20 BlueCross BlueShield of Tennessee Interview Questions and Answers

Prepare for the types of questions you are likely to be asked when interviewing for a position at BlueCross BlueShield of Tennessee.

When you go for a job interview at BlueCross BlueShield of Tennessee, you can expect to be asked questions about your experience in the health insurance industry, your knowledge of the company’s products, and your ability to work with clients. You may also be asked questions about your ability to handle customer service issues and handle claims.

BlueCross BlueShield of Tennessee Interview Process

The interview process at BlueCross BlueShield of Tennessee can vary depending on the position you are applying for. For some positions, such as customer service representative or project manager, the process may be relatively short and straightforward. For other positions, such as claims examiner or biostatistical research analyst, the process may be longer and more difficult. Overall, the experience of interviewing with BlueCross BlueShield of Tennessee is generally positive, with most applicants finding the interviewers to be friendly and professional.

1. What is your experience with BlueCross BlueShield?

This question is a great way to show your knowledge of the company and how you can contribute to its success. If you have experience with BlueShield, share what you liked about it. If you don’t have any direct experience, talk about other health insurance companies that are similar in structure or function.

Example: “I’ve had BlueCross BlueShield for my entire life because my parents work for this company. I know that there are many different types of plans offered by BlueCross BlueShield, so I am familiar with all of them. I also understand the benefits of each plan and which ones would be best for specific situations.”

2. Explain a time when you had to work on a team that was not functioning well, how did you handle it?

When you work for a large company like BlueCross BlueShield, there are often many teams that need to collaborate. This question is asking you to show your ability to handle conflict and help others resolve their differences.

Example: “I once worked on a team where one of the members was constantly late to meetings. It became an issue because we were all supposed to be working together to create a marketing campaign. I talked with this person about it privately and they agreed to try to arrive on time more often. After that, if they were ever running late, they would call in advance so we could adjust our schedule.”

3. Tell me about a time where you were successful in implementing a change at the company.

When an interviewer asks you this question, they want to know how you can contribute to the success of their organization. When answering this question, it’s important to highlight your ability to work as part of a team and communicate effectively with others.

Example: “In my last position at BlueCross BlueShield, I was tasked with creating a new marketing campaign for our company. I worked closely with my supervisor on developing the idea and then presented it to the board members. They loved the idea and approved it, so we began implementing it across all platforms.”

4. How do you measure productivity?

This question can help the interviewer understand how you measure your own success and how you might contribute to the company’s overall productivity. Use examples from past jobs where you were able to increase efficiency or decrease time spent on projects.

Example: “I believe that measuring productivity is important because it helps me see what areas I need to improve in and which ones I’m excelling at. At my last job, I used a project management software called Trello to keep track of all of my tasks for each day. This helped me stay organized and allowed me to check off items as I completed them. It also gave me an opportunity to reflect on my work and make changes if needed.”

5. Why do you want to work for BlueCross BlueShield?

This question is a great way for the interviewer to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of the job that you are excited about or how your skills and experience align with the position’s requirements.

Example: “I am very interested in working for BlueCross BlueShield because I have heard so many good things about the organization. I know that you offer excellent benefits and opportunities for career advancement, which is something I am looking for as I continue my healthcare career. I also love the idea of helping people get access to quality healthcare.”

6. General Motors is a company that emphasizes innovation. What do you think is the most important thing to remember when trying to be innovative?

General Motors is a company that values innovation, and it’s important to show you understand how to be innovative. When answering this question, explain what makes innovation so important and give an example of when you were able to innovate in your previous position.

Example: “Innovation is the key to success for any business because it allows companies to stay ahead of their competition. I think one of the most important things to remember when innovating is to always keep the customer in mind. If you can create something that will benefit them, they’ll be more likely to buy from you.”

7. Describe a time when you exceeded customer expectations and what steps you took to make sure they were happy.

This question is a great way to show your customer service skills and how you can help others. When answering this question, it’s important to focus on the positive impact you had on the customer and what steps you took to ensure they were happy with your work.

Example: “When I worked at my previous job as an insurance agent, I was helping a client who needed to find a new doctor for their family. They wanted someone that would be able to provide care for all of their needs, including pediatric care. After looking through our database, we found a few doctors that fit their criteria. However, one of them was out of network.

I called the doctor to see if there was any way he could accept BlueCross BlueShield patients. He said he would look into it and get back to me within a week. A week later, he called me back and told me he would be willing to take BlueCross BlueShield patients. The client was so excited when I told her the news.”

8. Do you have any experience working with an ERP system or other software systems?

If the interviewer asks you this question, it’s likely because they want to know if you have experience with their company’s ERP system. If you do not have any experience working with BlueCross BlueShield’s ERP system, explain that you are willing to learn and adapt to new systems.

Example: “I’ve worked with several different ERP systems in my career, but I’m always open to learning a new system. When I started at my last job, I had no experience with the software system we used, but I was able to quickly learn how to use it. I am confident that I can adapt to any new systems or processes that your organization uses.”

9. What would you say is your greatest strength?

This question is a common one in interviews, and it’s important to be honest about your strengths. Employers want to know what you’re good at so they can use those skills to help the company succeed. When answering this question, think of something that will benefit the job you’re applying for.

Example: “My greatest strength is my ability to work well with others. I have always been someone who enjoys helping others, and I find great joy in making sure people are healthy and happy. In my previous position as a nurse, I was often complimented on how kind I am to patients. I believe that kindness is an important quality in healthcare professionals.”

