t shaken the nail polish well enough before using it. When I applied the second coat, the color was much brighter than the first.”