20 Bolt Interview Questions and Answers

As the demand for on-demand transportation services continues to grow, so does the need for qualified drivers. If you’re looking to become a driver for Bolt, you’ll need to go through an interview process. In this article, we’ll provide some sample questions and answers that you can use to prepare for your interview.

Bolt Interview Process

The interview process at Bolt is lengthy, and can take up to several months. You will first be asked to complete an assignment, which can take a few days to complete. After that, you will be interviewed by a manager, and then by a team. Finally, you will be interviewed by the head of recruitment.

1. Do you have any experience working with customer service?

Customer service experience is a valuable skill to have in the transportation industry. Employers may ask this question to see if you have any relevant experience and how it might apply to their company. If you do, share an example of when you helped a customer solve a problem or answer their questions. If you don’t have direct experience, you can talk about your communication skills and empathy for others.

Example: “I’ve never worked directly with customers, but I am very empathetic and good at listening to people. When I was working as a courier, I had a customer who was upset because they didn’t receive their package on time. I listened to them explain what happened and apologized for the inconvenience. Then, I researched the issue and found out that there was a delay in shipping due to weather conditions. I explained the situation to the customer and offered a discount on their next order.”

2. How would you handle a dispute between two drivers and take action to make sure it doesn’t happen again?

This question is an opportunity to show your problem-solving and conflict resolution skills. You can describe a situation where you had to resolve a dispute between two drivers, or how you would handle one if it happened in the future.

Example: “I would first make sure that both drivers were aware of the company’s policies and procedures for handling disputes. If they still disagreed with each other, I would try to mediate between them by listening to their concerns and finding common ground. If this didn’t work, I would have to follow up with both drivers after investigating the incident to determine who was at fault.”

3. What are your thoughts on the state of ride sharing in Europe?

Ride sharing is a major part of Bolt’s business, so the interviewer may want to know your thoughts on how it has developed in Europe. Use this question as an opportunity to show that you have knowledge about ride-sharing and its impact on European cities.

Example: “I think ride sharing is a great way for people to get around their city without needing to own a car. However, I also understand that there are some issues with ride-sharing services like Uber and Lyft. For example, many drivers don’t feel they’re fairly compensated for their work. In my last role, I worked with a team to develop a new ride-sharing app that would give drivers more control over their pay.”

4. Why do you want to work for Bolt?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. Use your answer to highlight any specific aspects of Bolt that interest you, such as its mission or values.

Example: “I want to work for Bolt because I am passionate about sustainable transportation solutions. I believe in the company’s goal of reducing traffic congestion by providing more efficient ways to move people around cities. I also think it is important to support local businesses, so I would love to be part of a team that helps small companies grow.”

5. Describe a time where you had to prioritize, how did you choose what comes first?

This question is a great way to see how you prioritize your tasks and responsibilities. It can also show the interviewer what skills you have that are transferable to this role.

Example: “In my previous position, I was responsible for managing multiple projects at once. One of my main priorities was always making sure our customers were happy with their experience. This meant that if there was an issue with one of our drivers or delivery drivers, I would put all other work aside until it was resolved. Another priority was ensuring that our drivers had everything they needed to do their job well. This included having enough vehicles on hand so that no driver ever had to wait too long.”

6. Have you ever used our app before?

This question is a great way to see if the candidate has experience with your company’s products. If they have, you can ask them about their experiences and what they liked or disliked about it. If they haven’t used the app before, you can explain how it works and give them an overview of its features.

Example: “I’ve used Bolt’s app in the past when I was looking for a ride home from work. The app was easy to use and had all the information I needed to get a ride. It also showed me other options that were available at the time, which helped me decide on my preferred method of transportation.”

7. What is one thing that could be improved about our app?

This question is a great way to show your critical thinking skills and how you can improve processes. When answering this question, it’s important to be honest about what could be improved but also highlight the positive aspects of the app.

Example: “One thing I noticed when using Bolt was that there were some issues with the GPS tracking on my driver profile. This made it difficult for me to see where other drivers were in relation to myself. However, once I contacted customer service, they were able to help me fix the issue by resetting my account.”

8. Tell me about a time when you disagreed with your manager, how did you handle it?

When answering this question, it can be helpful to provide an example of a time when you disagreed with your manager but still managed to work together and find a solution. This shows that you are able to respectfully disagree with authority figures while maintaining a positive relationship.

Example: “I once had a disagreement with my manager about the best way to handle a customer complaint. I felt like we should offer the customer a refund, but my manager thought they could resolve the issue over the phone. After discussing our different opinions, we decided to try both approaches. We offered the customer a refund first, and if they were not satisfied, we would call them back.”

9. Describe your programming style and methodology.

This question is an opportunity to show your interviewer that you have a unique style and approach to programming. You can describe how you use different tools, languages or frameworks to solve problems and complete projects.

Example: “I am a very organized programmer who likes to keep my code clean and easy to read. I prefer using object-oriented programming languages like Java because they allow me to create reusable classes and objects that make it easier for me to write and maintain large programs. I also enjoy using test-driven development methodologies when creating new software applications.”

