20 Chick-fil-A Interview Questions and Answers

Chick-fil-A is a fast food restaurant company that offers chicken sandwich and healthy foods for its customers. The company has more than 2,000 locations across the United States. Chick-fil-A is known for its great customer service and its delicious food.

When you go to a Chick-fil-A interview, you can expect to be asked questions about your customer service skills, your ability to handle difficult situations, and your knowledge of the Chick-fil-A menu.

Here are some sample Chick-fil-A interview questions and answers to help you prepare for your interview.

Chick-fil-A Interview Process

The interview process at Chick-fil-A is generally positive, with most reviewers finding it to be quick, easy, and straightforward. However, some reviewers note that the process can be lengthy, particularly for managerial positions. Additionally, some applicants report being asked repetitive or difficult questions during the interview process.

1. What are your goals for the future?

This question is a great way to learn more about the applicant’s career goals and how they plan to achieve them. When answering this question, it can be helpful to include details about your short-term and long-term goals and how you plan to reach them.

Example: “My goal for the future is to become a manager at Chick-fil-A. I have been working in fast food for five years now, and I feel that my experience would make me an excellent candidate for this position. In order to get there, I am going to continue to work hard and show up on time every day. I also plan to take advantage of any opportunities that come my way.”

2. Why do you want to work at Chick-fil-A?

This question is a great way to show your interest in the company and its values. When answering this question, it can be helpful to mention specific aspects of Chick-fil-A that you admire or are excited about.

Example: “I want to work at Chick-fil-A because I love the food and the mission of the company. The food tastes amazing, but more than that, I think it’s important for businesses to have a purpose beyond making money. I believe that Chick-fil-A has an excellent reputation when it comes to customer service and quality products, and I would love to be part of that.”

3. How would you handle a dissatisfied customer?

This question is a great way to test your customer service skills. Interviewers ask this question to see how you would react in a challenging situation. When answering, it’s important to show that you can remain calm and friendly even when faced with an upset customer.

Example: “I believe the best way to handle a dissatisfied customer is by listening to them and trying to understand their concerns. I try my best to make sure they feel heard and valued as a customer. If they are still unhappy after our conversation, I will do everything I can to resolve the issue or find someone who can help.”

4. Tell me about a time that you had a difficult customer and how you handled it.

This question is a great way to show your problem-solving skills and how you can handle difficult situations. When answering this question, make sure that you focus on the steps you took to solve the situation and highlight your interpersonal skills.

Example: “I had a customer who was upset because they didn’t get their chicken sandwich with cheese. I apologized for the mistake and offered them a free meal as an apology. They were still upset but eventually calmed down. I then asked if there was anything else I could do to help them feel better about their experience at Chick-fil-A.”

5. Do you have experience working in food service?

This question is a great way to learn about your potential coworker’s experience and how they feel about it. If you have worked in food service, be sure to highlight the skills you learned that will help you succeed at Chick-fil-A.

Example: “I’ve worked as a server for five years now, so I know what it takes to provide excellent customer service. I also understand the importance of being on time and following all safety procedures when working with food. My previous employer was very strict about these things, which helped me develop my work ethic.”

6. Do you have any experience leading a team? Describe your leadership style.

The interviewer may ask this question to learn more about your leadership skills and how you can apply them in a team setting. To answer, think of a time when you led a group project or managed a team at work. Explain what motivated you to lead the group or team and what strategies you used to help others succeed.

Example: “I have experience leading a team of five people at my previous job. I was responsible for delegating tasks among the team members and making sure everyone completed their assignments on time. I also encouraged my team to communicate with each other so we could resolve any issues that arose during our projects. This helped me develop my communication and conflict resolution skills.”

7. Have you ever worked in a fast paced environment?

This question is asked to determine if you are able to work in a fast-paced environment. When answering this question, it can be beneficial to mention how you have worked in a fast-paced environment and the challenges that came with it.

Example: “I have worked in a fast-paced environment before at my previous job where I was responsible for taking orders from customers over the phone. This required me to multitask between talking on the phone and writing down information about the order. While working in this type of environment can be challenging, I am used to doing so and find ways to manage my time effectively.”

8. Are you willing to learn new things on the job?

This question is a great way to determine if the candidate will be able to adapt to changes in their job. It’s important for employees to learn new things and develop skills that can help them succeed at work.

Example: “Yes, I am always willing to learn new things on the job. In my previous position as a cashier, I learned how to use the register system and other computer programs to complete my tasks more efficiently. This helped me become a better employee and allowed me to provide excellent customer service.”

9. Do you enjoy working with people?

This question is a way for the interviewer to learn more about your interpersonal skills. When answering this question, it can be helpful to mention specific examples of how you’ve helped others in the past.

Example: “I love working with people because I enjoy making them happy. In my last job as a cashier at a grocery store, I had a customer who was having a bad day and needed some cheering up. I took the time to ask her questions about what she liked about our store and made sure that she left with a smile on her face.”

