Career Development

What Does a Chick-fil-A Cashier Do?

Find out what a Chick-fil-A Cashier does, how to get this job, and what it takes to succeed as a Chick-fil-A Cashier.

Chick-fil-A is a fast-food restaurant chain that specializes in chicken sandwiches and other chicken-based products. It is one of the most popular fast-food chains in the United States.

A cashier at Chick-fil-A is responsible for taking orders from customers, processing payments, and providing excellent customer service. Cashiers must be able to accurately handle cash and credit card transactions, as well as provide accurate change. They must also be able to answer customer questions and provide helpful suggestions. Cashiers must also be able to work quickly and efficiently in order to keep the line moving.

Chick-fil-A Cashier Job Duties

A Chick-fil-A Cashier typically has a wide range of responsibilities, which can include:

  • Greet customers in a friendly and courteous manner, taking orders accurately and efficiently
  • Operate cash registers to process payments for food items, beverages, and merchandise
  • Ensure accuracy of customer orders by double-checking order tickets before completing transactions
  • Maintain cleanliness of the restaurant, including wiping down counters, tables, and chairs, sweeping floors, and emptying trash cans
  • Assist with stocking shelves and coolers with products as needed
  • Follow all safety and sanitation guidelines when preparing and serving food
  • Provide excellent customer service, answering questions about menu items and resolving any customer complaints or issues
  • Process refunds and exchanges according to company policy
  • Monitor inventory levels and restock supplies as necessary
  • Balance cash drawers at the end of each shift
  • Adhere to Chick-fil-A’s standards of excellence and dress code
  • Participate in team meetings and training sessions

Chick-fil-A Cashier Salary

The salary for a cashier at Chick-fil-A is determined by a variety of factors, including the location of the store, the number of hours worked, and the experience of the individual. The company also takes into account the cost of living in the area, the amount of customer service required, and the overall performance of the employee. Additionally, Chick-fil-A offers competitive wages and benefits to its employees, which can also affect the salary of a cashier.

  • Median Annual Salary: $28,482 ($13.69/hour)
  • Top 10% Annual Salary: $35,310 ($16.98/hour)

Chick-fil-A Cashier Job Requirements

To be hired as a cashier at Chick-fil-A, applicants must be at least 16 years old and have a high school diploma or equivalent. Previous customer service experience is preferred, but not required. Cashiers must be able to work in a fast-paced environment and be able to handle multiple tasks at once. They must also be able to work well with others and have excellent communication skills. Cashiers must be able to accurately handle money and be able to use a cash register. They must also be able to follow instructions and adhere to company policies and procedures.

Chick-fil-A Cashier Skills

Chick-fil-A Cashier employees need the following skills in order to be successful:

Maintaining a Clean Work Space: Keeping your work space clean is an important part of being a cashier. You should be able to clean your register and surrounding areas throughout your shift. This includes keeping your work area free of clutter and wiping down surfaces as needed. You should also be able to keep your work area stocked with the supplies you need to do your job.

Customer Service: Customer service is the ability to interact with customers in a friendly and helpful manner. As a cashier, you’ll be the first person customers see when they enter the restaurant. It’s important to greet customers with a smile and be friendly throughout the transaction. You should also be able to answer any questions customers may have about the menu or the ordering process.

Cash Register Operations & Procedures: Cashiers should be familiar with the cash register system they use. This includes knowing how to operate the register, how to enter and process transactions, how to handle cash and credit card transactions and how to handle customer refunds. Cashiers should also know how to operate the register’s scanner and how to enter customer coupons.

Point of Sale (POS) System Experience: A cashier’s ability to use a point of sale system is an important skill to have. This is because most businesses use a point of sale system to process transactions. Having experience with a point of sale system can help you process transactions more efficiently and accurately.

Basic Math Skills: Basic math skills are necessary for any cashier position. You’ll need to be able to calculate the total of a customer’s order, make change and handle transactions. You’ll also need to be able to read and understand numbers on a cash register.

Chick-fil-A Cashier Work Environment

Cashiers typically work in retail stores, supermarkets, and other establishments that accept payments from customers. They usually work in a fast-paced environment and must be able to handle multiple tasks at once. Cashiers typically work a standard 40-hour workweek, although some may work part-time or overtime hours. Cashiers must be able to stand for long periods of time and must be able to lift and carry heavy items. They must also be able to handle customer complaints and be able to work with a variety of people. Cashiers must also be able to count money quickly and accurately and must be able to use a cash register.

Chick-fil-A Cashier Trends

Here are three trends influencing how Chick-fil-A Cashier employees work.

