20 Chewy Interview Questions and Answers

Chewy.com is a pet retailer that specializes in online sales of pet food, supplies, and toys. The company was founded in 2011 and is headquartered in Dania Beach, Florida. Chewy.com is a subsidiary of PetSmart.

If you’re interviewing for a position at Chewy.com, you can expect to be asked questions about your experience with pets, your customer service skills, and your knowledge of the pet industry. You may also be asked questions about Chewy.com’s history and company culture. To help you prepare, we’ve compiled a list of sample Chewy.com interview questions and answers.

Chewy Interview Process

The interview process at Chewy can be long and difficult, with some applicants reporting that it took them months to finally get hired. The process typically starts with a phone screening, followed by an initial interview. If you pass that, you’ll move on to a 4-hour interview with multiple managers and directors. Finally, if you’re still in the running, you’ll have one last 1-on-1 interview before a final decision is made.

Overall, applicants report mixed experiences with the interview process at Chewy. Some find the interviews to be challenging but fair, while others report feeling frustrated and disrespected by the company. One common complaint is that Chewy recruiters are often unresponsive and difficult to get in touch with.

If you’re considering applying for a job at Chewy, be prepared for a long and potentially frustrating interview process. However, if you’re patient and persistent, you may eventually land the job you want.

1. Do you have any experience with customer service?

Customer service experience is a valuable asset to have when applying for a position at Chewy.com, as the company prides itself on providing excellent customer service to its customers and pet owners. If you do not have any previous experience with customer service, consider highlighting other relevant skills that can help you succeed in this role.

Example: “I’ve worked in retail before, so I understand how important it is to provide great customer service to our clients. I am always willing to go above and beyond to ensure my clients are happy with their purchases and experiences with our brand.”

2. What do you know about Chewy?

This question is a great way to test your knowledge of the company and its products. It also gives you an opportunity to show that you’ve done some research on the company before your interview.

Example: “I know Chewy has been around for over 20 years, which makes it one of the oldest pet supply companies in the United States. I also know that they have a wide variety of dog food and cat food brands available for purchase online. They even offer free shipping on all orders over $49.”

3. Why are you interested in working at Chewy?

This question is a great way for the interviewer to learn more about your personality and how you feel about working at Chewy. Your answer should be honest, but it can also show that you have done some research on the company.

Example: “I am interested in working at Chewy because I love animals and I want to help people take care of their pets. I know that Chewy offers excellent customer service and has an amazing selection of products. I would love to work here because I think my skills as a problem-solver will benefit the team.”

4. How would you handle an angry customer who couldn’t find their order on the website?

This question can help the interviewer understand how you would handle a challenging situation at work. Use your answer to highlight your customer service skills and ability to resolve conflict.

Example: “I once had a customer call me because they couldn’t find their order on our website. I asked them what they were looking for, and they told me it was a bag of dog treats. I explained that we don’t sell any pet food products but do have a wide selection of toys, accessories and other items. The customer seemed happy with my response and thanked me for my time.”

5. Tell me about a time you had to solve a problem that was not straightforward.

This question is a great way to show your problem-solving skills and how you approach challenges. When answering this question, it can be helpful to describe the steps you took to solve the issue or challenge.

Example: “When I was working as an assistant manager at my local pet store, we had a customer who brought in their dog for grooming. The groomer informed them that they would need to shave off some of their dog’s fur because there were mats in the coat. The owner did not want to shave any of their dog’s fur, so I spoke with the groomer about other options. They told me that if we could find a brush that would work on the dog’s hair, then they could use that instead of shaving.

I went back to the owner and explained our situation. They agreed to let us try finding a brush that would work. We looked online and found a few brushes that might help. We ordered one and tried it out. It worked! The groomer used the brush to get rid of the mats without having to shave any fur.”

6. What is your preferred method of communication (phone, email, etc.)?

Chewy.com is a fast-paced environment, and your preferred method of communication can help the hiring manager determine if you’re a good fit for their company culture. If you prefer to communicate via email, make sure to mention that you are also comfortable with phone calls or instant messaging.

Example: “I am most comfortable communicating via email because I find it’s easier to keep track of our conversations this way. However, I am also happy to use the phone or instant messenger when needed.”

7. Describe what excellent customer service means to you.

Chewy.com is a customer-focused company, so it’s important to understand what the interviewer means by excellent customer service. This question also allows you to show your knowledge of Chewy.com and how you can contribute to its success as an employee.

Example: “Excellent customer service means that I am always available to answer questions or concerns from customers. It means that I’m friendly and helpful when speaking with them on the phone or through email. It means that I take ownership for any problems that arise in their experience with our company.”

8. Are you comfortable taking phone calls?

Chewy.com offers a customer service line for customers to call with questions about their orders or pet care in general. The hiring manager may ask this question to make sure you’re comfortable talking on the phone and helping customers. If you have experience working on a customer service line, share your experiences. If not, explain that you are willing to learn how to use the system if needed.

Example: “I am very comfortable taking calls. In my last job, I was often tasked with answering phones when our receptionist was out of the office. I learned how to navigate the company’s phone system and answer common questions from customers.”

9. What type of background check will be required?

Employers may ask this question to make sure you understand the company’s policies and procedures. They want to know that you will follow their rules, even if they are not written down. In your answer, explain what type of background check is required for this position and how it helps Chewy.com maintain a safe work environment.