10. Can you tell me about a time when you were working on a team project and there was conflict, how did you handle it?

This question is a great way to learn more about your potential colleague’s ability to work with others and resolve conflict. It also helps employers understand how you might fit in with their current team members.

Example: “In my last position, I was working on a project that required me to collaborate with several other employees. One of the employees I worked with often would make comments that were inappropriate or unprofessional. When I asked him to stop making these comments, he became defensive and said I didn’t know what I was talking about.

I decided to speak with our supervisor about the situation so they could help diffuse the tension between us. They spoke with both of us separately and helped us come up with a compromise where we could all get our work done without having any further conflicts.”

11. Have you worked closely with a business analyst before?

Business analysts are professionals who help businesses and organizations develop strategies for their operations. They also assist in the development of software applications that support business processes. If you have worked with a business analyst before, describe your experience working together. If you haven’t, explain what you would do if you were assigned to work with one.

Example: “I’ve never had the opportunity to work closely with a business analyst, but I am familiar with the role they play in an organization. In my previous position as a claims processor, I was responsible for identifying opportunities for improvement within our department. I developed a process for tracking these improvements and implemented it throughout the company.”

12. What do you know about our company?

This question is a great way to test your research skills and show the interviewer that you’re serious about this role. Before your interview, make sure to read through the job description and familiarize yourself with the company’s mission statement, values and goals. You can also look at their website for more information on what they do.

Example: “I’ve been following BlueCross BlueShield of Tennessee for quite some time now because I’m so impressed by the work you do in the community. I know that you have a strong commitment to improving the health of Tennesseans, which is why I am excited to apply for this position. I think my experience as an insurance agent would be a great fit for this organization.”

13. What drew you to apply for this position?

This question is a great way to learn more about the candidate’s interest in this role. It also allows you to see if they have done any research on the company and its goals. When answering, be sure to highlight what attracted you to this position and how it fits into your career goals.

Example: “I am interested in working for BlueCross BlueShield of Tennessee because I believe that health care should be accessible to everyone. Your mission statement aligns with my own beliefs, which is why I would love to work here. As someone who has worked in healthcare for many years, I know how important it is to provide quality care to all patients.”

14. Provide an example of a process improvement you implemented on a previous job.

This question is an opportunity to show your ability to work as part of a team and implement change. When answering this question, it can be helpful to provide specific details about the process you improved and how that helped your employer or organization.

Example: “At my previous job, I noticed that our customer service representatives were having trouble keeping up with all the calls they received each day. This was causing some customers to have to wait longer than usual for their questions to be answered. So, I worked with my supervisor to create a new call queue system that would allow us to better manage incoming calls. The new system allowed us to answer more calls per hour, which resulted in shorter wait times for customers.”

15. If I called your last supervisor, what would they say are your strengths and weaknesses?

This question is a great way to learn more about the candidate’s work history and how they’ve developed their skills. It also helps you understand what your potential supervisor might think of you if you’re hired. When answering this question, be honest and try to focus on your strengths.

Example: “My last supervisor would say that I’m an extremely hard worker who always strives for excellence in my work. They would also mention that I sometimes have trouble meeting deadlines because I want to make sure everything I do is perfect.”

16. We deal with claims all day long, how would you approach customers who are upset with their claim?

This question is a great way to test your customer service skills. It’s important that you show the interviewer how you would handle this situation with empathy and professionalism.

Example: “I understand that customers can be upset when they have to file a claim, so I would first listen to their concerns and try to answer any questions they may have. If there are any issues with the claim, I will work with them to find a solution. For example, if they were denied coverage for a certain procedure, I would help them find an alternative treatment or doctor who could provide it.”

17. Do you have any experience with data analysis?

This question is a great way to determine how much experience you have with the company’s industry. If you don’t have any experience, it’s important to explain what data analysis means and why you’re interested in learning more about it.

Example: “I’ve never had an opportunity to work with data analysis before, but I’m very interested in learning more about it. In my previous position, I worked as a customer service representative where I was responsible for answering questions from customers who called into our call center. One of my favorite parts of that job was using my problem-solving skills to help customers find solutions to their problems.”

18. Are you familiar with HIPAA regulations?

HIPAA stands for the Health Insurance Portability and Accountability Act, which is a federal law that protects patients’ privacy. The interviewer may ask this question to make sure you understand how important it is to keep patient information confidential. In your answer, explain why confidentiality is so important in healthcare.

Example: “I am very familiar with HIPAA regulations because I have worked in healthcare for many years. Keeping patient information private is essential to providing quality care. If someone’s medical records were released without their consent, they could be at risk of identity theft or other types of fraud. As a nurse, I always made sure to protect my patients’ privacy by keeping all of their information confidential.”

19. How much experience do you have with creating reports?

BlueCross BlueShield of Tennessee may ask this question to learn more about your experience with reporting and how you’ve used it in the past. To answer, think about a time when you created a report that helped your team or organization achieve its goals.

Example: “In my last position as an HR manager for a small business, I was responsible for creating weekly reports on employee performance. These reports included information like attendance rates, productivity levels and other metrics that helped me identify areas where employees needed improvement. This allowed me to create individualized training plans for each employee so they could improve their performance.”

20. How many hours per week are you able to commit to this role?

This question is a great way to determine how much time you’re willing to dedicate to this role. It’s important that your schedule aligns with the company’s expectations, so it’s best to be honest about your availability and discuss any potential conflicts or challenges you may have in meeting those requirements.

Example: “I’m able to work 40 hours per week, Monday through Friday from 8 a.m. to 5 p.m. I am also available for occasional evening meetings if needed.”


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