10. If you were hired, what would be the first thing you would do as an employee of Chick-fil-A?

This question is a great way to see how the candidate plans their workday. It also shows you what they value in an employer and what they expect from their new job.

Example: “I would make sure I knew all of the menu items, including the ingredients and nutritional information for each item. This is important because it helps me answer questions about our food and makes customers feel more comfortable when ordering.”

11. Would you consider yourself a leader or a follower?

This question is a great way to determine how you would fit into the company’s culture. Chick-fil-A looks for leaders who can motivate their team members and help them succeed. When answering this question, it can be helpful to mention specific situations where you have led or followed in the past.

Example: “I consider myself a leader because I am always looking for ways to improve my performance at work. In my last job, I noticed that our drive-thru line was taking longer than usual. I asked my manager if we could hire more employees to reduce wait times. She agreed, and we hired two new employees. As a result, customers were happier with shorter wait times.”

12. Do you prefer being by yourself or working as part of a group?

This question is designed to determine how you will fit into the company culture. Chick-fil-A has a reputation for being a friendly and welcoming place to work, so your answer should reflect that.

Example: “I enjoy working with others but also appreciate time by myself. I find that when I have some quiet time to myself, it helps me recharge and be more productive when I’m back at work. However, I love collaborating with my coworkers on projects and think that teamwork makes us all better employees.”

13. What is your availability?

Employers ask this question to make sure you are available for the job. They want someone who can work full-time hours and be on time. When answering, let them know your availability and what days you cannot work.

Example: “I am looking for a full-time position, so I am available Monday through Friday from 8 a.m. to 5 p.m. However, I do not have any weekends free at this time.”

14. What motivates you?

This question is a great way to learn more about the candidate’s personality and values. It can also help you determine if they are motivated by money, recognition or something else. When answering this question, it can be helpful to mention two or three things that motivate you personally.

Example: “I am motivated by helping others succeed. I love being able to share my knowledge with others and see them grow as professionals. Another thing that motivates me is working in a fast-paced environment. I thrive on having many tasks to complete each day and enjoy learning new skills.”

15. What makes you qualified to work here?

This question is a great way to show the interviewer that you have done your research on Chick-fil-A and know what they are looking for in an employee. When answering this question, make sure to highlight any experience or skills that match their job description.

Example: “I am passionate about customer service and would love to work here because of how much I enjoy interacting with people. I also understand that Chick-fil-A has high standards when it comes to food quality, which makes me excited to learn more about the company’s values. Finally, I think my previous experience working at a fast food restaurant will help me excel in this role.”

16. What will you bring to our store?

This question is a great way to show your interviewer that you have the skills and knowledge needed for this position. When answering, it’s important to highlight how you will help improve the store’s sales or customer service.

Example: “I am an excellent communicator who can work well with others. I also have extensive experience in customer service, which means I know what customers want and how to give them the best experience possible. My communication skills are also helpful when resolving conflicts between employees and customers. In my last job, I helped resolve several disputes by listening to both sides and coming up with solutions.”

17. What do you think we should improve upon as a company?

This question is a great way to show your knowledge of the company and how you can help it grow. When answering this question, make sure you are honest about what you think could be improved but also focus on ways that you would improve those things.

Example: “I think Chick-fil-A should expand its menu by adding more healthy options for customers who want something other than chicken sandwiches. I know that there are many people who love Chick-fil-A’s food but have dietary restrictions that prevent them from eating here. Adding more vegetarian and vegan options would allow more people to enjoy the food at Chick-fil-A.”

18. What qualities make a good manager?

This question is a great way to show your leadership skills and how you can apply them in the workplace. When answering this question, it’s important to highlight qualities that are relevant to the job description.

Example: “A good manager should be someone who is organized, empathetic and has strong communication skills. I believe these three qualities are essential for any leader because they help ensure that employees have the support they need to do their jobs well. As a manager, I would make sure my team members knew I was available to answer questions or provide feedback on their work.”

19. What was the last book you read?

This question is a great way to learn more about your potential coworker. It can also help you determine if they have similar interests and values as the company. When answering this question, it’s important to be honest about what you read. You should also try to mention something that relates to the job or the company.

Example: “The last book I read was The Subtle Art of Not Giving a F*ck by Mark Manson. This book helped me realize how much time I spend worrying about things that don’t matter. It taught me how to focus on myself and my own happiness instead of trying to please everyone else.”

20. What is something you are proud of accomplishing?

This question is a great way to learn more about the candidate and their accomplishments. It can also help you determine if they are proud of their work, which can be an important quality in any employee.

Example: “I am proud that I have been able to maintain my GPA while working two jobs. I know it’s not easy to balance schoolwork with work, but I always make sure to prioritize my assignments and get them done before anything else.”