Example: “I am aware that there is no formal background check policy at Chewy. However, I would be happy to submit one voluntarily. This shows my commitment to safety and security in the workplace. It also allows me to share any information about myself that might help Chewy.com feel more comfortable hiring me.”

10. Have you ever worked in a warehouse environment before?

This question can help the interviewer determine if you have experience working in a fast-paced environment. If you haven’t, it’s important to show that you’re willing to learn and adapt quickly.

Example: “I’ve worked in warehouses before, but I’m used to more of a relaxed pace. At my last job, we had a lot of downtime between shipments, so I would use that time to clean up or organize our warehouse. I think I could adjust to this type of work because I enjoy helping others.”

11. What sort of hours are you available for this position?

Employers ask this question to make sure you’re available for the hours they need. They also want to know if your schedule is flexible enough to work with their needs. Before your interview, check out the company’s website and social media accounts to see what times they post updates or publish new content. This will give you an idea of when they are most active.

Example: “I am available from 8 a.m. until 5 p.m., Monday through Friday. I can occasionally work weekends, but only on occasion. My availability is flexible, however, so we can discuss my schedule further after I’m hired.”

12. Can you lift up to 50lbs?

Chewy.com offers free shipping on all orders, which means employees must be able to lift heavy boxes of pet food and supplies. This question is your opportunity to show the interviewer that you are physically capable of handling this task.

Example: “Yes, I can lift up to 50lbs. In my previous role as a delivery driver for Petco, I was responsible for lifting large bags of dog food into customers’ cars. I have also worked in warehouses where I had to move pallets of products from one location to another.”

13. Where do you see yourself in five years?

This question is a common one in interviews, and it’s often asked to see if you have career goals. It can also be used to determine whether or not the company will be able to help you achieve those goals. When answering this question, think about what your ideal job would look like in five years. Consider how much experience you’ll have by then and how that might change your answer.

Example: “I hope to still be working for Chewy.com in five years. I’m hoping to work my way up through the ranks until I become a manager. I’d love to be able to mentor new employees and help them learn more about the industry.”

14. If you were given a task to complete and it took longer than expected, how did you go about finishing it?

This question is a great way to show your problem-solving skills and ability to work under pressure. When answering this question, it can be helpful to give an example of how you completed the task in a timely manner while also highlighting your communication skills.

Example: “When I was working as a dog walker for a local company, I had two dogs that were scheduled to go on walks at the same time. The owner wanted both dogs walked at the same time, so I asked if they could wait until after lunch when my other clients would be home from work. They agreed, and I went ahead with their request. It took longer than expected, but I made sure to communicate with the client about the situation.”

15. What made you decide to apply for this job?

Employers ask this question to learn more about your interest in the position. They want to know what motivated you to apply for their open role and if it aligns with their company’s mission. Before your interview, make sure you read through the job description thoroughly. Highlight any aspects that particularly interest you or relate to your own personal goals.

Example: “I applied for this position because I am passionate about helping animals. When I saw this job posting, I was immediately drawn to the idea of working at a pet food delivery service. I love dogs and cats so much, and I think Chewy.com is an excellent way to help pets stay happy and healthy.”

16. When have you gone above and beyond for a customer?

This question can help the interviewer get a better sense of your customer service skills. Use examples from previous jobs to highlight how you helped customers and what motivated you to do so.

Example: “When I worked at my last job, we had a customer who was having trouble finding a specific brand of dog food. They were looking for it because their dog needed a special diet due to an illness. The customer called us several times asking if we carried that brand, but we didn’t. Finally, they asked me to call every store in our area to see if anyone carried it. I did this for them, even though it took quite some time. Eventually, I found a store that carried the brand, and I drove there right away to buy it for the customer.”

17. You’re understaffed and there’s a line out the door. What steps would you take to make sure everything ran smoothly?

This question is a great way to see how you handle stressful situations. It’s important for employers to know that you can keep your cool and prioritize tasks when things get hectic.

Example: “I would first ask the customers in line if they could wait while I helped the person who was already at the register. If not, I would find another employee to help me with the checkout process so I could take care of the customer who was waiting. Then, once the other customer was taken care of, I would go back to helping the people in line.”

18. We want our employees to grow within the company. What would you like to learn more about?

This question is a great way to show your interest in the company and how you can contribute to its success. If there are any skills or knowledge that would help you perform better at this job, let them know.

Example: “I’m very interested in learning more about customer service. I’ve worked with many customers over the years, but I feel like I could improve my communication style. I’d love to learn from you what makes for an excellent customer experience.”

19. What kind of pets have you owned?

This question is a great way to learn more about your potential new coworker. It can also help you understand what kind of experience they have with pets and how much they know about the pet industry.

Example: “I’ve had two dogs in my life, both German Shepherds. My first dog was named Maximus, and he was an energetic puppy who loved to play fetch. He passed away when I was in college, but I still miss him every day. My second dog was named Zeus, and he was a calm and gentle giant. He lived until he was 15 years old, which is quite old for a large breed.”

20. Tell me about a time when you helped someone achieve a goal.

This question can help the interviewer get a better sense of your leadership skills. When answering this question, it can be helpful to mention a time when you helped someone achieve a goal that was important to them.

Example: “When I first started working at my previous job, one of my coworkers had been trying to lose weight for quite some time. She would always talk about how she wanted to lose 10 pounds but never seemed to make any progress. One day, we were talking and I mentioned that I had lost 20 pounds by changing up my diet and exercising more. She asked me what I did, so I told her all of my tips and tricks. After that, she began following my advice and eventually lost 15 pounds herself.”