19 Brightview Senior Living Interview Questions and Answers

At Brightview Senior Living, they believe that aging is an opportunity to live brighter. They provide seniors with the support they need to live their best lives, whether that’s through independent living, assisted living, or memory care services.

If you’re interested in working for Brightview Senior Living, you can expect to be asked a variety of questions about your qualifications, experience, and personal philosophy on senior care. To help you prepare, we’ve gathered a list of sample Brightview interview questions and answers.

Brightview Senior Living Interview Process

The interview process at Brightview Senior Living can vary depending on the position you are applying for. For some positions, such as concierge, you may be invited to a group interview. This is where you will meet with one or two hiring managers along with a group of your co-applicants. The interviewer will ask you how your core values match ours. No technical skills are needed during this process!

For other positions, such as dining server, you may have a more traditional interview process. This may include a phone screening followed by an in-person interview. During the in-person interview, you may be asked questions about your experience and qualifications. You may also be asked to complete a timed test.

Overall, the interview process at Brightview Senior Living is fairly easy. However, it is important to dress professionally and be prepared to answer questions about your experience and qualifications.

1. Do you have experience working with seniors?

This question is a great way for the interviewer to learn more about your experience working with seniors. If you have no prior experience, it’s important to highlight any other relevant work experience that can help you succeed in this role.

Example: “I worked as an assistant manager at a local restaurant where many of our customers were senior citizens. I learned how to interact with them and make their dining experience enjoyable. I also volunteered at my community center where I helped organize activities for older adults.”

2. Tell me about a time when you had to deal with an upset resident, how did you handle it?

As a caregiver, you may encounter situations where residents are upset or frustrated. Employers ask this question to make sure that you have the skills and experience needed to handle these types of situations. In your answer, share an example of how you helped calm a resident who was upset. Explain what steps you took to help them feel better.

Example: “I once had a resident who was very upset because she couldn’t find her purse. She was looking for it all over the facility, which made things difficult for other residents and staff members. I asked her if we could go back to her room so she could rest while I looked for her purse. After searching through the facility, I found her purse in the activity room. When I returned with her purse, she was so happy. She thanked me and apologized for making such a fuss.”

3. What is your favorite part about helping people?

This question can help the interviewer get to know you as a person and understand what motivates you. Your answer should reflect your personality, but it’s important to also show that you’re motivated by helping others.

Example: “My favorite part about working in this field is getting to meet new people every day. I love learning about their lives and hearing their stories. It makes me feel good to be able to make someone else’s day better, even if it’s just for a few minutes. I enjoy being able to brighten someone’s mood or give them advice when they need it.”

4. How do you think the aging population will impact the healthcare industry in the next 10 years?

The interviewer may ask this question to gauge your knowledge of the aging population and how it impacts society. This is an opportunity for you to show that you are aware of current trends in healthcare and have a vision for what the future might look like.

Example: “I believe that as the aging population continues to grow, there will be more demand for senior living facilities. I also think that technology will play a larger role in caregiving, with artificial intelligence being used to monitor patients remotely and provide them with personalized care. In fact, Brightview Senior Living already uses some AI technology to help residents stay connected with their families.”

5. Have you ever worked as a server before?

This question is a great way to learn more about your potential new coworker’s personality and how they interact with customers. If you have worked as a server before, share an example of a time when you helped a customer in a unique or challenging situation.

Example: “I’ve never worked as a server, but I did work at a restaurant for three years while I was in college. One night, we were extremely busy and had a large party that needed separate checks. The manager asked me to take care of the table because she was too busy to help them herself. I took their orders, brought out their food and drinks and checked on them throughout the meal. They all left us excellent tips, which made my manager happy.”

6. What are some of your strengths and weaknesses?

This question is a common one in interviews, and it’s important to answer honestly. Employers ask this question because they want to know what your strengths are so that you can use them on the job. They also want to know about any weaknesses so that you can work on improving them. When answering this question, be sure to focus on your strengths first.

Example: “My biggest strength is my ability to communicate with others. I am always willing to listen to other people and help them understand things. My weakness is that sometimes I get too excited when talking to residents or their families. This leads me to talk quickly, which can make it hard for others to understand me.”

7. Brightview Senior Living strives to provide top quality customer service. Can you give us an example of a time where you went above and beyond for a customer?

This question is an opportunity to show your interviewer that you are a team player and willing to help others. When answering this question, it can be helpful to think of a time when you helped someone who was in need or assisted a customer with their needs.

Example: “At my previous job, I had a resident who was having trouble using the remote control for their television. They were frustrated because they couldn’t change the channel on their favorite program. I offered to come over and help them use the remote so they could continue watching their show. After helping them, I showed them how to use the remote so they could do it themselves next time.”

8. Why do you want to work at Brightview Senior Living?

This question can help the interviewer learn more about your interest in working at Brightview Senior Living. They may ask this question to see if you have done any research on the company and its values. To answer this question, think of what attracted you to this role. Consider mentioning a few things that stood out to you when researching the position.

Example: “I applied for this position because I was drawn to the mission of Brightview Senior Living. Your company’s goal is to provide quality care while also making residents’ lives as fun and enjoyable as possible. I feel like I would be an excellent fit for this role because I am passionate about helping others. I know I could use my skills and experience to make a positive impact on the lives of Brightview Senior Living residents.”

9. Are you comfortable using technology such as iPads and computers?

Technology is an important part of working in a senior living community. The interviewer wants to make sure you have the skills necessary to use technology and that you’re comfortable with it. If you don’t have much experience using technology, explain what kind of training you would need to learn how to use it.

