Interview

20 Case Manager Interview Questions and Answers

Learn what skills and qualities interviewers are looking for from a case manager, what questions you can expect, and how you should go about answering them.

Case managers work with people who are experiencing a crisis or difficult situation. They help these people find resources and solutions to problems. Case managers also work with families and caregivers to create a care plan for the person they are helping.

If you are thinking of applying for a case manager job, it is important to know what to expect in the interview. Case manager interview questions will be about your experience working with people, your problem-solving skills, and your knowledge of resources.

To help you prepare, we have put together a list of case manager interview questions and answers.

What do you enjoy most about working as a case manager?

This question can help the interviewer get to know you as a person and understand what motivates you. Case managers often work long hours, so it’s important that they enjoy their job. Your answer should reflect your passion for helping others and providing excellent customer service.

Example: “I love working with people, and I find it rewarding when I see my clients make progress in their lives. For example, one of my clients was homeless and struggling with addiction. After several months of case management, he found stable housing and enrolled in a rehab program. It’s moments like these that remind me why I chose this career.”

What are your professional goals for the next five years?

Employers ask this question to learn more about your career aspirations. They want to know if you are planning on staying with their company for the long term or if you’re looking for a job that offers more opportunities for advancement. Before your interview, think about what you would like to accomplish in the next five years. Consider how working as a case manager can help you achieve these goals.

Example: “My professional goal is to become an expert at my field. I am passionate about helping people and believe that I have a lot of untapped potential. In the next five years, I hope to earn my certification as a case manager. I also plan to continue learning from my colleagues and supervisors so that I can develop my skills and knowledge.”

How would your previous employers describe you?

Employers ask this question to learn more about your personality and how you interact with others. They want to know that you are a team player who is willing to help others succeed. When answering this question, try to think of specific examples of how your previous employers would describe you.

Example: “My previous employer would probably say I am an extremely hard worker who always puts the needs of my clients first. They would also say that I am very organized and detail-oriented. In fact, they often asked me for advice on organization tips because I have such good organizational skills.”

What kinds of cases have you managed in the past?

This question can help the interviewer understand your experience level and how you might fit into their organization. If you have case management experience, share a few details about what kinds of cases you managed and how you handled them. If you don’t have any professional experience, consider sharing some personal experiences that helped you develop your skills as a case manager.

Example: “In my last position, I worked with clients who were struggling to find employment due to mental health issues or substance abuse problems. I would meet with each client individually to discuss their goals and create an individualized plan for achieving those goals. Then, I would work with the client to set weekly or biweekly check-ins to monitor progress and make adjustments as needed.”

What techniques have you used to communicate with clients?

Case managers often need to communicate with clients in a variety of ways. They may use phone calls, emails or text messages to discuss their progress and any challenges they’re facing. An interviewer may ask this question to learn more about your communication skills and how you’ve used them in the past. In your answer, try to describe a specific time when you used these techniques successfully.

Example: “I have experience using all types of communication methods. I prefer to speak with my clients over the phone because it allows me to build rapport quickly. However, I also know that sometimes email is the best way to communicate with clients who are less comfortable speaking on the phone. I always make sure to include important details like deadlines and instructions in every email so that my clients can read them at their own pace.”

What does integrity mean to you?

Case managers must be honest and trustworthy. Employers ask this question to make sure you have the integrity they need in a case manager. When answering, think about what makes you feel like someone with integrity. Explain that it’s important to you to always tell the truth and do what you say you’re going to do.

Example: “Integrity is one of my most important values. I believe that if you don’t have integrity, then you can’t trust anything else about a person. In my career as a case manager, I would never lie or mislead anyone. If I didn’t know something, I would find out the answer for them. I also wouldn’t take credit for work that wasn’t mine. Integrity means being honest and doing what you say you’re going to do.”

How would you handle a patient who was in a crisis?

Case managers often work with patients who are in a crisis. Employers ask this question to make sure you have the skills and experience needed to help their clients through difficult situations. In your answer, explain how you would handle this situation. Share an example of a time when you helped someone in a similar situation.

Example: “I once worked with a client who was experiencing homelessness. He had been living on the streets for several months before he came to us for help. When I met him, he was very anxious about his future. I spent some time talking with him about our services and what we could do to help him. Then, I made sure he got into one of our emergency shelters so that he could get some rest. After a few days, he started feeling better and began working toward getting back on his feet.”

Why are you leaving your current position?

Employers ask this question to make sure you’re not leaving a position because of something negative. They want to know that you’re excited about the new opportunity and are confident in your decision. When answering, be positive and focus on what you gained from your previous job.

Example: “I’m leaving my current position because I feel like it’s time for me to take on more responsibility. My manager has been so supportive throughout my career, and I’ve learned so much from her. She helped me get where I am today, and I can’t thank her enough. However, I’m ready to move up within the company and learn even more.”

Describe a conflict you had at work and how it was resolved

Case managers often work with clients who have different needs and goals. It’s important to show that you can resolve conflicts in a professional manner. When answering this question, describe how you worked with your team or the client to find a solution.

Example: “I once had a client who was very upset about her treatment plan. She wanted more freedom than what we could offer at our facility. I met with her privately and explained why we couldn’t give her more freedom yet. She understood but still seemed disappointed. I asked if she would be willing to try some of the new freedoms we were offering other patients. She agreed, and after a few weeks, she was much happier.”

What is your proudest achievement?

Employers ask this question to learn more about your background and what you’ve accomplished in the past. When answering, it can be helpful to choose an achievement that relates to case management or healthcare. You can also include a brief explanation of how you achieved this success.

