Chargeback Specialist Resume Example & Writing Guide

Use this Chargeback Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Chargebacks are a controversial topic in the payments industry. Some companies love them because they help protect them from unscrupulous customers who try to get something for nothing. Others hate them because they’re an inconvenience and can be costly, especially when a chargeback isn’t justified.

Regardless of your feelings on chargebacks, it’s clear that they’re here to stay. And if you’re currently working in payments or want to pursue a new career in this field, a chargeback specialist job could be your next opportunity.

To land your dream chargeback specialist role, you’ll need a resume that showcases your ability to handle complex issues and resolve disputes between customers and merchants. Here are some tips to follow along with an example resume for reference.

Jennifer Thomas
Chicago, IL | (123) 456-7891 | [email protected]

Seasoned chargeback specialist with more than 10 years of experience in the payments industry. Proven ability to successfully manage and resolve chargeback disputes for a wide range of clients. Driven to protect merchants’ interests while ensuring a positive customer experience.

University of Illinois at Chicago Jun '10
B.S. in Business Administration
Company A, Chargeback Specialist Jan '17 – Current
  • Processed chargebacks for the company’s largest client, a national retailer with over $30B in annual revenue.
  • Analyzed and resolved disputes from clients regarding invoices to ensure accuracy of charges and adherence to contract terms.
  • Communicated directly with clients on issues related to invoice disputes as well as other operational matters such as payment delays or cancellations.
  • Provided support for dispute resolution processes including negotiation, mediation, arbitration, litigation, etc., depending on the nature of the issue at hand.
  • Trained new employees on proper procedures and policies associated with processing chargebacks and resolving disputes through training sessions and one-on-one instruction.
Company B, Chargeback Specialist Jan '12 – Dec '16
  • Worked with the sales team to resolve customer inquiries and complaints, resulting in a 25% increase in customer satisfaction ratings
  • Resolved chargeback disputes by thoroughly investigating all aspects of each claim before making a final decision
  • Conducted regular research on industry trends and best practices for improved performance and efficiency
  • Collaborated with other departments (such as billing) to ensure that customers received complete resolutions to their issues
  • Provided training to new employees on how to handle common chargeback situations correctly from the start
Company C, Accounts Receivable Clerk Jan '09 – Dec '11
  • Processed new accounts, made collections calls, and updated credit card information for customers in a fast paced environment.
  • Maintained database of current customer accounts including account balances & payment history to ensure accurate financial statements and reports.
  • Collaborated with other departments to ensure processing of invoices within established timeframes; created monthly sales reports from accounting data utilizing software programs such as QuickBooks and Excel.
  • Certified Chargeback Analyst
  • Certified Fraud Examiner
  • Certified Identity Theft Risk Management Specialist

Industry Knowledge: Chargeback Prevention and Management, Bank Reconciliation, Sales Data Analysis, Sales Data Verification, Sales Data E-Mail and Phone Support
Technical Skills: Microsoft Office Suite, Salesforce, SalesforceIQ, Salesforce Lightning, SalesforceIQ Lightning
Soft Skills: Written and Verbal Communication, Teamwork, Problem Solving, Time Management, Organizational Skills, Leadership

How to Write a Chargeback Specialist Resume

Here’s how to write a chargeback specialist resume of your own.

Write Compelling Bullet Points

Bullet points are the most important part of your resume because they’re the first thing recruiters will see. And since they’re so important, it’s crucial that you use them to your advantage by crafting compelling bullet points that highlight your experience and skills.

The best way to do this is to use specific numbers and statistics to demonstrate your contributions. For example, rather than saying you “managed chargebacks for large retail chain,” you could say you “reduced chargebacks by 15% in six months, resulting in $2 million in savings for retail chain.”

The second bullet point is much more powerful because it provides specific numbers that demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for a chargeback specialist role, your resume will likely be scanned by an applicant tracking system (ATS) for certain keywords. This software looks for specific terms related to chargeback specialists, like “chargebacks” and “fraud detection,” in order to determine whether your skills are a match for the job. If you want your resume to make it past the ATS, be sure to include relevant keywords throughout all sections of your application.

The most commonly used chargeback specialist keywords are:

  • Chargebacks
  • Dispute Process
  • Credit Card Disputes
  • Bankruptcy
  • Reversals
  • Credit Cards
  • Consumer Lending
  • Collections
  • Credit Analysis
  • Retail Banking
  • Retail Sales
  • Financial Analysis
  • Finance
  • Customer Service
  • Accounts Receivable (AR)
  • Fraud Detection
  • Legal Research
  • Cashiering
  • Time Management
  • Inventory Management
  • Administrative Assistance
  • Data Entry
  • Microsoft Access
  • Administration
  • Teamwork
  • Payroll
  • Banking
  • Office Administration
  • Auditing
  • Team Leadership

Showcase Your Technical Skills

As a chargeback specialist, you need to be proficient in a number of software programs and systems in order to effectively do your job. This might include chargeback processing software, fraud detection software, and customer relationship management (CRM) software. Additionally, you should be familiar with the various types of payment methods, such as credit cards, debit cards, and ACH transactions.


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