20 CHEP Interview Questions and Answers

As a global leader in the pallet and container pooling industry, CHEP is always looking for talented and ambitious individuals to join their team. If you’re interested in a career with CHEP, you may be wondering what kind of questions you’ll be asked in an interview.

In this article, we’ll give you an overview of the company and the types of questions you can expect to be asked in a CHEP interview.

CHEP is a world leader in pallet and container pooling services, serving customers in a variety of industries including automotive, chemical, consumer goods, fresh food, manufacturing, and retail. With a global network of over 300 service centers and a team of passionate employees, CHEP is always looking for talented individuals to join their team.

If you’re interested in a career with CHEP, you may be wondering what kind of questions you’ll be asked in an interview. In this article, we’ll give you an overview of the company and the types of questions you can expect to be asked in a CHEP interview.

CHEP Interview Process

The interview process at CHEP can vary depending on the position you are applying for. For managerial positions, Indeed.com is typically used as the primary hiring website. Pallet sorters may be contacted directly by CHEP about job availabilities, and interviews for analyst positions are usually conducted over the phone or through video call. The length of the hiring process also varies, but generally candidates can expect to go through 1-3 rounds of interviews before a decision is made. Overall, reviewers found the interview experience to be positive, with polite and professional staff members. However, some customers noted long waiting times for feedback, particularly for lower-level positions.

1. What would you describe as a successful outcome from your work?

This question can help the interviewer understand what you consider to be a successful outcome from your work. When answering this question, it can be helpful to provide an example of a time when you achieved a goal or helped achieve a company’s goals.

Example: “A successful outcome for me is when I am able to meet my goals and objectives while also helping my team members do the same. In my last role as a recycling technician, we had a goal of processing at least 1,000 pounds of recyclables per hour. We were consistently meeting that goal, but one day we fell short by about 50 pounds. I volunteered to stay late with another coworker to process those extra pounds so we could still meet our quota.”

2. How do you think your past experience can help CHEP succeed?

This question can help the interviewer determine if your past experience is a good fit for CHEP. Use this opportunity to highlight any skills you have that are relevant to working at CHEP and how they will benefit the company.

Example: “My previous job required me to work with many different types of people, which has helped me develop excellent communication skills. I am also used to working in fast-paced environments where there is always something new to learn. These skills make me an ideal candidate for this position because they show my ability to adapt to change and collaborate with others.”

3. Provide an example of a time when you had to manage multiple tasks at once, how did you handle it?

This question is an opportunity to show your ability to multitask and prioritize tasks. When answering this question, it can be helpful to describe a specific situation where you had multiple projects or assignments due at the same time and how you managed them all successfully.

Example: “In my last position as a recycling coordinator, I was responsible for managing several different types of waste streams including paper, plastics and metals. One day, I received two separate calls from facilities that were experiencing issues with their recycling equipment. While one facility needed immediate assistance, the other could wait until later in the week. I prioritized the facility that needed help immediately and scheduled a maintenance visit for the facility that could wait.”

4. Describe your level of proficiency with Microsoft Excel and SAP.

The interviewer may ask you this question to assess your level of experience with the two most common business software programs. If you have previous experience using these programs, describe how they helped you complete tasks and what types of projects you used them for.

Example: “I’ve been working with Microsoft Excel since I started my first job as a data entry clerk at an accounting firm. At that time, I was responsible for entering client information into spreadsheets and updating it when necessary. Now, I use Excel to create reports and analyze data from our recycling operations. In my current role, I also use SAP to manage inventory levels.”

5. Do you have any experience in account management?

Account management is a common role for those working in the recycling industry. Employers ask this question to see if you have any experience with account management and how it relates to their company. If you do, share your experiences and explain what skills you gained from that position. If you don’t have experience in account management, talk about other roles that relate to this one.