Example: “My proudest achievement is earning my bachelor’s degree from the University of California at Berkeley. I worked hard throughout high school to get good grades so I could apply for scholarships. I was able to receive several scholarships that helped me pay for my education. Earning my degree has given me many opportunities in life, including my current position as a case manager.”

What is your experience/background in working with people with disabilities?

Case managers often work with people who have disabilities, so employers ask this question to make sure you’re comfortable working with these types of clients. If you don’t have experience working with disabled individuals, explain what type of disability you’ve worked with and how it’s similar to the disabilities their clients may have.

Example: “I haven’t worked directly with anyone with a physical disability, but I did work as a social worker at an in-home care agency where we helped elderly people live independently. Many of our clients had mobility issues that required us to help them complete daily tasks like bathing or cooking. This experience has given me some insight into how to support people with disabilities.”

How experienced are you working with case management software?

Case management software is a common tool used by case managers to organize their clients’ information. The interviewer may ask this question to learn about your experience with the technology and how you would use it in their organization. In your answer, describe what case management software is and explain which tools you’ve worked with in the past.

Example: “I have extensive experience working with case management software. I started my career as a social worker where we used a variety of different tools for case management. My current employer uses a proprietary case management system that allows us to track our clients’ progress over time. I’m familiar with many of the features of this software and could easily adapt to using new ones.”

How do you manage your stress?

Case managers often work with clients who are experiencing a variety of stressors. Employers ask this question to make sure you have strategies for managing your own stress so that it doesn’t affect your ability to perform your job duties. In your answer, share two or three ways you manage your stress and how these methods help you be successful in your role.

Example: “I find that exercise is one of the best ways I can relieve my stress. When I’m feeling overwhelmed by my workload or frustrated by a client’s situation, I take a short break to go for a walk or do some light stretching exercises. Exercise helps me clear my mind and refocus on what I need to accomplish next. Another way I manage my stress is through meditation. I try to meditate for at least five minutes each day to give myself time to relax.”

What would you do if your work phone rang after hours?

Employers ask this question to make sure you understand the importance of work-life balance. They want to know that you will prioritize your personal life over work and be respectful of other people’s time. In your answer, explain that you would try to return the call as soon as possible in the morning. You can also mention that you would apologize for calling so late and offer to reschedule the conversation if it is urgent.

Example: “I would first check my email to see if I missed any messages from my manager or colleagues. If there were no important emails, I would call back the person who called me. I would let them know that I was returning their call after hours but that I would be happy to speak with them at a more convenient time.”

Detail a time you had to prioritize your patient load.

Case managers often have to manage a large number of patients at once. The interviewer wants to know how you prioritize your tasks and ensure that you meet the needs of all your patients. Use an example from your experience where you had to balance multiple cases and explain what steps you took to complete them on time.

Example: “In my previous role, I managed 20 active case files at one time. Each week, I would review each patient’s progress and create a schedule for myself based on their individual needs. For instance, if two patients were due for a check-in call, I would make sure to do those calls back-to-back so I could focus on both conversations without having to switch between different tasks. This helped me stay organized and ensured that I was meeting the needs of all my patients.”

What would you do in a situation where you believe there is child abuse?

Interviewers may ask this question to assess your ability to handle sensitive situations. In your answer, you can describe how you would respond to a child abuse case and the steps you would take to ensure that the child is safe.

Example: “If I suspected there was child abuse, I would immediately report it to my supervisor or other appropriate authority. Then, I would work with my team to create a plan for investigating the situation. We would interview the parents and any witnesses to determine what happened. If we found evidence of abuse, we would remove the child from their home until they are in a safe environment.”

What are your opinions on Healthcare reform?

Healthcare reform is a hot topic in the case management industry. Employers ask this question to see if you have opinions on the matter and how they might affect your work as a case manager. In your answer, try to show that you are aware of current events and can apply them to your job. You can also use this opportunity to share any ideas you have for improving healthcare.

Example: “I think it’s great that there is so much discussion about reforming our healthcare system. I believe we need more transparency when it comes to pricing and quality of care. Patients should be able to easily compare different hospitals and doctors based on price and quality of care. This would allow patients to make informed decisions about their healthcare.”

What would you do if a client needs help in areas you were unfamilar with?

Case managers often work with clients who have unique needs. An interviewer may ask this question to learn how you approach challenges in your role. In your answer, explain what steps you would take to find the information or resources you need to help a client. Show that you value collaboration and teamwork by mentioning how you might involve other members of your team.

Example: “If I ever encountered a situation where I needed more information about my client’s case, I would first try to find out as much as I could on my own. If I still had questions after researching, I would reach out to my supervisor for advice. If I felt like I needed additional support from my colleagues, I would hold a meeting with all of our case managers to discuss the issue. This way, everyone can learn about the problem and offer their expertise.”

What is your experience working with individuals dealing with substance abuse?

Case managers often work with clients who have substance abuse issues. Employers ask this question to make sure you have experience working in this field and how you handled it. In your answer, share a specific example of when you worked with someone struggling with addiction. Explain what steps you took to help them.

Example: “I once had a client who was addicted to heroin. He would miss appointments frequently because he was using drugs. I talked to him about the importance of treatment and helped him find a rehab facility that could meet his needs. After completing rehab, he returned to our organization for continued support. He has been sober for over two years now.”

What do you think the role of a case manager is?

This question is a great way to see how you view the role of a case manager. It also allows you to show your knowledge about what this job entails. When answering, it can be helpful to mention some of the responsibilities that come with being a case manager and how you would approach them.

Example: “I think the role of a case manager is to help their clients navigate through the healthcare system. I believe they should be there for support when needed but also have the ability to make decisions on behalf of their client. In my experience as a case manager, I always made sure to listen to my clients and provide them with all the information they needed to make informed decisions.”

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