Chargeback Specialist Resume Example & Writing Guide
Use this Chargeback Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.
Chargebacks are a controversial topic in the payments industry. Some companies love them because they help protect them from unscrupulous customers who try to get something for nothing. Others hate them because they’re an inconvenience and can be costly, especially when a chargeback isn’t justified.
Regardless of your feelings on chargebacks, it’s clear that they’re here to stay. And if you’re currently working in payments or want to pursue a new career in this field, a chargeback specialist job could be your next opportunity.
To land your dream chargeback specialist role, you’ll need a resume that showcases your ability to handle complex issues and resolve disputes between customers and merchants. Here are some tips to follow along with an example resume for reference.
How to Write a Chargeback Specialist Resume
Here’s how to write a chargeback specialist resume of your own.
Write Compelling Bullet Points
Bullet points are the most important part of your resume because they’re the first thing recruiters will see. And since they’re so important, it’s crucial that you use them to your advantage by crafting compelling bullet points that highlight your experience and skills.
The best way to do this is to use specific numbers and statistics to demonstrate your contributions. For example, rather than saying you “managed chargebacks for large retail chain,” you could say you “reduced chargebacks by 15% in six months, resulting in $2 million in savings for retail chain.”
The second bullet point is much more powerful because it provides specific numbers that demonstrate your impact.
Identify and Include Relevant Keywords
When you apply for a chargeback specialist role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for specific terms related to chargeback specialists, like “chargebacks” and “fraud detection,” in order to determine whether your skills are a match for the job. If you want your resume to make it past the ATS, be sure to include relevant keywords throughout all sections of your application.
The most commonly used chargeback specialist keywords are:
- Chargebacks
- Dispute Process
- Credit Card Disputes
- Bankruptcy
- Reversals
- Credit Cards
- Consumer Lending
- Collections
- Credit Analysis
- Retail Banking
- Retail Sales
- Financial Analysis
- Finance
- Customer Service
- Accounts Receivable (AR)
- Fraud Detection
- Legal Research
- Cashiering
- Time Management
- Inventory Management
- Administrative Assistance
- Data Entry
- Microsoft Access
- Administration
- Teamwork
- Payroll
- Banking
- Office Administration
- Auditing
- Team Leadership
Showcase Your Technical Skills
As a chargeback specialist, you need to be proficient in a number of software programs and systems in order to effectively do your job. This might include chargeback processing software, fraud detection software, and customer relationship management (CRM) software. Additionally, you should be familiar with the various types of payment methods, such as credit cards, debit cards, and ACH transactions.