20 BCD Travel Interview Questions and Answers

BCD Travel is a global travel management company. They help organizations manage their travel programs and provide travelers with the best possible experience.

If you’re interviewing for a job at BCD Travel, you can expect to be asked questions about your experience with travel planning and management, as well as your customer service skills. You may also be asked questions about your knowledge of the company and its products and services.

BCD Travel Interview Process

The interview process at BCD Travel can vary depending on the position you are applying for. Junior travel agent positions may only require a telephone call and an online interview, while corporate travel consultant positions may require a phone interview followed by a face-to-face interview. Overall, the interview process is relatively simple but keep in mind that some positions may be more difficult to obtain than others.

1. How do you handle difficult customers?

This question can help interviewers understand how you handle conflict and challenges. Use examples from your previous experience to show that you can remain calm, solve problems and maintain a positive attitude in challenging situations.

Example: “I once had a customer who was upset because they didn’t receive the tickets they purchased online. I listened carefully to their concerns and asked questions to clarify what happened. After learning more about the situation, I realized that the customer hadn’t read the terms of service before purchasing tickets. They were upset because they thought we should have known this information. I explained our company’s policies and apologized for any inconvenience. The customer accepted my apology and bought tickets again.”

2. What is your experience with travel planning?

This question can help the interviewer learn about your experience with a similar role and how you might fit into their company. Use your answer to highlight any skills or experiences that are relevant to this position.

Example: “I have worked in travel planning for five years, where I helped clients plan vacations based on their preferences and budget. In my last role, I also booked flights and hotels for clients, which gave me valuable insight into what they liked and disliked. This knowledge helps me make better recommendations when booking trips for BCD Travel’s clients.”

3. Can you tell me about a time that you went above and beyond to help a customer?

This question can help the interviewer get a better idea of your customer service skills. They want to know that you’re willing to go above and beyond for customers, so they may ask this question to see if you have any stories about doing just that.

Example: “I had a customer who was looking for a vacation package to Hawaii. She wanted to stay at a specific hotel, but it was sold out everywhere she looked. I searched all over the internet until I found one available room in the hotel she wanted. It wasn’t cheap, but I knew how badly she wanted to go there, so I purchased it for her.”

4. Do you have any experience working in the travel industry?

This question can help the interviewer learn more about your experience and how it relates to their company. If you have relevant experience, share what you learned from that job and how it could be useful in this position.

Example: “I worked as a travel agent for five years before moving to Florida. During my time there, I helped clients plan vacations all over the world. This experience taught me how important it is to listen to my clients’ needs and find solutions that work for them. It also showed me how much fun it can be to plan trips with clients.”

5. Tell us what would make you an excellent resource for our clients.

This question is a great way to assess your customer service skills and how you would interact with clients. When answering this question, it can be helpful to think about what makes you enjoy working in the travel industry.

Example: “I love helping people plan their vacations because I find it so rewarding when they come back and tell me that everything went well. It’s also important to me that my clients have an enjoyable experience, which is why I always make sure to go above and beyond for them. For example, last year one of my clients was having trouble finding a hotel room that met all of their needs. I spent over an hour on the phone with them until we found a suitable option.”

6. Why are you interested in this position?

Employers ask this question to learn more about your background and why you are interested in working for their company. Before your interview, research the job description thoroughly and make sure that you can explain how your skills match up with what they’re looking for. You should also read through the company’s website to see if there is any information on their culture or values. Try to relate your answer to these things when possible.

Example: “I am very excited to apply for this position because I have always been passionate about travel. When I was younger, my family took a trip to Europe where we visited many different countries. Ever since then, I’ve wanted to be able to help others plan their own trips. After reading through the job description, I noticed that BCD Travel has a lot of opportunities for growth. I think I would be a great fit for this role.”

7. BCD Travel is a global company. Do you have any experience working in a global environment?

This question is an opportunity to show the interviewer that you are comfortable working with people from different cultures and backgrounds. Use your answer to highlight a time when you worked with someone who was different than you, how you overcame any challenges and what you learned from the experience.

Example: “I have had the pleasure of working with many colleagues from around the world in my previous role as a travel agent. I found it very rewarding to learn about other cultures and customs while helping customers plan their trips abroad. One customer I helped recently was traveling to Germany for Oktoberfest. She wanted to know where she could find authentic German food and beer. I researched some local restaurants and breweries near the festival grounds so she could enjoy her trip even more.”

8. Have you ever worked on a team project? Describe it.

This question can help the interviewer understand your teamwork skills and how you interact with others. When answering, it can be helpful to describe a specific project that involved collaboration and communication.

Example: “In my last position as an assistant travel agent, I worked on a team of three other agents. We all had different strengths and weaknesses, but we were able to work together to find solutions for our clients’ needs. For example, one day a client called in asking about cruises. My coworker was more experienced with cruise ships, so she took over the call and helped the customer book their trip.”

9. When was the last time you had to deal with an unhappy client, how did you handle it?

This question is a great way to determine how you handle conflict and whether or not you have the ability to diffuse it. It’s important that you show your interviewer that you can be assertive when needed, but also empathetic and willing to help resolve any issues.

