20 Broadmoor Hotel Interview Questions and Answers

The Broadmoor Hotel is a luxury resort located in Colorado Springs, Colorado. The hotel has been in operation for over 100 years and is known for its world-class amenities and service.

If you’re hoping to land a job at the Broadmoor Hotel, you can expect the interview process to be competitive. To give yourself the best chance of being hired, you’ll need to be prepared to answer a variety of questions about your experience, qualifications, and availability.

In this guide, we’ve provided a list of sample Broadmoor Hotel interview questions and answers to help you prepare for your interview.

Broadmoor Hotel Interview Process

The interview process at Broadmoor Hotel can vary depending on the position you are applying for. For some positions, like servers and food servers, you may be interviewed on the spot after attending a career fair. For other positions, like housekeepers and supervisors, you may have to go through multiple interviews before being offered the job. Overall, the interview process is relatively simple and straightforward, although some applicants have found it to be unorganized or impersonal.

1. Describe your leadership style.

As a manager, you’ll need to be able to lead your team. Employers ask this question to see if you have the skills and abilities needed to manage their employees effectively. When answering this question, think about what leadership style you use in your current role. Explain how you would apply that style to managing employees at Broadmoor Hotel.

Example: “I believe my leadership style is collaborative. I like to work with my team members to come up with solutions to problems. I also value each person’s opinion when making decisions. If someone has an idea or suggestion, I want them to feel comfortable sharing it with me. In my last position, I had a team of five people. We all worked together to make sure our guests were happy and satisfied.”

2. What is the most important quality of a good leader?

The interviewer may ask this question to learn more about your leadership skills. A good leader is someone who can motivate and inspire others, so you should answer with a quality that helps you do those things.

Example: “I believe the most important quality of a good leader is empathy. I think it’s important for leaders to understand what their team members are going through and how they feel. This allows them to create an environment where people feel comfortable asking questions or expressing concerns. It also makes it easier for leaders to give praise when they see employees doing something well.”

3. How would you handle an upset customer who was not happy with their meal or service?

The interviewer may ask you this question to assess your customer service skills. Use examples from past experiences where you helped customers feel better about their experience and how it led to a positive outcome for the customer and yourself.

Example: “I once had an upset customer who was not happy with her meal, but I was able to calm her down by listening to what she had to say and apologizing for the inconvenience. She told me that she ordered a specific dish at another restaurant and liked it, so she wanted the same thing here. I apologized again and offered to replace her meal or give her a discount on her bill. She chose to keep her meal and said she would try something different next time.”

4. What do you think is the most important thing to remember when dealing with difficult people?

The interviewer may ask this question to assess your conflict resolution skills. Use examples from past experiences where you were able to resolve a conflict with a difficult person and how you did it.

Example: “I think the most important thing when dealing with difficult people is to remain calm. I’ve had many situations in my previous role where guests would get upset because they didn’t receive what they wanted, but I always remained calm and explained why we couldn’t accommodate their request. In some cases, I was able to find an alternative solution that satisfied them.”

5. Do you have any experience working in a fast-paced environment?

The interviewer may ask this question to learn more about your ability to work in a high-pressure environment. If you have experience working in a fast-paced environment, share an example of how you handled the situation and what skills helped you succeed.

Example: “I worked as a server at a busy restaurant for three years, so I’m used to working in a fast-paced environment. In my last position, we had a lot of customers on the weekends, which meant that we needed to serve food quickly while still making sure it was prepared correctly. I learned how to multitask effectively, which allowed me to take orders, deliver food and check back with customers all within a short period of time.”

6. Tell us about a time when you had to deal with a conflict between two co-workers, how did you handle it?

The interviewer may ask you this question to assess your conflict resolution skills. This is an important skill for any manager, as they will likely have to resolve conflicts between employees at some point in their career. Your answer should include a specific example of how you handled the situation and what steps you took to ensure that it didn’t happen again.

Example: “When I was working as a barista, one of my coworkers would often take longer breaks than she was allowed. When I noticed this, I talked with her about it privately. She apologized and promised not to do it again. After that, I started timing all of our breaks so we could make sure everyone was taking equal time.”

7. Why are you interested in working at Broadmoor Hotel?

This question can help the interviewer learn more about your personality and values. It’s important to be honest in your answer, but you also want to show that you’re passionate about working at this hotel. You might talk about what attracted you to this specific job posting or how you learned about the company.

Example: “I’m interested in working at Broadmoor Hotel because I’ve always been fascinated by the history of this place. When I was a child, my parents brought me here for a vacation, and I remember being so impressed with the architecture and grounds. Ever since then, I’ve wanted to work in hospitality, and I think this would be an amazing opportunity.”

8. Have you worked with customers before? If yes, what type of work were you doing and how did you interact with them?

The interviewer may ask this question to learn more about your customer service skills. If you have worked with customers before, share a specific example of how you helped them and what the outcome was.

Example: “I’ve worked as a bartender for several years now, so I’m used to interacting with all types of people. One time, I had a group of rowdy men come into my bar. They were being loud and obnoxious, which made other patrons uncomfortable. I went over to their table and asked if they would mind keeping it down a bit. They apologized and kept their voices low after that.”

9. Give me an example of a time that you went above and beyond for a customer.

This question is a great way to show your potential employer that you are willing to go the extra mile for their customers. When answering this question, it can be helpful to think of a time when you went above and beyond for a customer or client and helped them achieve success.

Example: “When I worked at my previous job as an assistant manager, we had a guest who was celebrating her birthday. She told me she wanted to have a special dinner with her family in our restaurant. I made sure to give her excellent service throughout her meal and even gave her a complimentary dessert. After her meal, I asked if she would like a photo of herself and her family to commemorate her birthday. She said yes, so I took some photos of her and her family and printed them out for her.”