10. Would you be comfortable driving a passenger around without much conversation or interaction?

This question is a way for the interviewer to assess your ability to be friendly and engaging with passengers. It’s important that you show the interviewer that you can be friendly, but also understand when it’s appropriate to have small talk or conversation with passengers.

Example: “I believe that I am an outgoing person who enjoys talking with others. However, I know that there are times when it’s best to keep quiet in order to give my passenger their space. If they’re looking out the window or reading on their phone, I would respect that and not try to initiate conversation. However, if they seem open to conversation, I would happily engage them.”

11. Tell us why we should hire you as a driver over someone else who also has a car and a clean driving record.

This question is a great way for the interviewer to learn more about your personality and how you would fit into their company. You can answer this question by describing what makes you unique as a driver, such as your experience or your ability to work well with others.

Example: “I have been driving for Bolt for over two years now, so I know all of the ins and outs of the platform. I am also very friendly and easy to get along with, which means that my passengers always leave my car happy. I think these qualities make me an excellent candidate for this position.”

12. Are you available to work weekends/nights/holidays?

Employers may ask this question to see if you’re willing to work when their business is busiest. If you are, they might also want to know how you handle working during these times.

Example: “I am available to work weekends and nights, however I do not drive on holidays. I have a lot of respect for drivers who choose to work on holidays because it’s often the most hectic time of year for ride-hailing companies. However, I would prefer to work during the weekdays so that I can spend more time with my family.”

13. What do you think is more important: quality work or getting things done quickly?

This question is a great way to determine how you prioritize your work. It can also help the interviewer understand whether you’re willing to compromise on quality for speed or vice versa. When answering this question, it’s important to show that you value both quality and efficiency.

Example: “I think both quality work and getting things done quickly are equally important. I’m always looking for ways to improve my processes so that I can get more done in less time while maintaining high-quality results. However, I believe that if I don’t do something right the first time, then I’ll have to redo it later anyway.”

14. In ten years, where do you see yourself?

This question is a great way to learn more about the candidate’s career goals and how they see themselves in their current role. It also helps employers understand if you’re likely to stay with the company for an extended period of time. When answering this question, it can be helpful to think about what your ideal job would look like in ten years.

Example: “In ten years, I hope to have progressed through the ranks at Bolt to become a manager or director. I’m passionate about helping others succeed, so I’d love to help develop new drivers and riders into top-performing employees.”

15. How would you deal with an upset customer?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a situation where a customer is upset with the company or one of its services. In your answer, demonstrate that you can empathize with customers and use problem-solving skills to resolve issues.

Example: “I have experience working in customer service roles, so I understand how important it is to provide excellent customer service. If a customer was upset with Bolt’s services, I would first listen to their concerns and try to understand what they are feeling. Then, I would find out if there were any ways I could help them. For example, if they had an issue with a delivery, I might offer them a discount on their next order.”

16. Do you prefer driving in cities or suburbs? Why?

This question can help the interviewer learn more about your driving experience and preferences. You may have to drive in both city and suburban areas, so it’s important to be honest about which you prefer. If you don’t have much experience driving in either area, consider discussing a time when you had to drive in one or the other.

Example: “I’ve driven mostly in cities, but I’m comfortable with suburbs as well. When I was working for my last company, we were hired by a client who needed transportation services in both urban and suburban areas. I learned how to navigate through different types of neighborhoods and found that I enjoy driving in both.”

17. Describe a situation that required you to be flexible and adjust your actions accordingly.

An interviewer may ask this question to assess your ability to adapt and change in a variety of situations. Use examples from previous work experiences that highlight your flexibility, problem-solving skills and willingness to learn new things.

Example: “In my last role as an operations manager for a transportation company, I had to manage multiple drivers who were on the road at any given time. One day, one of our drivers was involved in a minor accident while transporting a customer. The driver called me immediately after the incident, and I asked him if he needed help or wanted to end his shift early. He said he would continue driving until the scheduled end of his shift.

I also spoke with the customer to ensure they were safe and satisfied with their ride. After speaking with both parties, I decided to send another driver to pick up the customer and complete the rest of their trip.”

18. What is your favorite part about being a delivery driver?

This question can help the interviewer get to know you better and understand what motivates you. Your answer should reflect your personality, interests and values.

Example: “My favorite part about being a delivery driver is getting to meet new people every day. I love learning about different cultures and hearing interesting stories from my customers. It’s also fun to see how other people live and learn more about their lives.”

19. Do you have any experience managing teams? If so, how many people were on your team?

This question can help the interviewer understand your leadership skills and how you’ve managed a team in the past. If you don’t have experience managing teams, you can explain what other types of management roles you’ve held in the past.

Example: “In my previous role as a driver for Bolt, I was responsible for driving customers to their destinations while maintaining a positive attitude. This required me to manage my time effectively so that I could complete all rides on time. In addition, I had to communicate with passengers about any delays or cancellations.”

20. What type of phone do you use? Is it compatible with our app?

The interviewer may ask this question to make sure you have the right phone for their company. If they’re looking for a specific type of phone, they’ll want to know that you already have one. They might also be asking about compatibility with their app so they can see if you’re able to use it.

Example: “I currently have an iPhone XS Max and I’ve used Bolt’s app before. It worked well on my phone.”