Example: “I’ve never worked as an account manager before, but I did work in customer service at my last job. My primary responsibility was answering questions over the phone, but I also helped customers find solutions to their problems. This experience taught me how to communicate effectively with others and solve problems. It also gave me valuable insight into the recycling process.”

6. Tell us about a time where you were able to successfully persuade someone.

This question can help the interviewer determine your ability to persuade others and get them on board with an idea. Use examples from previous jobs or school projects where you were able to convince someone of something, even if it was a small thing.

Example: “In my last job as a recycling coordinator, I had to convince some employees that they needed to separate their recyclables into different bins based on what type of material they were made out of. Some employees didn’t want to do this because it took more time to sort everything, but I explained how important it was for us to recycle properly so we could sell our materials to other companies.”

7. Can you tell me about a time when you built a relationship with a customer?

This question can help the interviewer understand how you interact with customers and build relationships. Use examples from your previous job to show that you are a strong communicator who is able to work well with others.

Example: “At my last job, I had a customer who was upset because they received their shipment late. I listened to what they were saying and asked questions to better understand the situation. After finding out more about the issue, I apologized for the inconvenience and offered them a discount on their next order. The customer appreciated my honesty and understanding, and we ended up building a long-term relationship.”

8. Why do you want to work at CHEP?

This question can help the interviewer get to know you better and understand why you are a good fit for their company. When answering this question, it can be helpful to mention something specific about CHEP that interests you or what drew you to apply for the position.

Example: “I want to work at CHEP because I am passionate about recycling and helping the environment. In my last job, I helped create an effective recycling program in my city, which was very rewarding. I think working at CHEP would allow me to continue doing important work like this.”

9. Are you comfortable working on a forklift?

Forklifts are a common tool used in the CHEP recycling industry. Employers ask this question to make sure you have experience operating one and that you’re comfortable doing so. If you don’t have any forklift experience, consider taking a training course before your interview.

Example: “I’ve worked on a forklift for several years now. I find it’s an efficient way to move large amounts of materials around the warehouse. It also helps me complete my tasks more quickly than if I had to use other methods. Forklifts are especially useful when moving pallets from one location to another.”

10. What are some safety concerns that should be kept in mind when operating a forklift?

Forklifts are a common piece of equipment in many warehouses, and employers may want to ensure that you know how to operate one safely. Answer this question by giving examples of the most important safety precautions when operating a forklift.

Example: “The most important thing to remember when operating a forklift is to always wear your seatbelt. Also, make sure to keep both hands on the steering wheel at all times. When moving forward or backward, it’s important to maintain a safe distance from other forklifts and objects. Finally, never drive a forklift while distracted.”

11. Explain the importance of workplace diversity.

Employers want to know that you value diversity in the workplace. They also want to make sure you can work with people from different backgrounds and cultures. When answering this question, explain how it’s important for your team to have a variety of perspectives. You can also mention any personal experiences you’ve had working with diverse groups.

Example: “Diversity is extremely important because it allows us to learn new things from each other. I once worked on a recycling crew where we had a wide range of ages, races and genders. One day, one of our older employees mentioned he was having trouble lifting some of the larger boxes. We decided to switch up who lifted which boxes so everyone could get a break. This helped us all be more productive while still taking care of each other.”

12. How does sustainability impact our daily lives?

This question helps the interviewer assess your knowledge of how sustainability impacts our daily lives. Use examples from your own life to show that you understand how small changes can have a big impact on the environment.

Example: “Sustainability is something we should all be aware of because it affects us every day, whether we realize it or not. For example, I recycle as much as possible in my home and try to buy products made with recycled materials. I also use public transportation whenever possible instead of driving my car. These are just a few ways that I am actively trying to reduce my carbon footprint.”

13. What is something unique that you will bring to this position?

Employers ask this question to see if you have any unique skills or experiences that will help you succeed in the role. When answering, think about what makes you different from other candidates and how those qualities can benefit your employer.