10. Are you able to stand on your feet for long periods of time?

The interviewer may ask this question to learn more about your physical capabilities. If you are applying for a position that requires you to stand for long periods of time, it’s important to be honest and let the interviewer know if you have any limitations or concerns about standing for long hours.

Example: “Yes, I am able to stand on my feet for long periods of time. In fact, I enjoy being busy and working with others. I find that when I’m in a fast-paced environment, I can get so focused on what I’m doing that I don’t even notice how much time has passed.”

11. Can you tell me about a time when you had to prioritize tasks by importance?

This question can help the interviewer understand how you prioritize your tasks and responsibilities. Use examples from previous work experiences to explain how you decide which tasks are most important.

Example: “In my last role, I had a lot of different projects that needed to be completed by certain deadlines. I used an online project management system to keep track of all of my tasks and due dates. This helped me stay organized and ensure that I was completing my tasks in a timely manner. I also made sure to communicate with my team members about their own tasks so we could support each other.”

12. What kind of hours are you available to work?

The interviewer may ask this question to determine your availability for the job. If you are only available during certain hours, they may not hire you. However, if you can work any shift, it shows that you’re flexible and willing to do what’s best for the hotel. In your answer, let them know which shifts you would be able to work.

Example: “I am available to work any of the scheduled shifts. I have a full-time job right now, but my schedule is very flexible. I could come in early or stay late as needed.”

13. Do you have any experience cleaning hotel rooms?

This question is a great way for the interviewer to learn more about your cleaning skills. If you have experience, share what types of rooms you cleaned and how often you did it. If you don’t have any hotel room cleaning experience, you can talk about other cleaning jobs you’ve had in the past.

Example: “I worked as a housekeeper at a local resort for three years. I started out doing basic cleaning tasks like vacuuming and dusting, but eventually moved up to deep-cleaning suites and even organizing closets. I also helped with laundry duties when needed.”

14. When was the last time you cleaned a room?

This question is a way for the interviewer to assess your cleaning skills. They want to know if you have experience with this type of work and how well you can perform it. If you haven’t cleaned a room in some time, think about what other types of housekeeping tasks you’ve done.

Example: “The last time I cleaned a room was when I worked at a hotel that had an issue with understaffing. The manager asked me to help clean rooms because they were so busy. I helped them out by cleaning several rooms per day until we could hire more staff.”

15. Would you be comfortable being responsible for all the housekeeping duties such as making beds, vacuuming, dusting, etc.?

The interviewer may ask this question to determine if you are willing to do all the housekeeping duties at a hotel. This can be an important job function, so it’s important that you’re comfortable with doing these tasks. If you have previous experience as a housekeeper, mention your relevant skills and how they can help you succeed in this role.

Example: “I’ve worked as a housekeeper before, so I am familiar with the responsibilities of this position. In my last role, I was responsible for making beds, vacuuming floors, dusting furniture and cleaning bathrooms. I enjoy performing these tasks because I find them to be quite therapeutic. I feel like I’m able to get into a rhythm when performing these tasks, which helps me stay focused.”

16. Do you have any experience working with a team of housekeepers?

The interviewer may ask this question to learn more about your teamwork skills. If you have experience working with a team of housekeepers, describe how you worked together and what made the experience successful. If you don’t have any experience working with a team, you can talk about how you would approach collaborating with other employees if hired for the position.

Example: “I’ve never worked with a team of housekeepers before, but I think it’s important to work well with others. In my last job as a housekeeper, I noticed that some of the rooms were not cleaned properly. When I asked my coworkers about it, they said they didn’t know who was responsible for cleaning those rooms. We decided to rotate the rooms we cleaned so everyone could get an equal amount of work.”

17. What do you know about our hotels and resorts?

The interviewer may ask this question to see if you have done your research on the company. They want to know that you are genuinely interested in working for them and not just looking for a job. When preparing for an interview, it is important to read about the company’s history, their current projects and any recent news they’ve made.

Example: “I am very familiar with Broadmoor Hotel & Resort because I vacationed there last year. The resort was absolutely beautiful and had excellent customer service. I also researched some of your other hotels and resorts, including the Royal Palm Beach Resort and Spa and the Sandpiper Bay Resort.”

18. Do you have any experience serving food and drink to customers?

The interviewer may ask this question to learn more about your experience in the hospitality industry. If you have previous experience serving customers, share a specific example of how you did so and what skills you used.

Example: “I worked as a server at a restaurant for two years while I was in college. During my time there, I learned how to serve food and drinks to customers quickly and efficiently. I also developed excellent communication skills when interacting with customers and other staff members. These skills helped me work well under pressure and meet customer needs.”

19. What do you think is the most important thing to remember when interacting with guests?

The interviewer may ask this question to assess your customer service skills. They want to know that you understand the importance of treating customers with respect and courtesy, even when they are challenging or difficult. Your answer should include a specific example of how you handled a similar situation in the past.

Example: “I think it’s important to remember that guests are people too. I try to treat them as if they were my own family members. For instance, once I had a guest who was very upset about something. Instead of ignoring her complaints, I went over to her and asked what was wrong. She told me she didn’t like the color scheme of her room. I apologized for the inconvenience and offered to change rooms for her. She agreed, and we changed her room right away.”

20. Provide an example of a time when you had to multitask while serving a large group of people.

The interviewer may ask this question to learn more about your ability to handle multiple tasks at once. Use examples from previous jobs or experiences that highlight your multitasking skills and communication abilities.

Example: “At my last job, I had a large group of people who were celebrating a birthday party in the restaurant. While serving them their meals, I also had to take drink orders, answer questions about the menu and make sure everyone was happy with their food. To keep track of everything going on, I used checklists for each task so I could ensure I didn’t forget anything.”