20 BECU Interview Questions and Answers

BECU is a not-for-profit credit union owned by its members. They are dedicated to providing their members with better rates, lower fees, and financial education.

If you’re applying for a job at BECU, you can expect to be asked a variety of questions about your qualifications, work history, and availability. In this guide, we’ve assembled a list of BECU interview questions and answers to help you prepare for your interview.

BECU Interview Process

The interview process at BECU can vary depending on the position you are applying for. For some positions, like Customer Care Representative and Member Consultant II, you may have a phone screen with a recruiter followed by an in-person interview. For other positions, like Bank Teller, you may have a video interview. The length of the hiring process can also vary, but it is generally not very long. Overall, the experience is generally positive, with most people finding the interviews to be professional and informative.

1. Why do you want to work at BECU?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about BECU that interests you or how your skills and experience align with the job description.

Example: “I want to work at BECU because I am passionate about helping people achieve financial freedom. I have worked in customer service for five years now, and my goal is to move into a management role where I can use my communication and problem-solving skills to help others. I also love working with technology, which is one of BECU’s specialties.”

2. What is your experience with sales and customer service?

This question is a great way for the interviewer to learn more about your experience with customer service and sales. You can use this opportunity to discuss how you have helped customers in the past, as well as any previous sales experience you may have had.

Example: “I’ve worked in customer service for five years now, where I help customers find the right financial solutions for their needs. In my last role, I also helped develop new sales strategies that increased our revenue by 20% within six months. This was an amazing accomplishment for me, and it’s something I’m very proud of.”

3. How would you handle a situation where a member was upset about something?

This question can help the interviewer assess your customer service skills. It’s important to show that you’re willing to listen and empathize with members who are upset or frustrated.

Example: “I would first make sure I understood what they were upset about, then I’d apologize for any inconvenience caused by our bank. If it was a problem with their account, I would offer to fix it right away. If it was something more complicated, I would explain how we could resolve the issue and set up a time to follow up with them.”

4. Do you have any banking or credit union experience?

This question is a great way for the interviewer to learn more about your background and how it relates to this role. If you have banking or credit union experience, share what you learned from that position and how it can help you succeed in this role.

Example: “I worked as a teller at my local bank for two years before I started working here. During that time, I learned how important customer service is when dealing with customers of all ages. I also learned how to multitask while still providing excellent customer service. These skills are especially helpful now that I’m working as a financial advisor.”

5. Tell me about the last time you had to deal with an angry customer, how did you handle it?

This question is a great way to see how you handle conflict and can help employers understand your customer service skills. When answering this question, it’s important to show that you’re willing to go above and beyond for customers.

Example: “I once had a customer who was upset because they didn’t receive their money on time. I listened to what they were saying and apologized for the inconvenience. Then, I explained why there was a delay in receiving their funds and offered them an additional $50 as compensation. They accepted my apology and agreed to wait another week for their money.”

6. Give me an example of when you went above and beyond for a customer.

This question is a great way to show your dedication and willingness to help others. When answering this question, it can be helpful to mention the specific actions you took that helped the customer.

Example: “When I was working at my previous job, one of my customers came in with a large amount of money they needed to deposit. They were nervous about carrying so much cash around, so I offered to take them back to their car and count the money for them. This allowed them to feel more comfortable depositing the money and saved me time by counting it before depositing it.”

7. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to see how you work with others and your conflict resolution skills. When answering, it can be helpful to mention the steps you took to resolve the conflict and what you learned from the experience.

Example: “In my last role as an assistant manager at a restaurant, I was working on a team project where we had to create a new menu for the restaurant. My coworker and I disagreed on some of the dishes that should be included on the menu. We talked about our opinions and decided to compromise by including both dishes on the menu. This helped us learn more about each other’s ideas and find ways to make them work together.”

8. Have you ever worked in a fast-paced environment before?

This question can help the interviewer determine if you are comfortable with a fast-paced work environment. If you have, explain how you handled it and what skills helped you succeed in that type of workplace. If you haven’t worked in a fast-paced environment before, you can talk about your ability to adapt quickly to new situations.

Example: “I’ve worked in a fast-paced environment before at my previous job where I was responsible for helping customers find the right financial products for their needs. This required me to be able to multitask between answering phones, talking to customers and researching different options for them. I am used to working under pressure and always strive to meet deadlines.”

9. Describe your management style.

This question can help the interviewer determine how you would manage your team members. Your management style is a reflection of your values and beliefs, so it’s important to be honest when answering this question.

Example: “I believe in being an approachable manager who encourages my employees to ask questions and voice their opinions. I think that by encouraging open communication, I can create a more collaborative work environment where everyone feels comfortable sharing their ideas. In my last role, I had a team member who was struggling with a project. Instead of assigning them additional tasks, I offered to meet with them one-on-one to discuss what they were working on and offer advice.”

10. How would you define excellent customer service?

This question is an opportunity to show your interviewer that you understand what excellent customer service looks like. You can use examples from previous jobs or personal experiences to explain how you define and practice great customer service.

