When people ask about seeing DoorDash “reviews,” they are typically referring to the performance ratings and feedback that govern the platform’s operation. Visibility of this information depends entirely on the user’s role, whether they are a Dasher, a Merchant, or a standard customer. These metrics are internal tools used to maintain service quality, and the specific data available varies significantly based on which app interface a user is accessing.
Viewing Your Ratings as a DoorDash Dasher
Dashers can find a summary of their professional standing within the Dasher app by navigating to the “Ratings” tab. This dedicated section provides a snapshot of the four performance metrics that represent a Dasher’s quality of service. The main display shows the current score for each metric, calculated from a rolling average of recent deliveries. Dashers can tap into each metric for a detailed breakdown of the number of deliveries that contributed to the current standing, allowing them to monitor their eligibility for incentives and continued platform access.
Understanding DoorDash Dasher Performance Metrics
The Dasher’s performance is evaluated across four distinct metrics, each reflecting a different aspect of the delivery experience. While customers may provide optional comments, Dashers only see the aggregated average, which helps maintain privacy.
Dasher Metrics
- Customer Rating: A 5-star average derived from the last 100 rated deliveries. Maintaining 4.2 or higher is a common threshold for continued platform eligibility.
- Acceptance Rate: The percentage of the last 100 offers a Dasher chose to accept. This affects eligibility for programs like Top Dasher but has no minimum requirement.
- Completion Rate: The percentage of accepted offers that were finished out of the last 100 accepted jobs. This must be maintained at 90% or above in most markets.
- On-Time/Early Rate: Tracks how often a Dasher arrives at the merchant and the customer within the expected time frame, based on the original estimated time of arrival.
Accessing Merchant Ratings and Feedback
Merchants access their performance data and customer feedback through the DoorDash Merchant Portal, separate from the Dasher app. Within the portal, they find detailed information under the “Customers” tab, which includes “Ratings & Reviews.” This area displays the overall star rating visible to customers, filtered to exclude issues related to the delivery process, such as Dasher lateness.
Merchants receive both public reviews, displayed on their store page, and private feedback that is only visible internally. This feedback is often categorized (e.g., food quality, order accuracy, packaging integrity), allowing the business to pinpoint specific operational areas they directly control.
Strategies for Improving Your DoorDash Performance
Improving Dasher Performance
Dashers can directly influence their metrics by focusing on the operational execution of each delivery. To ensure a high Completion Rate, avoid unassigning accepted orders unless a significant, unavoidable delay occurs at the merchant. Maintaining a high On-Time rate requires prompt movement to the pickup location and efficient navigation to the customer. If the merchant causes an excessive delay, communicate with support to protect your score. The Customer Rating can be improved by using insulated bags to keep food at the correct temperature and confirming with the merchant that all ordered items have been sealed.
Improving Merchant Performance
Merchants should focus on internal processes to improve ratings for food quality and order accuracy. Ensuring that menus and operating hours are accurately updated in the Merchant Portal prevents customer disappointment and order cancellations. Double-checking every item against the order ticket and securing bags with tamper-evident seals positively influence the customer experience. Merchants can also improve Dasher efficiency by inputting accurate preparation times and designating a clear, accessible area for order pickup.
Clarifying Customer Reviews
Customers can view the aggregated star rating and read public reviews for a restaurant or store on the DoorDash app to help them make ordering decisions. Customers cannot see the detailed performance metrics of the individual Dasher, such as their Acceptance Rate or Completion Rate. Similarly, the operational feedback provided to merchants, which focuses on internal issues like food preparation and order accuracy, remains private within the Merchant Portal.