Example: “I am very comfortable using technology such as iPads and computers. I’ve used these devices for years at my current job and even taught some of my coworkers how to use them. I’m also familiar with other technologies like voice-activated systems and smart home features.”

10. When was the last time you dealt with a difficult situation? How did you handle it?

This question can help the interviewer get a better idea of how you handle conflict and challenges. It’s important to show that you’re willing to take responsibility for your actions, learn from mistakes and work hard to solve problems.

Example: “When I first started working as an activity coordinator at my previous job, we had a resident who was very upset about our cancellation policy. She felt like it wasn’t fair that she couldn’t attend all her scheduled activities because of inclement weather or other reasons. After talking with her, I realized that she didn’t understand why we canceled some events. So, I explained our policies in more detail and offered to reschedule any missed activities.”

11. If we were to call one of your previous customers or co-workers, what would they say about you?

This question is a great way to learn more about the candidate’s character and how they interact with others. It also helps you determine if they have any positive relationships that can help them succeed in their new role. When answering this question, it’s important to be honest and highlight your best qualities.

Example: “If I were to call one of my previous customers or co-workers, they would say that I am an extremely hard worker who always goes above and beyond for my residents. They would also tell you that I’m very friendly and easy to talk to, which makes me a great fit for this position.”

12. Give an example of a time when you had to solve a problem that was not straightforward. How did you approach the problem?

This question can allow you to demonstrate your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to provide a specific example of a time when you had to solve a complex problem that required critical thinking.

Example: “When I was working as an assistant manager at my previous job, there were times when residents would have complaints about other residents or staff members. In these situations, I always tried to meet with both parties separately to hear their side of the story. Then, I would try to find a solution that worked for everyone involved. This helped me resolve many conflicts before they escalated.”

13. Describe your experience with serving food and cleaning up after events.

This question helps the interviewer understand your experience with serving food and cleaning up after events. It also shows them how you feel about these tasks, which can be important for a job like this one. Use examples from previous jobs to describe what you did and how you felt about it.

Example: “I have worked as a server at several restaurants in my area. I enjoy interacting with customers and helping them find exactly what they’re looking for on the menu. I’ve learned that some people are more particular than others, so I always make sure to ask questions and listen carefully to their answers. This has helped me learn how to serve different types of people.”

14. What skills do you think are important for someone who works with senior citizens?

This question can help the interviewer determine if you have experience working with older adults and how your skills might benefit Brightview Senior Living. Use examples from your previous work to explain which skills you think are important for this role, such as patience, empathy and communication skills.

Example: “I think it’s important to be patient when working with senior citizens because they may take a little longer to respond or understand something. I also think it’s important to show empathy toward them because many of them have experienced loss or other difficult situations in their lives. Finally, I think good communication skills are essential for this job because seniors often have questions about their care or want to express concerns.”

15. What kind of activities would you plan for our residents?

The interviewer wants to know how you plan activities for residents and what your philosophy is about planning fun events. Your answer should show that you understand the importance of keeping seniors active, social and happy.

Example: “I believe it’s important to have a variety of activities available at all times so there are always new things to try. I would make sure we had plenty of physical activities like exercise classes, games and outdoor activities. I’d also ensure we had plenty of mental stimulation with trivia nights, book clubs and other intellectual pursuits. Finally, I’d make sure we had plenty of social activities where residents could get together and enjoy each other’s company.”

16. We often run into situations where we need to help our residents with their personal hygiene needs. Is this something you feel comfortable doing?

The interviewer may ask this question to determine if you have experience with helping residents with their personal hygiene needs. This can be an important part of the job, so it’s important that you feel comfortable doing it. If you don’t have any experience in this area, consider volunteering at a senior living facility or working as a caregiver for an elderly person to gain some experience.

Example: “Yes, I’ve worked with many seniors who need help with their personal hygiene. In my last role, I helped one resident get dressed every morning and put on his shoes. It was something he enjoyed doing himself, but sometimes needed assistance. I also helped him brush his teeth and shave.”

17. What qualities should a good caregiver possess?

This question helps the interviewer determine if you possess the qualities that are important to them. It also allows you to show how your own personal qualities match up with those of a good caregiver. When answering this question, it can be helpful to think about what makes you enjoy working in senior care and what skills you have that help you excel at your job.

Example: “A good caregiver should be compassionate, patient and kind. They should also be able to remain calm under pressure and work well as part of a team. I feel these are all traits that I possess, which is why I am so passionate about my career choice.”

18. A lot of times, our residents forget things because of memory issues. How would you react if a resident forgot that you helped them with something?

This question is a great way to show your empathy and compassion for the residents. It also shows that you are willing to go above and beyond to help them.

Example: “I would first ask if they needed any assistance with anything else. If not, I would thank them for letting me know about their memory issues. Then, I would offer to help them with anything else they might need. This can be as simple as helping them find something or offering to get them a snack.”

19. At Brightview Senior Living, we strive to make sure that our residents are happy and healthy. What do you think is the most important thing to remember when caring for someone?

This question is a great way to show your interpersonal skills and ability to care for others. When answering this question, it can be helpful to think about the most important thing you’ve learned in your previous role that helped you provide excellent care.

Example: “The most important thing I’ve learned when caring for someone is to listen to them. It’s so easy to get caught up in what we’re doing or thinking that we forget to make sure our residents are comfortable and happy. By listening to their concerns and making sure they know we hear them, we can help them feel more at ease.”