Example: “I had an unhappy client once who was upset because they didn’t get their preferred room at the hotel we booked for them. I listened to what they were saying and tried to understand where they were coming from. After hearing their concerns, I offered to find them another hotel with similar amenities as the one we originally booked. They agreed, and everything worked out in the end.”

10. We want someone who will be able to work independently, but also collaborate when needed. How would you describe yourself?

This question is a great way to see how the candidate will fit into the company culture. It’s important that you hire someone who can work well with others, but also independently. When answering this question, it’s best to describe yourself as an independent and collaborative person.

Example: “I would say I’m both independent and collaborative. While I am comfortable working on my own, I enjoy collaborating with others when needed. For example, if I have a problem or need help, I would reach out to my team members for support.”

11. How many years of experience do you have with booking business travel?

This question can help the interviewer determine your level of experience with booking travel for business clients. If you have a lot of experience, you may be able to answer questions about how you handled specific situations in the past. If you don’t have much experience, you can talk about what you would do if faced with similar challenges.

Example: “I’ve been working as a travel agent for five years now. I started out by helping my friends and family book their vacations before moving on to booking trips for small businesses. I’ve learned a lot from each client I’ve worked with over the years, so I’m confident that I could handle any situation that came up.”

12. If you were tasked with creating a new service for a client, how would you go about doing it?

This question is a great way to assess your problem-solving skills and ability to work in a team. When answering this question, it can be helpful to describe the steps you would take when creating a new service for a client.

Example: “If I were tasked with creating a new service for a client, I would first meet with them to learn more about their needs. Then, I would create a list of all possible services that could benefit them. After making a shortlist of those services, I would present my ideas to the rest of the team so we could collaborate on which ones are best suited for our clients.”

13. Are you comfortable handling multiple tasks at once?

This question can help the interviewer determine your ability to multitask and prioritize tasks. When answering, it can be helpful to mention a time when you successfully handled multiple projects or assignments at once.

Example: “In my previous role as an event planner, I was responsible for coordinating multiple aspects of events such as catering, entertainment and venue selection. While this may have been overwhelming at times, I learned how to manage my time effectively so that I could complete all of my tasks on time. This helped me develop my organizational skills and learn how to delegate tasks to other members of my team.”

14. Give an example of a time where you were able to save money for one of your clients.

This question is a great way to show your ability to save money for clients and how you can help them get the most out of their vacation.

Example: “I had a client who was looking at booking a five-star resort in Hawaii, but I found that they could book a similar resort in Mexico for half the price. The client decided to go with my recommendation and saved thousands of dollars on their trip. They were so happy with the savings that they referred me to all of their friends.”

15. What is something that you think we could improve upon as a company?

This question is a great way to show your willingness to provide constructive criticism. It also shows that you are willing to help the company improve and grow. When answering this question, it can be helpful to think of something specific about the company or its culture that you would like to see changed.

Example: “I noticed that there aren’t many opportunities for advancement within the company. I think that if BCD Travel offered more training programs and certifications, employees could advance their careers in the company. This would allow them to learn new skills and become more valuable members of the team.”

16. Our company culture is very collaborative and friendly. Do you think you would fit well into this type of environment?

This question is a great way for the interviewer to get to know you better and see if your personality would be a good fit with their team. When answering this question, it can be helpful to mention specific things about yourself that make you a collaborative or friendly person.

Example: “I think I would fit well into BCD Travel’s culture because I am very outgoing and love meeting new people. I also have a lot of experience working in teams and collaborating with others on projects. I find that I work best when I’m communicating with my coworkers and asking them questions about what they’re doing so we can all work together more effectively.”

17. How many trips have you booked in the past year?

This question can help the interviewer determine how much experience you have booking travel. If you haven’t booked many trips, you can explain why and what your previous experience was with booking travel.

Example: “I’ve booked five trips in the past year. I started working at a local travel agency where I helped customers book their flights and hotels. I learned about different destinations and how to find the best deals for my clients. After gaining more experience, I became an expert at finding the best prices for my clients.”

18. If hired, what would be your biggest strength that you would bring to the table?

Employers ask this question to learn more about your strengths and how they can help you succeed in the role. When answering, think of a skill that is relevant to the job description or one that you have developed over time.

Example: “My biggest strength would be my ability to work well under pressure. I’ve worked with many clients who are on tight schedules, so I am used to working quickly while still providing excellent customer service. This has helped me develop my multitasking skills as well.”

19. Do you have experience with using Sabre?

Sabre is a travel management system that BCD Travel uses. The interviewer wants to know if you have experience using this software and how well you can use it. If you do not have experience with Sabre, explain what other systems you are familiar with and how they compare.

Example: “I’ve used Sabre in my previous position as an assistant manager at a hotel. I was responsible for managing the reservations of our guests, so I had to learn how to use Sabre. It took me some time to get comfortable with the system, but once I did, I found it easy to navigate. I would say I’m proficient in using Sabre.”

20. What motivates you to succeed?

Employers ask this question to learn more about your personality and how you will fit into their company culture. When answering, it can be helpful to mention a specific example of something that motivated you in the past.

Example: “I am motivated by helping others succeed. In my last role as an assistant manager at a restaurant, I noticed one of our servers was having trouble remembering orders. I offered to help her practice taking orders so she could improve. She thanked me for my help, and we both learned from the experience. This motivates me to always do my best because I know I can make a difference.”