Example: “I am a certified forklift operator, which is something I know many people don’t have. This skill has helped me get jobs in the past because it’s not something everyone knows how to do. In my last position, I was able to use my forklift driving skills to move pallets of products around the warehouse when needed.”

14. What skills or qualities would you add to the company culture if hired?

Employers ask this question to see if you would be a good fit for their company culture. They want to know that you will work well with your new colleagues and help the company achieve its goals. When answering this question, think about what skills or qualities you have that could benefit CHEP. Try to focus on soft skills like communication, teamwork and problem-solving.

Example: “I believe my ability to communicate effectively is one of my greatest strengths. I am always willing to listen to others’ ideas and opinions. I also feel that my creativity and problem-solving skills are beneficial in any situation. If hired, I would use these skills to contribute to team discussions and brainstorming sessions.”

15. If there was a conflict between two team members, what would you do?

Employers ask this question to see if you have the skills and abilities to resolve conflicts between team members. This is an important skill for a supervisor or manager because it shows that you can help your team work together effectively. In your answer, explain how you would handle the conflict and what steps you would take to solve it.

Example: “If there was a conflict between two team members, I would first try to understand both sides of the issue. Then, I would speak with each person individually to get more information about their perspective on the situation. After that, I would meet with both employees together to discuss the problem and come up with a solution. I would make sure everyone felt heard and understood before moving forward.”

16. A coworker has been consistently late for their shift, how would you handle the situation?

Employers ask this question to make sure you have the ability to handle conflict with coworkers. This is especially important if you’re going to be working in a team environment, like at a recycling center. Your answer should show that you can communicate effectively and solve problems without causing too much drama.

Example: “I would first talk to my coworker about their tardiness. I’d explain how it’s affecting our work as a team and ask them what they think might be causing the issue. If they don’t seem receptive to fixing the problem, or if there are other issues with their performance, I would let my manager know so we could address the situation together.”

17. Is there anything else I haven’t asked that you would like to share with me?

This question is your opportunity to show the interviewer that you have more than just a basic understanding of the job. It’s an opportunity for you to share any unique experiences or skills that make you a good fit for this role.

Example: “I’ve worked in several different positions at CHEP, and I feel like my experience has prepared me well for this position. However, if I get the job, I would love to continue learning about new ways to improve our recycling processes. I’m always looking for ways to be more efficient with my work, so I’d love to take on additional responsibilities as they arise.”

18. Tell me about a time you disagreed with a decision made by your supervisor, how did you handle it?

This question can help the interviewer determine how you handle conflict and whether you’re able to disagree with your supervisor without damaging your relationship. When answering, it’s important to show that you can respectfully disagree with a decision while still maintaining respect for your supervisor.

Example: “When I first started working at my previous company, my supervisor asked me to work on a project that would take up most of my time for two weeks. At the time, I was also taking classes online, so I told her I couldn’t do the project because I wouldn’t have enough time to complete both projects. She understood and assigned someone else to the project instead.”

19. Have you ever worked in a remote environment before?

Employers may ask this question to make sure you are comfortable working in a remote environment. If you have, they will likely want to know how you handled it and if you enjoyed the experience. If you haven’t worked in a remote environment before, you can talk about your willingness to do so.

Example: “I’ve never worked in a remote environment before, but I am very open to doing so. I understand that there is no way for me to know what it’s like until I actually do it, so I’m willing to take on any challenges that come with it.”

20. We are looking for people who are detail-oriented. Can you give an example of a time when you had to pay attention to details?

Attention to detail is a skill that employers look for in candidates. They want people who can pay attention to the small details and make sure they are done correctly. When answering this question, think of an example where you had to pay close attention to something. Explain what you did and how it helped your employer or others.

Example: “When I worked at my previous job, we were responsible for packaging large quantities of products. One day, I noticed one of our employees was missing a step when packaging a product. This could have caused issues with shipping if not caught before leaving the warehouse. I spoke up about it, and we fixed the issue before any problems occurred.”