The need to change a package’s destination after it has shipped is a common scenario for many consumers, driven by unexpected travel or address errors. FedEx offers recipients the ability to manage their incoming deliveries, including the option to request a change to the final delivery address. While this flexibility exists for most residential shipments, the ability to successfully reroute a package depends on a strict set of rules and the shipment’s current status. Understanding these limitations is important for taking control of a delivery.
Feasibility and Restrictions on Address Changes
The possibility of rerouting a shipment is first determined by the original shipper, who may apply a restriction that prevents the recipient from making any changes once the package is in transit. If the shipper has not imposed such a limitation, the next factor is the nature of the package itself. Dangerous goods are generally ineligible for a delivery address change due to security policies, with the sole exception of shipments containing dry ice. FedEx cannot process a reroute request if the new destination is in a different country than the original address.
The shipment’s status within the FedEx network also governs the feasibility of a change. Once a package is loaded onto the vehicle and marked as “out for delivery,” the window for requesting a new street address closes rapidly. A change is most likely to be successful if requested early in the transit process, before the package reaches the final delivery facility. Any approved reroute is handled as a service exception because the physical air waybill cannot be altered, which also voids the FedEx Money Back Guarantee for that shipment.
Step-by-Step Guide to Requesting a Delivery Change
The most direct method for initiating a change is through the online platform, utilizing the free FedEx Delivery Manager service. This system gives residential recipients control over their incoming shipments and is accessible via the FedEx website or the mobile application. The first step involves logging into the service or entering the tracking number on the main tracking page.
Once the shipment details are displayed, the user should look for the “Manage Delivery” or “Check for delivery options” button. Selecting this option reveals the available choices for that specific package, such as rerouting or holding the package. The recipient then selects the desired action, enters the new information, and confirms the request. This confirmation may involve acknowledging a potential delay or a charge. Using the self-service online tools is significantly faster than calling customer service for submitting the initial request.
Different Types of Delivery Redirects
Once a package is eligible for modification, a recipient has several options for redirecting the delivery based on their needs. The most common request is a full redirect to a new street address, such as a workplace or a new residence. This option often involves the most complex logistical changes and is associated with the highest fees.
A more flexible alternative is to request a Hold at Location, which directs the package to an authorized FedEx pickup point. This network includes FedEx Office stores, Walgreens, and select other retail partners, allowing the recipient to collect the package at their convenience. For collection at these secure locations, the recipient must present a valid government-issued photo identification.
A third option allows the recipient to redirect the package to a neighbor or another specific location within the same apartment complex or residential area. This provides a simple solution for when the recipient is briefly unavailable.
Understanding Fees and Charges
Rerouting a package is considered an exception service and is subject to an additional fee, which depends on the complexity of the change and the distance involved. For a change of address within a short range, such as 120 miles of the original destination, the standard charge is around $5.55 per package. If the new residential address is more than 120 miles away, the fee structure is significantly higher and varies based on the service level, with charges that can exceed $30.
The fees are often lower for FedEx Ground or Home Delivery services compared to Express shipments, reflecting the difference in transport speed and logistics. Requesting a Hold at Location for pickup at a designated retail spot is often offered as a complimentary service to Delivery Manager users. This free option makes redirecting to a local FedEx Office an attractive alternative to a full residential address change.
What If Changing the Address Is Not Possible?
When a formal address change is blocked by shipper restrictions or the package’s status, recipients still have alternatives to ensure a successful delivery. One option is to use the Delivery Manager platform to leave specific instructions for the driver, such as advising them to leave the package with an apartment manager or in a secure side-door location. This provides a solution for short-term unavailability without altering the address.
For recipients who will be away for an extended period, the complimentary vacation hold option can be requested, which keeps the package secured at a FedEx facility for up to 14 days. If the inability to change the address stems from the original shipper’s restrictions, the recipient must contact the shipper directly. The shipper can then intercept and reship the package or authorize the address correction. If all attempts fail, the package will ultimately be returned to the sender, who can then reship it to the correct address.