In-Store Pickup Services

In-store pickup services are becoming increasingly popular as customers look for convenience and speed when shopping. Cashiers play an important role in this process, as they are responsible for processing orders, collecting payments, and ensuring that the customer receives their order quickly and accurately.

Cashiers must be familiar with the store’s inventory system to ensure that orders are fulfilled correctly. They also need to be able to communicate effectively with customers to answer any questions or address any concerns. As more stores offer in-store pickup services, cashiers will need to stay up-to-date on the latest trends and technologies to provide a seamless experience for customers.


Self-checkouts are becoming increasingly popular in retail stores, and cashiers need to be prepared for this shift. Self-checkouts allow customers to scan their items, pay with a card or mobile payment, and bag their own groceries without the help of a cashier.

Cashiers must understand how self-checkouts work so they can assist customers who may have difficulty using them. They also need to know how to troubleshoot any technical issues that arise. Cashiers should also be aware of the potential security risks associated with self-checkouts, such as shoplifting and fraud. By understanding these emerging trends, cashiers will be better equipped to handle the changing landscape of retail.

Cashierless Stores

Cashierless stores are becoming increasingly popular as a way to reduce costs and improve customer experience. These stores use technology such as cameras, sensors, and artificial intelligence (AI) to track customers’ purchases without the need for cashiers or checkout lines. Customers simply scan their items with an app or card and then leave the store.

This emerging trend is important for cashiers to understand because it could potentially replace them in the future. Cashierless stores offer convenience and cost savings that traditional stores cannot match, so they may become more common in the near future. Cashiers should be aware of this trend and consider how they can adapt their skills to stay competitive in the job market.

Advancement Prospects

Cashiers may be able to advance their careers by taking on additional responsibilities. For example, they may be able to become a shift supervisor or a customer service representative. With additional training, they may be able to become a store manager or a retail buyer. Cashiers may also be able to move up to a higher-paying job in the retail industry, such as a sales associate or a merchandiser. With additional education, they may be able to move into a related field, such as accounting or finance.

Interview Questions

Here are five common Chick-fil-A Cashier interview questions and answers.

1. What customer service experience have you had?

This question can help the interviewer understand your experience with customer service and how you apply it to your work. If you have previous experience working in a restaurant or retail store, share what you learned about providing excellent customer service.

Example: “I worked as a cashier at a local grocery store for two years while I was in college. During that time, I learned that one of the most important things I could do for my customers is smile. When I smiled at customers, they often responded by smiling back. This helped create a positive atmosphere in the store and made customers more likely to return.”

2. Can you give me an example of when you went above and beyond for a customer?

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it positively impacted their experience at Chick-fil-A.

Example: “At my previous job as a cashier, I had a regular customer who would come in every day after work. He was always very friendly and polite when he came in, so one day I decided to make him a free milkshake just because I knew he would appreciate it. He was so happy about the milkshake and told me that he appreciated the gesture. It made both of our days.”

3. Are you comfortable working in a fast paced environment?

Working as a cashier at Chick-fil-A can be quite busy, especially during peak hours. Employers ask this question to make sure you’re comfortable working in a fast-paced environment and that you have the ability to multitask. In your answer, explain how you stay organized and prioritize tasks when you’re working quickly.

Example: “I am very comfortable working in a fast-paced environment. At my previous job, I worked as a barista at a coffee shop where we were always busy. I learned how to multitask while keeping track of orders and making sure customers received their drinks and food within a reasonable amount of time. I also developed excellent customer service skills because I had to interact with customers frequently.”

4. Our employees need to be able to lift up to 50 pounds. Is that something you feel comfortable doing?

This question is asked to determine if you are physically capable of performing the job duties. It’s important for employers to know that their employees can perform all aspects of the job, including lifting heavy objects and standing for long periods of time. When answering this question, be honest about your physical capabilities and explain how you would handle the situation if you were unable to lift up to 50 pounds.

Example: “I am comfortable lifting up to 50 pounds. I have worked in a fast-paced environment before where we had to lift large boxes of food items. I was able to do so by using proper form when lifting and taking breaks as needed.”

5. Describe your experience taking orders from customers.

This question can help the interviewer determine how you interact with customers and whether you have experience taking orders. Use your answer to highlight any skills or qualities that make you a good cashier for Chick-fil-A.

Example: “I’ve worked as a cashier at my current job for two years, so I’m used to taking orders from customers. However, I always try to be friendly and helpful when taking an order. For example, if someone is ordering food for their family, I’ll ask them what everyone wants so they don’t have to repeat themselves. This helps me get through the order quickly while also making sure the customer has everything they need.”


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