Example: “Excellent customer service means providing a positive experience for the customer every time they interact with us. I believe it’s important to listen to customers, solve their problems quickly and provide them with information in a way that makes them feel comfortable. In my last role as a teller at a bank, I had a customer who was upset because she didn’t receive her monthly statement. She was worried about overdrafting, but I assured her that we would send another statement right away. We sent her a new statement within 24 hours, and she was happy with our resolution.”

11. Do you think that you are a good fit for the company culture here at BECU?

Employers ask this question to see if you have done your research on the company. They want to know that you are excited about working for their organization and that you would fit in with their team. Before your interview, read through BECU’s website or social media pages to learn more about what they value as a company. Think of ways that you can relate these values to your own personality and work style.

Example: “I think I am a great fit for the culture here at BECU because I share many of the same values. For example, I believe that it is important to treat others with respect and kindness. I also feel strongly about giving back to my community. I noticed that BECU has a program where employees can volunteer together once per month. I think that this is an excellent way to give back while also strengthening our relationships with one another.”

12. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. Employers want to know that you’re looking for advancement opportunities within their company. When answering this question, be honest about your future plans but also emphasize how they align with the job you’re applying for.

Example: “I hope to still be working at BECU in five years. I’m very passionate about customer service, and I love helping people find solutions to their financial problems. I would like to continue growing my knowledge of banking products and services so I can help more customers achieve their financial goals.”

13. Are you comfortable working with numbers and money?

This question is a good way to determine if you are qualified for the position. Employers ask this question because they want to know that you have experience working with numbers and money. They also want to make sure that you can handle the responsibilities of the job, which include calculating interest rates and processing transactions. When answering this question, be honest about your experience and highlight any skills or knowledge you have in this area.

Example: “I am very comfortable working with numbers and money. In my previous role as an accountant, I was responsible for balancing the books each month and making sure all financial records were accurate. I enjoy math and find it easy to work with numbers. I also understand how important accuracy is when dealing with money.”

14. What kind of experiences have you had working as part of a team?

This question can help the interviewer gain insight into your ability to collaborate with others. When answering, it can be beneficial to mention a specific time when you worked well as part of a team and helped achieve a goal or overcome an obstacle.

Example: “In my previous role, I was part of a small marketing team that focused on creating content for our company’s blog. We met once a week to discuss what we were working on and how we could improve our processes. This allowed us to share ideas and learn from each other. In one instance, one of my teammates had some great insights about social media engagement that helped me create more effective posts.”

15. What do you think is the most important thing to remember when trying to be innovative?

This question is a great way to show your knowledge of innovation and how it can be used in the workplace. When answering, you should focus on what makes innovation important and why it’s beneficial for businesses.

Example: “Innovation is one of the most important things to remember when trying to be successful at work because it allows companies to stay ahead of their competition. It also helps them find new ways to improve their products or services so they can provide better experiences for their customers. I think that being innovative means finding new solutions to problems and creating new opportunities for success.”

16. If hired, what would be your approach to designing software for an assembly line?

This question is a great way to test your problem-solving skills and ability to apply them in the workplace. Your answer should include an example of how you would approach this task, as well as what steps you would take to complete it successfully.

Example: “I would first identify the specific needs of the assembly line by interviewing employees who work there. I would then create a prototype that allows for easy input and output of data. After testing the software with employees, I would make any necessary adjustments before implementing it on the assembly line.”

17. What is your experience with designing and releasing software?

This question is an opportunity to show your expertise in a specific area of technology. If you have experience with designing and releasing software, describe the process from start to finish. If you don’t have direct experience, you can still answer this question by describing what you’ve seen or learned about the process.

Example: “In my last role as a developer, I was responsible for creating new features and fixing bugs within existing software. My team would meet every week to discuss our progress on projects and set goals for the next week. We used Agile development methodologies that allowed us to release updates to customers at least once per month.”

18. Provide an example of a software development project you have worked on.

This question can help the interviewer determine your experience with technology and how you apply it to a work environment. When answering this question, consider describing a project that helped your company or organization achieve its goals.

Example: “In my last role as an IT specialist for a small business, I worked on several projects throughout the year. One of these was helping the marketing department create a website that would allow customers to purchase products online. This required me to learn about e-commerce platforms and develop a system that integrated with the company’s existing software. After working with the marketing team to design the site, I implemented the platform and trained employees on using it.”

19. What are your thoughts on the current state of the automotive industry?

The automotive industry is a major focus of BECU, and the interviewer wants to know your thoughts on how it’s changing. Your answer should show that you understand the current state of the industry and have ideas for how it can improve.

Example: “The automotive industry has changed dramatically in recent years. There are more electric vehicles available than ever before, which is great because they’re much better for the environment. However, I think there needs to be more infrastructure for charging these cars. It would also be helpful if there were more public transportation options so people didn’t need their own car to get around.”

20. How do you think electric vehicles will impact the automotive market in the next 5-10 years?

This question is a great way to assess your knowledge of the automotive industry and how it’s changing. It also shows that you’re aware of BECU’s focus on electric vehicles, which can be an important part of their business. Your answer should show that you understand the current state of the market and what changes are likely in the future.

Example: “I think electric vehicles will continue to grow in popularity as they become more affordable for consumers. As battery technology improves, I expect we’ll see longer ranges and lower costs. This will make them even more appealing to drivers who want to save money on fuel and reduce their carbon footprint.”